Thematic

APRIL 17, 2024

Gather and organize customer data: Customer experience analytics draws from various data sources - satisfaction and product surveys, sales conversations, online reviews, social media, website behavior, support chat, and more. This demonstrates how customer-centricity benefits everyone, from marketing and sales to product development.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Gather and organize customer data: Customer experience analytics draws from various data sources - satisfaction and product surveys, sales conversations, online reviews, social media, website behavior, support chat, and more. This demonstrates how customer-centricity benefits everyone, from marketing and sales to product development.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Circular Edge

JUNE 17, 2020

Here’s part two, where I’m highlighting how CE supports our customers , the JDE community and Quest in showcasing digital success including case studies , product & service innovations, unique giveaways made by companies running JDE , Covid-19 Bingo Fundraiser and more that made this virtual JDE Week experience great!

Resources 52

Resources Case Study Study Conference 52

delighted

DECEMBER 7, 2021

In this post, we’ll define what product-led growth is, investigate its evolution, and illustrate its benefits with real-life case studies. Other teams like sales, marketing, and customer success, must also align on the same product-led growth strategies that will ultimately attract and benefit the customer.

Case Study 79

Case Study B2B Self Service Software 79

Circular Edge

MAY 26, 2023

I joined CE’s Jonathan Cobb, Arun Chhatpar, and Nitin Lakhpat to explore Supply Chain Automation & Mobility in JDE using AtomIQ , which featured a customer case study from Atrion Medical.

Case Study 52

Case Study Innovation Study Entertainment 52

ChurnZero

FEBRUARY 26, 2021

Is your Customer Success team: Butting heads with Sales during onboarding. But along with meeting the demands of their external-facing role, Customer Success also faces a barrage of internal requests – whether it’s case studies for Marketing, referrals for Sales, or research for Product. “In All of the above (and more).

Customer Success 59

Customer Success Company Management Roadmap 59

ChurnZero

SEPTEMBER 20, 2019

CS Plans should consist of the right balance of touch points, type of touch points and specific high value outcomes that guide customers along their roadmap to being fully entrenched and engaged with your solution. Q: What are your recommendations on keeping CSMs from being shoved down to a lower level customer contact after the initial sale.

Customer Success 66

Customer Success Roadmap How To Effort Score 66

Solvvy

JULY 10, 2018

When companies think about customer growth, they immediately think about the sales and marketing teams, then product. To develop a clear and effective customer experience strategy, you could also build a cross-functional team or task force that includes product, marketing, sales, customer support. But what about customer support?

Sports 48

Sports Case Study Roadmap Voice of Customer 48

Amity

MAY 19, 2017

Here are some breathtaking examples of beautifully designed video case studies – time to get inspired! Why it’s so great: HubSpot is giving us a great example of “ practice what you preach ” by diving right into the Inbound Methodology and delivering a powerful case study informed by a specific buyer persona.

Video 57

Video Case Study Study Roadmap 57

Circular Edge

OCTOBER 30, 2020

Continuing the theme of illustrating digital success with JDE, CE sessions featured customers who are adopting next-gen RPA & transforming their businesses to overcome challenges & increasing digital demands as well as leveraging new product & service innovations to accelerate their ERP & Cloud roadmaps.

Resources 52

Resources Self Service Case Study Innovation 52

CustomerSuccessBox

FEBRUARY 14, 2019

The job of a Customer Success Manager is to make sure that the customers are getting the value that had been promised by the sales team and are able to achieve their goals. Guide Sales on “right fit customers”. This happens because sometimes the sales convince the customers of things that can not be done by the product.

Customer Success 67

Customer Success Management Case Study Study 67

PeopleMetrics

FEBRUARY 26, 2018

the folks they've endeared themselves to since the start of the sales pursuit. "We Having NPS feedback influence your roadmap and communicating with your clients how you inject end-user feedback into your product investment themes will be met with great enthusiasm. We love these guys!". How to get started? Don’t overcomplicate it.

NPS 96

NPS Net Promoter Score Company Feedback 96

Eptica

FEBRUARY 27, 2019

Through a combination of analysis and real-world case studies The Power of Trust explains the eight principles behind building and retaining trust. In this book, Natalie Doyle Oldfield, one of the world’s top thought leaders on trust, explains how it can be quantified and put on the balance sheet of every business.

Customer Journeys 93

Customer Journeys Loyalty Case Study Social Media 93

SmartKarrot

SEPTEMBER 2, 2022

Build customer advocates through reviews, case studies and references. Collaborate with other client teams, including pre-sales, product, operations, and legal. Negotiate contracts to close orders and meet personal sales targets. Monitor indicators to assess customer engagement, health, and risks of churn.

Customer Success 19

Customer Success Case Study Roadmap Groups 19

Lithium

JUNE 11, 2019

Building on the foundation laid with Community Manager Certification Level I, this new course includes more data points, deeper case study examples, new reusable assets, and more opportunities to collaborate with fellow attendees. Duration : 8 hours. Understand the impact of social technology on your business. ROI Connection.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

Building on the foundation laid with Community Manager Certification Level I, this new course includes more data points, deeper case study examples, new reusable assets, and more opportunities to collaborate with fellow attendees. Duration : 8 hours. Understand the impact of social technology on your business. ROI Connection.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

Building on the foundation laid with Community Manager Certification Level I, this new course includes more data points, deeper case study examples, new reusable assets, and more opportunities to collaborate with fellow attendees. Duration : 8 hours. Understand the impact of social technology on your business. ROI Connection.

Social Media 40

Social Media Case Study ROI Course 40

Centercode

JULY 16, 2019

It’s enormously helpful in building out your product roadmap. You can send direct quotes from customers to marketing and sales for promotional materials, case studies, and testimonials. It’s this kind of feedback that will take your product from a functional solution to a delightful everyday necessity.

Feedback 49

Feedback Case Study Roadmap Customer Satisfaction 49

BirdEye

NOVEMBER 28, 2023

When customers trust you, they’re more likely to buy from you, pushing your sales numbers up. Informed strategy: Customer feedback can be your roadmap to getting better. Look for case studies and current customer references as proof. This is called social proof. Proven outcomes: Don’t just take their word for it.

Industry 58

Industry Management Healthcare Hospitality 58

CustomerSuccessBox

SEPTEMBER 4, 2019

The Product team to know the product roadmap and also to give feedback about the product if you have got any from the customers. The Marketing team for facilitating case studies, success stories, best practice docks, etc. The Engineering / Solutions team to work on technical/integration challenges.

How To 78

How To Roadmap Customer Success Training 78

SurveySparrow

SEPTEMBER 25, 2023

To grasp the concept of the customer experience lifecycle, imagine it as a roadmap. This is the phase where you make the sale happen. Customer reviews, case studies, and transparent pricing can be valuable tools in this phase. So, let’s dive right in. What Is Customer Experience Lifecycle? Now what does a map do?

Customer Experience 52

Customer Experience Social Media e-support Omni-Channel 52

Amity

AUGUST 26, 2016

But what about other teams at your company, such as sales, marketing, and product management? Cultivating Trust through Sales. Many buyers think that sales folks will say anything in order to close a deal and more times than we’d like to admit, this is the case. Establishing Trust through Marketing.

Case Study 48

Case Study Roadmap Sales Customers 48

SmartKarrot

NOVEMBER 7, 2022

Collaborate with the Sales team to ensure a seamless handoff from Sales to CS. Collaborate with the Product team to groom and enhance our product roadmap. Identify case-study opportunities. Work closely with sales, finance and delivery teams to achieve client outcomes. Apply here: [link] .

Customer Success 19

Customer Success Case Study Roadmap Leadership 19

SmartKarrot

NOVEMBER 30, 2023

Before the ink dries on the sales contract, the groundwork for risk mitigation should commence. This process ideally initiates during the sales cycle, ensuring that potential issues are identified and addressed before they have a chance to escalate. One common challenge is the transition of key decision-makers during the sales process.

Management 10

Management Case Study How To Roadmap 10

Gainsight

JUNE 29, 2021

CS teams not only influence retention rates, but also the organization’s brand and product roadmap. As your post-sales team breaks into new industries and use cases, both your product and the definition of “perfect fit” will evolve and increase in the Total Addressable Market (TAM).

Case Study 40

Case Study Roadmap Customer Success ROI 40

SmartKarrot

SEPTEMBER 3, 2021

Represent the voice of Restocq’s customers and influence product development roadmap. Also, help drive customer references and case studies. Provide clear concise updates on the current strategy, roadmap, upcoming client events in small meetings and also to larger groups. Manage a group of APS clients.

Customer Success 19

Customer Success Roadmap Case Study Training 19

Comm100

SEPTEMBER 22, 2016

The second edition, updated with case studies and additional resources, will show you how to be, “persuasive, not abrasive.” Packed with actionable tools and roadmaps, The Customer Culture Imperative is a great resource if you’re redesigning your customer service culture, or even starting from scratch.

Customer Service 100

Customer Service Case Study Gamification Culture 100

SmartKarrot

JUNE 30, 2022

Collaborate closely with Sales to support expansion opportunities. testimonials, case studies). Represent the voice of the customer to inform the sales process and product roadmap. Partnering with the wider Account/Sales Representatives to identify opportunities for expansion across accounts.

Customer Success 19

Customer Success Case Study Roadmap Metrics 19

SmartKarrot

MARCH 30, 2022

Help drive Product Management roadmap through the voice of the Customer. Help communicate customers’ needs to the Product team and help shape the product roadmap. Partner with clients to create and deliver Case Studies that can be taken to market. Aid in the development and execution of customer onboarding initiatives.

Customer Success 19

Customer Success Roadmap Case Study Customers 19

CX Journey

AUGUST 11, 2016

Our project, fully developed and completed within two days, provided an internal app to our sales force that brought visibility to our current phone wait and email turn-around times and offered direct chat to our team such that when they are on the road they can contact us in the fastest method possible. OM : Absolutely.

Groups 0

Groups System Case Study Roadmap 0

SmartKarrot

OCTOBER 27, 2022

testimonials, case studies). Collaborate closely with Sales to support pilot customers, renewals, and expansion opportunities. Represent the voice of the customer to inform the sales process and product roadmap. Identify opportunities for customers to act as Hatica advocates (e.g. Apply here: [link].

Customer Success 19

Customer Success Case Study Roadmap ROI 19

SmartKarrot

FEBRUARY 17, 2022

Engage directly with Sales and Product teams to ensure clients are satisfied and that adoption metrics are being met. Manage the end-to-end software implementations with clients, post-sales. Work alongside Sales and Product to facilitate discovery calls with strategic partners and clients. Build out a Customer Success team.

Customer Success 19

Customer Success Case Study Hotels Roadmap 19

SmartKarrot

APRIL 14, 2022

Collaborate closely with Sales to support expansion opportunities. testimonials, case studies). Represent the voice of the customer to inform the sales process and product roadmap. Identify opportunities for customers to act as meQuilibrium advocates (e.g.

Customer Success 19

Customer Success Case Study Roadmap Customers 19

ClientSuccess

APRIL 20, 2017

He believes many organizations are wrestling with questions like, “How can I justify this department separate from Sales?” Eventually, Paul explained, Customer Success usually ends up owning more revenue than Sales. Product wants to speak with a customer about a feature, Marketing wants to do a case study, and so on.

Customer Success 40

Customer Success Case Study Net Promoter Score ROI 40

SmartKarrot

AUGUST 26, 2022

Working closely with the Sales & Onboarding teams to ensure a smooth customer journey. Collaborating with the Product team to shape the product development roadmap, incorporating the customers’ feedback. Implementing customer change programmes. Putting in place Success Enablement processes using data and reporting tools.

Customer Success 19

Customer Success e-support Case Study Roadmap 19

SmartKarrot

FEBRUARY 21, 2022

Partner with clients to create and deliver Case Studies that can be taken to market. Seamlessly partner with internal teams (Sales, Subject Matter Experts, and Support to deliver exceptional customer experiences. Assist sales in identifying growth opportunities or renewal risks. Deliver QBRs that are focused on impact.

Customer Success 19

Customer Success Case Study Roadmap Exercises 19

SmartKarrot

APRIL 20, 2022

Partner and collaborate across different departments within Degreed to quickly address client needs; namely Technical Consulting, Engagement, Content Services, Product, Engineering, and Sales. Work closely with the sales team to improve Client readiness pre-sales and support your clients to drive retention, expansion and upsell.

Customer Success 19

Customer Success Case Study Roadmap Trends 19