SurveySensum

MAY 6, 2024

In this blog post, we will delve into five impactful strategies for establishing a robust personal brand in the digital era. You can get an idea by checking out your competitors’ websites or consulting with an experienced web developer. People are more likely to turn to individuals who are more interactive and respond quickly.

Brands 52

Brands Strategy Social Media Video 52

Beyond Philosophy

FEBRUARY 15, 2024

Listen to the podcast: Bob Black, one of our podcast listeners, loves our ideas about evoking specific customer emotions. However, he hasn’t the faintest idea of how to do it from a practical sense. Often, the language customers use in their interactions will give you clues as to how they feel. Click here.

Connections 88

Connections Loyalty Brands How To 88

CX Accelerator

NOVEMBER 11, 2022

It is impossible to design an experience for people if you have no idea about their needs, wants, expectations, behaviors, and pain points. DESIGN THINKING Good service design is based on a deep understanding of customers in order to improve the quality of a service and the interactions between the service provider and their customers.

Customer Journeys 307

Customer Journeys Resources Analytics Customer Centricity 307

GetFeedback

JUNE 10, 2019

However, letting customers write freely by including a “free text” box is a great idea to let them write about things you might not have necessarily anticipated. The timing is ideal as the person has just been assisted by an agent and the interaction is still fresh in their mind. Make sure you focus on those details.

Feedback 199

Feedback Survey Conference Airlines 199

Lumoa

JANUARY 2, 2023

These surveys provide valuable insight into how the interaction went, and whether it was either satisfactory and likely to result in customers promoting the business further. By asking your customers how they feel immediately after interacting with your business, you can gain a truthful insight into their customer journey.

Net Promoter Score 208

Net Promoter Score NPS Effort Score Survey 208

Totango

MAY 17, 2023

Last week at the TSIA World: Interact conference in Orlando, I spent time talking with several sales and CS leaders about the opportunity we have to lean into our C-suite partnerships and take the reins on defining the next generation of growth for our organizations.

Sales 108

Sales Marketing Sports Customer Journeys 108

ShepHyken

MARCH 3, 2017

This week on our Friends on Friday guest blog post my colleague, Jeff Dahms, explains the importance of encouraging internal collaboration within your organization. Face-to-face time is essential to healthy collaboration – or at the very least, being on the same conference line or web conference. Shep Hyken. Cross-train.

Strategy 48

Strategy Meeting Conference Culture 48

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

e-support 64

e-support eBook Chief Customer Officer B2B 64

Beyond Philosophy

JUNE 15, 2023

Airy, misty visions will not get customers to develop a relationship, nor will front-line employees be able to deliver on those ideas. Part of the practicality is the ability to articulate your ideas to others. So out-there, hippy-dippy ideas have their place, but these places are not in the relationship formation parts of your brand.

Brands 145

Brands Banking Insurance Conference 145

GetFeedback

SEPTEMBER 18, 2019

A while back, my teammates and I spent hours in a conference room mulling over the concept of effortless experience. 3: Customer service interactions drive more disloyalty than loyalty, in general. Which emphasizes the need for an effortless customer service interaction. . Is an effortless service interaction enough?

Loyalty 257

Loyalty Customer Experience Touchpoint Metrics 257

Beyond Philosophy

AUGUST 17, 2023

Time Well Saved Another critical idea here is that services are often time well saved. Pine picked up this idea from a speaker at a conference where Pine was also giving a presentation. For example, if a call comes into the call center, it’s not a standalone moment; the interaction is part of a more extensive relationship.

Self Service 78

Self Service Hospitality Video Customers 78

CX Accelerator

JULY 1, 2020

As a consumer, I was forced to change the way I interact with businesses. Rather than in a coffee shop or conference room, meetings are online and video solutions are now being used. Back To CX Accelerator Blog This article will cover the following: · Business Continuity. Changing Expectations. Digital First Mentality.

Contact Center 266

Contact Center Call Center Call Center Solutions Roadmap 266

DemandJump

JANUARY 8, 2021

Marketing attribution by definition is the process of understanding consumer behavior by studying how customers interact with your content, especially before a purchase or buying decision. Social media posts promote the blog content, and also share curated content with news from the industries their audiences work in.

Marketing 98

Marketing e-support Conference Social Media 98

Experience Investigators by 360Connext

MARCH 12, 2015

I’ll be heading to South By Southwest Interactive in Austin, Texas. Worst idea ever. But some ideas stick. It’s where ideas like the importance of Net Neutrality and using neuroscience as a privacy hack are discussed in conference rooms and cocktail parties. QR Codes on t-shirts? I plan to attend some.

Customer Experience 110

Customer Experience Fashion Social Media Innovation 110

Beyond Philosophy

FEBRUARY 25, 2021

However, the desire for physical interaction is an underlying theme for conferences and events. While information can be great, Pine and other attendees missed the networking effect inherent in conferences and other in-person events. From conferences and symposiums to concerts and sporting events.

Conference 78

Conference Consulting Video Sports 78

ijgolding

MARCH 28, 2017

Is there a website to stimulate blog ideas? In all honesty, my writing is very much inspired by my own experiences – either as a customer in my own right, or by interacting with the many people I have the good fortunate to interact with in practising my vocation! Cue, my blogging ‘spark’! What a question!

Customer Experience 120

Customer Experience Customers Interaction Conference 120

Experience Investigators by 360Connext

NOVEMBER 17, 2014

This flies in the face of assuming any customer effort will result in lower satisfaction, but supports the idea that customers will appreciate the process they witness. One Fortune 50 company decided to put felt blankets on office chairs and conference room chairs that had “CUSTOMER” in lettering on them.

Social Media 282

Social Media Study Consulting Customer Engagement 282

SuiteCX

FEBRUARY 18, 2021

Whiteboarding is great first step for jotting ideas and bringing lots of input from various stakeholders into one space. All in-person work is suspended, and all of our beloved whiteboards are collecting dust in our empty conference rooms. My design thinking team was soon using it in most of our meetings.

Customer Journeys 147

Customer Journeys Conference Banking Fashion 147

Beyond Philosophy

SEPTEMBER 26, 2019

One of the things that came up was the question, when marketing an idea or organization, is any press good press? Wharton professor Jonah Berger wrote a book based on his research called Contagious, which is about how ideas spread. So, the idea that any press is good press is valid. My answer is it depends on how bad it is.

Conference 110

Conference Sales Entertainment Groups 110

CX Accelerator

JULY 1, 2020

As a consumer, I was forced to change the way I interact with businesses. Rather than in a coffee shop or conference room, meetings are online and video solutions are now being used. Back To CX Accelerator Blog This article will cover the following: · Business Continuity. Changing Expectations. Digital First Mentality.

Contact Center 182

Contact Center Call Center Call Center Solutions Roadmap 182

Beyond Philosophy

DECEMBER 14, 2023

Loyal customers have a relationship with you based on a feeling the interaction creates. Once you introduce the idea, you could inadvertently convert a loyal customer, who buys for intrinsic reasons, into an inertial customer, who buys for extrinsic reasons. Customers have a deeper emotional connection with you. Click here.

Loyalty 88

Loyalty Rewards Programs Loyalty Programs Airlines 88

Beyond Philosophy

JANUARY 19, 2022

This metaverse concept is poised to change everything, from how we interact online to how we buy things to the way brands market themselves. . Dobrian Dobrev ( @DobrianDobrev ) is a User Experience Designer, a speaker at UX conferences, and author on UX Design and Information Architecture. It’s about materialization.

Examples 88

Examples Entertainment Technology Interaction 88

BirdEye

NOVEMBER 10, 2023

It was a one-of-a-kind digital user conference that welcomed 50 thought-leaders from leading companies, including Microsoft and Google, and customer experience strategist and author Jay Baer. The blog post explores how Genesis Counseling Center harnessed the capabilities of Birdeye. Birdeye View is now available on demand! The result?

Communication 57

Communication Chatbots Conference Customers 57

Grade.us

NOVEMBER 9, 2018

A display ad on your favorite blog has something in common with a full page magazine spread, and the ads showing up on YouTube don't look too different from the same TV ads your grandpa muted all his life. 2018's Best Digital Advertising Blogs. Follow these blogs to get a steady stream of fresh ideas for your ad campaigns.

Advertising 26

Advertising Resources Tools Social Media 26

Education Services Group

OCTOBER 2, 2019

The event this year was fantastic — and that’s coming from someone who goes to all the conferences. You gauge a conference like this on a lot of fronts, from the content to the speakers to the opportunities for meeting other professionals, and on every front, this one was the best. Read all the industry blogs and learn from them.

Customer Success 49

Customer Success Conference Resources Industry 49

BirdEye

JULY 10, 2023

In this blog, you’ll learn how to leverage competitive intelligence effectively keeping you one step ahead in your market. A rigorous competitor analysis sets the stage for your sales team to adopt innovative ideas, exploit new trends, and mitigate risks, empowering a more proactive approach to market changes.

Social Media 94

Social Media Competitive Advantage Analysis Financial 94

Chadwick Martin Bailey

APRIL 7, 2020

When I pitched a blog about the rise of wholesome gaming following my attendance at this year’s PAX East, I didn’t realize quite how prescient I would be. As my colleague Dr. Erica Carranza explained in a recent blog , we can map emotions by based on valence (the positive or negative affectivity) and activation (the intensity).

Social Media 59

Social Media Conference Video Connections 59

Experience Investigators by 360Connext

MARCH 21, 2018

The exciting part of the South By Southwest Interactive conference is how it offers a glimpse into the future. In the past, I’ve seen ideas like group chat, QR codes, and other ideas come in with a flash and simmer to a nothing in a few months. There is no doubt SXSW was all about the future of AI this year.

Hospitality 137

Hospitality Hotels Healthcare Conference 137

BirdEye

MARCH 17, 2023

In this blog post, we’ll discuss why social listening matters and provide tips on making the most of your social listening efforts. Defining social monitoring Social media monitoring involves regularly tracking conversations and interactions on digital channels as it relates to your brand.

Tips 98

Tips Social Media How To Analysis 98

Optimove

NOVEMBER 7, 2019

Ten CRM executives and decision-makers from companies of various sizes, verticals, and (mostly) faraway places spent the entire day inside a conference room with us, generously giving their feedback on Optimove. Instead, we came up with a few interactive sessions that kept everyone engaged, and sometimes rather amused!

Conference 64

Conference Roadmap CRM Customer Retention 64

Gainsight

MAY 7, 2019

Follow this Product industry influencer: LinkedIn | Twitter | Blog. Follow this Product industry influencer: LinkedIn | Twitter | Blog. Follow this Product industry influencer: LinkedIn | Twitter | Blog. Follow this Product industry influencer: LinkedIn | Twitter | Blog. REGISTER NOW. REGISTER NOW.

Industry 49

Industry Conference Consulting Software 49

Beyond Philosophy

NOVEMBER 6, 2014

Customer Strategy must be deliberate in every aspect of the interaction to be Customer Focused. Your answers just now will probably give you an idea of where you are as an organization. If you enjoyed this post, you might be interested in the following blogs: What We Can Learn from Google’s Empowered Culture.

Net Promoter Score 163

Net Promoter Score Strategy Customer Centricity CEM 163

Optimove

DECEMBER 18, 2018

While looking out at the Mediterranean Sea, conference guests mingled and conversed with thought leaders and field experts from dozens of top brands. This year, Boxed’s Chief Marketing Officer, Jackson Jeyanayagam , took center stage and shared his ideas on how brands can adapt to the modern customer, Customer 3.0.

Connections 53

Connections Conference CRM Consumers 53

Call Experts

FEBRUARY 20, 2019

The internet overloads with ideas, tips, tricks and strategies to win the day. We tried to comb through the details, and here are a couple of ideas we compiled to help develop a competitive edge and super-serve your customers: Know your customers, New and Old. More Blogs Menu. Summer HR Conferences. Telephone Etiquette.

Call Center 63

Call Center Conference Social Media Contact Center 63

West Monroe

JUNE 13, 2019

The Forrester CXNYC Conference took place earlier this week, and I must say, it was one of the best I’ve attended in my career. It was also a valuable chance to interact with my peers on where we see our clients heading, the challenges they are facing, and how we help them get there.

Net Promoter Score 40

Net Promoter Score Conference Effort Score Hotels 40

SaleMove

MAY 26, 2020

Julia Carreon from Wells Fargo put it nicely in the article : “Gen Z members over the next decade will grow up to be the most demanding consumer the world has ever known” The demand for interactive and personalized digital experiences has already begun and it’s only going to increase. They Reached Your Site, Now What?

Social Media 52

Social Media Self Service Banking Conference 52

Grade.us

DECEMBER 27, 2018

The Best Video Marketing Blogs. Subscribe to these blogs to get awesome insights on the daily. Another blog with a lot of outstanding actionable content. And while everyone talks about "storytelling" in content marketing, when this blog decides to do a case study they do just that. Yum Yum Videos. A bold, fun design.

Video 20

Video Resources Tools Marketing 20