Lumoa

JANUARY 23, 2018

Instead it is the unstructured nature of the data which makes it challenging to tackle with any traditional means of analytics. This situation is where automated text analytics is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic. Which one should be tackled first? Learn More.

Analytics 304

Analytics NPS Financial Analysis 304

InMoment XI

FEBRUARY 1, 2024

Spotlight is a comprehensive data analytics tool that integrates and analyzes s tructured and unstructured data using advanced Natural Language Processing (NLP) and AI. This technology uses deep learning models to predict a customer’s future actions or needs. Let’s go over what these are and their broader implications.

Analysis 260

Analysis Analytics Social Media Loyalty 260

AWS Machine Learning

JUNE 24, 2022

Building an MLOps foundation that can cover the operations, people, and technology needs of enterprise customers is challenging. Personas, operations, and technology summary. With the MLOps maturity model, we can define a clear architecture design and delivery roadmap. MLOps maturity model. Conclusion.

Roadmap 87

Roadmap Training Data Government 87

Totango

MARCH 13, 2020

Understanding how to use customer success analytics to your advantage is key to seeing your enterprise’s roadmap for the future. Utilizing customer success analytics intelligently begins with identifying what to track and how to track it. Using Customer Success Analytics to Take Action. This promotes efficiency.

Analytics 82

Analytics Customer Success How To Customer Journeys 82

Thematic

JULY 21, 2023

This interview was first published at Upsilonit.com Anton Oparienko (COO, Upsilon): Today, I'm pleased to have Alyona Medelyan with me, the co-founder and CEO at Thematic , an innovative feedback analytics solution. Are there any product roadmap points you can share? If you are a salesperson, learn a bit of technology.

Analytics 62

Analytics Feedback Net Promoter Score Chatbots 62

Lumoa

FEBRUARY 9, 2023

Long-term actions are based on the analytics results of customer feedback. software bug fixes, wrong information corrected on the website) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. By the way, did you know that Lumoa’s analytics is powered by AI?

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

Calabrio

NOVEMBER 1, 2016

Speech analytics is a huge opportunity for brands. If you aren’t at least considering speech analytics for your contact center, you risk missing out on valuable information that can improve the entire customer experience. When implementing speech analytics, the pressure is on to quickly realize return on investment. Have a plan.

Analytics 100

Analytics Company Contact Center Return on Investment 100

Avaya

APRIL 15, 2019

As with any technology, don’t deploy it just for technology’s sake. What can chatbots or AI-enabled analytics do for your customers or your agents that will drive an opportunity or address a problem? You need solid technology partners. Get the right people in a room to discuss what those are for your organization.

Roadmap 47

Roadmap Customer Experience Self Service Chatbots 47

InMoment XI

JANUARY 10, 2023

Before you know it, you’ve got different departments using separate technologies and focusing on different metrics—fragmenting your understanding of the customer experience. . You’ve got four different departments using different technology to record different metrics and measure their own aspect of the customer journey.

Customer Experience 324

Customer Experience Management Customer Journeys Effort Score 324

Kerry Bodine

DECEMBER 30, 2020

Consider this your high-level roadmap for developing journey maps and using them to drive action. For years, I’ve had a list of external triggers — like the introduction of a new technology or a stock market crash — that should prompt you to reexamine how your customers’ needs and expectations are changing. What is journey analytics

Customer Journeys 227

Customer Journeys Customer Experience Touchpoint Analytics 227

Avaya

APRIL 24, 2017

This is where the ability to understand your data—specifically, customer journey analytics —becomes vital. Adopting customer journey analytics means businesses must now support a powerful, real-time visualization of the customer journey across all lines of business, not just the contact center.

Customer Journeys 59

Customer Journeys Analytics Multi-Channel Contact Center 59

InMoment XI

JANUARY 2, 2023

With new technology and social media, we have more ways than ever before of interacting with our customers. ” The specific, contextual feedback that users provide in a PSAT survey helps to prioritize a roadmap of product improvements. And, that means, we have nearly infinite opportunities to delight them—or disappoint them.

Net Promoter Score 295

Net Promoter Score NPS Metrics Effort Score 295

Magellan Solutions

FEBRUARY 26, 2024

It provides more comprehensive call analytics. Agent Assist Feature AI technologies transform call center operations by empowering agents to become more effective problem solvers and deliver faster, more efficient, and personalized service. Call centers can analyze customer sentiment, tone, and personality with AI.

Call Center 52

Call Center Customer Service Contact Center Roadmap 52

West Monroe

JANUARY 2, 2024

At this stage, a crucial responsibility for the CFO is the collection of a diverse range of quantitative and qualitative metrics; these metrics serve as the backbone of the organization's prioritized focus, essentially forming the finance transformation roadmap.

Data 52

Data Roadmap CRM Technology 52

CSM Magazine

MAY 14, 2024

Avaya’s innovation roadmap includes using AI and analytics to orchestrate exceptional customer journeys by harnessing data from interactions across multiple vendor touchpoints and applications, and using these to intelligently streamline customer experiences, drive efficiency, and deliver superior outcomes.

Self Service 52

Self Service Healthcare Innovation Employee Experience 52

Gainsight

AUGUST 4, 2022

Joining forces arms Product teams with insights into how the customer drives value from the product—or doesn’t—which in turn informs the product roadmap. . Leverage artificial intelligence and advanced analytics . The top CSM platforms, in our opinion, integrate with CRMs, support tools, product analytics, and more.

Customer Success 105

Customer Success Management Marketing Analytics 105

Call Experts

OCTOBER 5, 2023

Technology and Infrastructure The technology and infrastructure of your chosen contact center can significantly impact your service delivery specifically uptime. Remember to consider the following technological aspects. Look for contact center solutions that offer advanced analytics and reporting capabilities.

Contact Center 105

Contact Center Call Center Guidelines Customer Satisfaction 105

West Monroe

MARCH 14, 2024

Our mission has always been clear: to help companies navigate these complexities and emerge stronger, leveraging technology and data to drive real financial gains and ROI. At West Monroe, which I co-founded 22 years ago, we've built our reputation on being able to translate technology into EBITDA for business stakeholders.

Data 40

Data Banking ROI Financial 40

Gainsight

NOVEMBER 21, 2023

However, with complex product offerings, legacy technology, and a user base spanning decades of expertise, Autodesk found itself facing a formidable challenge—closing the notorious “Say Vs. Do Gap.” By closing the feedback loop, they validated product roadmaps aligned to user priorities.

Survey 52

Survey Feedback Roadmap Entertainment 52

Gainsight

MAY 24, 2022

Not just with the big, life-changing technologies people want. Product analytics and behavioral data reveal more than just our habits. Smarter Product Roadmaps, Shorter Timelines. Perhaps more importantly, product analytics also shorten the time between data collection and product innovation.

Innovation 105

Innovation Roadmap Analytics Meeting 105

Totango

NOVEMBER 27, 2023

The report also explains that advanced technologies, like AI and machine learning, also enhance the efficiency and impact of CS teams by: Extracting actionable insights from customer data to prompt customer-centric business decisions. Offer self-service functionalities through community and knowledge centers.

Report 92

Report Trends Customer Success Self Service 92

Pointillist

MAY 23, 2018

More and more marketers and customer experience professionals are now looking for the best customer journey analytics platform to understand and engage with individual customers at a personal level, at scale. But, once you begin to look into customer journey analytics at a deeper level things become much less clear.

Customer Journeys 90

Customer Journeys Analytics How To Touchpoint 90

CSM Magazine

SEPTEMBER 14, 2023

Conduent Incorporated , a global technology-led business solutions and services company, released new research that provides a focused, in-depth view of the state of the customer experience (CX) within the retail/eCommerce vertical. email, chat, live, social, etc.)

Consumers 59

Consumers Self Service Multi-Channel Ecommerce 59

AWS Machine Learning

MAY 30, 2024

Vitech helps group insurance, pension fund administration, and investment clients expand their offerings and capabilities, streamline their operations, and gain analytical insights. Alternatively, open-source technologies like Langchain can be used to orchestrate the end-to-end flow.

Chatbots 99

Chatbots Knowledge Base Innovation Interaction 99

Gainsight

JULY 13, 2022

At Pulse 2022 you’ll learn proven strategies for product-led growth, driving, adoption, user retention, and how to build effective roadmaps. Building products with data-driven product roadmaps and improved product experience is critical to durable growth, so Product professionals are critical to the future of Pulse.

Roadmap 59

Roadmap Conference Analytics Strategy 59

Calabrio

JANUARY 2, 2020

At the beginning of a new decade, 2020 is set to be an exciting year as Calabrio continues to expand the capabilities of the WEM platform and integrate the best of both WFM solutions for next-level Customer Experience Intelligence, where the very best of human talents and activities combine with contextual and predictive customer analytics.

Brands 221

Brands Social Media Roadmap Contact Center 221

Customer Bliss

SEPTEMBER 19, 2017

For those driving B2B technology companies, you will not want to miss her actions, path and how she drove success. Prior to Alteryx, Libby was a leading sales representative for the media, advertising, telecommunications and automotive industries at Strategic Mapping, a provider of spatial analytics and mapping software. About Libby.

Chief Customer Officer 97

Chief Customer Officer Customer Journeys Roadmap Telecommunications 97

Thematic

MARCH 27, 2023

What “advanced” looks like keeps changing as technology creates new opportunities and pushes boundaries, creating a moving target. In the case of VoC, technology has become a key enabler to drive programme maturity and overall CX success. A great example of this is AI-driven text analytics solutions.

Tips 71

Tips Customer Centricity Feedback Social Media 71

Call Experts

APRIL 8, 2024

Technology and Infrastructure The technology and infrastructure of your chosen contact center can significantly impact your service delivery specifically uptime. Remember to consider the following technological aspects. Look for contact center solutions that offer advanced analytics and reporting capabilities.

Contact Center 52

Contact Center Call Center Guidelines Customer Satisfaction 52

ECXO

MARCH 21, 2023

Design leads us to data and experience personalisation Personalised approach (Data Analytics): Customers expect a personalised experience that meets their specific needs. Just in B2B, the challenges are greater to achieve great experiences, but data analytics definitely helps. Think of it like a project plan.

B2B 98

B2B Customer Experience Roadmap Culture 98

Lumoa

AUGUST 23, 2021

Changes in behaviors As customer expectations continue to rise, CX leaders have needed to make integrated technologies a priority because seemingly the switch is here to stay for the long-term. These analytics are always going to be crucial starting points for any type of growth, pandemic or not.

Customer Experience 236

Customer Experience Social Media Video Customers 236

CSM Magazine

MAY 26, 2023

It helps in organizing business data, making it easily accessible, and ensuring that necessary analytics can be performed promptly. This roadmap should outline specific steps, targeted initiatives, and any risks or dependencies that may arise. Additionally, automation technologies can help reduce human error and ensure data accuracy.

Data 52

Data Management Roadmap Government 52

Calabrio

JANUARY 2, 2020

At the beginning of a new decade, 2020 is set to be an exciting year as Calabrio continues to expand the capabilities of the WEM platform and integrate the best of both WFM solutions for next-level Customer Experience Intelligence, where the very best of human talents and activities combine with contextual and predictive customer analytics.

Social Media 190

Social Media Roadmap Contact Center Analytics 190

Optimove

JANUARY 3, 2024

Incorporate Real-Time Analytics Use real-time analytics to monitor customer interactions and make immediate adjustments to marketing messages. Harness Predictive Analytics Leverage predictive analytics to foresee customer needs and behaviors.

Marketing 59

Marketing Customer Centricity Analytics Touchpoint 59

QuestionPro Audience

DECEMBER 17, 2017

For a market research to have a reliable and productive outcome, understanding the roadmap of activities from the responses received from the database is a must. The consumer surveys also can be empowered with the immensely broad range of samples from panelists who special in their respective domains, be it agriculture or technology.

Survey 230

Survey B2C B2B Roadmap 230

Education Services Group

APRIL 25, 2021

CS Roadmap. A Customer Success roadmap is a detailed view of your organization’s goals as well as your plans for how you’ll reach those goals in the near and long term. Much like a business plan, your CS team needs a roadmap to organize the complexity of building a robust CS practice. Scaling with Systems. Digital Communication.

Customer Success 91

Customer Success Customer Journeys Roadmap Return on Investment 91

NICE inContact

DECEMBER 17, 2018

Our NICE inContact CXone cloud customer experience platform is the first unified suite of cloud native applications to combine omnichannel routing, analytics, workforce optimization (WFO or WEM), and analytics & artificial intelligence (AI). Our CXone roadmap will help you set the pace with your customer experience.

Contact Center 120

Contact Center Omni-Channel Roadmap Analytics 120