Oracle

FEBRUARY 21, 2020

Over 40 of these sessions will focus on the most relevant, cutting-edge customer service trends and technology. Visit the registration page and use discount code “SmarterCX” to get a rate of $995 on a full conference pass.**. Oracle Digital Customer Service Overview and Roadmap. Attend this session to learn more.

Customer Service 62

Customer Service Roadmap Hospitality Conference 62

Martin Hill-Wilson

JANUARY 29, 2016

Right now I can see three genuinely transformational technologies on offer for forward thinking contact centres. The first is Interaction Analytics which provides credible evidence of what goes on day in day out. I’ve been a long term evangelist for the interaction analytics cause. Some remains on the roadmap.

Omni-Channel 40

Omni-Channel Roadmap Self Service Customer Journeys 40

Kustomer

JULY 24, 2020

With the coronavirus not ceasing anytime soon, what options do conference attendees have? Now more than ever, companies are searching for technology to deliver on customers’ growing demands. Discover the latest CX technology. Kustomer Conference. … In front of your computer. Go virtual! More info here. CCW at Home.

Conference 52

Conference Customer Journeys Roadmap Innovation 52

CSM Magazine

JULY 11, 2023

Develop a holistic understanding of your product’s ecosystem, including the competitive landscape, industry trends, and emerging technologies. Regularly review and adjust your product roadmap based on market insights and customer feedback. Be Data-Driven and Analytics-Focused Data is a powerful asset for product managers.

Management 40

Management Roadmap Trends Communication 40

Lithium

DECEMBER 6, 2022

Event recap: Forrester CX NA Conference 2022 Recapping the emerging trends in one event shows the level of care and understanding Khoros strives to deliver to our customers and, by extension, your current and future customers. Ad Saves and Ad Video Plays have been added to Analytics Ad Metrics. Publishing. Available On-demand.

Social Media 52

Social Media Roadmap Trends Hospitality 52

Gainsight

MAY 13, 2020

Most strive for it, build roadmaps around it, and even sell it to prospective buyers. . Interestingly, when you are a leader in a particular space, like Gainsight is in Customer Success technology, the right path consists of multiple important pillars, all connected and working together. For us, the pillars are always very clear.

Roadmap 59

Roadmap Innovation Customer Journeys Analysis 59

NetBase

OCTOBER 29, 2018

The energy of the city and the crowd of brands, agencies, and social analytics enthusiasts was palpable as we settled in to The New Yorker, A Wyndham Hotel for the second half of our October tour. Just as we do every October, after wrapping up a successful event on the West Coast we headed east for NetBase LIVE NY.

Brands 60

Brands Social Media Analytics Conference 60

Circular Edge

AUGUST 30, 2018

This year’s JD Edwards INFOCUS conference buzzed with excitement, energy and collaboration – and set a record for highest number of customer attendees. Quest’s conference lanyards featured our special edition anniversary logo]. Quest’s conference lanyards featured our special edition anniversary logo].

Resources 40

Resources Conference Chatbots Innovation 40

Circular Edge

AUGUST 30, 2018

This year’s JD Edwards INFOCUS conference buzzed with excitement, energy and collaboration – and set a record for highest number of customer attendees. Quest’s conference lanyards featured our special edition anniversary logo]. Quest’s conference lanyards featured our special edition anniversary logo].

Resources 40

Resources Conference Chatbots Innovation 40

Oracle

NOVEMBER 7, 2018

This past week, we attended Cable Tec Expo 2018 in Atlanta – a conference that showcases breakthrough technology and trends in the cable and telecommunications industries. Companies like Oracle are assisting in enhancing the student experience by providing real-time actionable analytics at an individual level in the field.

Telecommunications 40

Telecommunications Wireless Transportation Roadmap 40

Gainsight

APRIL 17, 2019

We couldn’t do any of the basic user analytics that I know my friends at B2C companies did in their sleep. I meet with one to two feature teams a week to review their recent progress and the roadmap. Being a good CEO is less about telling people what to do and more about giving them what they need. But what does a CEO need?

B2C 79

B2C Software Roadmap Meeting 79

Chattermill

DECEMBER 2, 2018

At the Conference. Mike set the scene for the evening by discussing the evolution of CX, analytics and the research industry. He discussed how leading Customer Experience technology companies are empowering businesses to drive customer centricity across teams throughout organisations. Were you unable to make the event?

Customer Centricity 40

Customer Centricity Roadmap Analysis Feedback 40

CSM Practice

OCTOBER 10, 2018

For those of you who never attended, CS100 Summit is one of the most coveted customer success executive exclusive events (mainly because the Client Success team makes everyone feel more like they are at an awesome retreat than at a boring conference). Long story short… little did I know how intriguing this experience was going to be.

Customer Success 49

Customer Success Chief Customer Officer ROI Customers 49

CSM Practice

OCTOBER 10, 2018

For those of you who never attended, CS100 Summit is one of the most coveted customer success executive exclusive events (mainly because the ClientSuccess team makes everyone feel more like they are at an awesome retreat than at a boring conference). Long story short… little did I know how intriguing this experience was going to be.

Customer Success 49

Customer Success Chief Customer Officer ROI Customers 49

CSM Practice

OCTOBER 10, 2018

For those of you who never attended, CS100 Summit is one of the most coveted customer success executive exclusive events (mainly because the ClientSuccess team makes everyone feel more like they are at an awesome retreat than at a boring conference). Long story short…Little did I know how intriguing this experience is going to be.

Customer Success 49

Customer Success Chief Customer Officer ROI Roadmap 49

Alida

SEPTEMBER 22, 2016

The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands. Brooks Deaton, director of consumer research at NASCAR, offered this sage advice: create a roadmap to involve other departments in your research activities early. Embrace the authenticity challenge. .

Innovation 100

Innovation Marketing Social Media Healthcare 100

NetBase

OCTOBER 7, 2019

On October 22 and 23 , we’ll be in Los Angeles sharing insight to help brands transform and confidently enter the new era of social analytics. The networking potential on its own is amazing, and the social analytics learning is top-notch. And the NetBase LIVE lineup is one you really can’t miss. LIVE Lineup Insight . in two weeks?

Analytics 8

Analytics ROI Brands Social Media 8

Gainsight

NOVEMBER 15, 2023

According to a recent survey by TSIA , 93% of education teams are investing or planning to invest in LMS tools and technology and 72% are investing or planning to invest in data analytics tools and technology. We have two exciting features on the roadmap, and three powerful Gen AI features that are available today.

Self Service 52

Self Service Customer Success Roadmap B2C 52

SurveySensum

JULY 14, 2020

Mike is the Founder and Managing Partner at Storyminers and helps mid-market companies to achieve higher operating results and profitable exits using Storyminers’ unique combination of Story, Strategy, Experience Design, and Technology. LinkedIn : [link]. Website : [link]. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

West Monroe

DECEMBER 12, 2021

One common theme we heard was that technology providers are progressing to the next level of maturity in their service models. This year’s conference had three days’ worth of working sessions and passionate conversations relating to this fundamental focus for West Monroe and our clients: scaled growth and smart digital engagement.

Conference 40

Conference Technology Fashion Software 40

Gainsight

FEBRUARY 2, 2024

Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. Teaching a new customer how to use your product is an excellent way to shape your product development roadmap. The customer success landscape has changed. However, one-on-one consulting has some downsides.

Training 52

Training Course Consulting Software 52

BirdEye

OCTOBER 17, 2023

Unified posting calendars, comment tracking, performance reporting, and audience growth analytics. Anil oversees the product vision, strategy, roadmap, and execution for Birdeye products. The session is also recorded and will be available at the end of the conference. That I have for you guys today. Have a great rest of the day.

Brands 58

Brands Social Media Multi-Channel Tools 58

Gainsight

MAY 18, 2023

Karl Rumelhart, President of Products, Technology, and Global Operations at Gainsight Karl Rumelhart, President of Products, Technology, and Global Operations at Gainsight, kicked off the Product Keynote to explain how Gainsight’s three product lines come together to power Digital Customer Success. We’re talking about our Product team.

Self Service 52

Self Service Chief Customer Officer Customer Journeys Customer Success 52

Circular Edge

AUGUST 29, 2019

This year’s JD Edwards INFOCUS conference set a record for the highest number of customer attendees, while featuring more inspiring case studies , innovative products & solutions and fun , interactive networking than ever. Smart Help for Int’l Business : Realize Your Global JDE Roadmap.

Resources 40

Resources Conference Case Study Innovation 40

BirdEye

MARCH 17, 2023

Developing reports and performance analytics for management review. Slow to adapt to emerging trends and innovative technology impacting the industry. Network online or attend industry-specific events, including workshops, seminars, and conferences, to make new connections with potential clients and other consultants.

Consulting 98

Consulting Social Media Financial Strategy 98

Martin Hill-Wilson

FEBRUARY 16, 2016

As you might recall in my preceding article on this topic, I lined up Virtual Assistants with Visual IVR and Interaction Analytics as the most catalytic technologies that contact centres ought to be adding onto their three year roadmap. Secondly this is not about a single technology. They are not yet fully conversational.

Self Service 40

Self Service Omni-Channel Strategy Roadmap 40

Gainsight

OCTOBER 6, 2022

That’s why we introduced the Durable Growth Playbook at our annual Pulse conference to arm organizations with the strategy they need to grow, despite economic uncertainty. New AI-based Sentiment Analysis to understand user feedback data and drive better product roadmapping. But we didn’t stop there. Scale with digital.

Strategy 52

Strategy Self Service Effort Score Roadmap 52

Gainsight

MAY 18, 2023

Alteryx provides the leading analytics automation platform. According to the company, “Alteryx delivers easy end-to-end automation of data engineering, analytics, reporting, machine learning, and data science processes, enabling enterprises everywhere to democratize data analytics across their organizations for a broad range of use cases.”

Customer Success 52

Customer Success Software Customer Journeys Analytics 52