Beyond Philosophy

NOVEMBER 29, 2019

The 7 Telltale Signs of a Company NOT Committed to Customers. I discovered many years ago that I could determine whether a company was committed to customers pretty quickly. I developed for the book my Native to Natural model, which measures how customer-centric a company culture is.

Company 142

Company Customer Centricity Exercises Consulting 142

InMoment XI

APRIL 19, 2022

Tool #1: Leverage Company Mental Health Resources. Over the course of the COVID-19 pandemic, companies realized that they needed to provide mental health resources (such as tele-therapy) for their employees as they navigated “unprecedented times.” So without further ado, let’s get zen! Encouraging a Self-Care Culture.

Resources 493

Resources Exercises Tools Culture 493

West Monroe

AUGUST 7, 2023

CFOs of private equity-backed companies continue to navigate the complexities of the current economic environment—among the most important tasks include the ability to create and track value across the portfolio company organization while also focusing on delivering greater value within their organization.

Financial 52

Financial Company Exercises Metrics 52

CSM Magazine

APRIL 13, 2023

Let’s explore why implementing online ethics training at your company may greatly benefit you and those around you. What is Online Ethics Training and Why Is it Important for Your Company? Online ethics training is a type of learning that companies provide to their employees to help them make the right ethical choices at work.

Training 52

Training Company Gamification Policies 52

Experience Investigators by 360Connext

DECEMBER 15, 2023

Their support will ensure CX initiatives receive the cross-company support and resources they deserve (and need to thrive). This is a great exercise to encourage employees to see exactly how their role delivers for the customer. One of my favorite CX exercises is where I ask people to use a magic wand. Wave a magic wand.

Communication 304

Communication Tips Customer Journeys Customer Experience 304

transcosmos Information Systems

JANUARY 19, 2021

At the same time, we cannot deny its enlightening nature, which helped and motivated humanity to gain new experience, skills, and companies to digitize their operations and enhance their flexibility. This article provides a brief overview of the top business challenges companies faced in 2020. Communication. Mental wellbeing.

Company 62

Company Exercises Government Technology 62

InMoment XI

JULY 11, 2022

This can include some appropriate demographic information, someone’s position in the company, or any other relevant information. Ratings : Rating questions are a great way to offer a range, but specifically for satisfaction about an activity, a product, an experience, a company, etc. Open or Close-Ended Questions.

Survey 493

Survey Exercises Data Measurement 493

Customer Bliss

OCTOBER 29, 2015

Stupid rules cause repeated work-around activities by employees throughout the company, exhausting them and forcing people to exercise one-off heroics. It puts a spark of energy into the company and keeps everyone focused on enabling employees to deliver value. Worn out rules frustrate employees and customers.

Company 100

Company Exercises Customer Centricity Culture 100

Michel Falcon Experience

MARCH 19, 2020

The importance of customer experience is mission-critical right now for companies of all sizes. I’m observing how companies are responding and asking myself what I can learn from them. What all companies can learn. You might be surprised to find a telecommunications company listed here. Let’s get right into it!

Company 107

Company Customer Experience Telecommunications Hospitality 107

C3Centricity

OCTOBER 22, 2018

As you probably know, actually becoming your customer and seeing the market from their perspective, is one of the exercises I suggest to better understand them. Whether by careful targeting for marketing purposes or by reviewing notes of previous interactions with customer services, a company must immediately recognise a (returning) customer.

Healthcare 202

Healthcare Consumers Customer Service Company 202

Helen Dewdney

JULY 2, 2020

Many companies make it difficult for customers to complain. I have always advocated writing to companies when complaining, for several reasons. I have always advocated writing to companies when complaining, for several reasons. It also showed how some companies refused to provide an email address for customer service.

Company 103

Company Social Media How To Exercises 103

InMoment XI

MARCH 4, 2022

Additionally, it’s possible that your company already has the data you need! This exercise can help you define what information you need to either collect or append to your survey data. You can also leverage other, more general surveys that ask broader questions in order to identify more specific populations to survey.

Survey 556

Survey Customer Experience Touchpoint Exercises 556

SurveySparrow

MAY 1, 2022

We’ve heard it before—employees don’t want a company culture comprised of ping pong tables and free beer. A strong company culture can go a long way in attracting and keeping talent. A strong company culture can go a long way in attracting and keeping talent. But how do you maintain your company culture, once you’ve defined it?

Culture 52

Culture Feedback Survey Company 52

Help Scout

AUGUST 17, 2021

The core goal of almost any regulation is to protect companies and consumers, which we all can agree is good, but it doesn’t make learning the different rules any easier. Each year, companies spend lots of time, money, and energy training new and existing staff. Tip #1: Focus on real-world application of knowledge. Well, not so much.

Financial 81

Financial Tips Company Customer Service 81

Interactions

SEPTEMBER 9, 2021

In fact, companies that have higher digital maturity reported 45% revenue growth compared to 15% for lower maturity companies. The terms “digital maturity” or “digital transformation” can appear vague and intimidating, especially for those expected to lead these ventures within their companies. Electronic Check Upload.

Customer Satisfaction 62

Customer Satisfaction Company Insurance Customer Journeys 62

QuestionPro Audience

AUGUST 20, 2019

Test marketing is defined as a strategy used by companies to check the viability of their new product or a marketing campaign before it is being launched in the market on a large scale. It is used across the business world to find out what consumers want and need in their everyday lives.

Marketing 199

Marketing Exercises Consumers Strategy 199

SuiteCX

OCTOBER 22, 2015

Customer Journey Mapping: Balancing customer and company needs to drive business outcomes What Businesses Want: Efficiency & Effectiveness Thought Leadership There are several ways to understand what your customers really think about you. suitecx Thought Leadership: Balancing Customer Needs.

Customer Journeys 100

Customer Journeys Company Customer Centricity Exercises 100

Experience Investigators by 360Connext

DECEMBER 1, 2020

The C-Suite had heard her desire to understand customers better, but they couldn’t see WHY that exercise would benefit the company, exactly. They tell the story the company believes is most important – how to move products or data or distribution – from one part of the organization to the next.

Customer Journeys 190

Customer Journeys Examples Roadmap Exercises 190

West Monroe

FEBRUARY 28, 2023

In some of these venues, the gas companies have emerged with well-put-together long-range plans composed of a portfolio of integrated actions that can lower the sector’s carbon intensity. The actions within the long-range plans operate across the spectrum of the gas company operations. There are many attributes to these plans.

Measurement 52

Measurement Company Policies Transportation 52

Influitive

AUGUST 21, 2019

Before digging into your research on platform providers, a helpful exercise is to think about what exactly. The post What Type of Referral Program Software Does Your B2B Company Really Need? appeared first on Influitive.

B2B 49

B2B Software Company Exercises 49

ShepHyken

MAY 19, 2021

By the way, this is the same exercise we teach in our customer service training programs. We have clients that have been doing this exercise for years. Is there something that happens at every meeting to engage the team and align them with what is important to your company? Because it works! How do you start the meeting?

Meeting 138

Meeting Customer Service Exercises Customer Service Training 138

CX Journey

DECEMBER 7, 2016

A few years back, I was working at a mid-sized software company and was part of a project team looking to overhaul our pricing and packaging. Note: The most difficult part of this exercise were the names themselves. Like most companies, we were boring, using the periodic table to find the right precious metals to name our packages.)

Company 80

Company Customer Journeys Exercises Customer Centricity 80

Beyond Philosophy

MAY 20, 2023

Journey Maps can be useless exercises. 32:58 Colin shares a personal story of how a rental car company bamboozled him into getting a car he couldn’t afford after a long-haul flight across the pond, and it cost the company money as a result. That’s right…we said it.

Customer Journeys 78

Customer Journeys ROI Hotels Exercises 78

QuestionPro Audience

DECEMBER 4, 2017

Many companies, who have an interested stake in keeping their employees healthy in hopes of cutting healthcare and insurance costs, started offering wellness plans to employees with incentives tied to using wearables to achieve health goals. The device alerts users to potentially dangerous spikes and lulls in their levels.

Technology 247

Technology Exercises Fashion Healthcare 247

Storyminers

NOVEMBER 5, 2020

Now, there are hundreds of sites and technologies companies can use to communicate with prospects. The exercise used to be routine because most people had only one phone number and one address. For 20+ years, many have considered email to be the most efficient way to turn strangers into customers. Here’s what that means.

Strategy 264

Strategy Marketing Exercises Tools 264

ShepHyken

SEPTEMBER 14, 2016

So, as we approach this year’s customer focused holiday, I want you to consider working through an exercise that will help you create a better customer service experience. Now, back to the exercise. Sounds like a simple exercise, and for some it will be. The easiest way to get to it is www.ShepTV.com. If so, you’ve delivered.

Company 48

Company Exercises Customer Focused Customer Service Training 48

Totango

NOVEMBER 10, 2023

Is the customer journey mapping exercise a worthwhile effort? In today’s constantly changing environment, B2B companies will drive the majority of their growth from retention and expansion. As a leader in customer success, who’s your friend in the C-suite? Who owns the customer community for your organization? We hope so!

Customer Journeys 97

Customer Journeys Customer Success Exercises Touchpoint 97

Experience Investigators by 360Connext

DECEMBER 8, 2020

I know plenty of people who go through these exercises from a personal and professional standpoint. The same could be said about overall company goals, leadership goals and yes, customer experience goals, too. Related: Tie CX Goals to Larger Company & Leadership Goals with a CX Success Statement. What goals did we miss?

Customer Experience 329

Customer Experience Net Promoter Score Effort Score Exercises 329

Oracle

JULY 3, 2018

Making your company’s buyer’s journeys more efficient not only creates better experiences for customers, but can help free up resources at your company. A customer experience mapping exercise can help you identify areas to focus, right off the bat. Here are 3 tips for starting that process.

Data 53

Data Company Exercises Tips 53

Experience Investigators by 360Connext

JUNE 23, 2020

Have you ever felt like a company heard, understood, and recognized your perspective… and not felt better than you would have otherwise? Now let’s look at some ideas of how we can exercise that empathy muscle throughout customer experience strategies, disciplines and processes. It’s a wonderful exercise in empathy.

Exercises 214

Exercises Culture Employee Engagement Customers 214

ShepHyken

OCTOBER 21, 2020

My suggestion is to go beyond the competition and look at the best companies from any and every industry. Even though I want you to think beyond your competition, you should still do the exercises in this step and the next. You must be able to keep up with your competition, and this exercise helps. Any company counts.

Exercises 151

Exercises B2C B2B Customer Service Training 151

Totango

JANUARY 4, 2019

Customer expectations and demands on enterprises have never been so high, or so personal—especially for SaaS companies who are at the forefront of both the modern wave of technology and the new customer-centricity business model. The Top 5 Customer-Centric Marketing Strategies for SaaS Companies. It’s a way of thinking.

Customer Centricity 79

Customer Centricity ROI Strategy Company 79

Beyond Philosophy

MARCH 7, 2024

We asked millions of questions from thousands of business people in hundreds of companies. You might be surprised to learn that often, in this exercise, we learn that companies do not always know what they value. For example, a mobile company we worked with said customers wanted a reliable network. Do you mean advocacy?

ROI 78

ROI Return on Investment Exercises Measurement 78

ShepHyken

AUGUST 1, 2023

One of them asked us to work with her team on a customer experience initiative that included every company employee. Here is a great example of the power of this exercise and impress your customers. The client is a travel company and had a VIP client that had worked with them for more than 20 years.

Hotels 117

Hotels Travel Exercises Customer Service Training 117

Beyond Philosophy

FEBRUARY 8, 2024

I wanted to start this week’s issue with this exercise because it denotes the importance of language and the words we use. My focus on language this week started when Shane Smith from Everetics , a customer support and service consulting company, sent in a None of Us Are as Clever as All of Us video on the importance of language.

How To 78

How To Exercises Video Policies 78

Storyminers

AUGUST 28, 2017

It’s in the form of a dozen interviews with company leaders whose brands are excelling at the customer experience. From their answers, we are learning that the better customer experiences are coming from innovation-friendly companies. Every company has the potential to reach Point B. Makes sense. by giving them smiles.

Brands 350

Brands Healthcare Roadmap Exercises 350

Experience Investigators by 360Connext

NOVEMBER 7, 2023

When working to grow their business and revenue, companies often focus most (if not all) of their resources on attracting new customers. That’s why the most successful companies prioritize customer retention and loyalty alongside acquisition. Exercise, stress management, and eating specific foods can boost our serotonin.

Customer Retention 271

Customer Retention Loyalty Loyalty Programs Social Media 271