Comm100

MARCH 6, 2022

Howe Institute, the policy research organization, summarized : “Unless credit unions are directly involved in the development of the new digital offerings, they will be left behind.”. We’ve looked at how live chat can help credit unions improve member engagement , but to take this to the next level, chatbots are essential.

Chatbots 153

Chatbots e-support Banking Engagement 153

Comm100

AUGUST 8, 2022

As consumers have adapted to digital technologies for communication in their personal lives, their preference for digital communication channels has crept into the customer service space. For many organizations, the leap to digital support means introducing live chat for customer service – now the most popular channel to connect with brands.

Chatbots 194

Chatbots Customer Service Knowledge Base Social Media 194

Comm100

JULY 20, 2021

That is why both chatbots and live chats have been on a steep incline of adoption by online businesses since they both offer unique benefits that email and phone support don’t. On the other hand, live chat represents human warmth, understanding, expertise, and the ability to connect. What is a chatbot? For customers.

Chatbots 143

Chatbots Customer Service e-support Customers 143

Kustomer

JUNE 5, 2023

A simple tool your business can begin using quickly and easily to help combat this issue and gain a competitive edge is live chat. In this blog, we define live chat customer service, detail why customers love this CS tool, and dive into the many benefits of live chat.

Customer Experience 98

Customer Experience Competitive Advantage Chatbots CRM 98

Comm100

APRIL 15, 2021

Unless you live under a rock, you’ll have heard of, and likely used, online chat on a website. It’s used across every industry all over the world. While phone was once the dominant customer service channel, live chat is quickly taking its place. Why you need online chat on your website.

Multi-Channel 131

Multi-Channel Customer Satisfaction Sales Wait Times 131

Comm100

DECEMBER 13, 2021

In our digital-first world, live chat serves as the perfect solution to achieve this. In this blog, we’ll look at the four top reasons why credit unions need to offer live chat services in 2022, from improving member experience to gaining member insights. Live chat improves member experience .

Banking 130

Banking Financial e-support Wait Times 130

Lumoa

NOVEMBER 30, 2022

They can also be used for experience mapping , which is a detailed visualization of a customer’s experiences with your product or services over time. This is beneficial because it puts you in the customer’s shoes and helps you to better understand how customers feel at various touchpoints throughout the customer journey. .

Retail 208

Retail Customer Experience Chatbots Ecommerce 208

Comm100

FEBRUARY 2, 2022

In this blog we’ll look at the top customer service improvement strategies for 2022, and show you how you can bring your team one step closer to digital CX excellence. . With younger generations spending most of their time online, it’s become the norm for brands to support these customers on their platforms of choice.

Customer Service 130

Customer Service Strategy Omni-Channel Chatbots 130

Magellan Solutions

DECEMBER 12, 2023

We all know how annoying it can be to receive a random call from someone offering a product or service we don’t need or want. How do you make a good first impression, build rapport, and persuade them to take action? This is where lead generation comes in. This is where lead generation comes in.

Knowledge Base 52

Knowledge Base Social Media Resources Feedback 52

GetFeedback

APRIL 30, 2018

The Survey Logic tool makes it easy to create survey workflows that respond based on your visitor’s activity and how they answer your survey. Using the same website survey for your entire site leads to lower responses. They’re also useful for learning how visitors heard about your product or why they’re browsing your site.

Survey 207

Survey Marketing Self Service Feedback 207

ShepHyken

JUNE 1, 2018

This week we feature an article by Jason Grills who discusses the importance of integrating an effective customer support system and how to decide upon live chat software for your organization. – Shep Hyken. This is where you need to ask yourself again, how do I go about this process? Benefits of Live Chat Integration.

Software 103

Software Comparison Customer Satisfaction System 103

LiveChat

JANUARY 3, 2019

It was a good year for the LiveChat blog. Our blog was visited every month by over 100k visitors , who spend 8 minutes on each page on average. Let me proudly present a list of 12 killer posts we’ve published this year on LiveChat Blog. How we reached 100,000 unique views a month on LiveChat blog.

Case Study 59

Case Study Chatbots Study Tips 59

ShepHyken

NOVEMBER 10, 2017

This week we feature an article by Sawaram Suthar writes about how live chat can simplify the customer journey. I believe that chat is an excellent self help tool. Always remember that the customer just want to be taken care of, regardless of how you go about it. – Shep Hyken.

Customer Journeys 74

Customer Journeys Fashion e-support Travel 74

ShepHyken

JUNE 23, 2017

I like the live chat option becasue I can immediately get in touch with a representative to ask my questions without having to wait. Live Chat Software. Live chat is a one-to-one online communication channel. Shep Hyken. E-commerce sites have taken retail online and with such its audience.

Engagement 77

Engagement Banking B2C Exceptional Customer Service 77

BirdEye

AUGUST 29, 2023

This blog post aims to simplify making customers happy and equip businesses with proven ways to improve customer satisfaction. This blog post aims to simplify making customers happy and equip businesses with proven ways to improve customer satisfaction. Watch the Free Demo Now. Why is customer satisfaction important?

Customer Satisfaction 98

Customer Satisfaction Chatbots Social Media Omni-Channel 98

BirdEye

JULY 7, 2023

In this blog post, we’ll take a deep dive into how a customer service chatbot can elevate your customer support activities, what drawbacks it may have, and share real-life success stories. A much better solution is to use chatbots specifically designed to elevate the customer experience.

Chatbots 96

Chatbots Customer Service Social Media Banking 96

AWS Machine Learning

AUGUST 30, 2023

Customers now want to apply the power of large language models (LLMs) to further improve the customer experience with generative AI capabilities. This includes automatically generating accurate answers from existing company documents and knowledge bases, and making their self-service chatbots more conversational.

Self Service 103

Self Service Contact Center Multi-Channel Knowledge Base 103

Kustomer

SEPTEMBER 12, 2023

From AI-enhanced selfies on social media, to the 2023 launch of ChatGPT (and even a 2-minute, satirically acclaimed text-to-video remake of “The Lord of the Rings ”) — generative AI in particular seems to be the internet’s shiny new toy. What is Generative AI? For example, the AI-enhanced photos mentioned above are “generative AI”.

Self Service 52

Self Service Chatbots CRM Social Media 52

ProProfs Chat

AUGUST 14, 2020

67% of customers expressed how good customer experience encourages them to stay longer or spend more money. ”. And one tool that helps you conduct consistent communication and simplify customer journey is live chat. Let’s find out different areas where live chat can help your business optimize customer journey efficiently.

Customer Journeys 116

Customer Journeys Knowledge Base Self Service Customers 116

Totango

SEPTEMBER 22, 2023

Announced during our flagship event, Totango Live! “Totango believes being an open platform, working with a wide range of capability used in the enterprise, is vital to ensuring customer success can have the maximum impact of helping businesses retain and grow their customers.

Multi-Channel 113

Multi-Channel Customer Success Omni-Channel Software 113

Lithium

OCTOBER 3, 2023

Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Hello Atlas members! Sign up today !

Analytics 52

Analytics B2C Social Media Report 52

BirdEye

FEBRUARY 13, 2024

This blog looks at how strategic chiropractor marketing can effectively address the issues of limited awareness, attract more patients, and build loyalty through reputation management. A recent Birdeye study highlights that almost half of consumers search for healthcare providers online, revealing a crucial opportunity.

Marketing 59

Marketing Social Media How To Healthcare 59

SurveySparrow

DECEMBER 8, 2023

This is because of their mastery in inbound lead generation. We’ll look into what inbound lead generation is, its types, benefits, strategies to get leads effectively, and a step-by-step guide on the process! Let’s start with… What is a Lead? A lead signifies more than casual interest.

Social Media 52

Social Media eBook Survey Customer Centricity 52

Lithium

MARCH 5, 2024

Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Khoros Academy will offer eLearning courses and role-based learning paths that teach you how to use commonly used capabilities of our Khoros solutions.

Social Media 52

Social Media Self Service Roadmap Insurance 52

Kayako

AUGUST 22, 2019

SEO/Organic (Webpages, Blogs). Blog posts. Responsive across email, social and live Chat. An excellent free tool to use for determining search traffic for keywords is the Google Adwords Keyword Planner. Email & Webinars. Social updates. Review sites. Comparison Pages. Social presence. Evaluation and Trial .

Customer Experience 141

Customer Experience How To Comparison Effort Score 141

ShepHyken

NOVEMBER 9, 2018

This week we feature an article by Andy Steuer who shares valuable information about how to use virtual web assistants to optimize productivity in areas of customer service, customer support, CRM management and more. – Shep Hyken. This is where the benefits of a virtual web assistant truly shine. Customer Service.

Company 95

Company CRM e-support Resources 95

SurveyGizmo

SEPTEMBER 21, 2021

How frequently in data analysis are grid type or comparison questions answered like this: It’s impossible to make sense of answers like the one above, where each item is answered as the same value. In this blog, we’ll focus on when to use Max Diff , how to build it in Alchemer projects, and making sense of the responses it drives!

Comparison 98

Comparison Analytics Social Media Analysis 98

NICE inContact

AUGUST 9, 2018

In a previous blog, I outlined 14 different metrics that contact centers should be tracking to improve customer experience. In this blog, I outline 3 critical customer service metrics that organizations are using to answer broader business questions including: Are my customers happy with my products and services? 2) Disagree.

NPS 122

NPS Metrics Net Promoter Score Customer Service 122

Lithium

SEPTEMBER 5, 2023

Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Custom Metrics: 3 Tips and Use Cases for Improving Reporting Define success in ways that matter to your business, not how the networks choose to define it.

Gamification 52

Gamification Metrics Social Media Tips 52

Lumoa

JULY 17, 2023

If you’re wondering how to get started with your digital transformation and what aspects to prioritize, this article is the perfect starting point! If you’re wondering how to get started with your digital transformation and what aspects to prioritize, this article is the perfect starting point! Keeping the human touch 3.

Customer Experience 208

Customer Experience Strategy Self Service Chatbots 208

ShepHyken

APRIL 28, 2017

This week on our Friends on Friday guest blog post my colleague, Murph Krajewski, writes about the importance of a single customer view when it comes to serving your customers. This will help lead you to forming important relationship with your customer. – Shep Hyken. Customer service needs customer data.

Customer Service 91

Customer Service Contact Center Self Service Call Center Solutions 91

Playvox

AUGUST 23, 2022

Chat for customer support was starting to trend before the pandemic. But as it wore on, customers took an even bigger interest, and live chat tickets surged by 50%. Chat software is a useful tool for businesses that want to communicate with their users and help them with their issues each day.

Trends 52

Trends Analysis Customers Loyalty 52

GetFeedback

APRIL 8, 2019

Here is how to do it. Here is how to find this data: Log in to Twitter. Here is how to find this data: Log in to Twitter. If you are using an Instagram tool , you may have access to demographic data there. . Otherwise, you can use Instagram’s built-in analytics. . Buyer personas are old news.

Customer Journeys 207

Customer Journeys Analytics B2B Social Media 207

Comm100

OCTOBER 25, 2017

We brought together three of our top writers and our blog editor to explain how these viewpoints are missing the mark – and how you can turn these interpretations around. Free Download] How to Deal with Difficult Customers over Live Chat. So – are customers actually rude, stupid or entitled?

Customers 312

Customers Customer Service Ecommerce eBook 312

NICE inContact

AUGUST 9, 2018

In a previous blog, I outlined 14 different metrics that contact centers should be tracking to improve customer experience. In this blog, I outline 3 critical customer service metrics that organizations are using to answer broader business questions including: Are my customers happy with my products and services?

NPS 123

NPS Metrics Net Promoter Score Customer Service 123

NICE inContact

AUGUST 9, 2018

In a previous blog, I outlined 14 different metrics that contact centers should be tracking to improve customer experience. In this blog, I outline 3 critical customer service metrics that organizations are using to answer broader business questions including: Are my customers happy with my products and services?

NPS 122

NPS Metrics Net Promoter Score Customer Service 122

SurveySparrow

APRIL 21, 2024

Literally, anyone can use these no-code software tools. 5) Suitable for – Businesses looking to understand the market and their customers Best for – Feedback collection & analysis and experience management SurveySparrow is a renowned online survey software you can use to collect and analyze customer feedback.

Tools 52

Tools Ecommerce Survey Analysis 52