Interactions

SEPTEMBER 2, 2021

Bank technology is shifting. Specifically, the automated customer service technology. Once only powered by human agents, the first automated technology that was introduced in the contact center acted mainly as a way to redirect calls to the right department. Security and privacy is of the utmost importance for banks.

Banking 62

Banking Self Service Virtual Agent eBook 62

TechSee

MARCH 7, 2022

The role of technology is more important than ever in improving customer service and operational efficiencies. Download our eBook: What Self Service Will Look Like in 2025 . of companies are expected to incorporate customer self service technology. What is Customer Self Service? What is Customer Self Service? By 2025, 50.7%

Self Service 109

Self Service Examples Customer Service Representative Virtual Agent 109

Interactions

APRIL 9, 2020

And when it comes to customer experience, it’s important that especially during times of uncertainty and chaos, communication is still efficient and customers have the ability to ask questions and get answers without frustration. Technology can pose a larger challenge, depending on the systems being used. Scale, and fast.

Contact Center 71

Contact Center Virtual Agent Tips Case Study 71

Interactions

SEPTEMBER 30, 2021

With a patient-centric approach, technology is required to support quality experiences at scale. Conversational AI can improve patient experiences, but without channel strategy, the technology can fall flat. Create Access to Ideal Patient Communication. How can Conversational AI improve patient engagement?

Self Service 62

Self Service Healthcare How To Virtual Agent 62

BlueOcean

OCTOBER 22, 2020

Tight communication between all stakeholders (trainers and trainees) and support functions (hello, IT, we’re looking at you here) is essential. In the remote environment, where more factors are outside of your control, trainers need to expect the unexpected – especially regarding potential technology issues. Communication is key.

Contact Center 156

Contact Center Training Effort Score Virtual Agent 156

Interactions

MAY 14, 2020

One interesting shift from pre-pandemic to the new normal will certainly be people’s comfort with using technology in their personal and business lives. You can be the most secure company in the world, but if your consumers don’t know about your security, they won’t feel comfortable using your technology. The Golden Opportunity.

Consumers 71

Consumers Self Service Contact Center Virtual Agent 71

Interactions

MAY 28, 2020

And, they are more willing to use self-service technologies to communicate with brands. No matter what industry to task, consumers are now more open to using technology to its fullest potential to keep themselves safe. From infrastructure to technology to workforce, every business is trying to do more with less resources.

Customer Journeys 83

Customer Journeys Self Service Strategy Multi-Channel 83