Circular Edge

APRIL 17, 2019

From COLLABORATE’s move to San Antonio to CE’s expanded Platinum Elite partnership with Quest to the customer successes and digital transformation stories highlighted in the JD Edwards keynote, roadmap and other educational sessions, the week was full of themes of journeys and continuous innovation with E1 9.2.

Resources 40

Resources Customer Journeys Roadmap Innovation 40

Circular Edge

APRIL 17, 2019

From COLLABORATE’s move to San Antonio to CE’s expanded Platinum Elite partnership with Quest to the customer successes and digital transformation stories highlighted in the JD Edwards keynote, roadmap and other educational sessions, the week was full of themes of journeys and continuous innovation with E1 9.2.

Resources 40

Resources Customer Journeys Roadmap Innovation 40

Gainsight

MAY 13, 2020

Most strive for it, build roadmaps around it, and even sell it to prospective buyers. . Interestingly, when you are a leader in a particular space, like Gainsight is in Customer Success technology, the right path consists of multiple important pillars, all connected and working together. Customer Experience Center.

Roadmap 59

Roadmap Innovation Customer Journeys Analysis 59

Education Services Group

MAY 23, 2022

In today’s world, in-person conferences resonate differently than they did pre-pandemic, and TSIA World Interact in Orlando, Florida was no exception. There is no statistical difference in renewal rate when Sales Executives are responsible for renewals versus when the Customer Success team oversees renewals.”.

Interaction 52

Interaction Multi-Channel Conference Customer Success 52

Circular Edge

APRIL 24, 2019

In part one of my recap , I shared several JDE customer success stories, journey maps and announcements from the JD Edwards keynote and roadmap sessions at Collaborate 19 (I also included links to the recordings and presentations). CE Customer Stories & Educational Highlights.

Innovation 40

Innovation Roadmap Case Study Conference 40

Circular Edge

APRIL 24, 2019

In part one of my recap , I shared several JDE customer success stories, journey maps and announcements from the JD Edwards keynote and roadmap sessions at Collaborate 19 (I also included links to the recordings and presentations). CE Customer Stories & Educational Highlights.

Innovation 40

Innovation Roadmap Case Study Conference 40

SmartKarrot

FEBRUARY 8, 2022

Refine the customer journey, design listening points and define/refine the segmentation of the customer base to ensure highly efficient alignment of resources. Partner with cross-functional teams to ensure customer feedback is incorporated into the product roadmap. Understand the customer use case.

Customer Success 19

Customer Success Roadmap Conference Measurement 19

Chattermill

DECEMBER 2, 2018

At the Conference. Mike had high expectations for the CX industry and had a great sense of optimism, pointing to how topical the sector is becoming due to the rising volume of customer feedback. Thank you to our attendees and speakers who attended the second edition of the Experience Meet Up co-hosted by Usabilla and Chattermill!

Customer Centricity 40

Customer Centricity Roadmap Analysis Feedback 40

CSM Practice

OCTOBER 10, 2018

For those of you who never attended, CS100 Summit is one of the most coveted customer success executive exclusive events (mainly because the Client Success team makes everyone feel more like they are at an awesome retreat than at a boring conference). In one case I found that the customer engagement model was neglected the most.

Customer Success 49

Customer Success Chief Customer Officer ROI Customers 49

CSM Practice

OCTOBER 10, 2018

For those of you who never attended, CS100 Summit is one of the most coveted customer success executive exclusive events (mainly because the ClientSuccess team makes everyone feel more like they are at an awesome retreat than at a boring conference). In one case I found that the customer engagement model was neglected the most.

Customer Success 49

Customer Success Chief Customer Officer ROI Customers 49

CSM Practice

OCTOBER 10, 2018

For those of you who never attended, CS100 Summit is one of the most coveted customer success executive exclusive events (mainly because the ClientSuccess team makes everyone feel more like they are at an awesome retreat than at a boring conference). In one case I found that the customer engagement model was neglected the most.

Customer Success 49

Customer Success Chief Customer Officer ROI Roadmap 49

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands.

Innovation 100

Innovation Marketing Social Media Healthcare 100

ChurnZero

DECEMBER 20, 2019

Companies apply the golden rule of business to customers and employees. . Ryan Lester , Senior Director of Customer Experience Technologies, LogMeIn . 2020 is the year companies need to start applying the golden rule of business to both the customer and employee experience. Customer Success Around the Web.

Customer Success 80

Customer Success Chief Customer Officer ROI Sales 80

SmartKarrot

JULY 6, 2022

Maintaining business with clients has been made viable by video conferencing on an equal footing (led by the company and the customer). Although technology makes engagement simpler, it is somewhat less likely to nurture long-lasting relationships than face-to-face interactions. Q 5: Can we invest in automation and digital experience?

Chief Customer Officer 10

Chief Customer Officer Self Service Roadmap Customer Success 10

Gainsight

NOVEMBER 15, 2023

Customer Education Gainsight recently acquired Northpass, the leading Customer Education platform. According to a recent survey by TSIA , 93% of education teams are investing or planning to invest in LMS tools and technology and 72% are investing or planning to invest in data analytics tools and technology.

Self Service 52

Self Service Customer Success Roadmap B2C 52

SurveySensum

JULY 14, 2020

Head of Customer Experience for UL EHS, Co-Founder of CX Accelerator, and CEO of Officium Labs, Nate Brown is an ICMI Top 50 Thought Leader. He is a Customer Experience Blogger and Speaker and offers expertise in customer journey mapping, a voice of the customer programs, survey process and analysis, employee engagement, and others.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

SmartKarrot

JANUARY 5, 2021

Today, his love for technological innovation, science, and creativity has established him as one of the most respectable business outcomes and Customer Success experts globally. Simultaneously, he has been a consultant, coach, and trainer for technology professionals across 30 countries. Jay Nathan. Julie Hogan.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21

Kayako

FEBRUARY 13, 2019

Turn on video when running a customer call! Understand the Customer Journey. and truly gave yourself the space and time to map out the customer journey? The trick is to not map out the customer journey the way you WANT it to look but to understand the reality of the situation.

Customer Success 123

Customer Success Strategy Chief Customer Officer NPS 123

Thematic

MAY 22, 2019

Earlier this month I attended the CXPA conference in Salt Lake City. CXPA or the Customer Experience Professionals Association is an organisation dedicated to cultivating the CX profession. The conference brings together CX experts from a variety of industries to talk about pressing issues affecting teams and practitioners.

Exercises 97

Exercises ROI Conference Video 97

Gainsight

MAY 18, 2023

Karl Rumelhart, President of Products, Technology, and Global Operations at Gainsight Karl Rumelhart, President of Products, Technology, and Global Operations at Gainsight, kicked off the Product Keynote to explain how Gainsight’s three product lines come together to power Digital Customer Success. Digital is in addition to you.

Self Service 52

Self Service Chief Customer Officer Customer Journeys Customer Success 52

ChurnZero

OCTOBER 16, 2020

This Customer Success showdown, which took the form of an Oxford-style debate, was held at BIG RYG, ChurnZero’s annual Customer Success conference. You can watch all the recorded sessions from the conference for free and with no form-fill required – after you finish reading this article, of course).

Sales 98

Sales Customer Success Conference Customers 98

Gainsight

MAY 10, 2021

If you haven’t signed up for our free virtual conference yet, what are you waiting for? Top Picks: Simplifying Customer Success Track. Spotlight: Lorna Henri, Vice President of Customer Success at Modern Health. Topic: Launching Customer Success Fast. Familiar Favorites: Customer Success at Scale. Register here.

Chief Customer Officer 52

Chief Customer Officer Travel Handbook Roadmap 52

Martin Hill-Wilson

FEBRUARY 16, 2016

As you might recall in my preceding article on this topic, I lined up Virtual Assistants with Visual IVR and Interaction Analytics as the most catalytic technologies that contact centres ought to be adding onto their three year roadmap. The customer feedback says it’s a win win. Secondly this is not about a single technology.

Self Service 40

Self Service Omni-Channel Strategy Roadmap 40

Amity

OCTOBER 31, 2016

We can now work with that large segment of our customers who are not necessarily paying us enough to warrant 1-to-1 support by doing it with automation. Scaling is a challenge , and technology is, of course, the most effective way to deal with it. What does the culture of Customer Success look like at Uberflip? Great question.

Customer Success 0

Customer Success Customers Metrics Sales 0

delighted

APRIL 5, 2019

As many of us have experienced, a common complaint in the world of technology is that people don’t get enough personalized human interaction. With this in mind, a personal phone call to hear someone out and find a solution can help make a customer literally and figuratively feel heard. They can be re-engaged.

Feedback 44

Feedback Customer Experience How To Effort Score 44

Gainsight

MAY 18, 2023

Samsara’s Customer Success organization is also pioneering digital technologies to orchestrate the customer journey. Not only did they build a community that is helpful across the entire customer journey, but they also scaled the process of creating personal, one-on-one relationships with their customers.

Customer Success 52

Customer Success Software Customer Journeys Analytics 52