Thematic

APRIL 17, 2024

By analyzing customer feedback, you can identify potential issues and address them proactively before they snowball into widespread dissatisfaction and damage your reputation. Direct vs Indirect Customer Feedback for Customer Experience Analytics Customer experience analytics thrives on a comprehensive understanding of your customers.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

By analyzing customer feedback, you can identify potential issues and address them proactively before they snowball into widespread dissatisfaction and damage your reputation. Direct vs Indirect Customer Feedback for Customer Experience Analytics Customer experience analytics thrives on a comprehensive understanding of your customers.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Experience Investigators by 360Connext

OCTOBER 17, 2023

I believe some of this is because there is so much emphasis on customer feedback metrics that we lose sight of the forest for the trees! Because the minute there’s a dip in revenue or forecast, then it becomes easy to think these efforts to collect customer feedback measurements aren’t really moving any of the busines goals forward.

Leadership 259

Leadership Customer Experience Customer Centricity How To 259

ShepHyken

MAY 9, 2023

The frontline is important, but we need all employees to act based on the feedback of the customers. Every employee should leverage customer feedback to think about their role in enhancing the customer experience. can give you so much more context and rich feedback. Survey and ask for feedback from different audiences.

Net Promoter Score 62

Net Promoter Score NPS Case Study Roadmap 62

SurveySparrow

AUGUST 30, 2023

The best books include case studies that spotlight successful customer experience implementations. A Complaint Is a Gift, 3rd Edition: How to Learn from Critical Feedback and Recover Customer Loyalty Author: Janelle Barlow “A Complaint Is a Gift” is your backstage pass to mastering the art of handling criticism like a pro.

Customer Experience 52

Customer Experience Roadmap Case Study Loyalty 52

Gainsight

FEBRUARY 21, 2020

Before your next roadmap planning meeting, make sure you’re not making any of the following product experience mistakes and make fixing them a priority. Case Study: Using In-App Engagements in Gainsight PX to Improve Adoption. Check out this case study to see the real-life impact of using in-app engagements!

Case Study 89

Case Study Roadmap Study Feedback 89

Centercode

JULY 16, 2019

When it comes to soliciting pre-release customer feedback, most teams focus on one thing: bugs. But while the focus on bugs isn’t misplaced, you should know that your users – whether you’re soliciting customer feedback through surveys, crowdsourced testing , or Customer Validation – are pointing out more than bugs and defects.

Feedback 49

Feedback Case Study Roadmap Customer Satisfaction 49

2020 Research

OCTOBER 18, 2023

During Sago’s recent webinar, “ Harnessing AI in Research: A Roadmap to the Future ,” Raj Manocha, Chief Client Officer of Sago, delved into the current state of AI in market research and how to leverage its capabilities to enhance insights and drive forward-thinking strategies. It’s really about the learnings.

Marketing 108

Marketing Healthcare Analysis Case Study 108

AskNicely

JANUARY 29, 2018

What do crime fighting, SaaS technology, real-time customer feedback and New Zealand all have in common? Like any up-and-coming SaaS startup, rapid growth is a big part of Auror’s roadmap to success. A lot, actually. Auror: Making the World a Safer Place with Data. Auror’s 9-month NPS Journey.

NPS 150

NPS Net Promoter Score Roadmap Retail 150

Retently

JUNE 4, 2018

The quote pretty much sums up the whole purpose of adopting Net Promoter Score ® – using the captured insights to close the feedback loop. Customer feedback loop depicts the process of continuous enhancement based on the customers’ insights about the business they interact with. Fred Reichheld, Bain & Company.

Feedback 60

Feedback Net Promoter Score NPS Effort Score 60

SurveyGizmo

JUNE 9, 2020

Each month, we will share product and solution news, use cases, and other helpful information. Please provide your ideas and feedback using this survey. Customer Case Study: Sahler Research Assesses Changing Spending Behavior Related to COVID-19. Can China offer a roadmap for consumer spending in the US?

Case Study 80

Case Study Roadmap Survey Course 80

delighted

DECEMBER 7, 2021

In this post, we’ll define what product-led growth is, investigate its evolution, and illustrate its benefits with real-life case studies. The strategy invites a natural feedback loop that drives exponential growth for your business while granting more ease, focus, and alignment to your internal strategy.

Case Study 77

Case Study B2B Self Service Software 77

Centercode

DECEMBER 22, 2020

How Arris Saved $1M by Fixing Bugs Before Release (Case Study). This combination ebook-and-worksheet is a roadmap for keeping testers engaged, because targeted feedback is critical to product success. How to Decrease Beta Testing Costs by 40% (Blog). How Defined Processes Are Shaping Success in 2020 (Blog).

eBook 75

eBook Case Study ROI Roadmap 75

PeopleMetrics

FEBRUARY 26, 2018

Relationship surveys , however, should be designed to gauge loyalty and solicit direct feedback from customers who not only bought your solution, but from customers who use your solution as well. If you aren’t getting their feedback, you are sticking your head in the sand. We love these guys!". Don't be like this guy.

NPS 96

NPS Net Promoter Score Company Feedback 96

ChurnZero

FEBRUARY 26, 2021

But along with meeting the demands of their external-facing role, Customer Success also faces a barrage of internal requests – whether it’s case studies for Marketing, referrals for Sales, or research for Product. “In Give Product thematic feedback, not anecdotes. Give Product greater exposure to customer experiences.

Customer Success 59

Customer Success Company Management Roadmap 59

BirdEye

NOVEMBER 28, 2023

A remarkable 49% increase in customer feedback from review sites, all within just six months. Informed strategy: Customer feedback can be your roadmap to getting better. Bad press or negative feedback? By keeping tabs on patient feedback and public sentiment, healthcare providers can show they really care.

Industry 58

Industry Management Healthcare Hospitality 58

delighted

MAY 24, 2017

They can amplify your strengths, drive referrals, coach new users, and even help guide the product roadmap. Solicit feedback on upcoming products. They’ll often provide rich actionable feedback and criticism that comes from a supportive and knowledgeable place. Have them participate in a case study.

Case Study 72

Case Study B2B Study Ecommerce 72

Lithium

DECEMBER 28, 2020

Representatives from Khoros Marketing, Care, Communities, and Strategic Services outlined everything users can now leverage — along with what they can look forward to, in an extensive product roadmap session. To see the full story, watch our case study. Some of the upcoming solution features are shown below: Khoros Marketing.

Omni-Channel 52

Omni-Channel Engagement Social Media Roadmap 52

SurveySparrow

SEPTEMBER 25, 2023

To grasp the concept of the customer experience lifecycle, imagine it as a roadmap. Customer reviews, case studies, and transparent pricing can be valuable tools in this phase. You can create surveys, and collect and analyze feedback. They’re encouraged to share their experiences and provide feedback.

Customer Experience 52

Customer Experience Social Media e-support Omni-Channel 52

Circular Edge

APRIL 22, 2020

Through these case studies , Lyle encouraged JD Edwards customers to work smarter , embrace change and leverage 9.2 I looked forward to attending the JDE Product Update & Roadmap session with Bob Monahan and Gary Grieshaber. First, the latest JDE Roadmap illustrating updates on the 9.2 JDE Roadmap: [link].

Resources 52

Resources Innovation Roadmap Self Service 52

delighted

JANUARY 22, 2020

Essentially, promoters are your biggest fans and can amplify your company’s strengths, drive referrals , coach new users, and even help guide the product roadmap. As technology evolved and access to information increased, so did the number of places that promoters could share feedback with others. Reach out to your promoters.

Case Study 40

Case Study Social Media NPS Study 40

SmartKarrot

SEPTEMBER 2, 2022

Act as an internal advocate for customers by providing client feedback. Build customer advocates through reviews, case studies and references. Provide customer feedback to Product Management and propose opportunities to improve product features/capabilities.

Customer Success 19

Customer Success Case Study Roadmap Groups 19

Eptica

FEBRUARY 27, 2019

Through a combination of analysis and real-world case studies The Power of Trust explains the eight principles behind building and retaining trust. Recommendations include creating customer journey maps to overcome potential issues and making sure you are analysing unstructured data to mine vital customer feedback.

Customer Journeys 93

Customer Journeys Loyalty Case Study Social Media 93

CustomerSuccessBox

FEBRUARY 14, 2019

A product is continuously improved and new features are added as per the product roadmap and customer requirements. Proactively provide feedback to the product team. Customers are going to provide the most real feedback as they are actually using the product. Proactively provide insights on feature adoption.

Customer Success 67

Customer Success Management Case Study Study 67

Solvvy

JULY 10, 2018

Feedback Loops. It can drive customer loyalty manifested via positive reviews, testimonials, case studies, and referrals. Giving customer support a seat at the product table to provide the customer perspective to all discussions can ensure that you have impactful changes on the product roadmap.

Sports 48

Sports Case Study Roadmap Voice of Customer 48

CustomerSuccessBox

SEPTEMBER 4, 2019

The context of these emails will depend on the stage of the customer lifecycle – onboarding, implementation, post go-live feedback etc. The Product team to know the product roadmap and also to give feedback about the product if you have got any from the customers. Training, and implementing creative solutions.

How To 78

How To Roadmap Customer Success Training 78

delighted

APRIL 7, 2020

Many of our customers have asked whether it’s still appropriate to ask for feedback and how to go about it. The short answer is that it is okay to continue asking for feedback – keep communication lines open. Prioritize feedback for what’s critical right now. Only gather feedback on what’s relevant and helpful for your audience.

Customer Retention 52

Customer Retention Customer Experience How To Guidelines 52

Lithium

SEPTEMBER 13, 2019

Representatives from Khoros Marketing, Care, Communities, and Strategic Services outlined everything users can now leverage — along with what they can look forward to, in an extensive product roadmap session. To see the full story, watch our case study. Some of the upcoming solution features are shown below: Khoros Marketing.

Omni-Channel 40

Omni-Channel Engagement Social Media Roadmap 40

Lithium

SEPTEMBER 13, 2019

Representatives from Khoros Marketing, Care, Communities, and Strategic Services outlined everything users can now leverage — along with what they can look forward to, in an extensive product roadmap session. To see the full story, watch our case study. Some of the upcoming solution features are shown below: Khoros Marketing.

Omni-Channel 40

Omni-Channel Engagement Social Media Roadmap 40

Kayako

JANUARY 28, 2016

It involves dealing with lots of aspects of the customer experience, from customer interactions and resolving queries, through to working with the product team on useful feedback. Track, plan and roadmap new product releases. It also lets you see what your product team is up to, so you know if customer feedback is shaping your product!

Tools 120

Tools Self Service Communication Training 120

Survicate

JANUARY 11, 2019

Initially, Tulio collected feedback from customers simply by sending regular emails. Tulio was also concerned with the quality and fidelity of the feedback. “A Tulio tested Typeform for some time, but admits that its email targeting capabilities were insufficient and he couldn’t catch feedback in the right moment. “So,

NPS 40

NPS Customer Insights Survey Roadmap 40

Lumoa

OCTOBER 12, 2020

The customer feedback loop is a term that you might have heard before. In this article, we’ll explain to you what customer feedback loops are, explain the difference between the inner and the outer customer feedback loop, and give some concrete examples of them. What is the Customer Feedback Loop? But what is it actually?

Feedback 208

Feedback How To NPS Customer Centricity 208

delighted

APRIL 7, 2020

Many of our customers have asked whether it’s still appropriate to ask for feedback and how to go about it. The short answer is that it is okay to continue asking for feedback – keep communication lines open. Prioritize feedback for what’s critical right now. Only gather feedback on what’s relevant and helpful for your audience.

Customer Retention 42

Customer Retention Customer Experience How To Guidelines 42

SmartKarrot

NOVEMBER 28, 2022

Work closely with Technical Account Managers and the development team to integrate, troubleshoot technical issues and provide 2-way feedback from and to customers. Communicate and brainstorm with the product team on customer feedback and help refine the product roadmap. Identify and process success milestones for the customers.

Customer Success 19

Customer Success Case Study Roadmap Policies 19

SmartKarrot

MARCH 30, 2022

Help drive Product Management roadmap through the voice of the Customer. Partner closely with cross-departmental teams to share client feedback, escalate urgent issues, and contribute to wider team/company project plans. Help communicate customers’ needs to the Product team and help shape the product roadmap.

Customer Success 19

Customer Success Roadmap Case Study Customers 19

CX Journey

AUGUST 11, 2016

It’s not an all-singing, all-dancing product but it has provided a level of visibility to our entire sales force that they have never had before, and it’s enabled us to get feedback quickly from our sales team as to what they need to see from us to improve our relationships with them. We’ve continued to develop this app since Hack Day.

Groups 0

Groups System Case Study Roadmap 0

SmartKarrot

NOVEMBER 7, 2022

Collect and prioritize input and feedback from stakeholders and identify needs vs. wants. Collaborate with the Product team to groom and enhance our product roadmap. Identify case-study opportunities. Express genuine care and empathy. Collaborate with the Sales team to ensure a seamless handoff from Sales to CS.

Customer Success 19

Customer Success Case Study Roadmap Leadership 19