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Connecting Culture, CX and EX for Impact with Karen Jaw-Madson

ECXO

The European Customer Experience Organization (ECXO) is Proud to Present Karen Jaw-Madson – Innovator in ‘Culture Your Corporate Culture’ speaking about Connecting Culture, CX and EX for Impact When? Her insights have graced the pages of distinguished publications, including Inc.,

Culture 156
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How Mixbook used generative AI to offer personalized photo book experiences

AWS Machine Learning

Today, Mixbook is the #1 rated photo book service in the US with 26 thousand five-star reviews. Mixbook aims to foster the profound connections between users and their loved ones through sharing of their stories in both physical and digital mediums. About the authors Vlad Lebedev is a Senior Technology Leader at Mixbook.

Travel 116
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The Top Ten Takeaways from Calabrio Customer Connect (C3)

Calabrio

Our annual Calabrio Customer Connect (C3) event has wrapped, and we are still feeling the buzz of excitement. Top 10 Takeaways from the Calabrio Customer Connect. Choosing only ten takeaways from this year’s Calabrio Customer Connect was challenging, but we have narrowed it down to these key moments: 1.

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United Airlines’ Guide to Improving Customer Experience Through Technology

Blake Morgan

Linda Jojo, EVP and Chief Customer Officer, is leading this transformation by integrating technology with a customer-first approach. It’s about using technology to improve both employee and customer experiences,” she explains. She is a customer experience futurist and author of three books on customer experience. 8CXLaws.com.

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How Casinos Are Revolutionizing Customer Service with Technology

CSM Magazine

Casinos are increasingly harnessing technology to elevate customer service, revolutionizing their interactions and support for patrons. By adopting advanced technologies, casinos strive to deliver a more personalized, efficient, and engaging experience. This tailored approach helps players feel valued and appreciated.

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5 Ways to Connect the Learner’s Journey to the Employee Journey

Experience Investigators by 360Connext

Here are five ways to create a cohesive employee experience by connecting learning to your employee’s journey overall. How does it connect to the overall mission and purpose of your organization? How does this learning opportunity connect to the customer experience? Involve learning in technology and tool rollouts.

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Citrus Group Stays Connected with BigChange Job Management Software

CSM Magazine

The BigChange connected mobile app and back-office system is also boosting health and safety and reducing the company’s environmental impact. Job scheduling tools, including the customer booking app, helps Citrus book routine call-outs and maintenance visits, well in advance, taking into consideration engineer location and availability.

Groups 52