SurveySensum

APRIL 1, 2024

Trust in a brand is not merely beneficial; it is crucial for a startup’s survival and growth. Research indicates a customer trust directly correlates with brand loyalty. And loyal customers make purchases 90% more often and are inclined to spend more during each transaction, contributing to better cash flow for the brand.

Brands 52

Brands Case Study Social Media Feedback 52

NICE inContact

AUGUST 5, 2019

Contact centers need to manage, engage and retain their contact centers’ most important resource—their people. In this webinar, you’ll hear a wide range of workforce optimization insights, from managing analytics to engaging your workforce to improving efficiency and productivity. And that’s just the beginning!

Tips 136

Tips Brands Contact Center Analytics 136

CX Workout - Ideas Blog

MAY 17, 2021

In this webinar, Decooda’s Chief Insights Officer, Kirsten Zapiec, and IntelliShop’s Vice President, Greg Dale, demonstrate how to take insights and turn them into outcomes through effective mystery shopping integrated with imaginative questions. Designed to promote creativity, engagement, verbosity, and emotional responsiveness.

Video 88

Video Retail Customer Experience Training 88

Lumoa

FEBRUARY 14, 2024

A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. It starts even before a consumer has their first interaction with your company and is an ongoing process that continues even after a sale has been made. This is the quality that draws people to your brand.

Strategy 208

Strategy Customer Experience How To Multi-Channel 208

ECXO

APRIL 14, 2023

ECXO Executives sessions1 In partnership with SAS, the European Customer Experience Organization (ECXO) presents Reframing the B2B Engagement Journey. Digital and Human engagement are where your company experience starts; let’s learn from the best companies how to do that right with your company flavor. Who are our panelists?

B2B 52

B2B Engagement Consulting Culture 52

Playvox

FEBRUARY 27, 2024

Likewise for agents, if they don’t feel engaged, appreciated, or see a growth path, they too can take their talent to another organization. In a buyer’s market, what is the future of workforce engagement? How do you keep your best employees engaged, motivated, and empowered? What is Workforce Engagement?

Engagement 73

Engagement Contact Center How To Employee Engagement 73

CSM Magazine

MARCH 23, 2022

Are you providing your customers with a range of engagement channels that satisfy their desires? Allow customers the means to interact with a live agent and empower those agents with the tools they need to make every interaction feel premium & personalized, while offering effortless resolution. I hope you can join us!

Omni-Channel 52

Omni-Channel Strategy Financial Leadership 52

inQuba

AUGUST 27, 2020

With GDP slashed, The 90% Economy is a world where building brand trust, digital engagement, and building customer rapport move to center stage in order to optimize customer retention and value. Level Up CX Summit is a 4-part series of interactive virtual events delivered by top international speakers. LiorArussy.com.

Customer Journeys 80

Customer Journeys Consulting Customer Retention Meeting 80

BirdEye

DECEMBER 8, 2022

If you don’t know which platforms are available, you may be throwing away opportunities to make your brand a household name. We’ll also help you narrow down your target audience and determine which platforms can help boost your brand and get more followers. Interactive social apps 7. Know your audience 2. Know your goals 3.

Social Media 98

Social Media Brands Video Entertainment 98

CSM Magazine

NOVEMBER 24, 2021

Reuters Events are excited to announce the final service & experience webinar of 2021: ‘Supercharging Customer Care: Optimizing Experiences to Drive Business Growth’ featuring senior leaders from EXPO2020, Hootsuite, Getaline Ecommerce & Customer Service Culture! Register now to join live or pre-order the recording!

Customer Care 52

Customer Care Customer Experience Ecommerce Culture 52

CSM Magazine

JANUARY 23, 2023

The figure comes from research undertaken by business process outsourcing firm Sigma Connected , and digital collections and recoveries experts Arum, with the partnership surveying 50 UK companies about their use of human interaction and digital channels when engaging with customers. Click here to view the webinar!

Interaction 52

Interaction Multi-Channel Study Connections 52

Comm100

JANUARY 17, 2024

Lean into Automation – Transforming Customer Service with AI & Human-Bot Harmony In a world where immediacy and personalization have become the cornerstones of brand communication, the realm of customer service is undergoing a revolutionary transformation. The digital revolution has altered the landscape of customer interactions.

Customer Service 193

Customer Service Chatbots Technology Interaction 193

Lithium

APRIL 2, 2024

RECAP] Khoros Fresh Features Product Release & Roadmap Webinar : The following on-demand Q&A and accompanying resources are intended to summarize recent releases, enhancements, and current plans for Khoros products, functionality, and other services to help you unlock the full power Khoros has to offer.

Roadmap 52

Roadmap Metrics CRM Resources 52

CSM Magazine

FEBRUARY 8, 2022

Event-led Engagement Platform, Airmeet , raises $35M USD Series B from Prosus Ventures, Sistema, Sequoia Capital India, RingCentral Ventures, and others. Event-led engagement platform Airmeet , today announced that it has raised $35M USD in Series B funding. To learn more about Airmeet, please visit: [link].

Engagement 52

Engagement Conference Multi-Channel Touchpoint 52

Lumoa

MARCH 8, 2023

Delivering top-notch CX increases customer loyalty and enhances brand reputation, which can boost revenue. Lumoa’s CEO and co-founder, Carlos del Corral, held a comprehensive webinar about the topic with Merete Medle, a highly esteemed CX practitioner with rich experience working for two of the biggest telcos in the Nordics.

Industry 208

Industry Customer Centricity Telecommunications Feedback 208

CSM Magazine

MARCH 31, 2020

We at Incite Group by Reuters Events have brought together visionaries from BT, Butternut Box and Customer Service Culture for a free webinar (10am GMT April 8th). Learn what training and soft skills your CS agents need, to showcase your brand in the most positive light possible.

Customer Focused 52

Customer Focused Exceptional Customer Service How To Culture 52

Vonage

JANUARY 30, 2019

It’s my favourite webinar of the year – our most popular and great fun! Jonty Pearce, editor of callcentrehelper.com pointed out that the annual webinar, which this post is based on, has a pretty good track record. Brands still struggle with the reality that omni-channel is about customer choice not cost reduction.

Omni-Channel 228

Omni-Channel Self Service Innovation Technology 228

Uniphore

JANUARY 14, 2022

Customers are vouching for brands that empower their agents and treat employees better. Specific areas of research interest for Alan are the impact that technology changes have on how business and customers engage and interact, the digital transformation of the customer experience, and the impact of algorithms and analytics.

Roadmap 130

Roadmap Customer Experience Contact Center Omni-Channel 130

Think Customers

FEBRUARY 13, 2024

Twelve months of toe-dipping and healthy scrutiny provided the launchpad to make some real moves with AI in the contact center, according to two customer experience experts on a recent webinar. 2024 is going to be a year of action,” said Cerise, who also serves as global head of RevGen , TTEC Engage.

Contact Center 52

Contact Center Analytics Healthcare Trends 52

COPC

APRIL 1, 2024

This pursuit includes engaging employees, reducing operational costs, and boosting product and service performance. Customer-facing technologies encompass a range of AI-powered tools for direct customer interaction. This approach moves away from traditional methods, making training more engaging and interactive.

Customer Experience 89

Customer Experience Contact Center Gamification Chatbots 89

NICE inContact

SEPTEMBER 30, 2019

Of all the communications channels, the web chat channel is quickly emerging as the leader in customer satisfaction and as a channel that improves agent efficiency, productivity and engagement. Just consider: Chat interactions have tripled in just the last couple of years. Phone interaction volume still leads but is falling.

Abandon Rate 136

Abandon Rate Net Promoter Score Contact Center Effort Score 136

Experience Investigators by 360Connext

JUNE 22, 2021

The relationship between a brand and its customers is like any other relationship. Those are important parts of the customer journey, but the overlooked opportunities may lie in the customers who are drifting away from the brand due to neglect. These are customers who are not happy or just “meh” about what your brand does for them.

Customer Journeys 297

Customer Journeys e-support Customers Loyalty 297

Oracle

JANUARY 4, 2021

In a recent webinar hosted by Oracle, Vitamix, a leading global manufacturer of high-performance blending technology for consumers and commercial settings, shared three ways to elevate customer experience and deepen loyalty. Design your loyalty program to foster engagement. Keep your content fresh to keep engagement high.

Loyalty Programs 75

Loyalty Programs Loyalty Brands CRM 75

Totango

NOVEMBER 5, 2021

What do you do when you realize that 95 percent of your customer base is tech-touch and you don’t have the manpower to properly engage with and measure this group? During the live presentation of the webinar, Harmon and Chu answered several questions from attendees about how they managed this feat. How to Drive Customer Engagement.

Customer Engagement 112

Customer Engagement Customer Journeys Engagement Strategy 112

BirdEye

APRIL 28, 2023

In this blog post, we’ll be discussing seven different strategies that can help you boost your business’s profits and get the most out of every client interaction. Social media marketing Consumers generally prefer to choose brands they trust and can obtain reliable information about online.

Insurance 98

Insurance Strategy Marketing Social Media 98

Vonage

MARCH 26, 2018

according to Accenture’s Digital Disconnect in Customer Engagement report. At NewVoiceMedia, we believe that competing in today’s CX-driven economy requires businesses to understand the link between emotion and customer loyalty, and provide more personalized and emotive customer interactions. Otherwise, it could cost you.

Omni-Channel 228

Omni-Channel Trends Customer Service Contact Center 228

Comm100

JULY 6, 2021

Comm100 Task Bot is a free, fun, and interactive chatbot that helps businesses of all sizes to increase engagement and drive sales. Gain leads with engaging conversation. The more engaging, the more likely the prospect will provide their information and convert into a lead. Increase engagement with 24/7 support.

Chatbots 256

Chatbots Sales eBook Resources 256

NobelBiz

NOVEMBER 13, 2023

Customers who enjoy positive interactions are more likely to become repeat buyers, brand advocates, and contribute to a lower churn rate. According to Forbes : 97% of consumers and 98% of contact center managers say customer service interactions impact whether consumers stay loyal to a brand.

ROI 111

ROI Net Promoter Score Measurement Customer Experience 111

NICE inContact

AUGUST 16, 2019

Brands of all sizes are learning that customer experience is no longer an afterthought: it’s the heart of what consumers want, and the foundation for profits. Ultimately, digital engagement is what customers demand. Explore more in our webinar replay , where our experts unpack the report’s key discoveries.

Contact Center 168

Contact Center Consumers Net Promoter Score Self Service 168

BirdEye

NOVEMBER 21, 2023

Juggling creative expression with the practicalities of project management and client interactions adds complexity. Elevate your social media engagement strategy Marketing for interior design businesses thrives on visual appeal and engagement. How can interior designing businesses implement this social media engagement strategy?

Marketing 109

Marketing Social Media Advertising Tips 109

Optimove

MAY 1, 2019

Webinar: Become an Independent Marketer. Optimove is used by 350+ customer-centric brands. Director of CRM, Rush Street Interactive. The post Driving Engagement with Contextual Marketing appeared first on Optimove. Learn how you can achieve independence through data accessibility! Josselin Petit-Hoang. Nikki Patel.

Engagement 72

Engagement Marketing Multi-Channel CRM 72

SurveySensum

JANUARY 26, 2024

The customer journey is dynamic and multifaceted, encompassing stages from awareness and consideration to purchase and post-purchase engagement. From the initial interaction to the post-purchase engagement, we will understand each phase, uncovering the touchpoints that shape the customer journey.

Customer Journeys 52

Customer Journeys Social Media Touchpoint Tips 52

SurveySensum

MARCH 25, 2024

Exit intent popups swoop in at the very moment when a user is about to leave your site, giving you one final chance to engage with them, offer something of value, and potentially turn that fleeting visit into a lasting conversion. This helps reduce bounce rates, which is important for improving SEO and user engagement metrics.

Examples 52

Examples eBook Survey User Experience 52

Totango

NOVEMBER 5, 2021

What do you do when you realize that 95 percent of your customer base is tech-touch and you don’t have the manpower to properly engage with and measure this group? During the live presentation of the webinar, Harmon and Chu answered several questions from attendees about how they managed this feat. How to Drive Customer Engagement.

Customer Engagement 86

Customer Engagement Customer Journeys Engagement Strategy 86

Lithium

SEPTEMBER 5, 2023

BRAND CONFIDENCE GUIDE: Customer Advocacy Khoros surveyed 1,620 adult consumers to understand better sentiment surrounding the state of consumer confidence in brands and the factors that drive customer loyalty. Webinars & Events Some event areas are limited to Khoros customers only.

Gamification 52

Gamification Metrics Social Media Tips 52

CSM Magazine

MAY 10, 2024

Onboarding Excellence The initial interaction between your brand and new customers sets the tone for the relationship. A positive support experience can turn a potentially dissatisfied customer into a brand advocate. Foster a Community Creating a sense of community around your brand can significantly reduce churn.

How To 52

How To Social Media Analytics Touchpoint 52

Cyara

FEBRUARY 22, 2024

It’s that final stretch of the customer interaction journey, encompassing the crucial moments when agents engage with customers to address their queries, resolve issues, and provide sales assistance and/or support. The last mile is the make-or-break stage in customer interactions.

Contact Center 76

Contact Center Customer Satisfaction Loyalty Interaction 76