Comm100

MAY 25, 2022

Looking towards the Great Resignation and the pandemic, many workers have begun rethinking what their expectations at a job are. Today, embracing AI and machine algorithms can quickly improve your service. Demand shifted in many areas and supply chains, which were once thought to be immutable, became disrupted and susceptible to upset.

Contact Center 130

Contact Center Customer Service Omni-Channel Social Media 130

Comm100

DECEMBER 18, 2023

Generative AI stands out as a groundbreaking development this year, showing particular promise in the realm of customer service. But with so much conversation around it, how many people really understand how Generative AI works? What is Generative AI? How Does Generative AI Work?

Chatbots 130

Chatbots Training Customer Satisfaction Technology 130

Comm100

JANUARY 17, 2024

Lean into Automation – Transforming Customer Service with AI & Human-Bot Harmony In a world where immediacy and personalization have become the cornerstones of brand communication, the realm of customer service is undergoing a revolutionary transformation. Chapters Chapter 1 What is automation in customer service?

Customer Service 193

Customer Service Chatbots Technology Interaction 193

Lumoa

NOVEMBER 30, 2022

Now, technologies such as AI and machine learning are driving highly personalized customer experiences. For many, the answer is found in conversational AI. Are you new to the world of conversational AI, or are you an expert simply looking to brush up on your knowledge? Incorporate a digital sales agent.

Retail 208

Retail Customer Experience Chatbots Ecommerce 208

Lumoa

DECEMBER 19, 2023

The secret lies in the capabilities of AI and its proficiency in conducting sentiment analysis. Customer feedback is a precious resource for understanding what’s effective and what needs improvement. In this article, we’ll explore five innovative and creative ways to leverage AI for sentiment analysis.

Analysis 208

Analysis Social Media Trends Feedback 208

Comm100

MAY 23, 2023

This blog will help you on your way, providing the top automated customer service examples that can be used across industries. This blog will help you on your way, providing the top automated customer service examples that can be used across industries. What is customer service automation?

Examples 185

Examples Customer Service Chatbots Knowledge Base 185

Comm100

OCTOBER 17, 2023

What is customer service automation software? Customer service automation software are tools designed to automate and streamline customer support processes, often powered by AI. Certain complex and sensitive issues often require human empathy, creativity, and complexity that even the most advanced AI cannot provide.

Software 190

Software Chatbots Customer Service Knowledge Base 190

BlueOcean

OCTOBER 23, 2023

(This is updated version of our most popular blogs: 52 RFP Questions (2013), 51 RFP Questions (2016), 60 RFP Questions (2020)) Every few years we update our recommended list of contact center RFP Questions. List address & number of employees for each location) What percent of your workforce is remote/work-at-home?

Customer Care 177

Customer Care Contact Center Comparison Employee Engagement 177

Comm100

DECEMBER 8, 2020

What is a Chatbot? Another name for a chatbot is ACE, namely Artificial Conversational Entity. They are assistants that take over and automate your online conversations with customers. They have the conversations your customer service representatives would have at a fraction of the normal time and cost. Enter automation.

Chatbots 134

Chatbots Customer Satisfaction Customer Service Representative Social Media 134

Comm100

AUGUST 8, 2022

Enter AI chatbots – ever-improving tech that lets organizations automate conservations and meet the modern demands of fast, 24/7 support. If you feel like you need to catch up on what chatbots are and how they work, you’ve come to the right place. In this article, we’ll answer your questions like “what is a chatbot?”

Chatbots 203

Chatbots Customer Service Knowledge Base Social Media 203

ECXO

APRIL 18, 2024

Delving into Digital Conversations for Business Survival or Irrelevance, featuring Paolo Fabrizio The European Customer Experience Organization (ECXO) is delighted to announce our upcoming session on AI digital conversations, a topic of utmost importance in today’s business landscape. Born and bred in Milan, Italy.

Insurance 105

Insurance Consulting Travel B2B 105

Lumoa

NOVEMBER 3, 2022

Lumoa Product News for November 2022 Conversational Analytics now ignores “junk” Did you know you can put entire conversations into Lumoa, such as those that happen in support emails, chat threads, or phone calls? Look for a webinar in Q1 2023 covering the Conversational Analytics, as mentioned above.

Analytics 208

Analytics Knowledge Base Analysis Feedback 208

Comm100

MARCH 20, 2024

This blog explores the decline of public trust in government, backed by data from the U.S., In the United States, a Pew Research Center study revealed that only 24% of Americans expressed trust in the government to do what is right “just about always” or “most of the time” – a stark decline from the past decades.

Government 196

Government Communication Self Service Chatbots 196

Comm100

AUGUST 10, 2022

In this blog, we’ll look at the top 5 benefits of chatbots in customer service with case studies and data to back it up. The promise of AI has always been the ability to move humans away from repetitive work, and this is one of the key chatbot benefits. When someone asks, ‘what are the benefits of chatbots?’,

Chatbots 215

Chatbots Customer Service ROI Case Study 215

ShepHyken

JUNE 28, 2019

This week we feature an article by Chris Connolly that discusses h ow assistive AI blends with human-only qualities to create a new category of “superagents.”. That’s what we all fear. With the right training, they can, and the humans will continue to do the jobs that AI isn’t ready to handle. Technology replacing humans.

Contact Center 111

Contact Center Self Service Banking Airlines 111

Comm100

SEPTEMBER 26, 2023

In this blog we will explore some advanced and effective personalized service examples that defy the ordinary and are setting new standards in customer service and engagement. This gives agents a wealth of information about the customer and their customer journey, no matter what channel they reach out on.

Examples 180

Examples Chatbots Omni-Channel Customers 180

Eptica

JANUARY 9, 2019

Date: Wednesday, January 9, 2019 Author: Anne-Claire Bellec - Marketing Director Reviewing 2018 – our top 10 blog posts from the year. Author: Anne-Claire Bellec - Marketing Director As we come back to work after the holiday season and settle into 2019, it’s a good time to review last year and what we’ve learned.

Average Handle Time 89

Average Handle Time Self Service Chatbots ROI 89

AWS Machine Learning

MARCH 4, 2024

Amazon Bedrock is the best place to build and scale generative AI applications with large language models (LLM) and other foundation models (FMs). It enables customers to leverage a variety of high-performing FMs, such as the Claude family of models by Anthropic, to build custom generative AI applications.

Innovation 135

Innovation Travel Financial Exercises 135

NobelBiz

APRIL 30, 2024

AI-based call centers are revolutionizing how businesses interact with their customers. An AI-based call center utilizes artificial intelligence technologies to manage and improve customer interactions. An AI-based call center utilizes artificial intelligence technologies to manage and improve customer interactions.

Call Center 105

Call Center Contact Center Chatbots Virtual Agent 105

BlueOcean

MARCH 13, 2023

Talk of ChatGPT is everywhere from your LinkedIn feed to the evening news to, yes, this blog. The question of the moment is: what role is ChatGPT going to play in delivering a loyalty-building customer experience? But with ChatGPT in the spotlight, we wanted to bring you a deeper dive into AI in the contact center.

Contact Center 156

Contact Center Customer Experience Self Service Chatbots 156

NobelBiz

APRIL 30, 2024

AI-based call centers are revolutionizing how businesses interact with their customers. An AI-based call center utilizes artificial intelligence technologies to manage and improve customer interactions. An AI-based call center utilizes artificial intelligence technologies to manage and improve customer interactions.

Call Center 104

Call Center Contact Center Chatbots Virtual Agent 104

Uniphore

NOVEMBER 18, 2021

feel is invaluable to business growth. Emotional Intelligence: An Overview While it may sound like a loose plot for the latest artificial intelligence (AI) Hollywood blockbuster, using machines to understand customer emotion is now very much a reality. Amazon is honing its Alexa AI tool ?to An emotion AI system is also?capable

Roadmap 162

Roadmap Call Center Policies Brands 162

Comm100

JULY 4, 2023

If you’re reading this blog, you’ve likely come to the realization that your customer service & support operations could benefit from chatbots and automation – welcome to the club! To make sure you find the right chatbot for your team, we have put together the key questions to ask chatbot vendors when deciding what software to buy.

Chatbots 130

Chatbots How To Measurement Report 130

BirdEye

SEPTEMBER 15, 2023

Anything you can do to bring efficiency and agility to this function, you must embrace it, and that begins with using AI in sales processes. With Artificial Intelligence, sales teams can change how they approach selling and significantly increase lead generation, lead conversion, and overall customer experience.

Sales 110

Sales Chatbots Trends Report 110

2020 Research

OCTOBER 18, 2023

During Sago’s recent webinar, “ Harnessing AI in Research: A Roadmap to the Future ,” Raj Manocha, Chief Client Officer of Sago, delved into the current state of AI in market research and how to leverage its capabilities to enhance insights and drive forward-thinking strategies. A: This is more about how the tool is built.

Marketing 108

Marketing Healthcare Analysis Case Study 108

Uniphore

DECEMBER 27, 2021

Conversational AI may be the answer. Conversational AI can greatly improve the help desk user experience. Conversational AI and automation offer actionable solutions for each challenge. The addition of AI-powered analytics can improve call volume prediction accuracy and management.

Self Service 211

Self Service User Experience Chatbots Consulting 211

ShepHyken

APRIL 5, 2019

However, as AI technology becomes more advanced, chatbots are quickly becoming a vital part of the whole customer experience journey. Research shows that 49% of consumers would prefer to shop at an eCommerce store that had AI support available – often in the form of a chatbot. Support like that pays off in the long-term.

Chatbots 116

Chatbots Customer Experience Contact Center Ecommerce 116

Uniphore

JANUARY 25, 2022

A blog post from Umesh Sachdev, CEO & Co-founder, Uniphore. However, in artificial intelligence (AI), the feeling is anything but cautious. While the rest of the world was scrambling to course-correct in the wake of the global pandemic, AI was undergoing nothing short of a revolution. Emotion is the Next AI Frontier.

Healthcare 130

Healthcare Video Banking Contact Center 130

Comm100

NOVEMBER 10, 2021

Despite what many people assume, customer service agents aren’t being left behind in the move toward automation. In this blog we’ll walk you through the four key steps you need to consider for a highly effective customer service chatbot. Step 1 – What are your goals? Step 2 – What channels do you need support on?

Chatbots 201

Chatbots Customer Service Social Media CRM 201

Uniphore

NOVEMBER 23, 2021

The partnership between Uniphore and Tech Mahindra combines Uniphore’s AI and automation-driven technology with Tech Mahindra’s service expertise. The Conversational Automation platform uses AI to hear what service agents might miss, including emotion and intent. Uniphore and Tech Mahindra Partnership.

Average Handle Time 130

Average Handle Time Return on Investment e-support Analytics 130

BirdEye

OCTOBER 3, 2023

What do you do when someone leaves a negative review of your business online? In this blog, we’ll cover the key lessons Baer shared with Colwell on extracting value from negativity. Want to hear the full conversation? Understanding what you’re working with is the key to a successful resolution. Access the webinar here.

Customer Experience 105

Customer Experience Social Media Feedback Loyalty 105

Comm100

APRIL 2, 2024

In this blog we will explore effective strategies and plans to improve your CSAT score, ensuring your business thrives by keeping your customers at the heart of what you do. Understanding CSAT and its importance Before we delve into how to improve CSAT score, it’s crucial to understand what CSAT is and why it matters.

Strategy 232

Strategy How To Wait Times Customer Satisfaction 232

Uniphore

JANUARY 21, 2022

Conversational AI and automation are rapidly modernizing today’s healthcare consumer experience. Using real-time data—including emotion, sentiment and intent analysis—AI-powered systems are substantially shortening and simplifying complex patient and member journeys.

Healthcare 147

Healthcare Net Promoter Score Call Flow Self Service 147

Uniphore

NOVEMBER 16, 2021

With a conversational automation platform that understands the customer’s real intent and sentiment, banking contact centers can deliver a positive conversational experience that drives customer satisfaction. Between 2020 and 2021, financial technology adoption grew from 58% to 88% of U.S.

Banking 130

Banking Net Promoter Score Contact Center eBook 130

BirdEye

NOVEMBER 15, 2023

With the rise of AI and automation, new possibilities have emerged for optimizing digital presence across Google search, maps, profiles, reviews, ads, and more. AI can help businesses engage customers, automate operations, and improve employee efficiency. We’ve had some great conversations on the evolution of AI.

Brands 110

Brands Data Technology Consumers 110

kommunicate

JULY 27, 2021

What is Conversational AI? We all remember conversing with a Chatbot at some point in our lives. The post Conversational AI: A Complete Guide for Business in 2021 appeared first on Kommunicate Blog. It was simply too complex for the Bot to decipher.

Chatbots 98

Chatbots Connections Customers 98

ShepHyken

AUGUST 31, 2018

This week we feature an article by Yura Filimonov who shares some of the many ways we can use AI to provide customer support. – Shep Hyken. The hype around AI is high, but it may seem unclear to businesses, whether they’ll benefit from it themselves. In fact, LG pledged to include AI in every home appliance they make.

Self Service 74

Self Service Chatbots Social Media Insurance 74