eglobalis

SEPTEMBER 30, 2017

Die CXPA hilft Customer-Experience (CX)-Spezialisten, das Customer-Experience-Management zu einem festen Bestandteil der Unternehmensausrichtung zu machen und Transformation über die gesamte Unternehmung hinweg einzubetten. Webinare, Panels und andere Online-Learning-Tools. Diskussionsforen.

Customer Experience Professionals 155

Customer Experience Professionals CEM Customer Experience Customer Experience Management 155

eglobalis

OCTOBER 1, 2017

The CXPA helps customer experience professionals make customer experience management an integral part of how their companies operate and to enable customer experience professionals to embed transformation across their organizations. Webinars, Panels and other online learning. Discussion Boards.

Customer Experience Professionals 153

Customer Experience Professionals CEM Customer Experience Customer Experience Management 153

Verint

JUNE 26, 2017

Journey Analytics is an emerging opportunity for CX professionals to gain valuable insights into the customer experience—in fact, some observed recent examples point to Journey Analytics as the basis for continued investments in the customer experience. ET called “ Five Secrets of Customer Journey Analytics.”

Analytics 29

Analytics Customer Journeys Customer Experience Industry 29

PeopleMetrics

MARCH 25, 2021

In this session, we'll show you different ways to get the most out of unstructured customer survey comments within the PeopleMetrics Experience Management Platform, including open-ended coding and categorization, keyword search and text analytics. Watch on YouTube. ? ? ?. PeopleMetrics LIVE!

Survey 62

Survey Analytics Analysis Measurement 62

Vonage

MARCH 26, 2018

The rationale for customer experience management is that it offers a more sustainable advantage when achieved. The components of customer experience. Speech analytics is the right tool for the job. . So in summary, emotive CX is a new emerging discipline for customer service teams.

Omni-Channel 133

Omni-Channel Self Service Customer Journeys ROI 133

PeopleMetrics

JANUARY 24, 2022

Over the past few years, I have noticed 3 key trends that have shaped the work we do going forward: Massive investments in Artificial Intelligence (AI) – from text analytics to automated service recovery, the CX industry has embraced AI. High-impact customers will be a regular topic on PeopleMetrics LIVE! ,

Trends 90

Trends Self Service B2B Roadmap 90

Gainsight

DECEMBER 14, 2020

It should include how your team interacts with customers when they reach out on their own and how your team (or product) actively engages with your customers without them initiating the first contact. . Because Gainsight CX is a customer experience management solution, it combines surveys, journey orchestration, and analytics.

Customer Engagement 52

Customer Engagement Tools Engagement Strategy 52

Confirmit

DECEMBER 14, 2016

In this webinar, we built on our recent webinar featuring Forrester Research Inc., – “Standing on the Shoulder of Giants” which analyzed the “secret sauce” of highly successful Voice of the Customer programs. Voice of the Customer Webinars. And we need to start now.

Analytics 40

Analytics Trends Innovation Customer Experience Management 40

BirdEye

FEBRUARY 21, 2023

Social media management for businesses is the practice of managing a company’s presence on various social media platforms. It involves creating content, scheduling social media posts, responding to comments and messages, tracking analytics, developing strategies, and engaging with customers on various channels.

Social Media 98

Social Media Management Multi-Channel Analytics 98

BirdEye

AUGUST 15, 2022

You can use a tool like Google Analytics to track customer behavior such as making a purchase or signing up for a newsletter. From one platform, you can track, manage, respond, and even market your reviews to stand out online and attract more customers. How do I track my marketing activities? What are keywords?

Tips 98

Tips Marketing Social Media Competitive Advantage 98

BirdEye

FEBRUARY 13, 2024

Leverage review management tools: Tools like Birdeye can help automate the process of gathering and managing reviews. They can send automatic review request messages, track responses, and even provide analytics on your reputation performance. Analyze and adapt Keep a close eye on your social media performance through analytics.

Marketing 57

Marketing Social Media How To Healthcare 57

BirdEye

MARCH 29, 2024

Analyze regularly Use the analytics tools provided by social media platforms to track your performance, understand your audience, and adjust your strategy accordingly. Host virtual open houses and webinars Use platforms like Facebook Live or Instagram Live to host virtual open houses or educational webinars.

Social Media 57

Social Media Tips Sales Advertising 57

SurveySparrow

APRIL 11, 2021

Meet the needs of different leads: Some of the most efficient lead nurturing strategies will include the use of data and analytics. Have they attended any webinars or demos? where customers should share their details to gain access to it. Organize a webinar where you share valuable information with your target market.

Strategy 98

Strategy How To Effort Score Social Media 98

Verint

JULY 6, 2017

CRMXchange Roundtable: Best Practices in Workforce Management. July 11; Online Webinar. Jenni Palocsik, senior director, solutions marketing, will present “Best Practices in Workforce Management” at 2 p.m. destinationCRM.com Roundtable: Engaging Customers with Smart Customer Service. July 12; Online Webinar.

Customer Insights 36

Customer Insights NPS Employee Engagement Analytics 36

Verint

AUGUST 1, 2017

August 1-24; Webinar Series. Verint experts will present 15 English and Dutch interactive webinars throughout August on effective ways to enhance interactions with customers. August 3; Webinar. CXPA Webinar: Five Secrets of Journey Analytics Everyone Must Know. August 22; Webinar.

Customer Experience 25

Customer Experience ROI Analytics Employee Engagement 25

BirdEye

NOVEMBER 21, 2023

Interactive design workshops Host interactive design workshops or webinars, showcasing your expertise and engaging potential clients in the design process. Use social media analytics to understand what content performs best. Share behind-the-scenes glimpses of your work, team, or design process. This humanizes your brand.

Marketing 109

Marketing Social Media Advertising Tips 109

Clarabridge

AUGUST 26, 2015

Getting buy-in for a Customer Experience Management (CEM) program isn’t always easy. We recently hosted webinars featuring GE and Verizon , with discussions about activating the voice of customer in the business in order to glean insights, including best practices for getting buy-in.

CEM 40

CEM Tips Healthcare eBook 40

Clarabridge

SEPTEMBER 1, 2015

Insurance companies now need to make sure that their customers are not only healthy, but also happy and want to stay with them. This change has led to many insurance companies investing in customer experience management. Here are a few tips to help you create your CX program. This includes the executive team.

Insurance 40

Insurance Healthcare Tips CEM 40

Pink Guava

MARCH 25, 2019

No wonder we see soo many product startups sink in first year of launch because they are not able to sell and redeem the basic cost as their customers do not stick to them or they are not able to generate a positive traction for their product. Where does Customer Experience fit into it? But growth is a concern.

Guidelines 40

Guidelines Customer Experience Management B2C Strategy 40

Wootric CX Blog

SEPTEMBER 17, 2020

To make the customer experience the best it can possibly be, you need to ensure that each interaction a consumer has with your business is smooth, consistent, and straightforward. Whether you’re showing customers how to record a webinar or helping them find the right furniture for their home, the same fundamental principles apply.

Customer Experience 71

Customer Experience Leadership Course Consumers 71

Team HGS

FEBRUARY 13, 2018

What Does Good Customer Service Look Like? At our February 7 webinar, Andrew Kokes, HGS Global Head of Marketing, and Henry Bruckstein, Founder, CANAM Research jointly presented the results of our first-ever “State of Customer Experience” Survey of nearly 100 customer experience executives, vice presidents, and directors.

Net Promoter Score 40

Net Promoter Score Customer Service Chatbots Contact Center 40

NetBase

AUGUST 21, 2019

You can follow in their footsteps, assuming you’re willing (and able) to listen to what the AI-powered social analytics data tells you! The AI-powered social analytics sentiment knew! Ensure your focus stays where it needs to be by relying online on your analytics data for direction. Let’s explore how that looks. Just ask Tide.

Strategy 49

Strategy Analytics Brands Course 49

Lithium

AUGUST 25, 2021

The below is a transcript from a live CXI FaQ webinar that aired on August 10. They may have speech analytics, they may have text analytics, they may even aggregate some of that together. Jacob] What is CX Insights? And for those companies it's literally millions and millions of dollars that we end up generating in value.

Return on Investment 40

Return on Investment Social Media Analytics Data 40

Clarabridge

JULY 18, 2018

For example, in my latest webinar , I looked at a half million reviews of kitchen appliances from sources like Lowes, Home Depot, Sears, and Best Buy using our CX Analytics tool. The power of why, empathy, and starting with customer effort can really transform the way you look at your customer’s journey.

Effort Score 40

Effort Score Measurement Analysis Social Media 40

BirdEye

MARCH 24, 2023

Analytical skills : A manager should have a good understanding of data analysis and interpretation to identify opportunities, assess risks, and make informed decisions. They need to be able to use metrics and analytics tools to track performance and adjust strategies as needed. Share valuable content. Monitor your competition.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

Retently

OCTOBER 1, 2018

To make the whole mapping process simpler and less time-consuming, you could try to use some customer journey mapping tools. According to our findings, these are the most common and popular ones: Clarabridge – A useful CEM (Customer Experience Management) platform that can help you improve the customer journey with relevant feedback.

Customer Journeys 93

Customer Journeys Touchpoint Social Media How To 93

Qualtrics

JANUARY 19, 2017

Customer experience management is only for the determined: 70% of all customer experience transformations fail, according to research by McKinsey and Co. Based on the webinar presented by Ron Ritter and Will Enger from McKinsey & Company, as a part of CXWeek by Qualtrics. On-Demand CXWeek Webinars.

How To 20

How To Leadership Travel Report 20

delighted

APRIL 25, 2022

Step 1: Identify your happiest customers. Casper has been using Delighted for three years to run their customer experience management program – sending out surveys at key customer journey milestones to capture customer sentiment, analyzing the feedback in Delighted, and acting on it in real-time.

NPS 58

NPS CRM Ecommerce Retail 58

Verint

OCTOBER 2, 2017

CRMXchange Roundtable Webinar. October 12; Webinar. Verint’s Kelly Koelliker, director, global solutions marketing, will present “Innovations and Trends in Customer Service” at 2 p.m. destination CRM.com Webinar. October 25; Webinar.

Analysis 30

Analysis Customer Service Contact Center Omni-Channel 30

SurveySparrow

JULY 3, 2023

Unique features: Personalized content: Interactive calculators, quizzes, assessments, and polls Easy embedding: embed your content on your website, landing pages, or blog posts Robust analytics: Insights into user engagement, completion rates, conversions Segmentation: Categorize users into different segments and deliver targeted messaging 5.

Omni-Channel 10

Omni-Channel Multi-Channel Healthcare Survey 10

Verint

SEPTEMBER 21, 2017

Aberdeen research found that errors and delays in back-office processing were the number two cause of customer dissatisfaction. greater year-over-year growth in annual company revenue, and enjoyed an 88 percent customer retention rate vs. 43 percent for all others surveyed. To learn more, listen to the on-demand webinar.

Customer Centricity 37

Customer Centricity Insurance Groups Contact Center 37

ProProfs Chat

JULY 6, 2018

For years I have been helping companies to deliver excellence with their customers. In my experience, if you want to delight your customers you need to know them first. Applying data science together with Text Analytics is the key to understand what customers want. Customer Experience Manager at Sniffie.

Customer Service 100

Customer Service Tips Culture Customers 100

BirdEye

MAY 11, 2023

Host webinars and workshops Webinars and workshops provide great opportunities for collecting free mortgage leads because you attract a community interested in your business. Since you may have to leverage more than one marketing channel, work with tools with robust analytics, reporting, and tracking features.

Social Media 98

Social Media How To Return on Investment ROI 98

BirdEye

NOVEMBER 16, 2023

Do review marketing to attract more customers 3. Host commercial property investment webinars 6. Optimize user experience on mobile and desktop 9. Host commercial property investment webinars Real estate businesses can use this strategy to establish expertise, build credibility, and attract serious investors.

Chatbots 109

Chatbots Social Media Consulting Financial 109

Qualtrics

SEPTEMBER 17, 2019

Ask Jim Harwood, VP of Marketing and Analytics at Farm Bureau Financial Services, how you sell a CX program to a CEO, and he’ll tell you to adopt the old Michael Gerber approach: “Start at the end.”. Register Now for Jim’s Webinar. Want to Learn How to Align CX Metrics with Business Results?

Insurance 35

Insurance NPS Touchpoint Customer Centricity 35

ReviewTrackers

AUGUST 6, 2020

Our ReviewTrackers Academy offers six training courses and certification on Customer Experience Management. The ReviewTrackers Academy’s Customer Experience Management Training and Certification starts with an in-depth background of CEM, examples of corporate success, and the metrics behind that success.

Course 114

Course Marketing Social Media Advertising 114

BirdEye

MARCH 4, 2024

Insight through analytics In-depth tracking of drip campaigns provides data like open rates, click rates, and conversion rates. Driving conversions Use drip campaigns to convert subscribers into customers for the first time or increase conversion rates overall. Drive more revenue. Want to see the impact of Birdeye on your business?

Marketing 109

Marketing How To Multi-Channel Tips 109