capabilities 
One Millimeter Mindset
DECEMBER 7, 2022
Your job description is a great place to start building professional capabilities. Leveraging your professional capabilities just beyond the boundaries of your job description can be gold. As a result, your professional capabilities represent a collaborative effort instead of a solo act. Contact Babette here.
SAP Customer Experience
FEBRUARY 17, 2023
These portals can provide a wide range of features and capabilities, but there are a few critical ones that every business should consider when implementing a customer portal. A customer portal allows businesses to interact with their customers in a more efficient and personalized manner. User Authentication and Access Control.
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Merkle
MAY 9, 2023
I’ll cover seven key capabilities that are transforming DAM systems, enabling organizations to streamline their workflows, improve content management, and ultimately deliver a more engaging and personalized user experience.
NICE inContact
NOVEMBER 30, 2020
Gartner recently published the 2020 Critical Capabilities for Contact Centers as a Service research report and NICE inContact received among the four highest scores in all use cases.
Speaker: Brian Morin, CMO & Helena Chen, Director of Product Marketing at SmartAction
Moreover, come away from this webinar with an understanding of how these new capabilities can apply to your business. During this webinar, you will: Understand how capabilities have evolved in voice and chat in just the last 12-months.
Uniphore
SEPTEMBER 22, 2021
While some legacy tools have added limited AI capabilities to the existing product, many are designed more for improving the accuracy of speech-to-text transcriptions than identifying trends and patterns in the data, analyzing agent performance or compliance, or understanding customer sentiment, emotion, and intent.
AWS Machine Learning
JULY 21, 2023
In this post, we show how to monitor and visualize a rodent population using Amazon SageMaker geospatial capabilities. Notebook First, we use an Amazon SageMaker Studio notebook with a geospatial image by following the steps outlined in Getting Started with Amazon SageMaker geospatial capabilities.
Also, you will meet the unique capabilities of SmartMessage in helping you reach your targets. In our exclusive guide, you will have the chance to learn how you can get more from channels like email, SMS, and push notifications.
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This involves your contact center design, the data you use, and some critical customer-centric capabilities. To make contact center conversations great, you need to set up the right environment for success. Start by making these 5 key changes: Work with your CRM.
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In the contact center industry, first-generation digital channels like email and web chat have seen significant adoption, along with video chat and co-browsing capabilities. However, customers are rapidly moving beyond these channels, seeking next-generation options. Social platforms are now becoming mainstream contact center channels.
Advertiser: Vanilla Forums
But without a clear understanding of a product’s capability, or the value it creates for customers, churn is unavoidable. As the eyes and ears of an organization, Customer Success can drive acquisition, expansion, and retention.
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Speaker: Conference Speakers
Learning Tech for Developing Employee Skills and Capabilities. Voice of the Employee and New Approaches for Mental Health, Balance, and Wellness. Performance Management Best Practices That Bring Coaching & Appreciation Plus Tools for Continuous Improvement. Lunch is on us for attendees. Save your spot!
Speaker: Brian Morin, Helena Chen, and David Parsons from SmartAction
In this webinar, we’ll explore the latest capabilities of AI assistants—just how well do they understand user intent and execute tasks? Today’s AI assistants are nothing like first-generation voicebots and chatbots that left most users frustrated and unwilling to interact with any kind of bot again.
Speaker: Tom Lewis, CEO of SmartAction
In this fast changing world, conversational AI is swiftly advancing and becoming more capable of handling complex calls. This means more and more companies are implementing cloud-based virtual agents that automate conversations traditionally handled by live agents, all of which can be done across several different channels.
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