The Gig Economy is Paving the Way for Agile Customer Service
TechSee
MAY 4, 2021
gigs will surpass the permanent workforce by 2027, growing 40% by 2027 to reach 86 million. This is a key KPI that measures the percentage of the day that agents are engaged in active work. There is no doubt that the gig economy is growing. In fact, Everest Group estimated that U.S.
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