SurveySensum

APRIL 1, 2024

Trust in a brand is not merely beneficial; it is crucial for a startup’s survival and growth. Research indicates a customer trust directly correlates with brand loyalty. And loyal customers make purchases 90% more often and are inclined to spend more during each transaction, contributing to better cash flow for the brand.

Brands 52

Brands Case Study Social Media Feedback 52

NICE inContact

AUGUST 5, 2019

In this webinar, you’ll hear a wide range of workforce optimization insights, from managing analytics to engaging your workforce to improving efficiency and productivity. Gaining insights into internal process improvement opportunities through interaction analytics tools. And that’s just the beginning!

Tips 137

Tips Brands Contact Center Analytics 137

NICE inContact

AUGUST 5, 2019

In this webinar, you’ll hear a wide range of workforce optimization insights, from managing analytics to engaging your workforce to improving efficiency and productivity. Gaining insights into internal process improvement opportunities through interaction analytics tools. And that’s just the beginning!

Tips 136

Tips Brands Contact Center Analytics 136

inQuba

AUGUST 27, 2020

With GDP slashed, The 90% Economy is a world where building brand trust, digital engagement, and building customer rapport move to center stage in order to optimize customer retention and value. Level Up CX Summit is a 4-part series of interactive virtual events delivered by top international speakers. Introducing Level Up CX Summit.

Customer Journeys 80

Customer Journeys Consulting Customer Retention Meeting 80

CSM Magazine

MARCH 23, 2022

Reuters Events have teamed up with Infobip to bring you the next webinar in their Customer Service Leadership series. ‘ Meet Customers Where They Are: Building a Seamless Omnichannel Strategy’ features insights from senior leaders from GM Financial, Infobip & Leap2Digital. Don’t lose customers and revenue by neglecting these desires.

Omni-Channel 52

Omni-Channel Strategy Financial Leadership 52

CSM Magazine

NOVEMBER 24, 2021

Reuters Events are excited to announce the final service & experience webinar of 2021: ‘Supercharging Customer Care: Optimizing Experiences to Drive Business Growth’ featuring senior leaders from EXPO2020, Hootsuite, Getaline Ecommerce & Customer Service Culture! Register now to join live or pre-order the recording!

Customer Care 52

Customer Care Customer Experience Ecommerce Culture 52

Lumoa

FEBRUARY 14, 2024

A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. It starts even before a consumer has their first interaction with your company and is an ongoing process that continues even after a sale has been made. This is the quality that draws people to your brand.

Strategy 208

Strategy Customer Experience How To Multi-Channel 208

Kerry Bodine

JANUARY 16, 2018

By taking a holistic view of customer interactions, this webinar will help you understand: Why journeys – and not individual touchpoints – predict business succes. How to determine what types of self-service solutions will improve customers’ perceptions of your brand. The role technology plays in self-service.

Self Service 0

Self Service Customer Journeys How To Touchpoint 0

InMoment XI

FEBRUARY 24, 2022

To help your brand along, here are three essential tips to close the gap between the C-Suite and CX teams. So how do you get executives to see and empathize with the customers they don’t interact with on a daily basis? Tip #1: Break Down Metrics. Metrics are core to any CX program—whether it’s NPS , CSAT , CES , etc.

Tips 493

Tips ROI Metrics Touchpoint 493

CSM Magazine

JANUARY 23, 2023

The figure comes from research undertaken by business process outsourcing firm Sigma Connected , and digital collections and recoveries experts Arum, with the partnership surveying 50 UK companies about their use of human interaction and digital channels when engaging with customers. Click here to view the webinar!

Interaction 52

Interaction Multi-Channel Study Connections 52

Kerry Bodine

AUGUST 5, 2015

What works: As a playful way to place a lunch order, Chipotle’s “burrito button” exemplifies a prime example of a bite-size interaction—pun intended! Brands that want to create smartwatch value won’t just remind customers of items on their to-do lists. What doesn’t: Clothing retailer Zara allows browsing on its app…and that’s it.

Interaction 120

Interaction Study Retail Examples 120

BirdEye

DECEMBER 8, 2022

If you don’t know which platforms are available, you may be throwing away opportunities to make your brand a household name. We’ll also help you narrow down your target audience and determine which platforms can help boost your brand and get more followers. Interactive social apps 7. Know your audience 2. Know your goals 3.

Social Media 98

Social Media Brands Video Entertainment 98

CSM Magazine

FEBRUARY 8, 2021

Reuters Events are excited to announce their next free customer service & experience webinar: ‘Kickstarting Your Customer-Centric Culture.’. This exciting webinar will explore the technologies, processes, tools & cultural shifts needed to install customer centricity into the heart of your organizational goals for 2021.

Customer Centricity 52

Customer Centricity Culture Employee Experience Leadership 52

CSM Magazine

JULY 2, 2020

AI-driven technology is changing the way brands interact with their customers and allowing for more accurate, well-informed responses. Reuters Events have brought together CX leaders from Starzplay, LoveHoney, Kiwi.com and Sodexo for an exclusive free webinar (10:00am 8th July BST). What innovations will make the difference?

Chatbots 52

Chatbots Omni-Channel Customer Care Interaction 52

Lumoa

MARCH 8, 2023

Delivering top-notch CX increases customer loyalty and enhances brand reputation, which can boost revenue. Lumoa’s CEO and co-founder, Carlos del Corral, held a comprehensive webinar about the topic with Merete Medle, a highly esteemed CX practitioner with rich experience working for two of the biggest telcos in the Nordics.

Industry 208

Industry Customer Centricity Telecommunications Feedback 208

CSM Magazine

JANUARY 22, 2020

We entrust agents with two of our most precious assets every day – our customers and our brand. Join customer service leaders from Marriott, Home Depot, Leumi Bank and Bold 360 (Jan 30, 12pm ET/ 9am PT) for our latest webinar: Unleash the full potential of your support agents.

Chatbots 52

Chatbots Knowledge Base Banking Training 52

CSM Magazine

MARCH 31, 2020

We at Incite Group by Reuters Events have brought together visionaries from BT, Butternut Box and Customer Service Culture for a free webinar (10am GMT April 8th). Learn what training and soft skills your CS agents need, to showcase your brand in the most positive light possible.

Customer Focused 52

Customer Focused Exceptional Customer Service How To Culture 52

InMoment XI

AUGUST 25, 2023

73% of customers say that a good customer experience is one of the biggest deciding factors for brand loyalty. InMoment recently held a webinar featuring Forrester , an independent, research and advisory firm. Let’s dive into what we covered on our webinar.

How To 260

How To ROI Net Promoter Score Measurement 260

CSM Magazine

JULY 4, 2019

The modern consumer expects to be able to interact with your brand across multiple channels. Join this exclusive 45-minute webinar (or receive the recordings) here. During this webinar our leaders will be revealing: How to integrate data from multiple touchpoints and use the insights for a seamless customer experience.

Self Service 45

Self Service Customer Service Gamification Social Media 45

Lithium

APRIL 2, 2024

RECAP] Khoros Fresh Features Product Release & Roadmap Webinar : The following on-demand Q&A and accompanying resources are intended to summarize recent releases, enhancements, and current plans for Khoros products, functionality, and other services to help you unlock the full power Khoros has to offer.

Roadmap 52

Roadmap Metrics CRM Resources 52

CSM Magazine

AUGUST 26, 2021

Join the Interactive Panel Discussion with RyanAir, Visible & Citrix – Prioritise Growth! Join our panel of experts: Pearl Servat, Head of Brand Marketing, Visible. As we enter a post-pandemic world, how will workplaces evolve to meet new employee, client, and organizational demands? Register for the discussion here!

Technology 40

Technology Strategy Trends Marketing 40

Uniphore

JANUARY 14, 2022

Customers are vouching for brands that empower their agents and treat employees better. Specific areas of research interest for Alan are the impact that technology changes have on how business and customers engage and interact, the digital transformation of the customer experience, and the impact of algorithms and analytics.

Roadmap 130

Roadmap Customer Experience Contact Center Omni-Channel 130

GetFeedback

JULY 19, 2019

We can agree there are more customer interactions than ever before, and some of that is our own fault. With advances in and the rapid adoption of technology, we’re able to interact with customers in different ways and places all along the customer journey. Some are calling CX the new marketing, others are calling it the new brand.

ROI 309

ROI How To Touchpoint Hotels 309

Comm100

JANUARY 17, 2024

Lean into Automation – Transforming Customer Service with AI & Human-Bot Harmony In a world where immediacy and personalization have become the cornerstones of brand communication, the realm of customer service is undergoing a revolutionary transformation. The digital revolution has altered the landscape of customer interactions.

Customer Service 187

Customer Service Chatbots Technology Interaction 187

Vonage

MARCH 26, 2018

At NewVoiceMedia, we believe that competing in today’s CX-driven economy requires businesses to understand the link between emotion and customer loyalty, and provide more personalized and emotive customer interactions. Here’s what we learned. Providing a seamless omni-channel service that makes sense for your customer base is essential.

Omni-Channel 228

Omni-Channel Trends Customer Service Contact Center 228

NICE inContact

SEPTEMBER 30, 2019

In our webinar, Boost Contact Center KPIs with Advanced Chat for CXone , you’ll can learn key findings as well as how chat has helped ECSI — customized digital solutions for higher education—transform its contact center , improve its KPIs (key performance indicators) and exceed customer expectations.

Abandon Rate 136

Abandon Rate Net Promoter Score Contact Center Effort Score 136

Vonage

JANUARY 30, 2019

It’s my favourite webinar of the year – our most popular and great fun! Jonty Pearce, editor of callcentrehelper.com pointed out that the annual webinar, which this post is based on, has a pretty good track record. Brands still struggle with the reality that omni-channel is about customer choice not cost reduction. So that’s it.

Omni-Channel 228

Omni-Channel Self Service Innovation Technology 228

Oracle

JANUARY 4, 2021

In a recent webinar hosted by Oracle, Vitamix, a leading global manufacturer of high-performance blending technology for consumers and commercial settings, shared three ways to elevate customer experience and deepen loyalty. The team wanted their program to reward the small brand interactions that foster engagement – not just drive purchases.

Loyalty Programs 75

Loyalty Programs Loyalty Brands CRM 75

Joe Rawlinson

JANUARY 31, 2018

Conduct Webinars to Answer Questions in Real Time. It’s hard to compete in business without the ability to always have face-to-face customers interactions. But in today’s digitally-driven age, consumers are looking for new ways to connect with and learn from brands in real time and many are turning to webinars.

Consumers 83

Consumers Tools Brands Marketing 83

Experience Investigators by 360Connext

MAY 11, 2021

After all, your customer is experiencing the brand via every interaction, touchpoint, service call, and delivery. The customer walks away with a perception of what the brand is, and whether or not this brand lives up to its promises, with every step along their personal journey. Want Greater CX Success?

Customer Experience Management 291

Customer Experience Management Customer Journeys Customer Experience Management 291

Feedbackly

MARCH 14, 2024

As one of the top CX trends for this year, there’s no doubt that Artificial Intelligence (AI) will be a game-changer in helping both brands and customers benefit from improved efficiency. For example, you can use AI chatbots to provide product/service information to customers who want to learn more about your brand.

Customer Experience 52

Customer Experience Engagement Chatbots Analysis 52

NobelBiz

NOVEMBER 13, 2023

Customers who enjoy positive interactions are more likely to become repeat buyers, brand advocates, and contribute to a lower churn rate. According to Forbes : 97% of consumers and 98% of contact center managers say customer service interactions impact whether consumers stay loyal to a brand.

ROI 111

ROI Net Promoter Score Measurement Customer Experience 111

Alida

SEPTEMBER 10, 2018

In a recent webinar on customer experience , we had the honor of hosting Annette Franz , founder and CEO of CX Journey Inc, for an in-depth talk about the why and the how of customer journey mapping. During the webinar, Franz discussed eleven mistakes that companies make when mapping the customer journey.

Customer Journeys 203

Customer Journeys Touchpoint Customers Interaction 203

BirdEye

APRIL 28, 2023

In this blog post, we’ll be discussing seven different strategies that can help you boost your business’s profits and get the most out of every client interaction. Social media marketing Consumers generally prefer to choose brands they trust and can obtain reliable information about online.

Insurance 98

Insurance Strategy Marketing Social Media 98