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Predictive Analytics Examples that Demonstrate Its Impact on Customer Experience

InMoment XI

Organizations should take a closer look at predictive analytics examples to discover the myriad of ways that data and artificial intelligence (AI) can power more personalized customer experiences and enhance brand loyalty and customer retention. What is Predictive Analytics? Improve customer lifetime value.

Analytics 260
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A Deep Dive into Conversational Intelligence

InMoment XI

More than just a technological innovation, conversational intelligence represents a paradigm shift how organizations understand, interpret, and harness the power of human conversations. Conversation intelligence also provides a data-driven foundation for decision-making. This step is crucial for analyzing spoken conversations.

e-support 260
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How AI Customer Experience Can Advance Your Business Strategy

InMoment XI

As e-commerce becomes increasingly global and competitive, business leaders understand that technology can be a valuable tool in reconnecting with consumers. With AI, brands spend less time analyzing text-heavy analytics and more time making smarter decisions to drive change.

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Leveraging Data Analytics and Machine Learning to Personalize Customer Experiences

Win the Customer

In today’s data-driven world, businesses are constantly seeking innovative ways to stay competitive and engage with their customers more effectively. One of the most powerful tools experience professionals have at their disposal is data analytics and machine learning.

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Intelligent document processing with AWS AI and Analytics services in the insurance industry: Part 2

AWS Machine Learning

We discussed how we can use AWS AI services to accurately categorize claims documents along with supporting documents. We also look into how to further use the extracted structured information from claims data to get insights using AWS Analytics and visualization services. Part 2: Data enrichment and insights.

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Pre-training genomic language models using AWS HealthOmics and Amazon SageMaker

AWS Machine Learning

In this blog post and open source project , we show you how you can pre-train a genomics language model, HyenaDNA , using your genomic data in the AWS Cloud. It supports large-scale analysis and collaborative research through HealthOmics storage, analytics, and workflow capabilities.

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Reshaping The Future Of Digital Customer Service: 22 Influential Leaders to Watch in 2022

TechSee

As companies embrace the digitization of customer support, the new standard is much more than a phone conversation with a call center representative or a visit from a field agent. This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. Follow on LinkedIn.