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The Gig Economy is Paving the Way for Agile Customer Service

TechSee

gigs will surpass the permanent workforce by 2027, growing 40% by 2027 to reach 86 million. This is a key KPI that measures the percentage of the day that agents are engaged in active work. There is no doubt that the gig economy is growing. In fact, Everest Group estimated that U.S.

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6 Pain Points Faced by Gig Customer Service and How Vision Can Solve Them

TechSee

gigs will surpass the permanent workforce by 2027, growing 40% by 2027 to reach 86 million. Solution: Embedded visual engagement platform. Embedding a visual engagement platform within the app not only eliminates the risk of leakage that occurs when contractors skype or zoom with customers, but it offers the benefits of data.

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Optimize for Mobile and 4 Other Tips for Email Design Inspiration 

Optimove

Discover the latest email strategies to grab the attention of your customers Download Now Tip #1 – Optimize for mobile Mobile commerce makes up the majority of online purchases globally, contributing to 59% of e-commerce sales in 2022 and expected to reach 62% in 2027, as RetailWire reported.

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How retailers and “payviders” are disrupting U.S. healthcare in 2024

Clarivate

While the key players’ strategies differ, all are focused on bending the cost curve while increasing patient touchpoints and engagement. Strategy #2: recalibrate As Amazon and Hy-Vee find new ways to engage patients, Walgreens is reconsidering its aggressive growth plans for majority-owned subsidiary VillageMD under new leadership.

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Open Banking Adoption Is On The Cusp Of Robust Growth In Europe

Forrester's Customer Insights

Forrester’s European Open Banking Forecast predicts a doubling of the adoption of open banking across countries, and use cases, from 2022 to 2027.

Banking 26
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Guest Post: Understanding Digital Customer Experience in Retail Industry

ShepHyken

Research shows that brands with the strongest omnichannel client engagement techniques hold 89% of their customers, in comparison to 33% of customers held by companies with powerless techniques. Encourage social media engagement and sharing of in-store purchase . This is often termed an omnichannel approach. Contemporary ?Retail

Retail 73
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How using data analytics in private equity can better inform portfolio strategies in a downturn

West Monroe

billion by 2027. In a recent engagement with a food manufacturer, we used the company’s sales history to identify over $80 million in cross-selling opportunities. They can unlock a new revenue stream by packaging that data in a way that holds value for third-party organizations. billion in 2022 to $7.3