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Improving Customer and Employee Retention: Tips and Strategies

Joe Rawlinson

Below we’ll outline different tips and tactics that can be used to improve customer/employee retention simultaneously. Communication is key for many clients so having to rehash the same topics over and over can frankly annoy a client. Employee Appreciate/Client Entertainment Dinners. Perks Work.

Tips 107
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Quick Ways to Adjust Your Communications for COVID-19

Optimove

In the past few weeks, I have had many meetings with clients – b2c/d2c brands from different verticals – who all seem to ponder over the same question: what’s the best way to communicate with your customers in such uncertain and sensitive times? To do so, communications must adjust. Keep Entertaining Your Client.

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Gen Z Mobile Marketing: 7 Tips to Capture Interest and Drive Engagement

Optimove

Without further ado, here are seven tips for maximizing success. Tip #1: Make it personal. Tip #2: Make it authentic. To build authenticity, marketers really need to dig deep to understand the attitudes, beliefs, and behaviors of their Gen Z audience so they can create campaigns that communicate authentically and creatively.

Tips 59
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Quick Tips to Create a Customer Satisfaction Strategy

SurveySensum

Brand Example: Netflix revolutionized the entertainment industry by understanding the evolving preferences and viewing habits of customers, including the importance of effective web design. This will equip them to have extensive knowledge and effectively communicate with your customers and provide them with accurate information.

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Quick Tips to Create a Customer Satisfaction Strategy

SurveySensum

Brand Example: Netflix revolutionized the entertainment industry by understanding the evolving preferences and viewing habits of customers. Ensure that your brand messaging, tone, and visual identity remain consistent across all channels such as your website, social media, email communication, or in-person communication.

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Tips for Managing a Remote Customer Service Team

ProProfs Chat

Healthy peer to peer communication and competition makes it hard for the employees to keep working in a competitive manner. Enhance communication by leveraging technology. Takeaway: To make remote team communication a success, ensure daily check-ups on work progress. . Rethink Your Communication Strategies.

Tips 108
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Improving Contact-Center CX

Horizon CX

Do entertain customers on hold. Depending on your customer base, this can mean playing appropriate music or playing entertaining recorded messages. Try giving a how-to explanation or sharing some helpful tips. Instead, thank them for waiting and remind them that their time and business are valued!