TechSee

AUGUST 14, 2023

TechSee’s Annual Influencer List For a second year, everyone at TechSee is proud and excited to share our annual list of influential leaders in the space of digital customer service. We received overwhelmingly positive feedback last year, so we’re back with another edition – this time even bigger and better!

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Lumoa

MARCH 21, 2023

You read blog posts and research articles if you want to learn more about a specific topic. For example, there are plenty of good customer experience books to read if you want to learn more about customer experience. To help you out, we have listed our top 10 must-read customer experience books. I hold nothing back.

Customer Experience 236

Customer Experience Chief Customer Officer Customer Experience Management Customer Centricity 236

ChurnZero

MAY 4, 2023

There’s a closely held growth secret among large B2B professional services firms, like consultants, accountants and law firms, that Customer Success Managers (CSMs) might appreciate: The more relationships a client has across a firm, the lower that client’s flight risk.

Tips 98

Tips Gamification Feedback Customer Success 98

Optimove

NOVEMBER 9, 2023

Marketers must employ innovative Customer-Led Marketing strategies to attract new users, enhance their gaming experience, and boost revenue. Remember, CRM (Customer Relationship Marketing) marketing tools like Optimove are not solely for retention. They can also be leveraged to enhance the entire gaming ecosystem.

Tips 72

Tips Advertising CRM Innovation 72

Wootric CX Blog

JUNE 1, 2020

Executives and end-users look for different things when choosing software products. There was a time when executives were the gatekeepers who decided which B2B software products their companies purchased while the end-user experience took a back seat—but that era has ended. What is Product-Led Growth?

Customer Experience 104

Customer Experience User Experience Touchpoint Metrics 104

Gainsight

APRIL 21, 2022

Since 2021, we have seen more product-led hypergrowth than in years past. Though the past two years were some of the most challenging times for businesses, it did not stop one of the most difficult seasons from producing hypergrowth for product-led companies. Product Experience . Creating a Product Roadmap?

Resources 52

Resources Handbook eBook Government 52

ChurnZero

FEBRUARY 1, 2022

Acquiring and keeping new customers is obviously at the core of running any successful business, and one thing about it is certain: for customers to keep using your product, they have to like it. That’s where product-led growth strategies come into play. What Is Product-Led Growth?

Customer Success 52

Customer Success Net Promoter Score Metrics Loyalty 52

ChurnZero

FEBRUARY 1, 2022

Acquiring and keeping new customers is obviously at the core of running any successful business, and one thing about it is certain: for customers to keep using your product, they have to like it. That’s where product-led growth strategies come into play. What Is Product-Led Growth?

Customer Success 52

Customer Success Net Promoter Score Metrics Strategy 52

ChurnZero

FEBRUARY 21, 2022

Customers are more than just a source of revenue and profits for your company. They’re also full of insights and knowledge that can help take your business and your products to the next level. That’s where a customer advisory board (CAB) can come into play. What is a customer advisory board?

Feedback 98

Feedback Loyalty Roadmap Customers 98

Optimove

APRIL 8, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: When machine learning is used for customer segmentation, marketers can analyze extensive data sets and derive valuable insights that would be impossible to uncover manually.

Analysis 59

Analysis Customer Base Strategy Tips 59

Wootric CX Blog

JULY 5, 2020

End users are finding products on their own and telling their bosses which ones to buy. Their success is rooted in products that end-users love. Product Led Growth codifies this end user-focused growth model. Product Led Growth codifies this end user-focused growth model.

Metrics 85

Metrics Net Promoter Score Effort Score NPS 85

ShepHyken

APRIL 26, 2019

This week we feature an article by Chanice Henry who writes about the importance of listening and understanding your customers in order to give them the experience they want. Wish to inspire a step-change in how customers interact with your brand digitally ? Her point was: just build a product that breaks up with my provider for me.

Chatbots 87

Chatbots NPS Technology Brands 87

Daniel Group

JULY 27, 2023

Expect NPS® Growth with Dealer Buy-In to Improve Customer Experience! We know you can expect NPS growth when your dealers buy into improving Customer Experience. Since beginning our ExperienceConnect CX program, we have completed over one million customer surveys with B2B industrial customers.

NPS 52

NPS Customer Experience Net Promoter Score Effort Score 52

Daniel Group

JULY 27, 2023

What We’ve Learned to Help Clients Generate NPS Growth! At The Daniel Group, we truly have learned how to help our clients generate NPS growth. Since beginning our ExperienceConnect CX program, we have completed over one million customer surveys with B2B industrial customers. How do we know this?

NPS 52

NPS Net Promoter Score Effort Score Groups 52

SurveySensum

SEPTEMBER 8, 2023

Now, according to Bain & Company, if Dell could turn only 2-8% of those unhappy customers into satisfied ones, they could have boosted their annual revenue by $167 million. This demonstrates that by reducing customer churn and enhancing overall customer relationships, companies can save lost revenue and boost customer spending.

NPS 52

NPS ROI Social Media Effort Score 52

SurveySensum

FEBRUARY 27, 2024

In fact, happy and satisfied employees are 13% more productive than unhappy and dissatisfied employees. Not only that, employee satisfaction has a great impact on your customer loyalty because companies with an employee engagement program reported enjoying 233% greater customer loyalty. Where would you prefer to work?

Metrics 52

Metrics Strategy Employee Engagement Culture 52

GetFeedback

OCTOBER 10, 2018

In 2003, business strategist Frederick Reichheld published an article in Harvard Business Review in which he states that “the only path to profitable growth may lie in a company’s ability to get its loyal customers to become, in effect, its marketing department.”. Create your NPS survey.

Net Promoter Score 170

Net Promoter Score NPS Survey Brands 170

Gainsight

DECEMBER 27, 2019

We’ve released some amazing new Gainsight PX features , put on the best Pulse conference to date, and supported the customer-centric community with an ever-growing content library. With 2020 just around the corner, now is the perfect time to catch up on Gainsight’s top product experience blog posts of 2019.

Roadmap 97

Roadmap Metrics Feedback Conference 97

Retently

FEBRUARY 21, 2024

Are you wondering which channels are effectively leading customers to your business? By pinpointing where your customers come from, you can streamline your efforts, enhance engagement, and grow your business. They are instrumental in driving your business growth. How did you hear about us?” Surveys “How Did You Hear About Us?”

Survey 78

Survey Social Media Advertising Analysis 78

ijgolding

FEBRUARY 26, 2019

Customer experience is important, that much we know. Readers of this blog won’t need persuading of the link between a company’s success and a great customer experience. Happy customers stay longer, buy more, they tell their friends, and your company grows. Customer feedback is broken.

Feedback 214

Feedback Financial Company Customer Journeys 214

Beyond Philosophy

MARCH 30, 2023

A sure way to fail in your efforts to reach your target customers is not to understand how things work where they are. Instead of explaining the chicken was finger-licking good, KFC in China was telling their Chinese customers to “eat your fingers off.” Rule #2: Ignore customer feedback. Frankly, I like that one.

Sports 78

Sports Hotels Feedback Brands 78

Daniel Group

NOVEMBER 30, 2022

All are B2B companies generally selling and supporting complex and expensive products. a referral from a satisfied customer or an existing customer who does not “shop” because of service and product quality). He showed how improved CX was one of the keys to helping the company improve customer count and revenue.

Conference 98

Conference Groups NPS Net Promoter Score 98

BirdEye

SEPTEMBER 26, 2023

This blog post explores the many ways using artificial intelligence in the healthcare industry can boost your growth. Drug discovery, medical diagnosis, surgery assistance, patient data management, automated customer service, and data analysis are just some examples of how AI in healthcare can impact the industry.

Healthcare 111

Healthcare Hospitality Social Media Wait Times 111

SurveySensum

MARCH 1, 2024

A retail company, MagnetHome enthusiastically embraced the Net Promoter Score and started measuring customer loyalty. High scores delighted them, so in the excitement they missed the silent grumbles of unhappy customers. This led to the team missing out on understanding the real issues! What does this lead to?

Net Promoter Score 52

Net Promoter Score Analysis NPS Effort Score 52

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek. Adrian Swinscoe.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Feedbackly

NOVEMBER 14, 2023

If your customer experience program is led by data-driven strategies, you are on the right track. After all, it’s data that eliminates guesswork and tells you how customers perceive your brand and its buying journey. Gradually, you will also notice how CX, led by these data, fuels business growth.

Data 52

Data How To Analysis Comparison 52

Wootric CX Blog

MARCH 15, 2020

Planned investments that were intended to drive growth — like hiring, media spend and software purchases — are being reevaluated as business leaders are forced to triage what they need to do to weather the storm. It’s our existing customers. Now more than ever, customer experience is job #1. . Make calls to key customers.

Company 125

Company e-support How To Chief Customer Officer 125

Feedbackly

APRIL 27, 2023

As businesses that directly engage with the end user, retail brands cannot ignore the impact of customer experience. Faced with tough competition and demanding customers, they are forced to step up their game or fall behind the market. CX improves customer loyalty and retention rates, increasing your revenue and profits.

Retail 52

Retail Net Promoter Score Effort Score Touchpoint 52

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek. Adrian Swinscoe.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Wootric CX Blog

AUGUST 11, 2020

In order to ensure shared accountability for product-led growth metrics, start by defining the metrics that matter most within the 5 growth pillars: Acquisition, Activation, Revenue, Retention & Referral. This is usually a Retention metric that we discover drives the highest value customer.

Metrics 111

Metrics Net Promoter Score Effort Score Touchpoint 111

Gainsight

JUNE 2, 2022

Gainsight is not just about customer success. We are about Net Revenue Retention (NRR) and customer retention. We are about product-led growth. Hubspot is an incredible organization that understands both the customer and employee experience. A female Chief Customer Officer ascended into the CEO position.

Chief Customer Officer 52

Chief Customer Officer Innovation Connections Leadership 52

Gainsight

JANUARY 18, 2021

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Product Experience resources from 2020. We compiled our best Product Experience resources from last year, from blogs to ebooks to webinars. Product Experience 101. Mastering Product Experience in SaaS ( Watch the webinar recording ).

Resources 52

Resources eBook Analytics Customer Success 52

SurveySensum

DECEMBER 22, 2023

Recently, I contacted the customer support of an electronics brand to address an AC installation issue. Businesses (their agents) use tactics like offering incentives to customers, badgering or threatening customers, etc, to manipulate their NPS scores. But first – why should you focus on AUTHENTIC feedback?

NPS 52

NPS Customer Centricity Survey Feedback 52

SurveySensum

OCTOBER 26, 2023

Paul’s online handcrafted jewelry store started seeing a decline in customer satisfaction and repeat purchases. So he started sending CSAT surveys after every purchase to his customers to learn about their shopping experience, product quality, and overall satisfaction. Why should you Measure Customer Satisfaction?

Customer Satisfaction 52

Customer Satisfaction Metrics Measurement Strategy 52

ChurnZero

FEBRUARY 21, 2022

Customers are more than just a source of revenue and profits for your company. They’re also full of insights and knowledge that can help take your business and your products to the next level. That’s where a customer advisory board (CAB) can come into play. What is a customer advisory board?

Feedback 52

Feedback Loyalty Roadmap Advertising 52

Wootric CX Blog

FEBRUARY 15, 2021

In the world of SaaS, we have entered the era of Product Led Growth (PLG) , where the product rules. PLG empowers your product team to lead customer acquisition and retention and take ownership of your customer’s journey. The value of an easy-to-use product is transparent for your end-user.

Net Promoter Score 52

Net Promoter Score Effort Score Touchpoint Survey 52

Optimove

SEPTEMBER 7, 2023

At the core, we developed our Customer-Led Marketing Platform to try to meet the highest standards and performance in retention marketing. That platform and our solutions ensure that marketing always starts with the customer instead of a campaign or product. Could we measure up? Culture-Focused Values: 1. Transparency.

Company 52

Company Culture Measurement Marketing 52