GetFeedback

JULY 14, 2018

A blog survey is simple but powerful way to learn more about your audience. With just a few questions, you can measure reader satisfaction, promote new content, and convert more blog traffic. Here are step-by-step instructions on launching an awesome blog survey in under 30 minutes. Building a Blog Survey. Like/Dislike.

Survey 186

Survey How To Feedback Guidelines 186

InMoment XI

APRIL 23, 2024

In this blog post, we’ll explore how your organisation can take the smartest actions, the final piece of the puzzle of our Integrated CX approach. Without actionable steps, even the most insightful data falls short. InMoment specialises in making sense of the unstructured data. Which brings us to the smartest actions.

Social Media 260

Social Media Analysis Feedback Loyalty 260

Comm100

MAY 25, 2022

In addition to leveraging machines for directing calls, you can also utilize technology to analyze data and insights you gather from incoming customer requests. As you gather your data and insights, you can begin building personas of your customers similar to how you would for a marketing endeavor.

Contact Center 130

Contact Center Customer Service Omni-Channel Social Media 130

Comm100

MARCH 14, 2024

This blog takes a closer look at how chatbots are transforming the customer service landscape, outlining the key chatbot pros for businesses and for customers. On the other hand, this blog will also explore the chatbot cons when not correctly built and trained. Ensuring you adopt software with robust compliances is essential.

Chatbots 233

Chatbots Customer Service Training Customers 233

InMoment XI

MARCH 18, 2024

Now that we’ve explored capturing Strongest Signals in our previous blog post , it’s time to dive into the heart of Integrated CX—unlocking the Richest Insights. This phase goes beyond mere data collection; it’s about turning that data into a goldmine of insights that guide your path to success.

Multi-Channel 260

Multi-Channel Analysis Social Media Survey 260

Calabrio

NOVEMBER 25, 2020

Technology is also creating new opportunities for contact centers to not only better serve customers but also gain deep insights through Big Data. With analytics, contact centers can leverage their data to see trends, understand preferences and even predict future requirements. Check out the Glia blog for more insights in the meantime!

Contact Center 130

Contact Center Self Service Analytics Banking 130

Kitewheel

AUGUST 15, 2019

Get Started with Data. That’s why we wrote our recent blog defining customer journey orchestration. To manage your customer journey, you need data to back it up. To manage your customer journey, you need data to back it up. This makes data fusion or data orchestration a powerful tool.

Customer Journeys 40

Customer Journeys Omni-Channel Data Automotive 40

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. Understanding things like the type of content to publish, topics to focus on, and choosing a blogging platform. After all, not all blogging platforms are created equally, and choosing wrong can negatively affect the whole experience. You can find her on LinkedIn.

Social Media 133

Social Media Chatbots ROI Brands 133

Fox Metrics

AUGUST 14, 2020

Big data has become a valuable part of the business. Most businesses are leveraging data analytics to get insight into who their customers are, what they do, what they want, and how to reach them. In fact, a study by McKinsey & Company found that businesses using data analytics are 7.4 FoxMetrics Blog 5. MeasuringU 7.

Analytics 93

Analytics Data Social Media Analysis 93

Call Experts

DECEMBER 29, 2021

At Call Experts, we are dedicated to providing supportive content every week through our contact center blogs. Because contact center blogs can be an essential tool for understanding services from a company and what it might be like as their customer. . And, how does the process work? . What is a call-out line?

Contact Center 52

Contact Center Call Center Trends Healthcare 52

Lumoa

APRIL 28, 2024

If you’re reading this blog post, you are probably one of them. Customer experience platforms make it possible to manage all the customer data in one platform and reach out to them when they need it. Qualtrics setup process requires an implementation partner who will be involved for several months.

Self Service 208

Self Service Customer Journeys Feedback Analysis 208

ShepHyken

OCTOBER 4, 2019

During the buying process, they research, compare, look for recommendations, ask questions, and consider various options carefully. Principle #1 Capture powerful customer data. It is critical to learning about them on an individual level, so is capturing their data. Principle #2 Re-engage customers.

Brands 122

Brands Engagement How To ROI 122

Comm100

APRIL 2, 2024

In this blog we will explore effective strategies and plans to improve your CSAT score, ensuring your business thrives by keeping your customers at the heart of what you do. – Adaptive Service Offerings: Providing adaptive service offerings based on individual customer data is another way to personalize the experience and improve CSAT.

Strategy 238

Strategy How To Wait Times Customer Satisfaction 238

ShepHyken

SEPTEMBER 6, 2019

With an increasing number of high visibility data breaches every year and mobile playing a more prominent role in everyday transactions, consumers are not only becoming more aware and involved in protecting their identities but also demanding more secure, easy and seamless transactions.

Consumers 96

Consumers Study Loyalty Technology 96

BlueOcean

MARCH 19, 2024

On the Blue Ocean blog, we talk a lot about the process of sourcing a strategic partner for your outsourced customer care program. Build your process and your plan with transparency and communication as the cornerstones on which all success will be built. Clear your internal barriers before you complete the RFP process.

Customer Care 177

Customer Care How To Sports Case Study 177

ShepHyken

AUGUST 30, 2019

How to Start the Process of Growing Your Customer Lifetime Value. Don’t assume that your current sales process is good the way it is. Try to optimize your initial sales process as best as you possibly can. In order to make the right decisions, you’ll also need proper customer data management.

Loyalty Programs 107

Loyalty Programs Loyalty Lifetime Customer Poor Customer Service 107

ShepHyken

DECEMBER 14, 2018

CX teams that are lax with data security put their organization’s reputation on the line, as well as the trust of their customers. Especially as businesses process more customer data than ever before and often this data is siloed in different departments and systems. Customer loyalty is built on trust.

Customer Experience 105

Customer Experience Policies Government Customers 105

BlueOcean

MARCH 19, 2024

On the Blue Ocean blog, we talk a lot about the process of sourcing a strategic partner for your outsourced customer care program. Build your process and your plan with transparency and communication as the cornerstones on which all success will be built. Clear your internal barriers before you complete the RFP process.

Customer Care 156

Customer Care How To Sports Case Study 156

ShepHyken

NOVEMBER 9, 2018

If you’re not familiar with the concept of using a virtual web assistant, consider how beneficial it would be to pass on busy assignments and day-to-day process to an experienced personal assistant, while you concentrate on higher-level department strategies and development. Order Management and Data Entry. Order Processing.

Company 97

Company CRM e-support Resources 97

ShepHyken

JUNE 28, 2019

Dimension Data research says that 56 percent of businesses expect transactions via telephone to fall over the next two years. There are times when consumers need to talk to a real person for reassurance, or for interactions requiring instinct, nuance and flexibility as part of the issues resolution process.

Contact Center 113

Contact Center Self Service Banking Airlines 113

ShepHyken

SEPTEMBER 20, 2019

Forming this team is a unique process for each business, and making the right decisions on who to include is vital for working together efficiently. As a result of this process, many companies have decided to provide development team members with licenses to support software. Walk in your customer’s shoes for a moment.

B2B 109

B2B CRM Software B2C 109

ShepHyken

FEBRUARY 8, 2019

Your frontline employees have an intimate understanding of internal matters such as your company’s policies, processes and procedure. Their knowledge of your internal processes and customer needs are, quite literally, a gold mine! It is a must that you review both good and bad interactions to make the verification process easier.

Omni-Channel 97

Omni-Channel Feedback Customer Experience Data 97

ShepHyken

MARCH 29, 2019

The pricing process is a crucial element in building a successful shopping journey. Very often, retail managers lack time and capacity to process and take into account all the necessary data to set attractive prices. “If Customer experience comes first. billion, in 2018, its AI-driven earnings are impressive.

Retail 106

Retail Customer Experience How To Ecommerce 106

ShepHyken

JULY 12, 2019

This week we feature an article by Hugues Meyrath who says that by integrating machine learning and AI capabilities into your processes, you can optimize the performance of your facilities and staff to drive a positive customer experience. Understand Your Facilities Through Data Collection. Using Data to Predict Future Problems.

Customer Experience 109

Customer Experience How To Roadmap Analysis 109

Comm100

MARCH 6, 2024

This blog will take you through the key live chat advantages and disadvantages that you need to know if you’re considering adopting this solution. Feedback Live chat support provides valuable data that businesses can analyze to improve their products, services, and customer service strategies. The advantages of live chat 1.

Abandon Rate 242

Abandon Rate Chatbots Customer Service Representative Knowledge Base 242

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. Click here to read the blog. Click here to read the blog. This blog post covers the six metrics every Customer Success professional needs to know.

Customer Success 71

Customer Success Net Promoter Score Chief Customer Officer Metrics 71

ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. Customer Success Operations 101: Drive Productivity with Purpose, People, and Process. A relic from bygone days of old-school Account Management, QBRs are a classic, but not timeless, practice; one that feels perfunctory and misplaced in today’s always-connected, data-enriched landscape.

Conference 98

Conference Chief Customer Officer Customer Success Software 98

AWS Machine Learning

MAY 31, 2024

In this blog post and open source project , we show you how you can pre-train a genomics language model, HyenaDNA , using your genomic data in the AWS Cloud. This widens the context window to allow processing of up to 1 million tokens, substantially more than prior models, allowing it to learn longer-range interactions in DNA.

Training 62

Training e-support Healthcare Analysis 62

Amity

JANUARY 14, 2016

Guest Blogging For Amity. We have started to get many inquiries about writing a guest post for Amity, so we decided it's about time create a formal process. You can write about strategy, processes, data, people or anything you think would add value to the field of Customer Success. Best Practices & Processes.

Case Study 63

Case Study Guidelines Tips Financial 63

ShepHyken

NOVEMBER 15, 2019

This personalized service leads to a higher perception of quality, and if your IVR can tap into your customer data from other channels, previous interactions, and your CRM, each call can be a quality experience. Leverage Your Data. This new data will show you what already works and suggest what areas can be improved.

Self Service 96

Self Service Customer Experience Contact Center Interaction 96

ShepHyken

AUGUST 10, 2018

PCA utilizes historical data from a CRM to guess the likelihood of future events. Predictive analytics can assist in this process by comparing existing loyal customer data to the leads in question. Again, utilizing historical information, PCA helps with this process by comparing the customers in question with past customers.

Analytics 67

Analytics Social Media Travel Banking 67

ShepHyken

DECEMBER 13, 2019

This week we feature an article by Darcy Alexander who shares a checklist to guide us through the process of selecting the best CX vendors for our customer experience initiatives. Get it wrong and, at best, you are in for a tortuous journey with an uncertain outcome – you may even be forced to restart the process at twice the cost.

Competitive Advantage 101

Competitive Advantage Case Study Communication Insurance 101

Comm100

JANUARY 17, 2024

At its core, it involves using software, AI, and other digital tools to automate customer service processes, thereby enhancing efficiency and customer experience. NLP chatbots can also be connected to core systems, allowing them to process payments, check inventory, update data, and much more.

Customer Service 199

Customer Service Chatbots Technology Interaction 199

ShepHyken

AUGUST 31, 2018

However, there are enough examples that prove that companies can analyze the data to categorize it, find patterns and provide personalized recommendations to their customers. With time, enough data and better algorithms, AI will learn to handle complex tasks, but customer agents will still help customers with complicated matters.

Self Service 74

Self Service Chatbots Social Media Insurance 74

Amity

OCTOBER 10, 2018

You can write about strategy, processes, data, people or anything you think would add value to the field of Customer Success. Best Practices & Processes. We have an active list of over 17,000 Customer Success Professionals , so we have high standards for our contributors. Customer Success Topics We Cover. General trends.

Case Study 60

Case Study Guidelines Tips Financial 60

Totango

MAY 17, 2024

Embracing AI presents challenges and some uncertainties with regard to optimal data consolidation, ubiquitous governance and regulation, and succinct experimentation and process updates. AI-powered chatbots, automated tasks, and workflows from tools like Help Scout, Custify, and Zendesk can streamline support processes.

Innovation 96

Innovation Call Recording Conference Tools 96

ShepHyken

SEPTEMBER 28, 2018

Many organizations are moving toward a full-scope performance management system with the help of technology, but they fail to round out the process with recognition and rewards solutions. Finally, HR technology has a significant potential to boost employee engagement through easy-to-use feedback and data analytics platforms.

Employee Engagement 108

Employee Engagement Engagement Software Technology 108