Martin Hill-Wilson

JANUARY 29, 2016

Right now I can see three genuinely transformational technologies on offer for forward thinking contact centres. Dan Miller and his team from Opus Research are bringing over their hugely successful conference on the topic which is already in its third year stateside. Some remains on the roadmap. It’s on the 26/27th.

Omni-Channel 40

Omni-Channel Roadmap Self Service Customer Journeys 40

CX Accelerator

JULY 1, 2020

Rather than in a coffee shop or conference room, meetings are online and video solutions are now being used. Now more than ever, technology is vitally important. Define your digital roadmap, including expectations, roles and responsibilities, and timing. Now: Schedule online meetings. Now: My wife cuts my hair!

Contact Center 182

Contact Center Call Center Call Center Solutions Roadmap 182

Oracle

FEBRUARY 21, 2020

Over 40 of these sessions will focus on the most relevant, cutting-edge customer service trends and technology. Visit the registration page and use discount code “SmarterCX” to get a rate of $995 on a full conference pass.**. Oracle Digital Customer Service Overview and Roadmap. Attend this session to learn more.

Customer Service 62

Customer Service Roadmap Hospitality Conference 62

Clarivate

JUNE 26, 2023

The ISPOR Task Force also recently published a guidance document, titled ‘Roadmap for increasing the usefulness and impact of patient-preference studies in decision making in health.’ Health technology assessment (HTA) bodies also have some appetite for this information.

Data 52

Data Healthcare Roadmap Study 52

Kustomer

JULY 24, 2020

With the coronavirus not ceasing anytime soon, what options do conference attendees have? Now more than ever, companies are searching for technology to deliver on customers’ growing demands. Discover the latest CX technology. Kustomer Conference. … In front of your computer. Go virtual! More info here. CCW at Home.

Conference 52

Conference Customer Journeys Roadmap Innovation 52

West Monroe

JULY 24, 2023

Companies that don’t allow workers to leverage technology are going to fall behind because AI is only growing. However, that would be the case if AI greatly advances technologically. Peterson Chief Economist, The Conference Board How have innovators like Amazon changed customer expectations in all industries?

B2C 98

B2C Innovation Healthcare Industry 98

Education Services Group

MAY 23, 2022

In today’s world, in-person conferences resonate differently than they did pre-pandemic, and TSIA World Interact in Orlando, Florida was no exception. You know it’s a good conference if this was your only piece of feedback.). I’m not here to tell you that you’re right or wrong…but here’s what J.B.

Interaction 52

Interaction Multi-Channel Conference Customer Success 52

West Monroe

DECEMBER 12, 2021

One common theme we heard was that technology providers are progressing to the next level of maturity in their service models. This year’s conference had three days’ worth of working sessions and passionate conversations relating to this fundamental focus for West Monroe and our clients: scaled growth and smart digital engagement.

Conference 40

Conference Technology Fashion Software 40

Centercode

DECEMBER 22, 2020

This combination ebook-and-worksheet is a roadmap for keeping testers engaged, because targeted feedback is critical to product success. Delta ’20: The Virtual Customer Validation Conference. How Arris Saved $1M by Fixing Bugs Before Release (Case Study). How Defined Processes Are Shaping Success in 2020 (Blog). Engaging Testers.

eBook 75

eBook Case Study ROI Roadmap 75

Lumoa

AUGUST 23, 2021

Changes in behaviors As customer expectations continue to rise, CX leaders have needed to make integrated technologies a priority because seemingly the switch is here to stay for the long-term.

Customer Experience 236

Customer Experience Social Media Video Analytics 236

Lithium

MAY 4, 2021

Does your brand use Khoros technology to deliver world-class digital customer experiences? Throughout our virtual Khoros Engage conference in September, we will share all award submissions with our 1500+ attendees. We will invite winners to submit a short video describing their success that will be highlighted at the conference!

Conference 52

Conference Analytics Social Media Roadmap 52

Thematic

MAY 22, 2019

Earlier this month I attended the CXPA conference in Salt Lake City. The conference brings together CX experts from a variety of industries to talk about pressing issues affecting teams and practitioners. I hope the learnings I took away from the conference will help you when it comes to building your own CX team.

Exercises 97

Exercises ROI Conference Video 97

Lithium

DECEMBER 6, 2022

Event recap: Forrester CX NA Conference 2022 Recapping the emerging trends in one event shows the level of care and understanding Khoros strives to deliver to our customers and, by extension, your current and future customers. Some blog areas are limited to Khoros customers only. Available On-demand.

Social Media 52

Social Media Roadmap Trends Hospitality 52

Experience Investigators by 360Connext

APRIL 6, 2015

I was in San Diego for the Next Generation Customer Experience conference and when we were offered the opportunity as part of the conference schedule, I jumped at it. Tabitha Dunn Tabitha Dunn currently serves as the Vice President of Customer Experience at Concur Technologies, an SAP company.

Customer Experience 110

Customer Experience Conference Customer Experience Professionals Roadmap 110

Innovative CX

JUNE 22, 2021

Instead, organizations reduced customer service staffing, tabled technology investments, and battened down the hatches in the hopes of surviving the downturn. In a few sentences, I’ve given you the CX strategy for your organization and a roadmap to achieve it. No conferences. So, there it is. No consultants. No books to buy.

Customer Experience 69

Customer Experience Chatbots Conference Customer Journeys 69

CSM Magazine

JULY 11, 2023

Develop a holistic understanding of your product’s ecosystem, including the competitive landscape, industry trends, and emerging technologies. Regularly review and adjust your product roadmap based on market insights and customer feedback. Utilize tools and technologies to collect, analyze, and interpret data effectively.

Management 40

Management Roadmap Trends Communication 40

Circular Edge

APRIL 22, 2020

Capabilities Whitepaper , which is designed to provide JDE users & managers with a holistic overview of all available tools, features & technologies within the 9.2 I looked forward to attending the JDE Product Update & Roadmap session with Bob Monahan and Gary Grieshaber. JD Edwards Re-Imagined.

Resources 52

Resources Innovation Roadmap Self Service 52

Circular Edge

SEPTEMBER 15, 2020

Explore the Tools, Technologies & Approaches Others are Using to Overcome Challenges. Access Continuous Education On-Demand including Conference Recordings, Webinars, Product Demos, Discussion Boards, Blogs, etc. And So Much More to Help You Accelerate Your JDE, CX & Cloud Roadmap. What Does Quest Mean To You?

Roadmap 52

Roadmap Conference Innovation Meeting 52

Oracle

JANUARY 24, 2019

Over 20 of these sessions will focus specifically on service trends and technologies. Visit t he registration page and use discount code “SmarterCX” to get a rate of $1,295 on a full conference pass now through March 18, 2019.**. Oracle Field Service Vision and Roadmap. Note that event details are subject to change.

Customer Experience 40

Customer Experience Self Service Roadmap Conference 40

Oracle

FEBRUARY 26, 2020

Visit the registration page and use discount code “SmarterCX” to get a rate of $995 on a full conference pass.**. Attend this session to get answers and solutions, insight to the roadmap, advice on your process and team structure, and share feedback. Ready to register for Oracle Modern CX 2020? CX Commerce Experts Meetup.

Conference 40

Conference Roadmap Tips Feedback 40

Oracle

FEBRUARY 7, 2019

Over 20 of these sessions will focus specifically on commerce trends and technologies. Visit the registration page and use discount code “SmarterCX” to get a rate of $1,295 on a full conference pass now through March 18, 2019.**. Oracle Commerce and Oracle Commerce Cloud Roadmap.

Customer Experience 44

Customer Experience Conference Ecommerce Roadmap 44

Gainsight

MAY 13, 2020

Most strive for it, build roadmaps around it, and even sell it to prospective buyers. . Interestingly, when you are a leader in a particular space, like Gainsight is in Customer Success technology, the right path consists of multiple important pillars, all connected and working together. For us, the pillars are always very clear.

Roadmap 59

Roadmap Innovation Customer Journeys Analysis 59

Circular Edge

APRIL 24, 2019

In part one of my recap , I shared several JDE customer success stories, journey maps and announcements from the JD Edwards keynote and roadmap sessions at Collaborate 19 (I also included links to the recordings and presentations). Smart Help for International Business : Realize Your Global JDE Roadmap.

Innovation 40

Innovation Roadmap Case Study Conference 40

Circular Edge

APRIL 24, 2019

In part one of my recap , I shared several JDE customer success stories, journey maps and announcements from the JD Edwards keynote and roadmap sessions at Collaborate 19 (I also included links to the recordings and presentations). Smart Help for International Business : Realize Your Global JDE Roadmap.

Innovation 40

Innovation Roadmap Case Study Conference 40

PK

MARCH 15, 2018

The Adobe Summit provides a fantastic opportunity to learn how brands are leveraging different pieces of the Experience Cloud to help enable their businesses, and gives us valuable insight into the future Experience Cloud product roadmap. Lenati will be sharing updates live from the event and will provide a post-event point of view.

Connections 40

Connections B2B Roadmap Conference 40

Circular Edge

APRIL 17, 2019

From COLLABORATE’s move to San Antonio to CE’s expanded Platinum Elite partnership with Quest to the customer successes and digital transformation stories highlighted in the JD Edwards keynote, roadmap and other educational sessions, the week was full of themes of journeys and continuous innovation with E1 9.2. Resources: JDE E1 9.2

Resources 40

Resources Customer Journeys Roadmap Innovation 40

Circular Edge

APRIL 17, 2019

From COLLABORATE’s move to San Antonio to CE’s expanded Platinum Elite partnership with Quest to the customer successes and digital transformation stories highlighted in the JD Edwards keynote, roadmap and other educational sessions, the week was full of themes of journeys and continuous innovation with E1 9.2. Resources: JDE E1 9.2

Resources 40

Resources Customer Journeys Roadmap Innovation 40

Circular Edge

AUGUST 30, 2018

This year’s JD Edwards INFOCUS conference buzzed with excitement, energy and collaboration – and set a record for highest number of customer attendees. Quest’s conference lanyards featured our special edition anniversary logo]. Quest’s conference lanyards featured our special edition anniversary logo].

Resources 40

Resources Conference Chatbots Innovation 40

Circular Edge

AUGUST 30, 2018

This year’s JD Edwards INFOCUS conference buzzed with excitement, energy and collaboration – and set a record for highest number of customer attendees. Quest’s conference lanyards featured our special edition anniversary logo]. Quest’s conference lanyards featured our special edition anniversary logo].

Resources 40

Resources Conference Chatbots Innovation 40

ChurnZero

MAY 12, 2020

The podcast is aimed at SaaS and technology leaders who are facing the day to day challenges of scaling. The SaaS Revolution Show is brought to you by SaaStock Europe’s only B2B SaaS conference, which take place in Dublin, Ireland. Host: Andrew Michael , Business Intelligence Manager, Hotjar. Customer Success Around the Web.

Customer Success 64

Customer Success Chief Customer Officer B2B Roadmap 64

Circular Edge

JUNE 17, 2020

Another customer case study featured Casper Sleep, a designer and distributor of mattresses, sleep accessories and sleep technology, who shared how they are continuously innovating with the JDE Orchestrator to better manage & process orders between JDE Inventory Management and 3PL Warehouses. I am happy to help!

Resources 52

Resources Case Study Study Conference 52

Gainsight

MAY 7, 2019

Moatti is also a technology visionary, entrepreneur and investor. In addition to her investments in the Product community, Moatti frequently gives keynotes on business and technology, lectures at Stanford Graduate School of Business, and has been featured in The Wall Street Journal, Harvard Business Review, CNBC, and NPR.

Industry 49

Industry Conference Consulting Software 49

Alliance by IFS

APRIL 22, 2019

The conference takes place April 23–26, in Palm Desert, CA. Astea has planned an extensive product release roadmap for 2019. In addition, its streamlined integration capabilities lay the foundation for increased usability, connectivity, and performance.

Software 77

Software Management Roadmap Conference 77

Circular Edge

MAY 26, 2023

After hearing the many customer stories, tools, and approaches involving automation, I was excited to learn more about the tools & technologies that make it all possible during JDE Bolt-Ons for Release 22/23.

Case Study 52

Case Study Innovation Study Entertainment 52

Oracle

NOVEMBER 7, 2018

This past week, we attended Cable Tec Expo 2018 in Atlanta – a conference that showcases breakthrough technology and trends in the cable and telecommunications industries.

Telecommunications 40

Telecommunications Wireless Transportation Roadmap 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. This certification is built around the latest Lithium Response technology; it’s filled with practical examples showing best of class integrations with the entire Lithium platform. ROI Connection.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. This certification is built around the latest Lithium Response technology; it’s filled with practical examples showing best of class integrations with the entire Lithium platform. ROI Connection.

Social Media 40

Social Media Case Study ROI Course 40