CX Accelerator

JULY 1, 2020

Rather than in a coffee shop or conference room, meetings are online and video solutions are now being used. One company asked their customer service employees to connect to VPN and haul their desktop computers home with them. Now more than ever, technology is vitally important. Now: Schedule online meetings.

Contact Center 182

Contact Center Call Center Call Center Solutions Roadmap 182

Qualtrics

FEBRUARY 6, 2019

Technology is rapidly changing the way we live and product leaders are at the forefront of this revolution. Product-focused conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. Below are 10 product experience conferences that you should check out for 2019.

Conference 33

Conference Management Innovation Roadmap 33

Kustomer

JULY 24, 2020

With the coronavirus not ceasing anytime soon, what options do conference attendees have? Now more than ever, companies are searching for technology to deliver on customers’ growing demands. Discover the latest CX technology. Kustomer Conference. … In front of your computer. Go virtual! More info here. CCW at Home.

Conference 52

Conference Customer Journeys Roadmap Innovation 52

Education Services Group

MAY 23, 2022

In today’s world, in-person conferences resonate differently than they did pre-pandemic, and TSIA World Interact in Orlando, Florida was no exception. QR codes to connect. Bring back QR codes that direct to our LinkedIn accounts to make connecting on the fly easy and effortless. This one’s for TSIA directly.

Interaction 52

Interaction Multi-Channel Conference Customer Success 52

Martin Hill-Wilson

JANUARY 29, 2016

Right now I can see three genuinely transformational technologies on offer for forward thinking contact centres. Dan Miller and his team from Opus Research are bringing over their hugely successful conference on the topic which is already in its third year stateside. Some remains on the roadmap. It’s on the 26/27th.

Omni-Channel 40

Omni-Channel Roadmap Self Service Customer Journeys 40

Lithium

MAY 4, 2021

Does your brand use Khoros technology to deliver world-class digital customer experiences? Throughout our virtual Khoros Engage conference in September, we will share all award submissions with our 1500+ attendees. We will invite winners to submit a short video describing their success that will be highlighted at the conference!

Conference 52

Conference Analytics Social Media Roadmap 52

Oracle

FEBRUARY 26, 2020

Visit the registration page and use discount code “SmarterCX” to get a rate of $995 on a full conference pass.**. Attend this session to get answers and solutions, insight to the roadmap, advice on your process and team structure, and share feedback. Ready to register for Oracle Modern CX 2020? CX Commerce Experts Meetup.

Conference 40

Conference Roadmap Tips Feedback 40

Gainsight

MAY 13, 2020

Most strive for it, build roadmaps around it, and even sell it to prospective buyers. . Interestingly, when you are a leader in a particular space, like Gainsight is in Customer Success technology, the right path consists of multiple important pillars, all connected and working together. Customer Experience Center.

Roadmap 59

Roadmap Innovation Customer Journeys Analysis 59

Oracle

FEBRUARY 7, 2019

Over 20 of these sessions will focus specifically on commerce trends and technologies. Visit the registration page and use discount code “SmarterCX” to get a rate of $1,295 on a full conference pass now through March 18, 2019.**. Oracle Commerce and Oracle Commerce Cloud Roadmap.

Customer Experience 44

Customer Experience Conference Ecommerce Roadmap 44

Circular Edge

MAY 26, 2023

Blueprint 4D 2023 Recap & Highlights This year’s Blueprint 4D was all about incredible learning experiences, valuable networking opportunities, unique customer appreciation events, and connecting with new & longtime JDE and Cloud friends.

Case Study 52

Case Study Innovation Study Entertainment 52

Circular Edge

JUNE 17, 2020

Another customer case study featured Casper Sleep, a designer and distributor of mattresses, sleep accessories and sleep technology, who shared how they are continuously innovating with the JDE Orchestrator to better manage & process orders between JDE Inventory Management and 3PL Warehouses.

Resources 52

Resources Case Study Study Conference 52

Alliance by IFS

APRIL 22, 2019

In addition, its streamlined integration capabilities lay the foundation for increased usability, connectivity, and performance. The conference takes place April 23–26, in Palm Desert, CA. Astea has planned an extensive product release roadmap for 2019.

Software 77

Software Management Roadmap Conference 77

Circular Edge

APRIL 24, 2019

In part one of my recap , I shared several JDE customer success stories, journey maps and announcements from the JD Edwards keynote and roadmap sessions at Collaborate 19 (I also included links to the recordings and presentations). Connecting with so many JDE customers at Speed Networking. Andy’s content-rich presentation 9.2

Innovation 40

Innovation Roadmap Case Study Conference 40

Circular Edge

APRIL 24, 2019

In part one of my recap , I shared several JDE customer success stories, journey maps and announcements from the JD Edwards keynote and roadmap sessions at Collaborate 19 (I also included links to the recordings and presentations). Connecting with so many JDE customers at Speed Networking. Andy’s content-rich presentation 9.2

Innovation 40

Innovation Roadmap Case Study Conference 40

Gainsight

MAY 7, 2019

Moatti is also a technology visionary, entrepreneur and investor. In addition to her investments in the Product community, Moatti frequently gives keynotes on business and technology, lectures at Stanford Graduate School of Business, and has been featured in The Wall Street Journal, Harvard Business Review, CNBC, and NPR.

Industry 49

Industry Conference Consulting Software 49

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. This certification is built around the latest Lithium Response technology; it’s filled with practical examples showing best of class integrations with the entire Lithium platform. ROI Connection.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. This certification is built around the latest Lithium Response technology; it’s filled with practical examples showing best of class integrations with the entire Lithium platform. ROI Connection.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

We are excited to announce that we will again be offering three workshops at our CX Live Pre-Conference day on October 3 rd in Austin, Texas. This certification is built around the latest Lithium Response technology; it’s filled with practical examples showing best of class integrations with the entire Lithium platform. ROI Connection.

Social Media 40

Social Media Case Study ROI Course 40

NetBase

OCTOBER 29, 2018

Some people were piggy-backing on an appearance at NetBase LIVE LA – and that much more excited for all that was in store: We started the conference with our All-Star Academy – featuring four introductory and four master classes, so NetBase users at every level could kick their analytics up a notch. Connect Your Tribe Through Storytelling.

Brands 60

Brands Social Media Analytics Conference 60

VDS

JULY 20, 2020

Rather than in a coffee shop or conference room, meetings are online and video solutions are now being used. One company asked their customer service employees to connect to the VPN and haul their desktop computers home with them. Now more than ever, technology is vitally important. Now: Schedule online meetings.

Contact Center 52

Contact Center Call Center Call Center Solutions Roadmap 52

Amity

DECEMBER 14, 2016

This is our most advanced product available , and we serve customers across many different industries, from finance to technology startups and everything in between. I love connecting my customers with our product team. Today’s goal is to run through any new feature releases and talk roadmap. 2-4pm Work time.

Customer Success 48

Customer Success Management Roadmap Training 48

Chadwick Martin Bailey

OCTOBER 9, 2020

Janet Alvarez, Personal Finance Expert for the Ascent, emphasized the importance of social connection to empower and educate our community, which as we know, is a particularly important driver for young investors. We should be optimistic because the opportunities for further progress have been identified, and we’re building a roadmap forward.

Roadmap 40

Roadmap Financial Healthcare Consumers 40

ChurnZero

DECEMBER 20, 2019

billion people in the world connected to the internet and more than 3.499 billion active social media users. . Ryan Lester , Senior Director of Customer Experience Technologies, LogMeIn . CSM execution will be more focused on high value outcomes that produce real ROIs in the management of their customer roadmaps.

Customer Success 80

Customer Success Chief Customer Officer ROI Sales 80

Alida

SEPTEMBER 22, 2016

The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands. Start by clearly defining what your company stands for, developing an understanding of how customers engage with your brand and prioritizing lasting emotional connections with consumers.

Innovation 100

Innovation Marketing Social Media Healthcare 100

SmartKarrot

JULY 6, 2022

Although technology makes engagement simpler, it is somewhat less likely to nurture long-lasting relationships than face-to-face interactions. Additionally, collaborate with the customer to develop project plans and give them a clear product roadmap. A: In-person communication has declined during the past two years.

Chief Customer Officer 10

Chief Customer Officer Self Service Roadmap Customer Success 10

West Monroe

JULY 24, 2023

Companies that don’t allow workers to leverage technology are going to fall behind because AI is only growing. But when you go into work, you’re using a spreadsheet that may not even be connected to the cloud – hence, digital whiplash Allie K. However, that would be the case if AI greatly advances technologically.

B2C 98

B2C Innovation Healthcare Industry 98

NobelBiz

MAY 22, 2023

The business environment is transforming at an accelerated pace, with digital technology at its heart. Today’s enterprises cannot afford to be left behind with outdated technology, particularly when it comes to communication. Your phone system is more than just a communication tool. A tad annoying.

System 52

System Contact Center Call Center Communication 52

Gainsight

APRIL 7, 2022

If you ask us, logging off Zoom and making face-to-face connections once again is reason enough to buy your ticket right now. Hear how Product can influence revenue-driving CS strategies, how your community can inform your roadmap, and many more valuable insights at the intersection of all three.

Entertainment 105

Entertainment Conference Innovation Fashion 105

Thematic

MAY 22, 2019

Earlier this month I attended the CXPA conference in Salt Lake City. The conference brings together CX experts from a variety of industries to talk about pressing issues affecting teams and practitioners. I hope the learnings I took away from the conference will help you when it comes to building your own CX team.

Exercises 97

Exercises ROI Conference Video 97

SmartKarrot

JANUARY 5, 2021

Today, his love for technological innovation, science, and creativity has established him as one of the most respectable business outcomes and Customer Success experts globally. Simultaneously, he has been a consultant, coach, and trainer for technology professionals across 30 countries. Jeff Breunsbach. Kristi Faltorusso.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21

Gainsight

FEBRUARY 2, 2024

Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. Teaching a new customer how to use your product is an excellent way to shape your product development roadmap. The customer success landscape has changed. However, one-on-one consulting has some downsides.

Training 52

Training Course Consulting Software 52

Gainsight

OCTOBER 7, 2019

In the last 12 months, we booked a ton of new customers and expansion deals, we’ve dramatically accelerated our product, grown our global employee base by 23% (now 668 Gainsters worldworldwide), our R&D team grew by 26% and is now a team 255 gainsters, and we hosted a sold-out conference for more than 5,000 people.

Customer Success 13

Customer Success Customer Centricity Healthcare Conference 13

SurveySensum

JULY 14, 2020

Mike is the Founder and Managing Partner at Storyminers and helps mid-market companies to achieve higher operating results and profitable exits using Storyminers’ unique combination of Story, Strategy, Experience Design, and Technology. LinkedIn : [link]. Website : [link]. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

NetBase

OCTOBER 7, 2019

Afternoon: 113 Industries and Coca Cola will walk you through real examples of how they use NetBase and other technologies to determine their next $100M product idea, a new brand position, and messaging based on sales channels. A Roadmap to Meaningful Content. Advanced Best Practices in Social Analytics.

Analytics 8

Analytics ROI Brands Social Media 8

Gainsight

MAY 18, 2023

Karl Rumelhart, President of Products, Technology, and Global Operations at Gainsight Karl Rumelhart, President of Products, Technology, and Global Operations at Gainsight, kicked off the Product Keynote to explain how Gainsight’s three product lines come together to power Digital Customer Success. We’re talking about our Product team.

Self Service 52

Self Service Chief Customer Officer Customer Journeys Customer Success 52

AWS Machine Learning

MAY 8, 2023

Serverless technologies are the perfect candidate to satisfy all these requirements with minimal operational overhead. As a first step, we expose MLflow to the outside world using AWS PrivateLink, which establishes a private connection between the VPC and other AWS services, in our case API Gateway.

Policies 70

Policies Resources Government Groups 70

BirdEye

MARCH 17, 2023

Partnering with a HR small business consultant with existing industry connections and access to talent referrals can help you hire the right people and manage them well too. Slow to adapt to emerging trends and innovative technology impacting the industry. Rapid growth that involves new markets or launching of new products.

Consulting 98

Consulting Social Media Financial Strategy 98