SurveySparrow

DECEMBER 9, 2020

Employee experience is probably one of the most ignored strategies to achieve business success. We already know about workforce culture and employee engagement, but somehow we forget to handle employee experience management. High employee experience means high customer satisfaction.

Employee Experience 52

Employee Experience Employee Engagement Net Promoter Score Culture 52

SurveySparrow

JANUARY 5, 2021

And the main reason behind this is, only a few companies see employee experience as an urgent investment. They’re not aware of the benefits of employee experience, or they don’t know how to measure the returns on employee experience. What is Return on Employee experience?

Employee Experience 52

Employee Experience Measurement Net Promoter Score Effort Score 52

Russel Lolacher

JULY 4, 2022

In this episode of Relationships at Work, Russel chats with co-founder of the CX Accelerator and speaker Nate Brown on how to build build community to benefit your employee experience in your industry. Connect with Nate on his platforms: Linkedin. the differences between introverts and extroverts in building connections.

Employee Experience 52

Employee Experience Connections Leadership Groups 52

Experience Investigators by 360Connext

MARCH 8, 2021

This is where understanding the right learning path for overall customer experience excellence can be very powerful. Let’s dig into some of the ways you can create the right environment for the right education to create a customer-centric culture. That’s a great way to introduce the idea and importance of customer experience.

Customer Journeys 271

Customer Journeys Customer Experience Culture Customer Centricity 271

Qualtrics

APRIL 16, 2020

In response, organizations are making rapid, widespread changes that are dramatically changing the employee experience (EX). We’re all still learning how these temporary changes affect employees, but another question is quickly emerging – how will these current disruptions affect employee experiences in the future?

Employee Experience 45

Employee Experience Culture Policies Trends 45

Russel Lolacher

JUNE 27, 2022

In this episode of Relationships at Work, Russel chats with multi-time best selling author, researcher and international Hall of Fame speaker Eric Chester on the ingredients to an on fire workplace culture that solves the employee retention problem. Connect with Eric on his platforms: Eric’s Website. Youtube Channel.

Culture 52

Culture Employee Experience Multi-Channel Course 52

Experience Investigators by 360Connext

FEBRUARY 23, 2021

Of course each business is different, but consider a customer experience content calendar as a way to keep your employees focused on the why, the how and the “what do I do about it?” ” of Customer Experience. 12 Tips to Help You Communicate About Customer Experience. Ask your employees for examples.

Communication 178

Communication Tips Customer Journeys Customer Experience 178

Qualtrics

MARCH 2, 2021

Discover practical ways to foster a culture of belonging that make your people feel included, safe, and engaged. How do you create a culture where all employees are not only invited to share their experiences, but feel safe to do so, knowing their feedback will be taken seriously and actioned on? What is belonging?

Culture 47

Culture Employee Engagement Roadmap Engagement 47

Qualtrics

JANUARY 23, 2020

In this installment of our Employee Experience Visionaries series, hear from Lynne Oldham , Chief People Officer at Zoom Video Communications , about: Why Zoom encourages employees to ask anonymous questions about anything at their all-hands meetings. WANT TO LEARN MORE ABOUT CREATING GREAT EMPLOYEE EXPERIENCES?

Employee Experience 37

Employee Experience Survey Culture Trends 37

Michel Falcon Experience

APRIL 16, 2019

In this interview I sit down with Trufan’s founder, Swish Goswami, to talk about how he motivates his team, what type of culture he’s looking to build at his business and why he’s going hard on LinkedIn with content. He’s a young entrepreneur who understands the value of building a strong company culture.

Culture 60

Culture Company Leadership Video 60

Qualtrics

FEBRUARY 4, 2021

It connects us with colleagues and customers, increases productivity and helps employees deliver their best work. IT leaders now have a critical opportunity to take center stage in designing and improving employee experiences. Yet well before 2020, technology was already enabling a hybrid ‘Work From Anywhere’ culture.

Employee Experience 26

Employee Experience Abandon Rate Return on Investment Technology 26

Customer Bliss

DECEMBER 4, 2018

In my new Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. The following is a lightly edited transcript of the video below. I recorded this video just after I finished giving a keynote presentation for an internal service department of an organization.

Chief Customer Officer 185

Chief Customer Officer Video Leadership Course 185

TechSee

AUGUST 14, 2023

She works with business leaders to work out how to weave the customer into their already established cultures. He is also the founder of CX Accelerator, a non-profit community to equip, encourage, and connect Customer Experience professionals at every stage in their journey. of podcasts worldwide.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Russel Lolacher

OCTOBER 31, 2022

In this episode of Relationships at Work, Russel chats with workplace culture consultant Erin Skillen on the importance of bringing and keeping humour and joy in the workplace. Connect with, and learn more about, Erin on her platforms: . The connection humour and joy have to mental health. Content4Good consultancy. Erin Skillen.

Culture 98

Culture Leadership Connections Consulting 98

Alida

APRIL 27, 2018

Here are 10 practical takeaways from leading chief customer officers (CCOs) and customer experience (CX) leaders in Australia: 1. “CX can’t happen unless the employee experience is there,” said Cassandra Goodman , general manager, experience transformation , Australian Unity. Practice mindful leadership.

Chief Customer Officer 133

Chief Customer Officer Customer Experience Leadership Innovation 133

Experience Investigators by 360Connext

APRIL 21, 2020

It’s about employee experience, ensuring your employees feel connected to the mission and empowered to deliver the best possible experience. It’s about your entire organizational culture, representing consistent values both inside and out. Try explaining the connection to the customer experience.

Course 143

Course Training Feedback Connections 143

Russel Lolacher

AUGUST 1, 2022

Connect with Stephanie on her platforms: Linkedin. So many questions, especially its impact on the employee experience. So I want to get into that, but but I can’t, because I have to ask you another question first, which is, what’s your best or worst employee experience? Accessible Employers.

Government 98

Government Culture Employee Experience Video 98

Qualtrics

OCTOBER 11, 2019

One of the key building blocks to creating a truly exceptional employee experience is cultivating an environment where employees feel free to both share and receive open and honest feedback. Underlying employees’ willingness to converse openly is a solid foundation of trust in the organization and the entire work environment.

Culture 26

Culture Communication Multi-Channel Feedback 26

Russel Lolacher

MAY 1, 2023

In this episode of Relationships at Work, Russel chats with culture consultant and wellness counsellor Rita Chand on what bullying in the workplace feels like, looks like and what we can do about it. Connect with, and learn more about, Rita on Linkedin. What’s your best or worst employee experience?

Culture 98

Culture Course Communication Employee Experience 98

CSM Magazine

JUNE 1, 2021

New study points to critical importance of employee experience management to offset pressures facing call centres and agents due to COVID-19 pandemic. 47% of agents say that customer sentiment is the biggest impact or detractor on workplace culture. Remote or hybrid models seem to be here to stay for contact centres.

Return on Investment 52

Return on Investment Social Media Culture Contact Center 52

ShepHyken

APRIL 6, 2020

This article explores different ways to deliver value-added content that enhances the customer experience. My personal favorite on the list is the use of video. Video can tell, sell and connect with your customers. The Impact Of Employee Experience On Customer Experience by Sagi Eliyahu.

Customer Service 76

Customer Service Loyalty Airlines Loyalty Programs 76

Playvox

JANUARY 30, 2024

Gamification is a strategy that drives motivation and engagement and creates a culture where employees continuously work to achieve the organization’s business objectives and, in turn, get rewarded and recognized. Leverage gamification as a powerful tool to encourage a sense of community and collaboration in your company culture.

Gamification 79

Gamification Contact Center Training Feedback 79

SurveySparrow

FEBRUARY 13, 2023

Employee spotlights can help you do just that. Whether it’s through stories, videos or podcasts – there are so many opportunities for showing off your team’s accomplishments! To help get those creative juices flowing, we have curated some of our best employee spotlight examples to inspire you.

Examples 52

Examples Culture Social Media Video 52

Playvox

JANUARY 13, 2022

But I bet if you ask most people how they use their devices, they’d say to text, chat, scroll through social media, stream videos or music, and to shop online. Cloud contact center teams can quickly connect with clients on platforms such as WhatsApp and Facebook Messenger. With the global population hovering around 7.9 Messaging Apps.

Contact Center 52

Contact Center Gamification Training Social Media 52

Alida

JULY 28, 2017

Online, customers can watch how-to videos and get beauty advice via its branded Beauty Talk community, but for those who go to a physical store, Sephora offers beauty classes that cover skincare and makeup topics, and get makeovers from expert artists. Investing in employee experience. Cosmetics retailer Sephora is doing both.

Trends 140

Trends Net Promoter Score Retail Employee Engagement 140

Experience Investigators by 360Connext

JUNE 30, 2020

Business owners like me have been adapting on a daily basis to client requests that require new-found video production skills, consulting virtually with teams dispersed around the globe, and transforming webinars into virtual training events…all while competing for wifi with three other family members! Accessibility is the experience.

Customer Journeys 143

Customer Journeys Brands Connections Touchpoint 143

Experience Investigators by 360Connext

JUNE 30, 2020

Business owners like me have been adapting on a daily basis to client requests that require new-found video production skills, consulting virtually with teams dispersed around the globe, and transforming webinars into virtual training events…all while competing for wifi with three other family members! Accessibility is the experience.

Customer Journeys 143

Customer Journeys Brands Connections Touchpoint 143

Oracle

JUNE 23, 2020

For a new LinkedIn connection, send a message saying something to the extent of, ‘Thanks for connecting, have a great day.’ “I recently turned to some different ways to network, share expertise, and really connect with people. Encourage viewers to make a connection.

Tips 94

Tips Social Media How To Connections 94

Comm100

MARCH 16, 2022

The United Kingdom’s Government Digital Services, the Canadian Digital Services, and Singapore’s Government Technology Agency are all examples of governments dedicating resources towards digital technologies that experience citizen experience, as well government employee experience. Simplicity. GOVERNMENT NEED 2: .

Government 206

Government Customer Service Chatbots Effort Score 206

ShepHyken

MAY 1, 2020

He writes about building a company culture that both empowers and enhances the employee experience, especially during a worldwide crisis. Your company’s employee experience is on center stage. Track how often every employee is being virtually connected with by a leader from the company. Be Persistent.

Government 120

Government Conference Communication Employee Experience 120

Michel Falcon Experience

OCTOBER 10, 2014

The Vancouver-based franchisor is a case study for the Net Promoter Score , company culture and their employee development. I learned that if you want to improve your customer experience you shouldn’t start with the customer. You must first enhance your employee experience. It’s really about human connection.

Customer Experience 143

Customer Experience Net Promoter Score Customer Centricity Effort Score 143

Ian Williams

JANUARY 11, 2020

The first topic in CX Club is CX Principles and in this video we look at the final four of eleven principles: H. The customer has an experience and the company may only be responsible for part of it – When someone books a holiday, they have an overall goal in mind – Getting away and relaxing/ having fun, etc.

Airlines 52

Airlines Transportation Entertainment Insurance 52

SurveySensum

FEBRUARY 28, 2024

They allow employees to share their thoughts openly and honestly without fear of repercussions, leading to more accurate insights and actionable feedback for improving the employee experience. All of this is achieved while maintaining anonymity and impartiality through this anonymous employee feedback tool!

Tools 52

Tools Feedback Analysis Survey 52

Experience Investigators by 360Connext

JANUARY 5, 2022

It’s my sincere goal that these concepts – along with the videos and additional resources provided in this article – can serve as a springboard to your CX success. You also helped evangelize customer experience throughout the organization – way beyond those who considered themselves in customer-serving roles.

Resources 369

Resources Customer Journeys Video Strategy 369

NobelBiz

FEBRUARY 27, 2024

Read Case Study Watch video What to Optimize to Boost Call Center Performance Agent Performance Optimizing agent performance is crucial for improving call center operations and, by extension, the customer experience. Connect Goal Setting and Improvement Align individual and team goals with the broader objectives of your business.

Call Center 105

Call Center Tools Contact Center Net Promoter Score 105

Oracle

MAY 1, 2020

Many companies are now navigating how to not only keep operations running smoothly, but also how to maintain employee engagement and a positive workplace culture. Happy employees are also the key factor in acquiring and keeping happy customers. Choose the right communications tool for your meetings. Virtual philanthropy drive.

Employee Engagement 100

Employee Engagement Tips Engagement Exercises 100

Think Customers

MARCH 21, 2023

The power of connectivity was on brilliant display this month in Salt Lake City, where approximately 10,000 customer experience professionals gathered to soak up inspiration and new ideas to deploy upon returning home. Improving the employee experience in this way ultimately enhances the customer experience as well.

Report 52

Report Airlines Healthcare Transportation 52