Magellan Solutions

JUNE 14, 2023

Disruptive innovation is crucial for businesses, enabling them to challenge existing market norms, create new opportunities, and gain a competitive edge. You can transform your business and customer experiences by offering innovative products or services. But what is the role of BPOs in disruptive innovation?

Innovation 52

Innovation Transportation Telecommunications Culture 52

Thematic

JULY 21, 2023

This interview was first published at Upsilonit.com Anton Oparienko (COO, Upsilon): Today, I'm pleased to have Alyona Medelyan with me, the co-founder and CEO at Thematic , an innovative feedback analytics solution. Are there any product roadmap points you can share? What are your current plans for Thematic?

Analytics 62

Analytics Feedback Net Promoter Score Chatbots 62

Calabrio

NOVEMBER 1, 2016

Speech analytics is a huge opportunity for brands. If you aren’t at least considering speech analytics for your contact center, you risk missing out on valuable information that can improve the entire customer experience. When implementing speech analytics, the pressure is on to quickly realize return on investment. Have a plan.

Analytics 100

Analytics Company Contact Center Return on Investment 100

Magellan Solutions

FEBRUARY 26, 2024

It provides more comprehensive call analytics. Intelligent Analytics Dashboards AI for call centers provides in-depth analytics on call times, first resolution, and more. It allows for more well-rounded call analytics than a human customer support manager could provide. It leads to an exceptional customer experience.

Call Center 52

Call Center Customer Service Contact Center Roadmap 52

Lithium

APRIL 2, 2024

RECAP] Khoros Fresh Features Product Release & Roadmap Webinar : The following on-demand Q&A and accompanying resources are intended to summarize recent releases, enhancements, and current plans for Khoros products, functionality, and other services to help you unlock the full power Khoros has to offer.

Roadmap 52

Roadmap Metrics CRM Resources 52

Lithium

APRIL 12, 2022

Marketing Comparative Analytics. to attend our Roadmap Webinar on May 17th, and see for yourself how Khoros is innovating better experiences for you and your customers. SMM customers can now create subfolders in the Content Center to help users better organize and manage their content. Want to know what's next?

Omni-Channel 52

Omni-Channel Innovation Contact Center Customer Service 52

Experience Investigators by 360Connext

AUGUST 22, 2023

At the company level, review metrics like customer retention or renewal rates, referral rates, and digital analytics like website conversions. An executive invested in the customer experience will inspire innovation and motivate their team. That’s how customer experience becomes embedded in your company’s culture.

Customer Experience 143

Customer Experience Effort Score Course Feedback 143

NICE inContact

DECEMBER 17, 2018

Our NICE inContact CXone cloud customer experience platform is the first unified suite of cloud native applications to combine omnichannel routing, analytics, workforce optimization (WFO or WEM), and analytics & artificial intelligence (AI). Our CXone roadmap will help you set the pace with your customer experience.

Contact Center 120

Contact Center Omni-Channel Roadmap Analytics 120

Totango

NOVEMBER 27, 2023

Reporting becomes stronger when multiple integrations consolidate data across the tech stack, such as customer relationship management (CRM), data warehouses, and product analytics tools. Strategy: Vision, innovation, roadmap, partner ecosystem, pricing flexibility and transparency, and community.

Report 92

Report Trends Customer Success Self Service 92

West Monroe

MARCH 14, 2024

” This observation underscores the importance of not just chasing after the latest technology but focusing on innovation—and investments, whether resources, time, or money—that can truly drive business growth. Otherwise, what’s the point? Latest Client Stories Creating $2.5 ROI Latest Client Stories Creating $2.5

Data 40

Data Banking ROI Financial 40

Lumoa

AUGUST 23, 2021

Since the pandemic began, however, the challenge has evolved into not just standing out, but instead to effectively pivot, innovate and transform your business. These analytics are always going to be crucial starting points for any type of growth, pandemic or not. Efficient analytics can help you change up your form.

Customer Experience 236

Customer Experience Social Media Video Analytics 236

QuestionPro Audience

JULY 26, 2018

What’s more, having a strategic roadmap before producing any creative effort ensures a brand engages with the right audiences at the right time. ” Here’s a strategic roadmap (or hack) for tapping into that overwhelmingly positive data to fuel that important imagination. It helps guide where creative is going to go.”

Roadmap 170

Roadmap Advertising ROI Return on Investment 170

Guavus

FEBRUARY 17, 2022

Because when you achieve that goal of combining innovation with a rich user experience, things that used to be perceived complicated or unreachable become fluid and easy to process. Read more on Mobile Voice Analytics: Ops-IQ Mobile Voice Analytics. Intro video of Ops-IQ Mobile Voice Analytics.

NPS 98

NPS Net Promoter Score Customer Centricity Analytics 98

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. Miller explained the ‘Authenticity Lifecycle,’ which is a business model that infuses authentic engagement with marketing, innovation and customer experience activities.

Innovation 100

Innovation Marketing Social Media Healthcare 100

Win the Customer

SEPTEMBER 8, 2023

Differentiation in a Competitive Landscape Innovative ideas alone are not enough to stand out in today’s competitive startup ecosystem. Clear objectives serve as a roadmap, guiding your efforts towards meaningful improvements. A superior CX sets you apart.

Strategy 59

Strategy Social Media Touchpoint Customer Centricity 59

Talkdesk

DECEMBER 1, 2020

Based on this experience, we have developed the Talkdesk CX Maturity Model™ to help brands understand their current maturity, set a vision for their ideal future state and create a roadmap to get there. The Talkdesk CX Maturity Model evaluates CX based on nine core areas: .

Contact Center 104

Contact Center How To Roadmap Customer Centricity 104

Gainsight

JULY 27, 2022

Not only must you focus on areas such as user experience, strategy, and analytics, but you also need to care about how the product is built, marketed, sold, and serviced. On the other hand, you don’t want to stray too far from your carefully calibrated roadmap, nor do you want to overwork your staff. that keeps the fish fed.

Roadmap 59

Roadmap Government System User Experience 59

Magellan Solutions

FEBRUARY 5, 2024

IT outsourcing provides organizations strategic advantages that improve performance, drive innovation, and align with evolving technology disruptions. This approach frees up resources for innovation and directs top talent toward crucial business objectives. Furthermore, it encourages innovation by embracing diversity.

Competitive Advantage 52

Competitive Advantage Innovation Government Resources 52

Martin Hill-Wilson

JANUARY 29, 2016

The first is Interaction Analytics which provides credible evidence of what goes on day in day out. I’ve been a long term evangelist for the interaction analytics cause. It’s still going to take some time but voice and text analytics in a world preaching big data and proactive engagement has to eventually stick. Self Service.

Omni-Channel 40

Omni-Channel Roadmap Self Service Customer Journeys 40

SurveySparrow

JULY 20, 2023

’ This isn’t just data; it’s a roadmap to creating a brand that resonates, a service that satisfies, and a product that’s not just bought but loved. Website and App Analytics Utilize tools like Google Analytics to track metrics such as page views, bounce rates, and conversion rates.

Company 52

Company Customer Experience Social Media Analysis 52

Call Experts

OCTOBER 5, 2023

Performance Analytics and Reporting Data-driven insights are invaluable for optimizing your customer service operations. Look for contact center solutions that offer advanced analytics and reporting capabilities. Technology Roadmap Inquire about the contact center’s technology roadmap and future plans.

Contact Center 105

Contact Center Call Center Guidelines Customer Satisfaction 105

CSM Magazine

FEBRUARY 1, 2022

2022 looks set to be another exciting year for EvaluAgent with a number of new customers ready to go live, several new products, an innovative customer success experience and an ambitious target to double revenue again by December 2022. The first of these new products is Conversational Analytics. said Jamie. said Jamie.

Roadmap 52

Roadmap Analytics Retail Financial 52

Thematic

APRIL 3, 2024

Improved Product Development: Voice of the Customer data pinpoints desired features, unmet needs, and friction points in existing offerings, fueling innovation and ensuring your products genuinely resonate with your target market. Integrate this with quantitative data (CSAT scores, website analytics) to create a comprehensive picture.

Ecommerce 62

Ecommerce Analysis Social Media Effort Score 62

Gainsight

JANUARY 17, 2020

How do you prioritize what feedback gets incorporated into the product roadmap? From a bigger, strategic roadmap perspective, we get that from our executive business reviews or our insider program. Q: How do you prioritize what feedback gets incorporated into the product roadmap? These get routed directly to the product team.

Feedback 117

Feedback Roadmap ROI Case Study 117

CSM Magazine

MAY 26, 2023

It helps in organizing business data, making it easily accessible, and ensuring that necessary analytics can be performed promptly. Armed with this knowledge, they can adapt their strategies, drive innovation, and ultimately achieve their business objectives.

Data 52

Data Management Roadmap Government 52

Lithium

MARCH 2, 2021

Khoros Roadmap Webinar | Resource Round-up | 2021 Q1. Introducing Topbox CX Analytics. This webinar includes a product demonstration of our newly acquired CX Analytics platform and augmenting existing Khoros solutions with omnichannel analytics. Marketing Roadmap Deep Dive Webinar. Introducing Topbox CX Analytics.

Roadmap 52

Roadmap Analytics Resources Omni-Channel 52

Gainsight

MAY 13, 2020

Product innovation – it is something that is most certainly at the tip of the tongue of every product executive. Most strive for it, build roadmaps around it, and even sell it to prospective buyers. . There are different paths towards product innovation. For us, the pillars are always very clear.

Roadmap 59

Roadmap Innovation Customer Journeys Analysis 59

Lithium

DECEMBER 28, 2020

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Custom calculations to align analytics to the business. Deep messaging analytics. Structured messages.

Omni-Channel 52

Omni-Channel Engagement Social Media Roadmap 52

Lithium

MAY 3, 2022

Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. In this webinar you’ll: Learn about key innovations and investments across the Khoros platform. Ask our product leaders about our current and future innovation during a live Q&A.

Multi-Channel 52

Multi-Channel Social Media Roadmap Metrics 52

Call Experts

APRIL 8, 2024

Performance Analytics and Reporting Data-driven insights are invaluable for optimizing your customer service operations. Look for contact center solutions that offer advanced analytics and reporting capabilities. Technology Roadmap Inquire about the contact center’s technology roadmap and future plans.

Contact Center 52

Contact Center Call Center Guidelines Customer Satisfaction 52

West Monroe

DECEMBER 7, 2023

The new revision, ICH E6 (R3), intends to modernize, harmonize, and adapt existing GCP guidelines to support the latest innovations in clinical trials. This highlights the need for strict data protection and confidentiality requirements to accompany an innovative, digital transformation.

Guidelines 52

Guidelines Customer Journeys Healthcare Study 52

SurveySensum

AUGUST 3, 2023

Imagine you run a B2B marketing software company that provides innovative marketing solutions to small businesses. Opt for robust analytics and reporting features. Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time.

B2B 52

B2B Software Feedback NPS 52

Oracle

FEBRUARY 21, 2020

Oracle Digital Customer Service Overview and Roadmap. Roadmap session featuring Jeremy Kembel, Product Management, Oracle. Join this session for an overview of Oracle’s digital customer service strategy and roadmap. See the latest innovations in digital customer service and get a view into the upcoming investments.

Customer Service 62

Customer Service Roadmap Hospitality Conference 62

Avaya

AUGUST 2, 2017

They’re challenged with evolving from legacy hardware to a services-based ecosystem that supports digital drivers like cloud, mobile, big data analytics, and social. In our experience, the reason for this is because an initial business discovery process was not sufficiently performed to put a strategic execution roadmap in place.

Roadmap 63

Roadmap eBook Exercises Strategy 63

Lithium

APRIL 6, 2021

Marketing Roadmap Deep Dive Webinar. What are the use cases you cover with Care Analytics as an addition to Community Analytics?: Khoros Titan, @karolinalinda is looking for experience and best practices around the main use cases you address with Care Analytics as an extension to Community Analytics.

Customer Journeys 52

Customer Journeys Analytics B2C Roadmap 52

Think Customers

DECEMBER 13, 2021

Fast forward to 2022—successful brands who continue to grow, innovate, and advance in the digital space need to answer the question: Are we sticking to the human side of the experience? Here’s a refresher of 6 transformation roadmap steps to help deliver exceptional customer experiences and set your brand apart in the marketplace.

Customer Journeys 52

Customer Journeys Roadmap Metrics Strategy 52

Comm100

APRIL 17, 2018

Apart from identifying pain points that your customers are having with your brand, customer feedback can also be a source of innovation for ideas to improve customer service. Create some simple boards like “Product ideas,” “Coming up” and “Roadmap” to get the ball rolling. Craft Personal Emails. Monitor Customer Behavior.

Feedback 194

Feedback How To Roadmap Survey 194