Calabrio

NOVEMBER 1, 2016

Speech analytics is a huge opportunity for brands. If you aren’t at least considering speech analytics for your contact center, you risk missing out on valuable information that can improve the entire customer experience. When implementing speech analytics, the pressure is on to quickly realize return on investment. Have a plan.

Analytics 100

Analytics Company Contact Center Return on Investment 100

West Monroe

MARCH 14, 2024

Our mission has always been clear: to help companies navigate these complexities and emerge stronger, leveraging technology and data to drive real financial gains and ROI. At West Monroe, which I co-founded 22 years ago, we've built our reputation on being able to translate technology into EBITDA for business stakeholders.

Data 40

Data ROI Banking Financial 40

Totango

NOVEMBER 27, 2023

The report also explains that advanced technologies, like AI and machine learning, also enhance the efficiency and impact of CS teams by: Extracting actionable insights from customer data to prompt customer-centric business decisions. Offer self-service functionalities through community and knowledge centers.

Report 91

Report Trends Customer Success Self Service 91

NICE inContact

DECEMBER 17, 2018

Our NICE inContact CXone cloud customer experience platform is the first unified suite of cloud native applications to combine omnichannel routing, analytics, workforce optimization (WFO or WEM), and analytics & artificial intelligence (AI). Our CXone roadmap will help you set the pace with your customer experience.

Contact Center 120

Contact Center Omni-Channel Roadmap Analytics 120

Magellan Solutions

FEBRUARY 5, 2024

Discovering the secrets of success lies in understanding the game-changing advantages of information technology (IT) outsourcing. IT outsourcing is when a company hires outside vendors to handle technology operations and tasks. This approach frees up resources for innovation and directs top talent toward crucial business objectives.

Competitive Advantage 52

Competitive Advantage Innovation Government Resources 52

Call Experts

OCTOBER 5, 2023

Technology and Infrastructure The technology and infrastructure of your chosen contact center can significantly impact your service delivery specifically uptime. Remember to consider the following technological aspects. Look for contact center solutions that offer advanced analytics and reporting capabilities.

Contact Center 105

Contact Center Call Center Guidelines Customer Satisfaction 105

Call Experts

APRIL 8, 2024

Technology and Infrastructure The technology and infrastructure of your chosen contact center can significantly impact your service delivery specifically uptime. Remember to consider the following technological aspects. Look for contact center solutions that offer advanced analytics and reporting capabilities.

Contact Center 52

Contact Center Call Center Guidelines Customer Satisfaction 52

Win the Customer

SEPTEMBER 8, 2023

Differentiation in a Competitive Landscape Innovative ideas alone are not enough to stand out in today’s competitive startup ecosystem. Clear objectives serve as a roadmap, guiding your efforts towards meaningful improvements. A superior CX sets you apart.

Strategy 59

Strategy Social Media Touchpoint Customer Centricity 59

Lumoa

AUGUST 23, 2021

Since the pandemic began, however, the challenge has evolved into not just standing out, but instead to effectively pivot, innovate and transform your business. These analytics are always going to be crucial starting points for any type of growth, pandemic or not. Efficient analytics can help you change up your form.

Customer Experience 236

Customer Experience Social Media Video Analytics 236

West Monroe

DECEMBER 7, 2023

The new revision, ICH E6 (R3), intends to modernize, harmonize, and adapt existing GCP guidelines to support the latest innovations in clinical trials. This highlights the need for strict data protection and confidentiality requirements to accompany an innovative, digital transformation.

Guidelines 52

Guidelines Customer Journeys Healthcare Study 52

QuestionPro Audience

JULY 26, 2018

What’s more, having a strategic roadmap before producing any creative effort ensures a brand engages with the right audiences at the right time. ” Here’s a strategic roadmap (or hack) for tapping into that overwhelmingly positive data to fuel that important imagination. It helps guide where creative is going to go.”

Roadmap 170

Roadmap Advertising ROI Return on Investment 170

CSM Magazine

MAY 26, 2023

It helps in organizing business data, making it easily accessible, and ensuring that necessary analytics can be performed promptly. Armed with this knowledge, they can adapt their strategies, drive innovation, and ultimately achieve their business objectives.

Data 52

Data Management Roadmap Government 52

SurveySparrow

JULY 20, 2023

’ This isn’t just data; it’s a roadmap to creating a brand that resonates, a service that satisfies, and a product that’s not just bought but loved. Website and App Analytics Utilize tools like Google Analytics to track metrics such as page views, bounce rates, and conversion rates.

Company 52

Company Customer Experience Social Media Analysis 52

Guavus

FEBRUARY 17, 2022

Because when you achieve that goal of combining innovation with a rich user experience, things that used to be perceived complicated or unreachable become fluid and easy to process. Read more on Mobile Voice Analytics: Ops-IQ Mobile Voice Analytics. Intro video of Ops-IQ Mobile Voice Analytics.

NPS 98

NPS Net Promoter Score Customer Centricity Analytics 98

CSM Magazine

FEBRUARY 1, 2022

2022 looks set to be another exciting year for EvaluAgent with a number of new customers ready to go live, several new products, an innovative customer success experience and an ambitious target to double revenue again by December 2022. The first of these new products is Conversational Analytics. said Jamie. said Jamie.

Roadmap 52

Roadmap Analytics Retail Financial 52

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. Miller explained the ‘Authenticity Lifecycle,’ which is a business model that infuses authentic engagement with marketing, innovation and customer experience activities.

Innovation 100

Innovation Marketing Social Media Healthcare 100

Gainsight

MAY 13, 2020

Product innovation – it is something that is most certainly at the tip of the tongue of every product executive. Most strive for it, build roadmaps around it, and even sell it to prospective buyers. . There are different paths towards product innovation. For us, the pillars are always very clear.

Roadmap 59

Roadmap Innovation Customer Journeys Analysis 59

West Monroe

JUNE 20, 2022

Instead of looking down industry towers (providers, payers, and life sciences) at key trends and drivers of M&A and investment activity, we’re looking across them at digitally enabled platforms, products, data sets, and high value analytics through the lens of asset differentiation and the trends shaping portfolio value.

Healthcare 52

Healthcare Trends Analytics Multi-Channel 52

SurveySparrow

SEPTEMBER 5, 2023

Top 10 Trends in Automotive Customer Experience Trends are the roadmap guiding brands toward greater customer satisfaction and success. Brands are leveraging technology to offer virtual showrooms where customers can interact with vehicles in immersive 3D environments. This information guides improvements in products and services.

Automotive 52

Automotive Trends Strategy Customer Experience 52

West Monroe

MAY 1, 2023

The mandate of customer support has always been to balance the customer experience with efficient, scaled operations in the context of the product roadmap and known gaps. Far less clear, however, is the roadmap on where to begin and how to utilize these capabilities quickly and effectively. Is the technology mature enough?

Self Service 52

Self Service Chatbots Roadmap Software 52

Lithium

MAY 3, 2022

Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. In this webinar you’ll: Learn about key innovations and investments across the Khoros platform. Ask our product leaders about our current and future innovation during a live Q&A.

Multi-Channel 52

Multi-Channel Social Media Roadmap Metrics 52

Think Customers

DECEMBER 13, 2021

Fast forward to 2022—successful brands who continue to grow, innovate, and advance in the digital space need to answer the question: Are we sticking to the human side of the experience? Here’s a refresher of 6 transformation roadmap steps to help deliver exceptional customer experiences and set your brand apart in the marketplace.

Customer Journeys 52

Customer Journeys Roadmap Metrics Strategy 52

Martin Hill-Wilson

JANUARY 29, 2016

Right now I can see three genuinely transformational technologies on offer for forward thinking contact centres. The first is Interaction Analytics which provides credible evidence of what goes on day in day out. I’ve been a long term evangelist for the interaction analytics cause. Some remains on the roadmap.

Omni-Channel 40

Omni-Channel Roadmap Self Service Customer Journeys 40

Kustomer

JULY 24, 2020

Now more than ever, companies are searching for technology to deliver on customers’ growing demands. Circle these CX events on your calendar to gain insights about the latest CX innovations, how COVID-19 is changing customers’ expectations, and dive into the smartest strategies to deliver standout customer experiences. More info here.

Conference 52

Conference Customer Journeys Roadmap Innovation 52

Oracle

FEBRUARY 21, 2020

Over 40 of these sessions will focus on the most relevant, cutting-edge customer service trends and technology. Oracle Digital Customer Service Overview and Roadmap. Roadmap session featuring Jeremy Kembel, Product Management, Oracle. Predictive Analytics: Using IoT and Service Data to Predict Your Next Move.

Customer Service 62

Customer Service Roadmap Hospitality Conference 62

Kustomer

NOVEMBER 9, 2023

Customer expectations are rising, technology is advancing at an unprecedented pace, and the intersection of artificial intelligence (AI) and customer experience (CX) is where the future is being defined. These thought leaders and experts are at the forefront of innovation in the fields of AI and customer experience.

Innovation 52

Innovation Customer Experience Professionals e-support Industry 52

Avaya

AUGUST 2, 2017

They’re challenged with evolving from legacy hardware to a services-based ecosystem that supports digital drivers like cloud, mobile, big data analytics, and social. In our experience, the reason for this is because an initial business discovery process was not sufficiently performed to put a strategic execution roadmap in place.

Roadmap 63

Roadmap eBook Exercises Strategy 63

CSM Magazine

JUNE 17, 2021

Cloud-first workforce engagement management provider announces roadmap for Data Sovereignty across Southeast Asia. Josh Jabs, Chief Technology Officer at Calabrio stated, “Southeast Asian businesses are accelerating their cloud adoption, especially with the success in other countries and local enterprises now moving to cloud.

Engagement 52

Engagement Management Roadmap Leadership 52

Confirmit

JANUARY 19, 2021

Of course, we’ll keep you updated as things move forward but for the moment, it’s business as usual as we continue to push ahead with delivering our product roadmap and doing our best to serve our customers. The merger is conditioned on receipt of regulatory approvals and is expected to close in the second quarter of 2021.

Roadmap 52

Roadmap Customer Voice Course Technology 52

Lithium

MAY 4, 2021

Does your brand use Khoros technology to deliver world-class digital customer experiences? HubSpot, Slack, and Community Growth : After 5 years of partnership with Khoros, HubSpot is still looking for ways to innovate and connect with their customers, partners, and developers online. We can't wait for you to join us! Apple iOS 14.5

Conference 52

Conference Analytics Social Media Roadmap 52

Currency Alliance

DECEMBER 4, 2023

To consider a loyalty topic to be a ‘trend’, it needs to be on the roadmap during 2024 for at least 25% of leading loyalty programs and on the radar for at least 50% of companies. Air Miles Middle East has been upgrading its technology and adding partners.

Loyalty 59

Loyalty Trends Data Marketing 59

PK

JULY 15, 2019

Whereas past Wave reports have focused on loyalty platform technology providers, this is the first time a Wave report focused exclusively on leading loyalty firms offering services, from visioning and strategy through design, development, and launch of new member experiences. 4 Technology Solutions are Inherently Holistic.

Loyalty 45

Loyalty Loyalty Programs Roadmap Rewards Programs 45

West Monroe

JUNE 20, 2022

Instead of looking down industry towers (providers, payers, and life sciences) at key trends and drivers of M&A and investment activity, we’re looking across them at digitally enabled platforms, products, data sets, and high value analytics through the lens of asset differentiation and the trends shaping portfolio value.

Healthcare 40

Healthcare Trends Analytics Multi-Channel 40

West Monroe

JUNE 20, 2022

Instead of looking down industry towers (providers, payers, and life sciences) at key trends and drivers of M&A and investment activity, we’re looking across them at digitally enabled platforms, products, data sets, and high value analytics through the lens of asset differentiation and the trends shaping portfolio value.

Healthcare 40

Healthcare Trends Analytics Multi-Channel 40

Support EXP

FEBRUARY 8, 2024

Advanced technologies (you may have heard of something called AI) promise much in terms of capturing behavioral and transactional information about your customers. Ideas for Innovation Customers often provide suggestions and ideas for new features or improvements that can lead to innovation.

Data 52

Data Trends Competitive Advantage Financial 52

Strativity

APRIL 27, 2023

This article was written by Josh Verseput, SVP, Analytics. To get there, restaurants need to embrace change as a constant and then optimize, roadmap, and even blow some things up in order to respond faster and exceed customer needs. Material works with some of the largest and most innovative restaurant brands.

Roadmap 52

Roadmap Customer relationships Brands e-support 52

West Monroe

JULY 18, 2023

Leaders in the industry aren’t quite ready to fully commit to the technology but still understand the underlying value. In fact, 57% of manufacturing companies are still experimenting with AI technology to identify how best it can be applied and managed. Jobs that include repetitive tasks and minimal training or education (i.e.

Industry 40

Industry Technology Roadmap Data 40