C Space

MAY 18, 2020

The Brand Move Roundup – May 15, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus.

Brands 52

Brands e-support Transportation Video 52

Experience Investigators by 360Connext

OCTOBER 1, 2014

How do you build customer relationships in today’s high-tech marketplace? Customers are casually dating competitors while we are constantly learning what makes them happy and trying to speak their language. Email is one of the few fertile grounds you have left for building customer relationships.

e-support 274

e-support Social Media Consulting Customers 274

TechSee

JUNE 16, 2022

Customers expect better and faster pre and post purchase services. Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Kustomer

JULY 28, 2022

In recent years, the idea of customer service has undergone a transformation. The modern customer has shrunk their attention span while raising expectations, all the while becoming quick to allow each and every experience to dictate their relationship with a brand. What Is Customer Experience? TABLE OF CONTENTS.

Customer Experience 105

Customer Experience e-support Social Media Knowledge Base 105

Gainsight

APRIL 9, 2024

We do this through Pulse events and wanted to create this with our Community Unplugged event. Nick Mehta, CEO at Gainsight and Kellie Capote, Chief Customer Officer at Gainsight kicked off the event and dove deep into why communities are important within the workplace and how to start building them.

Connections 52

Connections Chief Customer Officer e-support Roadmap 52

BirdEye

OCTOBER 5, 2023

What’s the first thing that comes to mind when someone mentions your brand name? Today’s marketplace is competitive and transparent, so managing brand perception isn't just important - it's imperative. The stakes are high, with 91% of customers admitting they'd switch to a competitor following a poor customer experience.

Examples 62

Examples Measurement Brands How To 62

Kustomer

JUNE 7, 2022

If the events of this year taught those of us in the customer experience world anything, it’s that we can never stop innovating to be more customer-centric. We can’t hope that we will “get by” just a little longer with legacy CRMs and support tickets. They built their business to connect with customers at scale.

Customer Experience 98

Customer Experience Self Service e-support CRM 98

CSM Magazine

JANUARY 29, 2024

Banks, e-commerce, online casinos, and many other types of businesses require customer service. Every reputable company ensures that its customers can contact them in case they have any questions or experience any problems. If users have complaints, this feedback helps a brand improve its weak points.

Omni-Channel 52

Omni-Channel Customer Service Knowledge Base e-support 52

Kustomer

DECEMBER 20, 2019

It has been an exciting year, with much growth and development not only for Kustomer, but for the customer service space as a whole. Here are some of the most memorable highlights: Top Customer Service Trends of 2019. Here is how customer service has changed as a result. The Changing Face of the Support Agent.

e-support 93

e-support Omni-Channel Case Study Comparison 93

C Space

JUNE 26, 2020

The Brand Move Roundup – June 26, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Three months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

Brands 52

Brands e-support Sports Advertising 52

C Space

JULY 16, 2020

The Brand Move Roundup – July 16, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Four months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

Brands 52

Brands Transportation Travel Fashion 52

Magellan Solutions

MARCH 5, 2023

Perform Functions of A Receptionist Virtual assistants perform the tasks of an office receptionist that schedule appointments, do follow-ups, manage customer records, process insurance, and communicate with patients. Marketing and Branding One of the effective advertising methods is social media.

Industry 98

Industry e-support Healthcare Social Media 98

CSM Magazine

OCTOBER 18, 2022

Dave Orstad, SVP professional services and support, Calabrio. Calabrio , the workforce performance company, has hired Dave Orstad as SVP professional services and support, reinforcing the organisation’s customer-first culture. Orstad will spearhead Calabrio’s global professional services and customer support teams.

Customer Success 52

Customer Success e-support Contact Center Customer Service 52

SmartMessage Blog

APRIL 14, 2023

Events are among the most essential topics in marketing activities. Especially in the B2B world, events are important to promote products and services and create new prospects. They were also organizing brand-specific events and creating interaction. They successfully filled the space in absence of physical events.

Marketing 52

Marketing B2B e-support Social Media 52

Storyminers

JULY 31, 2017

I n terview w i th M i k e W i ttenstein, F o un d e r of Storyminers as seen on the Digital Customer Experience website . T ips from an Expert in design thinking, c u s tomer e x p e rience and the power of story. Is there a difference between customer experience and digital customer experience anymore?

Customer Experience 153

Customer Experience e-support Chatbots Comparison 153

C Space

MARCH 12, 2020

The Brand Move Roundup. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. In a fast-moving global crisis such as the current coronavirus outbreak, brands have an important role to play. Chris Nurko. Chief Innovation Officer, C Space. Technology.

Brands 52

Brands Airlines Fashion Travel 52

C Space

APRIL 15, 2020

The Brand Move Roundup – April 15, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. Scardellette, Vice President, Cigna Dental & Vision.

Brands 52

Brands Hospitality Social Media e-support 52

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adrian Swinscoe.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

C Space

MAY 28, 2020

The Brand Move Roundup – May 27, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. The survey’s most surprising finding deals with young consumers and luxury.

Brands 52

Brands Fashion Apparel e-support 52

CSM Magazine

OCTOBER 18, 2022

Dave Orstad, SVP professional services and support, Calabrio. Calabrio Appoints New Leader of Customer Service & Support Team in Mission to Be Trusted Ally for Customers’ Success. Orstad will spearhead Calabrio’s global professional services and customer support teams.

Customer Service 52

Customer Service e-support Contact Center Conference 52

SmartMessage Blog

MAY 16, 2023

Establishing long-term customer relationships is important for the survival of companies. While the value per customer in B2C is less than in B2B, the total profit generated can be many times higher than in B2B, as there is a very large audience. According to Statista’s data , the size of the B2B e-commerce market was $17.9

B2B 52

B2B Marketing B2C e-support 52

SurveySparrow

FEBRUARY 18, 2024

What is it that’s making you look for a Customer Thermometer Alternative? The team and I spent a whole day finding the best alternatives to this customer feedback platform. What is Customer Thermometer ? Customization is limitless with instant survey design options and an icon playground.

Multi-Channel 52

Multi-Channel CRM Tourism e-support 52

C Space

MAY 22, 2020

The Brand Move Roundup – May 21, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus.

Brands 52

Brands Travel Hotels Airlines 52

Magellan Solutions

MAY 15, 2024

It is the power of outsourced IT support. Having reliable IT support in business is essential nowadays. These circumstances highlight the essential role of IT support in the business environment. Businesses risk costly downtime, inefficient workflows, security breaches, and a competitive disadvantage without robust IT support.

e-support 52

e-support System Innovation Software 52

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adrian Swinscoe.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SmartMessage Blog

MAY 16, 2023

Events are among the most essential topics in marketing activities. Especially in the B2B world, events are important to promote products and services and create new prospects. They were also organizing brand-specific events and creating interaction. They successfully filled the space in absence of physical events.

Marketing 52

Marketing e-support B2B Social Media 52

C Space

APRIL 22, 2020

The Brand Move Roundup – April 22, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus.

Brands 52

Brands Fashion Hotels Entertainment 52

Clarivate

OCTOBER 10, 2022

As part of the Drugs to Watch program, Clarivate experts use proprietary data sources, landscape and event monitoring and deep market knowledge to identify key drug developments expected to have a significant impact on patients and markets. Key ESMO findings. months; HR: 0.321, P<0.001). months vs. 20.3 months; HR 0.52; P= 0.00047). [11]

Study 52

Study Analysis Healthcare Marketing 52

SurveySparrow

MAY 2, 2024

Best for : Service-oriented businesses that benefit from in-depth customer feedback, such as hospitality, healthcare, and retail. Customization possibilities are provided to select your theme and design. White Label features will give the forms the branding that you require. Cons : A little advanced for beginners.

e-support 52

e-support Analysis Survey Feedback 52

Optimove

JUNE 15, 2023

Or a hell-bent on ensuring your customers are continually engaged – aka ‘scheduled’ SMS marketer? That’s the magic that happens when you respond to specific customer actions or events as they happen. Of course, many customers bite, but a few cart abandonment can be left behind. You’re a growing finance brand.

Marketing 98

Marketing How To Return on Investment e-support 98

Storyminers

JULY 29, 2016

There always seems to be a new product, service, or experience within reach of a brand’s current customer. And as we all know, replacing an existing customer costs 7 times more than retaining them. So how do you ensure your brand is retaining its precious customer base? VP of Customer Experience, Compellon.

B2C 124

B2C Customer Retention Strategy Brands 124

SmartMessage Blog

APRIL 27, 2023

Establishing long-term customer relationships is important for the survival of companies. While the value per customer in B2C is less than in B2B, the total profit generated can be many times higher than in B2B, as there is a very large audience. According to Statista’s data , the size of the B2B e-commerce market was $17.9

B2B 40

B2B Marketing B2C e-support 40

Talkdesk

NOVEMBER 16, 2020

2020 has been an extraordinary year for brands and retailers. COVID-19 has accelerated the channel shift from in-store purchases to e-commerce, leading many companies to rapidly adopt and upgrade their digital capabilities, while others were ill-prepared. For both, the upcoming holiday super peak will prove an important stress test.

Call Center 105

Call Center Self Service e-support How To 105

ViiBE Blog

JANUARY 20, 2022

ViiBE Blog 5 creative ways to digitally interact with customers, increase touchpoints, and track satisfaction levels Share this article Contents Share this article Contents Digital interaction with customers is now an essential tool as online business is going through its rebirth. What are customer touchpoints?

Touchpoint 52

Touchpoint Interaction e-support Infographics 52

Kustomer

JANUARY 7, 2022

Customer service can be a challenge in any type of business, but the last two years have created unprecedented obstacles and shifting circumstances across industries around the world. Why Customer Service for Subscription-Based Business Is Crucial. trillion by 2025. trillion by 2025. What Is the Subscription-Based Business Model?

Customer Service 97

Customer Service Self Service e-support Automotive 97

SmartMessage Blog

JUNE 5, 2022

Bulk e-mails are marketing tools that brands use as a means of introducing themselves to their target audience and can interact directly with potential customers when the right strategies are used. Bulk e-mailing, as the name suggests, means sending the same e-mail to more than one recipient at the same time.

e-support 40

e-support Marketing Chatbots Advertising 40

C Space

JUNE 1, 2020

The Brand Move Roundup – June 1, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. Others, though, are scaling back their usual spend.

Brands 52

Brands Multi-Channel Conference Advertising 52