ECXO

APRIL 14, 2023

ECXO Executives sessions1 In partnership with SAS, the European Customer Experience Organization (ECXO) presents Reframing the B2B Engagement Journey. Digital and Human engagement are where your company experience starts; let’s learn from the best companies how to do that right with your company flavor. Who are our panelists?

B2B 52

B2B Engagement Consulting Culture 52

Integrity Solutions

MARCH 11, 2021

Virtual Engagement For Remote Selling. As my colleague, Steve deBree, put it in a recent executive briefing webinar on virtual sales training , many of the challenges can be traced back to the different dynamics between the 3-dimensional world of face-to-face sales and the 2D reality of virtual. How will you engage them throughout?

Engagement 137

Engagement Sales Video Meeting 137

CSM Magazine

NOVEMBER 24, 2021

Reuters Events are excited to announce the final service & experience webinar of 2021: ‘Supercharging Customer Care: Optimizing Experiences to Drive Business Growth’ featuring senior leaders from EXPO2020, Hootsuite, Getaline Ecommerce & Customer Service Culture! Register now to join live or pre-order the recording!

Customer Care 52

Customer Care Customer Experience Ecommerce Culture 52

ChurnZero

MARCH 28, 2023

One key to keeping customers is keeping them engaged. What is customer engagement? Customer engagement is the sum of all interactions between a customer and a company. This includes interactions that happen both inside and outside of a product. Customer engagement is not the same thing as customer satisfaction.

Customer Engagement 52

Customer Engagement Engagement Company Strategy 52

ECXO

APRIL 21, 2023

Formato convencional24 In partnership with SAS , the European Customer Experience Organization (ECXO) presents Reframing the B2B Engagement Journey. Digital and Human engagement are where your company experience starts; let’s learn from the best companies how to do that right with your company flavor. How can your culture adapt?

B2B 52

B2B Engagement B2C Customer Experience 52

CX University

MAY 2, 2023

However, getting adult students to engage in their online courses can be a challenge. Here at CX University, we’ve noticed a steady increase in learner online engagement over the last several years. A positive customer experience can help build trust and loyalty, leading to higher levels of engagement.

Engagement 52

Engagement Gamification Course Case Study 52

Lithium

APRIL 2, 2024

RECAP] Khoros Fresh Features Product Release & Roadmap Webinar : The following on-demand Q&A and accompanying resources are intended to summarize recent releases, enhancements, and current plans for Khoros products, functionality, and other services to help you unlock the full power Khoros has to offer.

Roadmap 52

Roadmap Metrics CRM Resources 52

Comm100

JANUARY 17, 2024

NLP chatbots can also be connected to core systems, allowing them to process payments, check inventory, update data, and much more. Generative AI Chatbot Using Generative AI & NLU (Natural Language Understand) technology, Generative AI chatbots deliver dynamic, human-like messaging to engage in varied customer conversations.

Customer Service 193

Customer Service Chatbots Technology Interaction 193

Totango

AUGUST 8, 2021

We recommend six best practices for using customer information to improve engagement with your software product and increase the likelihood of customer renewal : Establish Goals and Milestones. The first step in building strong SaaS customer engagement is understanding the current customer experience. Offer Relevant Communications.

Software 118

Software Customer Engagement Customer Success Engagement 118

Comm100

JULY 6, 2021

Comm100 Task Bot is a free, fun, and interactive chatbot that helps businesses of all sizes to increase engagement and drive sales. Gain leads with engaging conversation. The more engaging, the more likely the prospect will provide their information and convert into a lead. Increase engagement with 24/7 support.

Chatbots 256

Chatbots Sales eBook Resources 256

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. Kris Morrison, VP of Customer Success at Interact Software. Customers who were highly active and engaged prior to COVID-19, may now be experiencing something completely different. Jeremy Jeffers, VP of Customer Success at Untappd.

Customer relationships 72

Customer relationships Leadership Customer Success Communication 72

CSM Magazine

MARCH 18, 2021

Reuters Events have announced their next free CX & Engagement webinar: ‘The Importance of Mobile Messaging to Drive Action in the Digital Age’ featuring insights from TGI Fridays & Upland. Therefore, it is business-critical to ensure that mobile messaging is at the forefront of your service & engagement strategy.

CRM 52

CRM Customer Retention Engagement Strategy 52

Lumoa

FEBRUARY 14, 2024

The Salesforce State of the Connected Customer Report found that 88% of buyers say their experience is as important to them as a company’s products or services. It starts even before a consumer has their first interaction with your company and is an ongoing process that continues even after a sale has been made.

Strategy 208

Strategy Customer Experience How To Multi-Channel 208

CSM Magazine

FEBRUARY 8, 2022

Event-led Engagement Platform, Airmeet , raises $35M USD Series B from Prosus Ventures, Sistema, Sequoia Capital India, RingCentral Ventures, and others. Event-led engagement platform Airmeet , today announced that it has raised $35M USD in Series B funding. To learn more about Airmeet, please visit: [link].

Engagement 52

Engagement Conference Multi-Channel Touchpoint 52

Totango

SEPTEMBER 22, 2020

There are 5 recommended best practices in using customer information to improve engagement with the product and increase the likelihood of customer renewal : Establish Goals and Milestones. The first step in building strong customer engagement is understanding the current customer experience. Data-Driven, Goal-Based Engagements.

Customer Engagement 96

Customer Engagement Engagement Strategy Effort Score 96

Vonage

MARCH 26, 2018

according to Accenture’s Digital Disconnect in Customer Engagement report. At NewVoiceMedia, we believe that competing in today’s CX-driven economy requires businesses to understand the link between emotion and customer loyalty, and provide more personalized and emotive customer interactions. Otherwise, it could cost you.

Omni-Channel 228

Omni-Channel Trends Customer Service Contact Center 228

Lithium

OCTOBER 14, 2021

No matter where you are right now, the seasons are changing — And your award-winning customer engagement platform is no different. Build AI-powered chatbots more painlessly than ever, connect with your peers at the drop of a link, create simple and secure interactions, and ultimately build trust with your customers and prospects.

Innovation 52

Innovation Engagement Self Service Chatbots 52

Think Customers

FEBRUARY 13, 2024

Twelve months of toe-dipping and healthy scrutiny provided the launchpad to make some real moves with AI in the contact center, according to two customer experience experts on a recent webinar. 2024 is going to be a year of action,” said Cerise, who also serves as global head of RevGen , TTEC Engage.

Contact Center 52

Contact Center Analytics Healthcare Trends 52

Cyara

FEBRUARY 22, 2024

It’s that final stretch of the customer interaction journey, encompassing the crucial moments when agents engage with customers to address their queries, resolve issues, and provide sales assistance and/or support. The last mile is the make-or-break stage in customer interactions.

Contact Center 76

Contact Center Customer Satisfaction Loyalty Interaction 76

Vonage

JANUARY 30, 2019

It’s my favourite webinar of the year – our most popular and great fun! Jonty Pearce, editor of callcentrehelper.com pointed out that the annual webinar, which this post is based on, has a pretty good track record. For instance, what about inventing a non IVR way of connecting customers to the best resource? In conclusion.

Omni-Channel 228

Omni-Channel Self Service Innovation Technology 228

Lumoa

MARCH 8, 2023

Lumoa’s CEO and co-founder, Carlos del Corral, held a comprehensive webinar about the topic with Merete Medle, a highly esteemed CX practitioner with rich experience working for two of the biggest telcos in the Nordics. Here are the key takeaways from the webinar. Content should be short, simple, and interesting.

Industry 208

Industry Customer Centricity Telecommunications Feedback 208

NobelBiz

NOVEMBER 13, 2023

Customers who enjoy positive interactions are more likely to become repeat buyers, brand advocates, and contribute to a lower churn rate. According to Forbes : 97% of consumers and 98% of contact center managers say customer service interactions impact whether consumers stay loyal to a brand. These clients are difficult to persuade. (1–6)

ROI 111

ROI Net Promoter Score Measurement Customer Experience 111

CSM Magazine

MAY 10, 2024

Onboarding Excellence The initial interaction between your brand and new customers sets the tone for the relationship. Webinars, step-by-step articles, and vibrant user groups not only bring people together but also ensure they’re squeezing every benefit from your product or service. Here’s how: 1.

How To 52

How To Social Media Analytics Touchpoint 52

BirdEye

MARCH 29, 2024

These platforms can transform how you connect with clients and improve your real estate reputation management. Real estate social media networking groups are specifically designed for professionals in the real estate industry to connect, share insights, and market their listings.

Social Media 58

Social Media Tips Sales Advertising 58

CSM Magazine

DECEMBER 28, 2021

takes an in-depth look at how leaders can improve employee engagement to drive a better customer experience and achieve greater customer loyalty. That is where employee engagement comes into the picture. Organizations must recognize the impact that employee engagement has on the customer experience, and therefore on overall success.

Employee Engagement 59

Employee Engagement Engagement Customer Experience Culture 59

Totango

SEPTEMBER 15, 2020

Engaging your stakeholders , whether they are high or low influence, can not only drive growth but also turn stakeholders into enthusiastic champions of your product. The following stakeholder engagement best practices are a great place to start: Build Key Relationships. Define and Standardize Engagement Plans.

Communication 70

Communication Engagement Net Promoter Score Competitive Advantage 70

NICE inContact

AUGUST 13, 2019

And with so many options available, your customer will go elsewhere if it’s tough to connect with you digitally. If you’re not already engaging with customers digitally, your organization is falling behind. voice/chat) and digital messaging interactions in one intelligent inbox that eliminates digital agent silos.

Contact Center 136

Contact Center Customer Service Omni-Channel Innovation 136

ChurnZero

FEBRUARY 15, 2024

Creating a steady stream of engaging content for a customer community can be a daunting task, especially when you’re relying on your team to contribute. Our team’s involvement in the customer community went from practically non-existent to full engagement. For instance, transform your release notes into engaging posts.

Tips 52

Tips Analytics Engagement Strategy 52

Comm100

JULY 5, 2022

As organizations look to expand their digital customer engagement offering, chatbots are becoming more and more commonplace. Examples of chatbot goals include: Providing 24/7 support Increasing customer engagement Improving customer satisfaction Driving revenue or lead generation.

Chatbots 206

Chatbots How To eBook Resources 206

SurveySensum

JANUARY 26, 2024

The customer journey is dynamic and multifaceted, encompassing stages from awareness and consideration to purchase and post-purchase engagement. From the initial interaction to the post-purchase engagement, we will understand each phase, uncovering the touchpoints that shape the customer journey.

Customer Journeys 52

Customer Journeys Social Media Touchpoint Tips 52

inmoment

APRIL 7, 2020

There’s been a lot of discussion about how to interact with customers during this uncertain time, but another topic calls for some serious conversation: how do brands engage with their employees? Here are four key ways that brands can help their employees feel cared for and engaged during this pandemic: Key #1: Listen To Them.

Engagement 52

Engagement How To Policies Brands 52

NICE inContact

AUGUST 16, 2019

But, every contact center continues to struggle with big challenges when it comes to engaging, motivating and retaining agents. Agent turn over continues to soar at over 30-45%, more than double the average of all industries ( Research, The Quality Assurance & Training Connection ). These are just starters.

Contact Center 156

Contact Center Self Service System Training 156

Bizagi

FEBRUARY 11, 2019

In a time when everyone wants, and expects, immediate answers to their questions, the pressure is on for businesses when it comes to customer engagement. Gartner predicts that by 2020 as much as 85% of all customer interactions will be handled and managed without humans. Engage with customers from the very beginning.

Customer Engagement 45

Customer Engagement Engagement Chatbots Customers 45

Oracle

JUNE 23, 2020

While navigating networking remotely can be intimidating, a recent article by Forbes provides 3 ways to continue building a strong network: Look for highly relevant webinars and virtual events. Engage with them by liking and responding to their comments and sending messages thanking them for their engagement.

Tips 94

Tips Social Media How To Connections 94

NobelBiz

NOVEMBER 20, 2023

Understanding Virtual Phone Systems: A New Era of Communication A dynamic virtual phone system operates seamlessly through internet connectivity, effectively handling both incoming and outgoing calls. In essence, NobelBiz provides a holistic solution for businesses to effectively manage and optimize their customer interactions.

System 103

System Communication Contact Center Self Service 103

NICE inContact

AUGUST 16, 2019

But, every contact center continues to struggle with big challenges when it comes to engaging, motivating and retaining agents. Agent turn over continues to soar at over 30-45%, more than double the average of all industries ( Research, The Quality Assurance & Training Connection ). These are just starters.

Contact Center 136

Contact Center Self Service System Training 136

COPC

OCTOBER 26, 2023

The potential of AI to enhance customer engagement, streamline operations, and foster efficiency is undeniable. The fine-tuning process involves human interaction. Experts interact with the AI, scoring its responses and providing corrective feedback.

Technology 78

Technology Customer Experience Self Service Customer Journeys 78