BirdEye

DECEMBER 13, 2023

In January 2023, Apple introduced Apple Business Connect to empower its users to find businesses across its ecosystem of apps, including Apple Maps, Messages, Spotlight, Safari, Wallet, Siri, and Calendar. It is a free and user-friendly platform that serves as a bridge connecting businesses with their local audience.

Connections 110

Connections Customers Management Engagement 110

SurveySensum

OCTOBER 16, 2023

You successfully organized your event! Post-event feedback is like a report card for your event and an inside glimpse into the minds of your audience post-event. It is critical to understand the strengths and weaknesses of the event you organized, and also what the audience liked and disliked. Congratulations!

Feedback 52

Feedback Social Media Survey Analysis 52

Joe Rawlinson

OCTOBER 20, 2022

And a dedicated event management integrated ticketing system helps you keep the event in sync throughout the process as a central hub that can control various aspects of the event and provide directions and everything needed in one place. . All of which should be essential aspects of your event marketing strategy.

Conference 78

Conference Strategy Sales User Experience 78

InMoment XI

FEBRUARY 29, 2024

Often referred to as NAP High-quality images and videos to your Google Business Profile Local content that caters towards local interests, events, and news Positive sentiments in customer reviews While this is not an exhaustive list, this gives you an idea of some of the most important local SEO ranking factors.

Tips 260

Tips Strategy Case Study Social Media 260

West Monroe

MARCH 19, 2024

Extreme weather events are becoming more frequents, resulting in deepened damage to electric infrastructure and escalation of losses in lives and property. These events cause substantial economic losses through infrastructure damage, manufacturing and labor disruptions, and property value losses. Between 2018 and 2022 , the U.S.

Strategy 40

Strategy Government System Technology 40

BirdEye

NOVEMBER 30, 2023

Social media reputation management continues to be the lifeblood of enhancing your overall online reputation. Today, when feeling relatable and personalizing each communication is a priority for brands to offer an exceptional customer experience , using social media reputation management to your advantage can be incredibly beneficial.

Social Media 116

Social Media Management Guidelines Brands 116

AWS Machine Learning

APRIL 16, 2024

Amazon Lex is a fully managed artificial intelligence (AI) service with advanced natural language models to design, build, test, and deploy conversational interfaces in applications. Managing your Amazon Lex bots using AWS CloudFormation allows you to create templates defining the bot and all the AWS resources it depends on.

Management 83

Management Hotels Resources Policies 83

Lithium

JUNE 17, 2021

As community managers (CMs) on the Khoros Strategic Services team, our job is to help brands create meaningful connections and trusted communities for their customers. Suffice to say, when we invest so much in creating connections for others, it can be difficult to invest in our own relationships with our personal communities.

Connections 52

Connections Management Brands Meeting 52

ECXO

JULY 21, 2023

This webinar will discuss the following points and will answer your questions that you can post upfront below on our LinkedIn main event page. How to develop the so-needed emotional connection in your early engagement How to deliver and generate a great experience from the first digital and human interactions.

B2B 40

B2B Video Culture Consulting 40

eGain Blogs

OCTOBER 29, 2021

KMWorld Connect 2021 is happening as a virtual conference, for the second year in a row. While it is disappointing to not be able to meet our peers, colleagues, and experts in person, an online event does give us the flexibility to attend and switch between as many sessions as we like! What is KMWorld Connect 2021?

Connections 93

Connections Conference Innovation Customer Engagement 93

GetFeedback

MARCH 28, 2019

GetFeedback seamlessly connects with Salesforce so you can easily manage your data and build an integrated feedback program.

Resources 150

Resources Feedback Connections Data 150

Uplight

MARCH 30, 2022

Spring is here, and Uplight is excited to get out to conferences and other industry events around the country. Let us know if you’d like to connect in person. PLMA: April 4-6 Session: The Data Layer of Managed Charging Speaker: Stephen Mannhard, Vice Read More. The post Come Meet Uplight at Conferences and Events This Spring!

Conference 59

Conference Meeting Connections Industry 59

BirdEye

JULY 6, 2023

The current digitally connected world makes that process very easy. This blog post covers the top 8 types of messages that customers can leverage to stay connected with their customers. For decades, businesses have used this channel to distribute catalogs, pamphlets, event announcements, flyers, postcards, and personalized greetings.

Connections 98

Connections Communication Video Customers 98

AWS Machine Learning

JANUARY 5, 2024

Many organizations have been using a combination of on-premises and open source data science solutions to create and manage machine learning (ML) models. Data science and DevOps teams may face challenges managing these isolated tool stacks and systems. Wipro is an AWS Premier Tier Services Partner and Managed Service Provider (MSP).

Data 108

Data Management Effort Score Training 108

InMoment XI

MAY 23, 2023

At Forrester CX EMEA, we heard from InMoment client Aegon, a Dutch public company for life insurance, pensions, and asset management. Aegon are certainly delivering on this agenda and are continuing to succeed by connecting people and processes across the entire organisation to achieve shared goals and focus on growth.

Customer Centricity 260

Customer Centricity Culture Insurance Conference 260

BirdEye

DECEMBER 5, 2023

A solid local online reputation management strategy can help you show up in local search queries, build trust with potential customers, and improve conversion rates significantly. This blog post covers everything you need for local reputation management and brings you seven best strategies to grow your local business.

Management 111

Management Social Media Multi-Channel Feedback 111

Gainsight

JUNE 23, 2020

My career in events started back in 2008 as a sales associate supporting sponsorship fulfillment. I fell in love with the nitty-gritty details of my job so I ventured out of sponsorship fulfillment and dove right into event management. Pivot…Pivot…Pivaat! February 28 – a day I remember well.

Hotels 88

Hotels Connections Travel Engagement 88

Vonage

SEPTEMBER 25, 2018

Often, announcements at big technology events represent solutions in search of a problem (or solutions in search of future software development). The Anypoint Platform connects the applications’ APIs directly to Customer 360.

Connections 228

Connections Data CRM Contact Center 228

Beyond Philosophy

FEBRUARY 20, 2021

We talk to Pine about how the pandemic changed in-person events, trade shows, and conferences for the better and what we can learn from going virtual. Starting in March 2020, Pine watched as all the events he had booked canceled. It turns out, virtual events, for the interested attendee, could be excellent resources for information.

Conference 78

Conference Sports Consulting Resources 78

AWS Machine Learning

SEPTEMBER 21, 2022

This post shows how companies can introduce hundreds of employees to ML concepts by easily running AWS DeepRacer events at scale. Run AWS DeepRacer events at scale. Our post-event statistics indicate that up to 75% of all participants to DeepRacer events are new to AI/ML and 50% are new to AWS.”.

Policies 62

Policies Training Innovation Groups 62

CustomerSuccessBox

DECEMBER 6, 2021

Here you’ll find customer success events, conferences, and books that will help you get ready for the new year 2022 and beyond. You get to connect with founders, executives, and investors to help you build your B2B SaaS companies. The CS100 Summit provides customer success managers to learn from leaders. Date: Spring 2022.

Customer Success 52

Customer Success Conference Case Study Contact Center 52

Oracle

JANUARY 28, 2021

Looking for customer experience virtual events information for 2021? We’ve compiled a CX professional’s guide to virtual events to continue to keep you up-to-date, in-the-know, and ever-smarter this year. Bookmark this page and check back as we update event information throughout the winter and spring months ahead.

Customer Experience 76

Customer Experience B2B Conference Advertising 76

Lithium

JULY 13, 2022

More people are buying, working, and connecting online more than ever before. Customers can connect with one another around your brand, increase their sentiment, and reduce your care agent's call volume by providing self-service answers to support questions. Read about top brands in our Kudos submissions ]. The Bottom Line.

Conference 52

Conference Self Service Social Media Contact Center 52

BirdEye

SEPTEMBER 11, 2023

Ask any social media manager, and they’ll tell you that the more active your social media profile is on any platform, the higher your chances of reaching your target customers. That’s AI in social media management redefining the rules of online marketing. Table of contents What is AI in social media management?

Social Media 106

Social Media Management Tools Trends 106

BirdEye

AUGUST 3, 2022

Direct communication with customers helps you provide timely updates on business activities, new products, services, promotions, events, and much more. With Birdeye Messaging , you can manage all of your messages from each direct marketing channel with just a few clicks. Tailoring offers can turn casual customers into brand loyalists.

Connections 98

Connections Strategy Marketing Social Media 98

One Millimeter Mindset

SEPTEMBER 15, 2021

Are you comfortably connecting strategic value dots across your organization? If you are really, really comfortable connecting those dots, you may not be providing the robust yet nimble business outcomes you target. When you become too comfortable in your professional role, you default to connecting strategic value dots linearly.

Connections 95

Connections Innovation Leadership Meeting 95

BirdEye

DECEMBER 15, 2023

Our recent webinar, ‘Local social: How to manage social media across locations,’ for Birdeye VIEW 2023, unveils the real-life success story of Valley Veterinary Care’s social media reputation management. Managing 24 locations, each with its vibe and all rocking 75 different social media accounts, is not easy.

Social Media 59

Social Media Management Metrics Connections 59

WorkOutLoud

JANUARY 19, 2021

We start with a comprehensive collaboration platform with features that you would expect such as sharing, posting, integrating, notifying, connecting, following, and instant messaging to name a few. The post Connecting your customers to your business appeared first on Workoutloud.

Connections 52

Connections Advertising CRM Customers 52

CSM Magazine

APRIL 7, 2021

Whether you are running virtual team meetings, high-level management boardroom conferences, webinars and online summits, or, simply creating a virtual team-building to keep your team engaged and interactive, you will need to get everything fully organized in order to run the event. Will you need the event to be recorded?

Company 52

Company Tips Meeting Interaction 52

CSM Magazine

FEBRUARY 8, 2022

Event-led Engagement Platform, Airmeet , raises $35M USD Series B from Prosus Ventures, Sistema, Sequoia Capital India, RingCentral Ventures, and others. Event-led engagement platform Airmeet , today announced that it has raised $35M USD in Series B funding. commented Sumit Jain, Senior Partner at Sistema Asia Fund. .

Engagement 52

Engagement Conference Multi-Channel Touchpoint 52

Experience Investigators by 360Connext

MARCH 16, 2015

More special events this month: Customer Experience Summit Chicago. Need a customer-focused speaker for your next event? Events for Customer Experience Excellence appeared first on Customer Experience Consulting. Join us Thursday and Jeannie will share her secrets. Save My Seat Now! March 17th & 18th. Register today!

Customer Experience 110

Customer Experience Conference Telecommunications Automotive 110

Beyond Philosophy

MAY 13, 2023

Similarly, customer service representatives with high EQ are crucial for the emotional management of customers. The ability to understand and manage emotions is a crucial factor in ensuring customer satisfaction. Connect with Colin on LinkedIn HERE. Check it out here. Follow Colin on Twitter HERE.

Management 78

Management Customer Service Representative Leadership Customer Service Strategies 78

CSM Magazine

OCTOBER 24, 2023

Leaders brought all back-office resource planning to Calabrio Workforce Management, streamlining interactions across 1,400 skills and 3,500 agents. Jo’s outstanding efforts are evident through her enthusiasm in meeting with other Calabrio customers and sharing her story at events. For more information visit Calabrio.

Connections 52

Connections Contact Center Analytics Innovation 52

SurveyGizmo

SEPTEMBER 11, 2020

This puts additional strains on organizations as they struggle to keep their employees connected and engaged. Deepening Connections Through Feedback. Increased engagement means developing deeper connections. And deeper connections come from creating an open dialog with employees. Never Underestimate the Role of Managers.

Connections 98

Connections Feedback Net Promoter Score Effort Score 98

ECXO

NOVEMBER 9, 2023

The European Customer Experience Organization (ECXO) is Proud to Present Karen Jaw-Madson – Innovator in ‘Culture Your Corporate Culture’ speaking about Connecting Culture, CX and EX for Impact When? She believes integrated, customer-centric communication and strategic tech ensure secure, future-proof contact centers.

Culture 52

Culture Connections Contact Center Leadership 52

Retently

NOVEMBER 17, 2023

From tracking the real, long-term results of a campaign to judging the potential for customers to refer your company to their friends and colleagues, Net Promoter Score is a versatile metric that belongs in any marketing manager or consultant’s arsenal.

Net Promoter Score 78

Net Promoter Score NPS Marketing Effort Score 78

BirdEye

MARCH 29, 2024

The short, engaging snippet you share on your Instagram stories can help you connect with your audience like never before. 34 Instagram story ideas for businesses in 2024 FAQs on Instagram story ideas Manage your Instagram account with Birdeye How to post a story on Instagram? Table of contents How to post a story on Instagram?

Social Media 109

Social Media Video Guidelines Feedback 109