Uniphore

OCTOBER 26, 2021

New Program Provides Foundation to Support Large-Scale Enterprise Digital Transformation Efforts with Leading Conversational Automation Solutions PALO ALTO, Calif., October 26, 2021 [8AM EST, 5 AM PST] — Uniphore , the leader in Conversational Automation, today announced?its

Innovation 179

Innovation Rewards Programs Return on Investment Resources 179

Totango

NOVEMBER 10, 2023

Who owns the customer community for your organization? We hope so! Here are the hottest takeaways from the discussion—and, in our opinion, probably worth considering as we work towards the next generation of customer success. As a leader in customer success, who’s your friend in the C-suite? At Totango Live!

Customer Journeys 97

Customer Journeys Customer Success Exercises Touchpoint 97

Lumoa

APRIL 21, 2022

Wayne Dyer Act 1 The Customer Support Blues “Does Customer Support have enough of a mandate to drive improvements in customer satisfaction?” When I started thinking about writing a piece on transforming customer support, this question immediately came to mind. What will your answer be? I can almost picture the scene.

How To 208

How To Self Service Banking Customer Satisfaction 208

Totango

OCTOBER 18, 2023

Leader” in the Grid® Report for Customer Success Software and “Leader” in Grid® Report for Customer Data Platform are two of our favorites and clearly demonstrate our commitment to driving customer business results. vital business trends) and externally (i.e., It’s that time! customer health).

Customer Journeys 101

Customer Journeys Software Report Customer Success 101

Customer Bliss

APRIL 6, 2020

In each episode of the Daily Dose of OPTIMISM, I want to share acts of goodness that will drive and will earn both human and financial prosperity, as we work our way out of this. Now we know the elderly are having a hard time getting their groceries, getting their care. Rethink How You Can Help Your Community.

e-support 210

e-support Financial Banking System 210

Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. These awards reflect superior engagement and commitment from our users, who continue to highlight and share the key aspects of Totango and our software they find most beneficial.

Report 108

Report Effort Score Customer Centricity User Experience 108

ChurnZero

MAY 4, 2023

Multiple relationships benefit clients and service providers since they get to know each other on a deeper business level. The quality and strength of more relationships contribute to the sense of a trusted community. The quality and strength of more relationships contribute to the sense of a trusted community.

Tips 98

Tips Gamification Feedback Customer Success 98

Lithium

MARCH 5, 2024

Some blog areas are limited to Khoros customers only. Khoros Academy | Early Access Launch: You asked, and we listened. Khoros Academy will offer eLearning courses and role-based learning paths that teach you how to use commonly used capabilities of our Khoros solutions. Hello Atlas members! Sign up today !

Social Media 52

Social Media Self Service Roadmap Insurance 52

Totango

NOVEMBER 14, 2023

As businesses expand and customer success becomes increasingly important, companies must find ways to scale their customer relationships and strengthen connections. Higher Logic and Totango teamed up to empower businesses to do just that, combining one-to-one customer relationships with one-to-many community relationships.

Connections 62

Connections Chief Customer Officer Customer relationships Customer Relationship Management 62

CX Accelerator

JUNE 8, 2020

Problems occur, however, when surveys become the only way we listen to customers — especially when you consider that a good survey response rate is in the realm of 20-30%. The response was so good that it begged to be a blog post. And then ‘what one thing can we be doing to help you be more successful?’

Survey 345

Survey Social Media Contact Center Call Recording 345

GetFeedback

APRIL 18, 2019

Whether you are a business with retail storefronts or a strictly digital company, the customer experience (CX) services you provide for your customers matter quite a bit. This makes it pivotal for businesses to offer adequate CX services to both new and recurring buyers. No business acts as a solitary entity in any given industry.

Customer Experience 274

Customer Experience How To Omni-Channel Customer Centricity 274

TechSee

AUGUST 14, 2023

TechSee’s Annual Influencer List For a second year, everyone at TechSee is proud and excited to share our annual list of influential leaders in the space of digital customer service. We received overwhelmingly positive feedback last year, so we’re back with another edition – this time even bigger and better!

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Totango

JULY 11, 2023

We believe the flexibility and versatility of a composable CS platform is what sets Totango apart, making it easy for customers to get up and running quickly and providing them quick time-to-value. We’re grateful to all the Totango users for sharing their perspectives and support with the G2 community. ” — Juan G.,

Customer Journeys 82

Customer Journeys Customer Success Sports Software 82

CSM Magazine

MARCH 4, 2022

Intelligent self-service (ISS) experts, 4 Roads , has partnered with the Institution of Engineering and Technology (IET) to transform its global membership network and knowledge sharing capabilities through a new online community platform built on Verint Community. As a result, content was only visible to a fraction of its membership.

Self Service 98

Self Service Technology Chatbots User Experience 98

Totango

NOVEMBER 27, 2023

After several years of relentless pursuit of new business, 2023 made it clear to many companies that growth at all costs is not a sustainable strategy. Offer self-service functionalities through community and knowledge centers. Deliver in-app guidance and content aimed at prioritizing user adoption.

Report 91

Report Trends Customer Success Self Service 91

Alida

OCTOBER 1, 2018

Pioneers of audience engagement, BuzzFeed is a business that never waits for change: they create it. It’s that kind of thinking that inspired BuzzFeed to activate their insight community ? It’s that kind of thinking that inspired BuzzFeed to activate their insight community ?to your insight community.?

Engagement 189

Engagement Tips Advertising Innovation 189

Comm100

APRIL 22, 2023

Higher Ed Admissions – Strategies for Increasing Student Enrollment 69% of admissions officials from community colleges and 55% of admissions officials from private colleges are very concerned about meeting their institutions’ goals for new students. This comes as student enrollment plummets.

Strategy 130

Strategy Chatbots Omni-Channel Social Media 130

Comm100

JANUARY 17, 2024

Lean into Automation – Transforming Customer Service with AI & Human-Bot Harmony In a world where immediacy and personalization have become the cornerstones of brand communication, the realm of customer service is undergoing a revolutionary transformation. Why should businesses lean into automation?

Customer Service 187

Customer Service Chatbots Technology Interaction 187

Steve DiGioia

MAY 17, 2021

That’s what our customers want and that’s what we wish to provide. With the simple act of complaining, your customer is telling you “I care about your business and your success”. Great customer service. But it’s difficult remembering all the different steps to take to provide it. Store these in your CS toolbox to use as needed.

Customer Service 341

Customer Service e-support Self Service Customers 341

BirdEye

DECEMBER 5, 2023

A business’s local reputation is one of the most critical factors contributing to its success in a competitive market. A recent Birdeye survey showed that: 68% of consumers check reviews before they engage with a local business. 78% of consumers would not buy from a business with a negative reputation.

Management 111

Management Social Media Multi-Channel Feedback 111

BirdEye

MARCH 11, 2024

Hashtags are more than just a trend; they are a vital tool for businesses aiming to boost their online presence and engage their target audience effectively. This blog will guide you through selecting, analyzing, and optimizing hashtags to attract your ideal customers. Table of contents What are hashtags for business?

Social Media 72

Social Media Trends Analytics Connections 72

Gainsight

JULY 31, 2023

In the digital age, customer experience is the bedrock of a successful business, and companies are continuously seeking innovative ways to engage and support their customers. Sonos’ community is a vibrant ecosystem where customers come together to share their passion for audio and their experiences with Sonos products.

Self Service 52

Self Service Customer Centricity Innovation Resources 52

Comm100

APRIL 17, 2023

To communicate digitally with their patients, organizations must only use HIPAA compliant messaging software. In this blog, we will break down what HIPAA compliant messaging is, why it matters, and why healthcare providers around the world are using Comm100’s HIPAA compliant messaging software. million per year.

Healthcare 130

Healthcare Communication Multi-Channel Policies 130

Customer Bliss

AUGUST 28, 2020

We’ve had discussions about their role in developing a customer experience strategy within their organization or for other organizations, and about how they’ve had to recently pivot in their jobs. So we’re trying to balance, one, having a vision for the future. We had our 2020 plans.

Customer Journeys 323

Customer Journeys Roadmap Leadership Customer Experience 323

Gainsight

MARCH 1, 2024

As we stand at the cusp of technological advancements and evolving consumer expectations, it’s imperative to glean insights from those at the forefront of driving CS forward. In this blog, we asked four remarkable female leaders in CS about their predictions and foresight into the future of this pivotal field.

Customer Success 59

Customer Success Chief Customer Officer Customers Metrics 59

Totango

JANUARY 22, 2024

We polled our Customer Advisory Board (CAB) at the end of last year to gauge which way they saw the pendulum shifting for CS in 2024. In fact, 63% of CAB members said their top 2024 prediction was that businesses would put more strategic and bottom-line emphasis on expansion versus acquisition to drive revenue growth.

Customer Success 94

Customer Success Consulting Customers Leadership 94

Lithium

JUNE 6, 2023

We have lots of resources to help you give your customers the experience they are expecting from you. Some blog areas are limited to Khoros customers only. Some blog areas are limited to Khoros customers only. Summer is coming up quick! Sign up today ! Here’s the Atlas content you do not want to miss!

Video 52

Video Analytics Tips Resources 52

Gainsight

OCTOBER 5, 2023

Launching a Customer Community can feel overwhelming. But, you absolutely can’t skip building a Customer Community—and it can be simple. Why You Need a Customer Community In today’s market, providing a centralized destination for self-service resources is table stakes. Let’s dive in.

Self Service 52

Self Service Roadmap Feedback Strategy 52

Lithium

SEPTEMBER 5, 2023

Some blog areas are limited to Khoros customers only. The results from our research paint a picture of how consumers view their interactions with brands while offering insight into what those brands can do to gain customer trust, support, and confidence. Hello Atlas members! Sign up today !

Gamification 52

Gamification Metrics Social Media Tips 52

Alida

DECEMBER 4, 2017

In the last few years, we’ve been rethinking our approach so that drivers become aware of our innovations and get behind the wheel of a Cadillac today and for years to come. At the core of our strategy is a commitment to put our customers in the driver’s seat. At least not yet. Navigating a changing horizon.

Customer Centricity 170

Customer Centricity Marketing Automotive Innovation 170

Clarivate

OCTOBER 29, 2021

Today, the Center has been recognized as one of the top 100 stakeholder businesses in the city by the Chandler Chamber. On behalf of the worldwide customer care team and our executive leadership team I’m proud to share that our Chandler Center of Excellence (CoE) has been identified as a key employer that help shape the future of the area.

Company 98

Company Customer Care Innovation Culture 98

Beyond Philosophy

OCTOBER 26, 2023

Since we discussed this on a recent podcast, and I thought many of you might have the same problem, I thought I would also share our insight on this topic here. Before we get into that, I thought I would mention that Beard contacted us as part of our “I’m in a pickle!”

Brand Values 88

Brand Values Brands Social Media Sports 88

Customer Bliss

JULY 23, 2019

Sometimes in our lives as customers when we need help our own fortitude and ability to fend for ourselves determines the outcome. We’re glad for the outcome received, but we don’t know if we have it in us to do it again. The following is a lightly edited transcript of the video below.

Healthcare 173

Healthcare Chief Customer Officer Travel Video 173

Call Experts

APRIL 8, 2024

Today, utilities play an undeniably vital role in our daily lives. We rely heavily on these essential services, from electricity and water to telecommunications and internet services. In this blog, we’ll explore the topic of using a call center for utilities and how it can enhance the overall customer experience.

Contact Center 52

Contact Center Self Service Multi-Channel Customer Service 52

Retently

FEBRUARY 9, 2024

What questions do you include to not only garner responses but also drive your business forward? Our guide walks you through crafting a compelling questionnaire with 35 essential questions you can use immediately. Effective customer feedback surveys require setting clear objectives, choosing suitable question types (e.g.,

Feedback 113

Feedback Net Promoter Score Effort Score Customer Satisfaction 113

ShepHyken

JULY 26, 2021

My Comment: We start this week’s Top Five roundup with an article focused on why a focus on the internal customer experience is important to delivering a better external customer experience. Fast Company) As we move closer to recovery in the U.S., Fast Company) As we move closer to recovery in the U.S.,

Customer Service 101

Customer Service Contact Center Customer Retention Poor Customer Service 101

Storyminers

APRIL 6, 2020

A few months ago, no company or business would have thought to prepare for a pandemic. CSR is a business model that holds companies accountable for the impact of their actions and policies. However, everyone is currently experiencing an unprecedented situation, which has forced us to stand back, breathe and think. Sainsbury’s.

Brands 147

Brands How To Policies Course 147