Gainsight

JANUARY 4, 2024

Digital innovation is constantly shaping customer relationships, and Popmenu stands out for how it’s using Gainsight Essentials for its customer engagement and growth strategies. Carie Buchanan, CXO, and Savannah Greene, Director of Solutions Marketing at Popmenu , shared their approach during our Essentials Business Review webinar.

Customer Engagement 52

Customer Engagement Engagement Self Service Customer Journeys 52

CSM Magazine

AUGUST 4, 2023

In today’s fiercely competitive business landscape, customer engagement plays a pivotal role in establishing enduring relationships with your target audience and fueling business growth. So, let’s explore these customer engagement ideas and discover how they can help you boost your business to new heights.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

NICE inContact

OCTOBER 30, 2019

How come they only ever evaluate my bad interactions?”. But engaging your agents in the quality management process can shift that negative perception to one that QM is a helpful, critical tool for agents as they strive to succeed in their roles. Register for How to Engage Agent in Your Quality Process. at 12 PM Eastern.

Engagement 120

Engagement Management Contact Center Telecommunications 120

Playvox

FEBRUARY 27, 2024

Likewise for agents, if they don’t feel engaged, appreciated, or see a growth path, they too can take their talent to another organization. In a buyer’s market, what is the future of workforce engagement? How do you keep your best employees engaged, motivated, and empowered? What is Workforce Engagement?

Engagement 73

Engagement Contact Center How To Employee Engagement 73

inQuba

AUGUST 27, 2020

With GDP slashed, The 90% Economy is a world where building brand trust, digital engagement, and building customer rapport move to center stage in order to optimize customer retention and value. Level Up CX Summit is a 4-part series of interactive virtual events delivered by top international speakers. Introducing Level Up CX Summit.

Customer Journeys 80

Customer Journeys Consulting Customer Retention Meeting 80

Integrity Solutions

MARCH 11, 2021

Virtual Engagement For Remote Selling. As my colleague, Steve deBree, put it in a recent executive briefing webinar on virtual sales training , many of the challenges can be traced back to the different dynamics between the 3-dimensional world of face-to-face sales and the 2D reality of virtual. How will you engage them throughout?

Engagement 136

Engagement Sales Video Meeting 136

ECXO

APRIL 14, 2023

ECXO Executives sessions1 In partnership with SAS, the European Customer Experience Organization (ECXO) presents Reframing the B2B Engagement Journey. Digital and Human engagement are where your company experience starts; let’s learn from the best companies how to do that right with your company flavor. Who are our panelists?

B2B 52

B2B Engagement Consulting Culture 52

CSM Magazine

MARCH 23, 2022

Are you providing your customers with a range of engagement channels that satisfy their desires? Allow customers the means to interact with a live agent and empower those agents with the tools they need to make every interaction feel premium & personalized, while offering effortless resolution.

Omni-Channel 52

Omni-Channel Strategy Financial Leadership 52

Feedbackly

MARCH 14, 2024

If you wish to learn more about CX personalization, then at this webinar , we looked more into the details of this topic. At this webinar with Zendesk , you can learn more about it. Excessive use of AI can lead to impersonal interactions, eroding the personality of the brand.

Customer Experience 52

Customer Experience Engagement Chatbots Analysis 52

CSM Magazine

JANUARY 23, 2023

The figure comes from research undertaken by business process outsourcing firm Sigma Connected , and digital collections and recoveries experts Arum, with the partnership surveying 50 UK companies about their use of human interaction and digital channels when engaging with customers. Click here to view the webinar!

Interaction 52

Interaction Multi-Channel Study Connections 52

Totango

FEBRUARY 28, 2020

So when you get the customer’s attention, you have to maximize every conversation and engagement to prove you are the right partner to nurture their long-term growth. Creating a strong customer engagement strategy makes sure every interaction delivers that value. What is a Customer Engagement Strategy?

Customer Engagement 93

Customer Engagement Engagement Strategy Touchpoint 93

InMoment XI

OCTOBER 28, 2021

In my last post, we discussed the difference between interactions, engagement, and customer experience. We also had a Customer Experience Council to engage the rest of the organization. Now, I’d like to dive deeper into customer experience and the role everyone in your organization plays in delivering that experience.

CRM 493

CRM Airlines Government ROI 493

ClientSuccess

MARCH 13, 2023

With so many competitors vying for attention, it’s essential to capture the user with creative emails that engage them on an individual level. Never fear if you’re new – there is help available from experts in creating e-newsletters designed specifically around customer engagement. Now’s your chance!

Customer Engagement 80

Customer Engagement Tips Engagement eBook 80

ChurnZero

MARCH 28, 2023

One key to keeping customers is keeping them engaged. What is customer engagement? Customer engagement is the sum of all interactions between a customer and a company. This includes interactions that happen both inside and outside of a product. Customer engagement is not the same thing as customer satisfaction.

Customer Engagement 52

Customer Engagement Engagement Company Strategy 52

CSM Magazine

NOVEMBER 24, 2021

Reuters Events are excited to announce the final service & experience webinar of 2021: ‘Supercharging Customer Care: Optimizing Experiences to Drive Business Growth’ featuring senior leaders from EXPO2020, Hootsuite, Getaline Ecommerce & Customer Service Culture! Register now to join live or pre-order the recording!

Customer Care 52

Customer Care Customer Experience Ecommerce Culture 52

Uniphore

JUNE 10, 2021

We gathered these insights from 12 months of webinars and roundtable discussions with our customers. Our webinar, Survive and Thrive in 2021 with an Employee-First Automation Strategy, focused on empowering agents and improving the contact center experience by: Designing employee and customer experiences to align common outcomes.

Call Center 246

Call Center Self Service Contact Center Case Study 246

Lithium

JUNE 4, 2024

Webinars & Events Some event areas are limited to Khoros customers only. Upcoming Khoros Fresh Features Product Release & Roadmap Webinar Tuesday, June 25 - 10am CT Learn how you can deliver an unforgettable customer experience that closes the gap between automated and human interactions. Community Aurora 24.04

CRM 52

CRM Roadmap Software Leadership 52

ECXO

APRIL 21, 2023

Formato convencional24 In partnership with SAS , the European Customer Experience Organization (ECXO) presents Reframing the B2B Engagement Journey. Digital and Human engagement are where your company experience starts; let’s learn from the best companies how to do that right with your company flavor. How can your culture adapt?

B2B 52

B2B Engagement B2C Customer Experience 52

CX University

MAY 2, 2023

However, getting adult students to engage in their online courses can be a challenge. Here at CX University, we’ve noticed a steady increase in learner online engagement over the last several years. A positive customer experience can help build trust and loyalty, leading to higher levels of engagement.

Engagement 52

Engagement Gamification Course Case Study 52

West Monroe

JUNE 28, 2022

West Monroe recently hosted a webinar with some of the top customer experience leaders in the software industry—Salesforce, Anthology, Palo Alto, Celonis, and Momentive joined us—to discuss how their companies leverage digital innovation to deliver customer experience at scale. Featured Content. Data doubt cripples businesses.

Innovation 52

Innovation Customer Experience e-support Software 52

Hello Customer

MAY 16, 2024

Join us every three weeks for ‘Demo Friday’ at Hello Customer, a free webinar event led by our Chief Technology Officer, Jonas Beullens. Additionally, we'll explore how our platform captures feedback through a variety of channels, ensuring comprehensive insights from every customer interaction. These sessions are open to everyone!

Analysis 52

Analysis Feedback Customer Satisfaction Analytics 52

Comm100

JANUARY 17, 2024

Generative AI Chatbot Using Generative AI & NLU (Natural Language Understand) technology, Generative AI chatbots deliver dynamic, human-like messaging to engage in varied customer conversations. They automate voice-based interactions using speech recognition and synthesis to communicate with customers.

Customer Service 199

Customer Service Chatbots Technology Interaction 199

Totango

AUGUST 8, 2021

We recommend six best practices for using customer information to improve engagement with your software product and increase the likelihood of customer renewal : Establish Goals and Milestones. The first step in building strong SaaS customer engagement is understanding the current customer experience. Offer Relevant Communications.

Software 118

Software Customer Engagement Customer Success Engagement 118

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. Kris Morrison, VP of Customer Success at Interact Software. Customers who were highly active and engaged prior to COVID-19, may now be experiencing something completely different. Jeremy Jeffers, VP of Customer Success at Untappd.

Customer relationships 72

Customer relationships Leadership Customer Success Communication 72

Totango

NOVEMBER 5, 2021

What do you do when you realize that 95 percent of your customer base is tech-touch and you don’t have the manpower to properly engage with and measure this group? During the live presentation of the webinar, Harmon and Chu answered several questions from attendees about how they managed this feat. How to Drive Customer Engagement.

Customer Engagement 111

Customer Engagement Customer Journeys Engagement Strategy 111

CSM Magazine

FEBRUARY 8, 2022

Event-led Engagement Platform, Airmeet , raises $35M USD Series B from Prosus Ventures, Sistema, Sequoia Capital India, RingCentral Ventures, and others. Event-led engagement platform Airmeet , today announced that it has raised $35M USD in Series B funding. To learn more about Airmeet, please visit: [link].

Engagement 52

Engagement Conference Multi-Channel Touchpoint 52

CSM Magazine

MARCH 18, 2021

Reuters Events have announced their next free CX & Engagement webinar: ‘The Importance of Mobile Messaging to Drive Action in the Digital Age’ featuring insights from TGI Fridays & Upland. Therefore, it is business-critical to ensure that mobile messaging is at the forefront of your service & engagement strategy.

CRM 52

CRM Customer Retention Engagement Strategy 52

CSM Magazine

MARCH 31, 2020

We at Incite Group by Reuters Events have brought together visionaries from BT, Butternut Box and Customer Service Culture for a free webinar (10am GMT April 8th). Move to a customer-first way of thinking throughout your interactions. Sign up now to listen in live or receive the recordings here.

Customer Focused 52

Customer Focused Exceptional Customer Service How To Culture 52

COPC

APRIL 1, 2024

This pursuit includes engaging employees, reducing operational costs, and boosting product and service performance. Customer-facing technologies encompass a range of AI-powered tools for direct customer interaction. This approach moves away from traditional methods, making training more engaging and interactive.

Customer Experience 89

Customer Experience Contact Center Gamification Chatbots 89

Inbenta

DECEMBER 21, 2023

RESOURCES Webinars Chatbot AI for Enterprise: Secrets to Enhancing Customer Experience While Maintaining Compliance AI is reshaping how businesses engage and communicate with their customers. Webinar recording available in English only.

Chatbots 52

Chatbots Contact Center Trends Communication 52

Uniphore

JANUARY 14, 2022

Specific areas of research interest for Alan are the impact that technology changes have on how business and customers engage and interact, the digital transformation of the customer experience, and the impact of algorithms and analytics. RSVP for the webinar today! Strategic roadmap to deliver new-age customer experiences.

Roadmap 130

Roadmap Customer Experience Contact Center Omni-Channel 130

NICE inContact

SEPTEMBER 30, 2019

Of all the communications channels, the web chat channel is quickly emerging as the leader in customer satisfaction and as a channel that improves agent efficiency, productivity and engagement. Just consider: Chat interactions have tripled in just the last couple of years. Phone interaction volume still leads but is falling.

Abandon Rate 136

Abandon Rate Net Promoter Score Contact Center Effort Score 136

Totango

SEPTEMBER 22, 2020

There are 5 recommended best practices in using customer information to improve engagement with the product and increase the likelihood of customer renewal : Establish Goals and Milestones. The first step in building strong customer engagement is understanding the current customer experience. Data-Driven, Goal-Based Engagements.

Customer Engagement 96

Customer Engagement Engagement Strategy Effort Score 96

Lithium

APRIL 2, 2024

RECAP] Khoros Fresh Features Product Release & Roadmap Webinar : The following on-demand Q&A and accompanying resources are intended to summarize recent releases, enhancements, and current plans for Khoros products, functionality, and other services to help you unlock the full power Khoros has to offer.

Roadmap 52

Roadmap Metrics CRM Resources 52