Vonage

OCTOBER 22, 2015

Which technologies really can improve customer service? Ten Critical Technologies to Transform Customer Engagement ’. And with technological developments ranging from mobile connectivity to speech analytics, businesses have more opportunities to enhance this experience than ever before. Customer Experience 3.0 Social media.

Technology 120

Technology Customer Service Gamification Wireless 120

Confirmit

MAY 16, 2019

In their recent Industry Outlook Report, Deloitte highlights the value that “Enabling Technologies” provide to support business improvements at every level. Specifically, they point out that companies leveraging “enabling technologies” can: Act faste r: quickly gather data, analyze it, and pivot as necessary.

Technology 40

Technology Case Study eBook Study 40

NobelBiz

FEBRUARY 6, 2024

Ebook | Call Labeling and Blocking for Contact Centers Compliance and Regulation The regulations in the SMS world are ever-changing. Compliance and privacy are critical considerations when it comes to SMS communications in contact centers. All enabled by NobelBiz leading contact center technology.

Innovation 98

Innovation Strategy Contact Center Multi-Channel 98

Centercode

AUGUST 27, 2019

In particular, she focuses on the lost art of communication and its importance to surviving tectonic shifts in software development and testing. In the unfortunate trend of the past decade, the increasing emphasis on programming languages and skills has turned human-to-human communication into a lost art.

Communication 49

Communication Management eBook Conference 49

datastax

JULY 11, 2019

Cloud technology has come a long way since computer scientist John McCarthy proposed the idea of computation being delivered as a public utility back in the 1960s. . Here are the four cloud technology trends to watch out for—this year, next year, and for many years to come. . billion this year, growing 17.3% from the $175.8

Trends 92

Trends Technology eBook Government 92

Comm100

JUNE 24, 2020

When considering any technology investment, security and privacy are non-negotiable. Whether you are looking for a live chat or full customer engagement partner, Comm100 provides the flexible online communication that highly regulated industries need to keep up with changing service standards, while keeping data secure. Download Now.

Customer Engagement 130

Customer Engagement Software Engagement Omni-Channel 130

Comm100

JANUARY 5, 2022

It’s unarguable that live chat can help improve communication between government and citizens. As with any technology purchase, you need to be confident your making the right choice. However, the effectiveness of this channel can vary widely depending on the live chat software. Read this guide to do this for live chat.

Government 200

Government CRM eBook Software 200

Interactions

MARCH 11, 2022

Customer service is sometimes used as a catch-all term to describe customer communication with a brand. How does technology fit in? When a brand is looking to implement technology to improve the customer experience, like we mentioned before, many brands mistakenly only focus on customer service. Why does it matter?

Customer Experience 106

Customer Experience Customer Service Customer Journeys eBook 106

TechSee

MARCH 7, 2022

The role of technology is more important than ever in improving customer service and operational efficiencies. Download our eBook: What Self Service Will Look Like in 2025 . of companies are expected to incorporate customer self service technology. What is Customer Self Service? What is Customer Self Service? By 2025, 50.7%

Self Service 109

Self Service Examples Customer Service Representative Virtual Agent 109

ShepHyken

DECEMBER 7, 2020

My Comment: Our friends at Mitel have created a very cool ebook with a fantastic user experience. Titled “The NOW of Work,” the ebook focuses on what’s new in technology, employee communication and motivation, and more. Numerous experts were consulted.

Customer Service 146

Customer Service Self Service eBook Loyalty Programs 146

Uniphore

SEPTEMBER 9, 2021

It helps machines interpret spoken and written communication and determine the intent behind human interaction. Army is utilizing AI to enhance the technology development of unmanned aircraft and wearable devices. Discover how Uniphore sees the future of contact centers through AI by downloading our ebook. Defense and Military.

Healthcare 100

Healthcare Chatbots eBook Innovation 100

Interactions

FEBRUARY 20, 2020

Like all true transformations, adapting businesses communication to better meet customers where they are requires a focused effort, but will also result in significant ROI- both in customer experience and financially. If you’re ready to take a deep dive, we recommend checking out our eBook on achieving CX success with Digital Transformation.

eBook 93

eBook ROI Chatbots Customer Journeys 93

Beyond Philosophy

APRIL 4, 2024

You might have heard stories where two people are communicating on one of them, sometimes for a long time, and then, out of nowhere, one of them stops. Technology enables ghosting. Technology enables ghosting. With many online relationships, it’s easy for someone to terminate communication comprehensively and irrevocably.

How To 60

How To Fashion Communication eBook 60

Interactions

SEPTEMBER 30, 2021

With a patient-centric approach, technology is required to support quality experiences at scale. Conversational AI can improve patient experiences, but without channel strategy, the technology can fall flat. Create Access to Ideal Patient Communication. How can Conversational AI improve patient engagement?

Self Service 62

Self Service Healthcare How To Virtual Agent 62

Comm100

DECEMBER 19, 2017

The activities in this eBook can be great training materials to improve customer service or morale in your team. Interdependencies will be uncovered and the interaction with people, technology, and touch points will be smoothed out as a result. Activities included in this step are: Planning and executing internal communications.

Strategy 291

Strategy Customer Experience How To Customer Journeys 291

TechSee

DECEMBER 17, 2019

Establish trust and Communication. Positive relationships are built on good communication and trust. Be active on the communication channels that your customers frequent, including local forums and social media. Implement smart technologies. Next steps.

Customer Experience 136

Customer Experience Effort Score Competitive Advantage Comparison 136

Centercode

DECEMBER 22, 2020

This year has forced us to grow and change many, many aspects of our lives, from how we work (#remote), to how we communicate with our team (“Can you guys see my screen?”), This combination ebook-and-worksheet is a roadmap for keeping testers engaged, because targeted feedback is critical to product success.

eBook 75

eBook Case Study ROI Roadmap 75

Playvox

AUGUST 30, 2022

Related eBook: 21 Interview Questions to Help You Hire the Perfect CX Candidate. They initiate effective communication via Slack.” “My But there’s also room for improvement, according to agents — especially when it comes to communication. New Approaches Can Keep You Connected To Your Team.

Contact Center 84

Contact Center eBook Study Policies 84

Interactions

FEBRUARY 4, 2022

Technology has come a long way. It’s wild to think that now we have more advanced technology to do all those things (and more) on a device that can fit in our pocket. . It’s wild to think that now we have more advanced technology to do all those things (and more) on a device that can fit in our pocket. . Flipping the model.

Contact Center 62

Contact Center eBook Social Media Insurance 62

Gainsight

APRIL 4, 2023

Technology can be a force multiplier when it comes to helping people and businesses perform at higher levels. However, whether you’re adding capabilities or eliminating extra steps in a process, technology always brings about some sort of change.

Management 52

Management Leadership Customer Centricity eBook 52

Kustomer

JUNE 7, 2023

Although they are not in direct communication, these indirect experiences build an overall perception of the organization. For example, determine how each customer prefers to be engaged: is there a preference toward digital or in-person communication? It’s time to start communicating with them! What Is a CX Playbook?

Financial 98

Financial CRM Banking Effort Score 98

Inbenta

MARCH 30, 2021

Organizations are choosing to use innovative technologies like Artificial Intelligence (AI) to automate their customer services to complete, improve and personalize end-to-end customer interactions and deliver the best possible customer experience. Businesses have learned the importance of self-service tools.

Self Service 136

Self Service Customer Service Marketing How To 136

Comm100

NOVEMBER 25, 2020

There is a lot of curiosity surrounding the latest technological advancements, and Artificial Intelligence (AI) and Customer Relationship Management (CRM) are no different. This human-machine alliance can fully automate certain communications where the customer interacts with the brand through chatbots and other AI tools.

CRM 130

CRM Customer Service Ecommerce Chatbots 130

Oracle

DECEMBER 6, 2018

As the Technology Services Industry Association notes, automation boosts productivity and increases revenues within field services. New apps and technologies are improving customer management, streamlining service delivery, and helping field services professionals complete strategic repairs. Sensors for smarter repairs.

Innovation 108

Innovation Customer Experience Self Service eBook 108

Interactions

SEPTEMBER 2, 2021

Bank technology is shifting. Specifically, the automated customer service technology. Once only powered by human agents, the first automated technology that was introduced in the contact center acted mainly as a way to redirect calls to the right department. How can banks promote security within a Conversational AI application?

Banking 62

Banking Self Service Virtual Agent eBook 62

ClientSuccess

JANUARY 11, 2023

To help organizations get the most out of this important function, there are now a variety of resources available: from websites and white papers to webinars, conferences and technologies. Learn more about building customer loyalty in this ebook. Make sure everyone is on the same page by over-communicating when necessary.

Customer Success 80

Customer Success eBook Loyalty Conference 80

Beyond Philosophy

FEBRUARY 15, 2024

Like your employees who pick up on words and phrases intuitively, AI will hear signals in customers’ communications, their comments on social media, the number of times they call the call center, the type of call it is, and other details. Get access to your free ebook here and why not tell a friend? Click here.

Connections 88

Connections Loyalty Brands How To 88

CSM Magazine

APRIL 15, 2021

Surprisingly a fifth (21%) of respondents saw positive impacts of the pandemic with 17% citing the ‘greater embrace of digital technology has significantly changed their business model’. For more information and insights, download Calabrio’s Recovery Accelerator Kit EBook. Turn Contact Centre Representatives Into Brand Ambassadors.

Gamification 52

Gamification eBook Multi-Channel Brands 52

Kustomer

JUNE 6, 2023

Customer trends are constantly shifting based on the needs and wants of the modern buyer, but solving issues promptly, personalized customer service, embracing digital technology and proactive support are key customer service expectations that dominate CS in the financial services industry.

Financial 98

Financial Company Customer Service Tips 98

Playvox

DECEMBER 21, 2022

Not being in the same space as your agents means you have to go the extra mile to keep team communication, training, and motivation running smoothly. Communication. In our study, communication was a hot topic among agents. Related eBook: 9 Contact Center Metrics Essential for Success. Motivation.

Contact Center Software 52

Contact Center Software Contact Center Software eBook 52

Oracle

JANUARY 8, 2020

This is a preview of the ebook, “20 Cartoons that Perfectly Illustrate the Customer of 2020.” ” As we enter the new decade, every corner of customer experience is awash in technology. In fact, it may be even more valuable as technology’s presence grows. Technology makes so many promises these days.

Customer Experience 75

Customer Experience eBook Technology Customers 75

SurveyGizmo

NOVEMBER 9, 2021

Please download our CX Predictions for 2022 ebook for our full report. So, let’s face it: We are cautiously optimistic about the future of technology. The same PwC study reveals that 64% of respondents say technology presents more opportunities than risks (only 9% disagree). This is part 4 in a 5-part series.

eBook 91

eBook Training Report Study 91

Gainsight

JULY 12, 2023

Leverage industry best practices and innovative technologies to drive continuous improvement. Stay abreast of industry trends, emerging technologies, and best practices in customer success operations. Excellent communication and stakeholder management skills, with the ability to build strong relationships across the organization.

eBook 52

eBook Leadership Omni-Channel Innovation 52

BlueOcean

OCTOBER 22, 2020

Tight communication between all stakeholders (trainers and trainees) and support functions (hello, IT, we’re looking at you here) is essential. In the remote environment, where more factors are outside of your control, trainers need to expect the unexpected – especially regarding potential technology issues. Communication is key.

Contact Center 156

Contact Center Training Effort Score Virtual Agent 156

Centercode

NOVEMBER 13, 2020

And while one could argue that the extenuating circumstances of pandemic life have made people more patient with technology, even that patience would have its limits. And the Centercode Platform is purpose-built for tester communication en masse, making it easy for even small teams to support thousands of testers at once.

eBook 98

eBook Entertainment Software Consumers 98

Centercode

OCTOBER 14, 2020

Now, work from home (WFH) is the norm for many companies — and it is permanently shaping the way people communicate, work, and adopt technology. Transitioning from offices to private homes has expanded an already enormous technological landscape. Getting there isn’t easy. Interoperability. Industry Challenges.

Connections 98

Connections Wireless eBook Customers 98

C3Centricity

DECEMBER 1, 2020

” In it, I compared the positive and negative implications of technology for customers and companies alike. The Third used electronics and information technology to automate production. It is characterized by a fusion of technologies that is blurring the lines between the physical, digital, and biological spheres.”

Marketing 177

Marketing Customer Centricity Industry Data 177