InMoment XI

OCTOBER 18, 2023

After a successful XI Forum Europe featuring 9 EMEA customer experience experts , 200+ engaged delegates, 8 insightful workshops, and plenty of networking, it’s safe to say that the event was a hit! If you couldn’t attend the event, fear not! That means capturing insights from every touchpoint and channel.

Customer Experience 260

Customer Experience ROI Return on Investment Financial 260

SurveySensum

AUGUST 1, 2023

Building Lasting Connections: The Power of Customer Loyalty in Retail In today’s fast-paced and crazy competitive retail world, customer loyalty is like the secret sauce for staying ahead of the game. Seriously, it’s a game-changer! 7 Best Practices for Building Customer Loyalty in Retail? And the best part?

Retail 52

Retail Loyalty Connections Loyalty Programs 52

InMoment XI

FEBRUARY 29, 2024

Often referred to as NAP High-quality images and videos to your Google Business Profile Local content that caters towards local interests, events, and news Positive sentiments in customer reviews While this is not an exhaustive list, this gives you an idea of some of the most important local SEO ranking factors.

Tips 260

Tips Strategy Case Study Social Media 260

CSM Magazine

FEBRUARY 8, 2022

Event-led Engagement Platform, Airmeet , raises $35M USD Series B from Prosus Ventures, Sistema, Sequoia Capital India, RingCentral Ventures, and others. Event-led engagement platform Airmeet , today announced that it has raised $35M USD in Series B funding. commented Sumit Jain, Senior Partner at Sistema Asia Fund. .

Engagement 52

Engagement Conference Multi-Channel Touchpoint 52

Totango

NOVEMBER 16, 2023

These touchpoints serve as critical indicators of overall customer health, enabling leaders to proactively detect risk, prevent churn, and identify opportunities for expansion and revenue growth. Seamlessly log touchpoints with Gmail and Outlook Gmail is the world’s largest email service provider, boasting a whopping 1.8

Customer Success 107

Customer Success Touchpoint Meeting Interaction 107

InMoment XI

JANUARY 10, 2023

Getting customers to fall in love with your company requires understanding the entire customer journey—so you can deliver a seamless experience at every touchpoint. This role determines the best way to collect, analyze, and act on voice of customer data at key touchpoints across the customer journey. . Let’s find out.

Customer Experience 324

Customer Experience Management Customer Journeys Effort Score 324

CSM Magazine

OCTOBER 24, 2023

A touchpoint dashboard for each quality program gave teams access to specific performance coaching during monthly supervisor meetings. Jo’s outstanding efforts are evident through her enthusiasm in meeting with other Calabrio customers and sharing her story at events. For more information visit Calabrio.

Connections 52

Connections Contact Center Analytics Innovation 52

CX Journey

AUGUST 18, 2016

At CohnReznick, we have identified five “universal” attributes to answer that question: Identity : Today’s customers are more diverse, more connected, and more powerful than ever before, making identification and micro-segmentation absolutely necessary Consistency : Most customer interactions happen during a multi-event, multi-channel journey.

Touchpoint 80

Touchpoint Self Service Multi-Channel Fashion 80

BirdEye

MAY 28, 2021

For example, our customer service team recently used video chat to connect with a customer who said that their furniture was damaged during shipping and showed us the issue on camera. Another great example is an event we organized recently for our past customers. We thought many of them would want to refresh their furniture.

Touchpoint 64

Touchpoint How To Chatbots Survey 64

InMoment XI

MARCH 25, 2024

Put simply: it involves analyzing current and historical data to make predictions about future events or trends. By leveraging data-driven insights from predictive analytics, your company can foster meaningful connections with customers and achieve differentiation in today’s competitive marketplace.

Analytics 260

Analytics Examples Customer Experience Effort Score 260

InMoment XI

JANUARY 4, 2024

At its core, the retail customer experience encompasses every touchpoint a customer has with a brand, from the first interaction to post-purchase engagement. When the retail customer experience exceeds expectations, customers feel a connection with the brand, leading to increased spending and higher lifetime value.

Retail 260

Retail Customer Experience Effort Score Social Media 260

NICE inContact

AUGUST 25, 2016

This demands an agile and frictionless CX environment that connects and automates existing and new applications across the ecosystem – allowing iterative and real-time process design without ripping and replacing existing systems. SpiceCSM also allows you to automate processes that are high-volume and have multiple application touchpoints.

Customer Engagement 121

Customer Engagement Connections Engagement Contact Center 121

OpinionLab

APRIL 20, 2017

It’s a small event with around 200 attendees but what it lacks in size it more than makes up for in quality – both in terms of content and the high concentration of CX leaders from the biggest and brightest brands in attendance. The first step is a connected VoC listening strategy across all channels. 3: Every touchpoint matters.

Connections 87

Connections Strategy Omni-Channel Touchpoint 87

Experience Investigators by 360Connext

JUNE 30, 2020

Business owners like me have been adapting on a daily basis to client requests that require new-found video production skills, consulting virtually with teams dispersed around the globe, and transforming webinars into virtual training events…all while competing for wifi with three other family members! Humans long to connect.

Customer Journeys 143

Customer Journeys Brands Connections Touchpoint 143

Experience Investigators by 360Connext

JUNE 30, 2020

Business owners like me have been adapting on a daily basis to client requests that require new-found video production skills, consulting virtually with teams dispersed around the globe, and transforming webinars into virtual training events…all while competing for wifi with three other family members! Humans long to connect.

Customer Journeys 143

Customer Journeys Brands Connections Touchpoint 143

Experience Investigators by 360Connext

AUGUST 23, 2018

And while most of us agree it’s vital to have and show empathy with customers, many rarely go beyond that in really capturing the touchpoints to understand emotions. Don’t reserve empathy for one set of customers or only the big touchpoints. Each touchpoint leads to an emotion. Empathy for Real Life Customers.

Customer Journeys 151

Customer Journeys Touchpoint Loyalty Programs Contact Center 151

Retently

FEBRUARY 21, 2024

Likewise, for companies using traditional marketing methods, these surveys can assess the impact of non-digital efforts like flyers and in-person events. It encourages engagement by allowing them to share their unique journey, which can foster a deeper connection with your brand. Which of our marketing campaigns caught your attention?”

Survey 78

Survey Social Media Advertising Analysis 78

Kustomer

JULY 23, 2019

Unfortunately, many tactics that once served an organization well in engendering a customer-first culture simply fail to keep up with the enormous increase in both customer data, and use of connected devices. An additional complication is the increase in possible touchpoint locations: digital searches, email, social media, website, and more.

Connections 45

Connections Self Service Customer Experience Data 45

Gainsight

JUNE 27, 2023

Over two days, more than 50 Customer Success CxOs and SVPs from leading businesses like Hubspot, Mews, Software AG, Intercom, Alteryx, and Darktrace came together at Oakley Court in Windsor to share knowledge, foster connections, and explore the ever-evolving Customer Success landscape. Inflatable Stonehenge, anyone?!

ROI 52

ROI Return on Investment Touchpoint Leadership 52

AWS Machine Learning

MARCH 11, 2024

Stream ecommerce website events to a CDP. A CDP is used to capture events from an ecommerce website, for example when a user views a product or adds a product to their shopping cart. As a customer navigates an ecommerce website and these events are captured by a CDP, they are also forwarded to Amazon Personalize.

Ecommerce 91

Ecommerce System Sports Software 91

Experience Investigators by 360Connext

AUGUST 23, 2018

And while most of us agree it’s vital to have and show empathy with customers, many rarely go beyond that in really capturing the touchpoints to understand emotions. Don’t reserve empathy for one set of customers or only the big touchpoints. Each touchpoint leads to an emotion. Empathy for Real Life Customers.

Customer Journeys 110

Customer Journeys Touchpoint Loyalty Programs Contact Center 110

CXApp

JUNE 26, 2018

Primarily, public events tend to be standalone in that they are meant to be one big push. Sometimes, however, it’s necessary to create additional sub-events or experiences that serve as part of the overarching journey. Usually, you see embedded events associated with complex marketing strategies. billion in income.

Multi-Channel 40

Multi-Channel Conference Course Video 40

2020 Research

OCTOBER 30, 2023

Nostalgia holds incredible power over adults, and by strategically harnessing this sentiment, brands can create meaningful connections that resonate on a deep emotional level. Connect these stories to cultural touchstones that trigger nostalgia, fostering a genuine connection with the audience.

Trends 52

Trends Brands Transportation Comparison 52

CXApp

JULY 17, 2018

There are two major reasons why people come to an event. The second is to network and connect with peers. Naturally, this means as long as you are meeting those two needs via your event management program you’re doing just fine. That’s why mobile event apps — once nothing more than a “nice” opportunity — are now a requirement.

Conference 40

Conference Engagement Meeting ROI 40

CXApp

JULY 31, 2018

The Top-Five and Best Mobile-Powered Customer Experience Touchpoints But what processes are truly being modernized? What are the most popular “mobile-powered” customer experience touchpoints that are part of this digital evolution? What if your customer came into your headquarters or attended your event.

Touchpoint 40

Touchpoint Case Study Communication B2C 40

CXApp

JULY 31, 2018

The Top-Five and Best Mobile-Powered Customer Experience Touchpoints But what processes are truly being modernized? What are the most popular “mobile-powered” customer experience touchpoints that are part of this digital evolution? What if your customer came into your headquarters or attended your event.

Touchpoint 40

Touchpoint Case Study Communication B2C 40

CSM Magazine

AUGUST 4, 2023

From personalized experiences and interactive content to loyalty programs and social media campaigns, these customer engagement ideas are designed to captivate and delight your customers, fostering strong connections that lead to increased brand loyalty and ultimately, business success.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

Retently

APRIL 5, 2024

It’s an environment where shoppers feel understood and valued at every touchpoint. It includes every touchpoint a customer has with the retailer, whether it’s walking into a store, speaking to customer representative or unwrapping the product at home. What sets an exceptional retail customer experience apart?

Retail 78

Retail Engagement Strategy Customer Experience 78

Kustomer

NOVEMBER 9, 2023

At Kustomer, we believe that understanding, embracing, and harnessing the power of AI in CX is not just a necessity—it’s the key to revolutionizing the way we connect with customers. To achieve this vision, we’re excited to announce our upcoming virtual event, the AI/CX Virtual Summit 2023 , scheduled for December 12th.

Innovation 52

Innovation Customer Experience Professionals e-support Industry 52

SurveySensum

JULY 4, 2023

Given below are 6 touchpoints you can optimize at your stores to ensure a memorable shopping experience for your customers. Optimizing Touchpoints for a Memorable Experience Customers go through many touchpoints when shopping in-store. These touchpoints can be store layout, staff behavior, checkout process, etc.

Retail 52

Retail Customer Experience Touchpoint Survey 52

SurveySensum

JULY 4, 2023

Given below are 6 touchpoints you can optimize at your stores to ensure a memorable shopping experience for your customers. Optimizing Touchpoints for a Memorable Experience Customers go through many touchpoints when shopping in-store. These touchpoints can be store layout, staff behavior, checkout process, etc.

Retail 52

Retail Customer Experience Touchpoint Survey 52

Gainsight

NOVEMBER 16, 2023

Throughout the journey of the event, attendees learned about emerging technologies that drive Customer Success (CS), from Customer Education to Community , Product Experience , and more. As we move through the world, our experience is increasingly filtered through digital touchpoints, and this is true for your customers. ” 4.

Self Service 52

Self Service Touchpoint Conference CRM 52

SurveySparrow

DECEMBER 24, 2023

A genuine connection is paramount to providing a healthy CX, like any relationship. They capture feedback immediately after a specific transaction, interaction, or event. Customer journey surveys can incorporate NPS, CSAT, and CES at various touchpoints to assess the overall experience. But how do we do it?

Examples 52

Examples Survey Customer Experience Net Promoter Score 52

BirdEye

NOVEMBER 30, 2023

Billboards TV and radio spots Direct mail campaigns Sponsoring local events The advantage of traditional marketing is that it can help build broad awareness through channels many people still use. Analyze their websites, thought leadership content, advertising campaigns, events, areas of specialty, and more.

Marketing 111

Marketing Social Media How To Advertising 111

Hallmark Business Connections

MARCH 23, 2021

This means your business has an opportunity to jump onto this tail-wagging bandwagon with some serious pet life event marketing. What is life event marketing in a general sense? It’s messaging that touches consumers during any kind of life event that’s important to them, such as anniversaries and birthdays.

Consumers 52

Consumers Marketing Strategy Touchpoint 52

SurveySparrow

DECEMBER 23, 2023

Types of Kiosk Surveys Kiosk surveys can be used at different intervals depending on the touchpoints a brand wants to tackle. Transactional Surveys They are like the after-event reporters. Event Feedback Kiosks Ever been to an event with a feedback station? Here are a few you might want to use: 1.

Survey 52

Survey Feedback Sports Touchpoint 52

ECXO

AUGUST 9, 2023

An endless cycle of economic, political and social events are becoming the new normal. CX leaders are already powered by connected data and capabilities to do this in real-time. You’ll have heard a 1000 times that you need to identify the key touchpoints that are a moment of truth with our customers. We live in tough times.

Consulting 98

Consulting Competitive Advantage Culture Touchpoint 98