C Space

DECEMBER 2, 2021

Driving Innovation. Our goal is to strengthen the long-term emotional connection to our brands by creating a holistic luxury experience across all touchpoints of the customer journey.”. We are also redefining automotive luxury with the all new EQS and EQE. Rita Felder, Director, Mercedes-Benz Brand and Marketing Strategy.

Innovation 52

Innovation Automotive Fashion Social Media 52

Experience Investigators by 360Connext

FEBRUARY 18, 2015

We’ll have more to share from this later this week, but for now, we wanted to share an observation about innovation. Is innovation so forward-looking you can’t rely on customer feedback? Or should customer feedback be what drives everything, including innovation? Let us know in the comments below!

Innovation 110

Innovation Feedback Automotive Social Media 110

West Monroe

JANUARY 29, 2024

Uninterrupted grid edge connectivity is essential for distribution utilities driving toward a future where efficient, secure, and reliable field area network (FAN) operation is not just preferable but required. This is a model that has been followed by other commercial entities, particularly the automotive industry, over the last decade.

Connections 52

Connections Roadmap Wireless Financial 52

Retently

MARCH 29, 2023

From implementing innovative features to perfecting the customer experience, today we’ll share the secret ingredients that make Tesla so special. The automotive industry is often cited as a relevant example. Tesla brings innovation When you drive a Tesla, your concept of what a car should be is irrevocably shaken.

Net Promoter Score 198

Net Promoter Score NPS Automotive Customer Satisfaction 198

Lumoa

DECEMBER 19, 2023

In this article, we’ll explore five innovative and creative ways to leverage AI for sentiment analysis. This alignment check empowers companies to refine their communication strategies, adopt a customer-centric approach, and cultivate a brand image that genuinely connects with its audience.

Analysis 208

Analysis Social Media Trends Feedback 208

BirdEye

NOVEMBER 7, 2023

3 car salesman templates: Call, email, and phone text scripts 7 unique car salesman advertising ideas Good review example for car service How do you get more customers for your automotive business with Birdeye? Visit us or connect with our team to learn more about the incredible deals waiting for you!

Sales 114

Sales Automotive Tips Advertising 114

CSM Magazine

MARCH 13, 2024

Originally designed for tracking parts in the automotive industry, QR codes have evolved far beyond their initial purpose. Retail businesses and service industries are now using these pixelated squares to provide exceptional service to their customers in innovative and efficient ways. Let’s take a look.

Customer Service 52

Customer Service Loyalty Programs Automotive Retail 52

Forrester's Customer Insights

AUGUST 16, 2021

I speak often with clients about the role of technology in insurance. Of the many innovations we discuss, connected insurance may be the most polarizing. Connected insurance (CI) is nascent across most insurance lines.

Insurance 42

Insurance Connections Innovation Technology 42

Alliance by IFS

JULY 31, 2018

In this post from Astea’s Managing Director – Asia Pacific Steve Scott, see how innovation creates demand in today’s information revolution—and how your company can use technology to be proactive about growing your business and exceeding customer expectations of service. Technology changes expectations.

Customer Expectations 80

Customer Expectations Technology Automotive Innovation 80

Alliance by IFS

JULY 31, 2018

Twelve months later, I had moved to Sydney and was working for a national supplier of automotive service equipment. The very pace of business had accelerated manifold and continues to do so to this day as new technologies continue to emerge. Technology changes expectations. Innovations quickly become the norm.

Customer Expectations 75

Customer Expectations Technology Automotive Innovation 75

Qualtrics

SEPTEMBER 4, 2020

When it comes to digital , what are the things that you could be doing now to make a real difference to your automotive business ? We gathered together thought leaders from across automotive space and beyond, to ask what the next steps in automotive digital transformation should be. Want to hear more? Today, nearly 4.5

Automotive 26

Automotive Effort Score Consulting Innovation 26

CSM Magazine

MARCH 20, 2024

With the advent of advanced technology, the marketplace is witnessing the emergence of machine customers: non-human entities that autonomously engage in transactions much like humans do, from purchasing goods to utilizing services. Below are specific components that facilitate service to this new type of clientele.

How To 52

How To Transportation System Automotive 52

Oracle

JULY 2, 2018

In the past, the automobile industry focused primarily on how to innovate vehicles themselves, but the biggest changes we’re seeing today have to do with how cars are sold and bought. Customer experience technology is rapidly evolving the way the auto industry markets cars and the way customers shop for them.

Technology 49

Technology Social Media Automotive Ecommerce 49

Clarivate

JANUARY 30, 2023

With technologies converging and industries overlapping, telecoms impact nearly every business today in some way. Increasingly, SEPs are spreading to industries including automotive, Internet of Things (IoT), healthcare and more. In addition, for companies doing business across borders, the legal landscape differs among major markets.

Telecommunications 52

Telecommunications Automotive Policies Healthcare 52

Uniphore

JANUARY 25, 2022

As we’ve seen with other innovations, the more familiar people become with the technology, the more they expect to see it. As more companies incorporate emotion AI into their customer journey, customer comfort with, and subsequent demand for, the technology grows. Every Company will be a Technology Company.

Healthcare 130

Healthcare Video Banking Contact Center 130

C Space

DECEMBER 3, 2021

Vorsprung” is no longer solely a matter of exploring technological boundaries, but how technology is improving people’s lives and contributing to a better future for the individual and for society as a whole. The results are products and services tailored to our customer’s requirements and desires and key innovations.

Automotive 52

Automotive Brands Software Innovation 52

BirdEye

SEPTEMBER 11, 2020

They want to connect with a business anywhere, at any time, and on any device. Salesforce calls this digital transformation “the process of using digital technologies to create new — or modify existing — business processes, culture, and customer experiences to meet changing business and market requirements.”. Automotive.

Industry 98

Industry Healthcare Automotive Guidelines 98

TechSee

JANUARY 25, 2023

Below is a partial list of field service influencers who challenge the industry to up its game by innovating through technology or process improvements to improve service delivery. He architected the strategy and led IoT and M2M projects that leveraged technology to transform business processes and operations.

Management 41

Management Automotive Leadership Effort Score 41

Oracle

JANUARY 22, 2019

There’s all these buzzwords and all this talk about AI and how other companies are looking to implement the technology, but no one really knows how they want to implement it or what they want to do, best practices.” Preparing for industry innovation. “The industry trend keeping me up at night is probably AI, right?

Trends 63

Trends Industry Automotive Contact Center 63

AWS Machine Learning

JUNE 22, 2023

Working with AWS, Light & Wonder recently developed an industry-first secure solution, Light & Wonder Connect (LnW Connect), to stream telemetry and machine health data from roughly half a million electronic gaming machines distributed across its casino customer base globally when LnW Connect reaches its full potential.

Hospitality 82

Hospitality Metrics Automotive Connections 82

CSM Magazine

JUNE 17, 2020

Customers today craft their own journey to connect with companies, demanding a consistent, unified brand experience physically or virtually. The new release raises the bar on live engagement technology. Vee24 supports top brands in the financial services, retail, automotive, and healthcare sectors.

Omni-Channel 52

Omni-Channel Engagement Automotive Multi-Channel 52

datastax

FEBRUARY 19, 2019

4G boosted mobile internet latency so people could rapidly download movies on their phones and shop without glitches, but 5G promises to take things to the next level with network speeds that will ramp up IoT connectivity , allow for a wider range of services, and provide opportunities for new, disruptive business models.

Data 79

Data Strategy Management Wireless 79

NobelBiz

FEBRUARY 13, 2024

The call center industry has been changing faster than ever, due to technological breakthroughs and constantly evolving customer demands. In 2024, businesses have the crucial responsibility of understanding and adopting the latest technology trends in customer service.

Call Center 59

Call Center Self Service Software Contact Center 59

John Paul

OCTOBER 22, 2018

For 10 years, John Paul has been supporting large brands in the automotive sector with different tailor-made loyalty solutions and continues to develop its expertise in this area. Today, the automotive industry represents a major part of the Group’s sales, and is the second formal sector for John Paul, after banking & insurance.

Self Service 40

Self Service Automotive Transportation Travel 40

Talkdesk

MARCH 24, 2021

As carriers and brokers accelerate their digital transformation journey, automation and state-of-the-art data gathering technology can empower firms to be more innovative and delight policyholders. Using smartphone technology and data science, Root measures driving behavior and uses it as the primary factor in determining rates.

Insurance 53

Insurance Tips Contact Center Multi-Channel 53

Natalie Petouhof

JUNE 4, 2017

And who better than a former fighter pilot to teach CEO’s a thing or two about making quick, innovative decisions than someone who’s life depended on it. He was a 28 year old veteran of the business and was replaced by someone the business thought would be able to disrupt the automotive industry very quickly! Think again.

Innovation 53

Innovation Industry Automotive Culture 53

C Space

NOVEMBER 26, 2021

3 Move as an arena has been fundamentally impacted by both contextual factors (pandemic, populist movements, climate change) and technological steps forward (AI, autonomy, 5G) and there is a sense that the arena is both being held back as well as trying with all its might to step forward.

Airlines 52

Airlines Travel Automotive Entertainment 52

Natalie Petouhof

JUNE 17, 2016

Tweet There’s been a lot of talk around self-driving cars and Local Motors, a leading vehicle technology integrator and creator of the world’s first 3D-printed cars, introduced the first self-driving vehicle to integrate the advanced cognitive computing capabilities of IBM Watson. What’s the Big Innovation?

Automotive 40

Automotive Transportation Entertainment Innovation 40

ViiBE Blog

JULY 8, 2021

Customer experience , Technology. Automotive , Construction , Energy , Insurance , Retail , SMB , Transport. Continuously highly rated by analysts, IBM offers some of the most innovative cybersecurity solutions out there. Using video communication technology to reach SDG 9. ViiBE Blog. Natalia Barszcz. July 8, 2021.

Company 52

Company Government Self Service Transportation 52

TechSee

AUGUST 13, 2019

And it’s also changing the way we drive, with AR automotive technologies now hitting the fast lane. The automotive industry is fertile ground for innovation and leading carmakers – as well as independent service vendors – are investing millions in the development of AI and AR-powered systems that can reinvent the driving experience.

Automotive 29

Automotive Industry Guidelines Insurance 29

CSM Magazine

AUGUST 5, 2020

So what’s behind the science and can innovations in Artificial Intelligence really hold the key to giving communities exactly what they want while allowing local governments to minimise the burden on the public purse? AI to the rescue in 7 ways. If local councils pool their AI resources, even greater savings and ROI can be achieved.

Government 52

Government Self Service Chatbots Automotive 52

COPC

JUNE 4, 2020

“We need to focus more on the issues that trouble us in these remote working times and innovate with technology to combat privacy concerns, quickly adapt and adopt platforms for virtual collaboration (some of which have such an impressive ability to foster teamwork) and keep an open mind. Kuala Lumpur.

Contact Center 55

Contact Center e-support Connections Automotive 55

LiveChat

JANUARY 14, 2020

For those of you who are not up to speed with what CES is, it’s an annual show hosted in Las Vegas that’s been home for innovative and revolutionary technologies for over 50 years. Human connection, on the other hand, is about becoming one with a car. With over 175 thousand attendees and more than 4.5 The city of tomorrow.

Automotive 64

Automotive Conference Travel Technology 64

Natalie Petouhof

FEBRUARY 21, 2016

announced that all Nissan LEAF models and Infiniti models in Europe will have Connect Telematics Systems (CTS) powered by Microsoft Azure. Having transformed the performance, practicality and public perception of EVs around the world since the LEAF’s launch, Nissan remains one of the leaders in EV technology. Start with the Cloud.

System 40

System Automotive Innovation Connections 40

SurveySensum

MAY 20, 2020

To survive this pandemic, marketing managers need to adapt to resilience, innovation, agility, empathy and emotion and position themselves at the forefront of the longer-term shifts in consumer behavior resulting from this crisis. The power of automated technology will transform the in-store shopping experience.

Omni-Channel 52

Omni-Channel Customer Experience Social Media Healthcare 52

Think Customers

FEBRUARY 18, 2020

When virtual reality (VR) technology first came out it was a novelty primarily seen as an innovative way for gamers to dive into a digital world. Organizations that want to meet the expectations of the millennial and Gen Z workforce need to understand the types of technology they prefer to use, both for personal and professional use.

Training 52

Training Technology Automotive e-support 52

AWS Machine Learning

SEPTEMBER 25, 2023

Solution overview The theme of the Hackathon is to contribute to the UN sustainable goals with AI technology. Connecting the Flan model to our front-end application required a robust and secure integration, which was achieved using Lambda and API Gateway. His passion lies in connected vehicles and autonomous driving.

Innovation 84

Innovation Analysis Automotive Training 84