what-is-crm Blog Related Topics 
Optimove
MAY 8, 2019
But what incremental revenue should be measured? This blog is the first in a series of pieces, presenting the different actions and activities a company must take to see real value from its CRM platform. Let’s say that you calculated a CRM Contribution of $100K this month but measured only 80% of your campaigns.
Comm100
APRIL 2, 2024
In this blog we will explore effective strategies and plans to improve your CSAT score, ensuring your business thrives by keeping your customers at the heart of what you do. Understanding CSAT and its importance Before we delve into how to improve CSAT score, it’s crucial to understand what CSAT is and why it matters.
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Lumoa
APRIL 28, 2024
If you’re reading this blog post, you are probably one of them. Despite efforts to collect and analyze feedback, employees frequently struggle to pinpoint what affects these metrics. Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue.
Comm100
FEBRUARY 15, 2022
If you want your brand to thrive in the modern market , you’ll need to know how to pivot your customer service practices to give your target consumers what they want ASAP. What are on-demand economies? In a nutshell, an on-demand economy prioritizes providing consumers with what they want when they want to.
ShepHyken
SEPTEMBER 20, 2019
With more B2B companies choosing support software technology as their “hub” for all customer communication, it’s important to determine what departments need access and why. Because of this ongoing dialogue, it’s important they know what issues a customer is having so they can be prepared for their next “check-in” call.
GetFeedback
OCTOBER 16, 2018
Salesforce’s customer relationship management (CRM) tool helps businesses support their customers in a powerful and efficient way by allowing them to combine big data with sophisticated customization. Since data is the deciding factor of most strategic business decisions, it’s essential to prioritize the maintenance of CRM data integrity.
ShepHyken
FEBRUARY 9, 2018
What is the most important thing you can do to improve relationships with your customers? What is brand advocacy? Make sure what you’ve said is professional and respectful. Setting the right goals shows you understand the needs of your customers and what your team can do to better support them.
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