Lumoa

FEBRUARY 14, 2024

The internet has no shortage of platforms for consumers to share their unfiltered opinions about businesses. So, how can your business win over this growing contingent of experience-focussed customers? In 2020, Zendesk’s Customer Experience Trends found that 69% of consumers attempt to solve issues on their own.

Strategy 208

Strategy Customer Experience How To Multi-Channel 208

Blake Morgan

JULY 29, 2023

In 2023, many companies are looking for ways to cut costs and tighten their purse strings, and many ( 55% ) customers have limited their non-essential spending. As the markets and consumers change, brands can’t simply stick with what they’ve done in the past. And those investments will likely be different than past spending.

Customer Experience 52

Customer Experience How To Contact Center Chatbots 52

Kustomer

JANUARY 2, 2024

Welcome to The Kustomer Service Pulse , a new series on the Kustomer blog where we share our point of view n customer service experiences that showcase how companies can create unforgettable moments with their customers, drive impact for their business, and elevate their brands.

Customer Service 105

Customer Service Wait Times Airlines Social Media 105

Experience Investigators by 360Connext

JUNE 4, 2024

in 2023 (up 78% from 2022!). Globally, twice as many people were impacted by a data breach in 2023 than 2022. There is a struggle between providing the best customer experience and appropriately protecting consumer privacy. Clearly, organizations have room to better explain why they collect customer data and how they use it.

Customer Experience 143

Customer Experience Self Service Data Connections 143

Experience Investigators by 360Connext

JUNE 4, 2024

in 2023 (up 78% from 2022!). Globally, twice as many people were impacted by a data breach in 2023 than 2022. There is a struggle between providing the best customer experience and appropriately protecting consumer privacy. Clearly, organizations have room to better explain why they collect customer data and how they use it.

Customer Experience 143

Customer Experience Self Service Data Connections 143

Experience Investigators by 360Connext

JUNE 4, 2024

in 2023 (up 78% from 2022!). Globally, twice as many people were impacted by a data breach in 2023 than 2022. There is a struggle between providing the best customer experience and appropriately protecting consumer privacy. Clearly, organizations have room to better explain why they collect customer data and how they use it.

Customer Experience 143

Customer Experience Self Service Data Connections 143

BirdEye

SEPTEMBER 1, 2023

During their fireside chat, Bellare and Ghatikar will discuss how AI is shaping businesses of all sizes and answer questions like: How does Google think about or customize experiences for local businesses using AI? How has AI impacted how people search for and find information? Secure your seat for Birdeye View here.

Multi-Channel 104

Multi-Channel Customer Journeys Innovation Industry 104

Optimove

MAY 29, 2023

This rate of change is driven by both technology and the consumers. As consumers become increasingly tech-savvy, some marketing practices simply don’t cut it anymore. 9 Marketing Practices That Need to Die in 2023 To break through the clutter, these are the things marketers absolutely must stop doing in 2023: Not using data.

Marketing 52

Marketing Customer Journeys Consumers CRM 52

Aveus

MAY 18, 2021

At Medecision, our solutions and services help health plans improve the consumer experience and increase engagement. There’s a growing emphasis on consumer experience across industries, and healthcare is no exception. Why You Need to Look Holistically at Your Programs and Consumer Experience. By Medecision.

Consumers 130

Consumers Healthcare Metrics Case Study 130

Lithium

SEPTEMBER 5, 2023

BRAND CONFIDENCE GUIDE: Customer Advocacy Khoros surveyed 1,620 adult consumers to understand better sentiment surrounding the state of consumer confidence in brands and the factors that drive customer loyalty. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access.

Gamification 52

Gamification Metrics Social Media Tips 52

BirdEye

NOVEMBER 9, 2023

Factors to consider when selecting the best insurance review sites Top 16 insurance review sites you must know about How to collect and leverage reviews effectively FAQs about insurance review sites: Boost customer experience in the insurance industry with Birdeye What are insurance review sites?

Insurance 109

Insurance Financial Feedback Consumers 109

Lithium

JULY 5, 2023

Marketing Announcement: LinkedIn API Update LinkedIn announced that they will be launching a new Community Management API and will be subsequently deprecating the legacy version of this API by June 30, 2023. Consumer behaviors have been changing for years, and the pandemic only accelerated this trend. Be sure to save it for later!

Video 52

Video Trends Analytics Report 52

BirdEye

SEPTEMBER 15, 2023

With Artificial Intelligence, sales teams can change how they approach selling and significantly increase lead generation, lead conversion, and overall customer experience. This blog post explores the top 12 ways businesses can leverage AI for their sales functions in 2023. Table of contents What is AI in sales?

Sales 109

Sales Chatbots Trends Report 109

Interactions

JUNE 15, 2023

The recently published “CX and the Consumer: Pitfalls and Possibilities” report from Interactions, based on a survey of 1,000 U.S. consumers conducted in March 2023, reveals a disturbing trend: most companies are falling short of meeting customer expectations, leading to widespread frustration and dissatisfaction.

Consumers 62

Consumers Customer Service Report Technology 62

BirdEye

DECEMBER 21, 2022

To stay relevant on popular platforms, you need to know what’s trending and why, and how to use them to your advantage. billion users by 2023. TikTok knows what they have – and they also know how to stay profitable. You’ll need to create video content if you want to find success on social media in 2023.

Social Media 97

Social Media Trends Video Brands 97

Optimove

OCTOBER 20, 2022

With inflation continuing to run at 40-year high levels, consumers are more careful about getting the most out of their dwindling purchasing power. Any consumers with variable interest rate debt, such as a home equity line, have seen their monthly payments increase in line with the rising interest rates. Less confidence, less spending.

Customer relationships 98

Customer relationships Consumers Marketing Social Media 98

BirdEye

JULY 24, 2023

How to conduct customer feedback analysis? Enhancing customer satisfaction Analyzing customer feedback makes it easier to figure out how to enhance customer satisfaction. How to conduct customer feedback analysis? Parsing through the many posts can be time-consuming. How to categorize customer feedback? Wonder how?

Analysis 98

Analysis Feedback Social Media Net Promoter Score 98

Comm100

JUNE 6, 2023

A recent survey found that 50% of college students identified their mental health struggles as their top stressor in 2023. Find out how to help college students with mental health issues in this blog, with 4 actionable strategies you can put in place to help alleviate mental health issues in college students.

How To 130

How To Resources Training Meeting 130

InMoment XI

APRIL 25, 2024

Did you know that over half of financial services consumers say they have low trust in their provider? And, of those consumers, only 34% of them would recommend their brand to friends and family. Since finances are such a personal part of our lives, consumers in the industry are the most withholding of their trust.

Financial 260

Financial Management Banking Insurance 260

ShepHyken

SEPTEMBER 10, 2023

How the ‘Zero Consumer’ is Inspiring Innovative Visual Imagery for Retail Success by Peter McCall (Total Retail) Consumers’ shopping expectations have skyrocketed. According to McKinsey, these are today’s ‘Zero Consumers.’ These are what McKinsey refers to as the “Zero Consumer.”

Customer Service 81

Customer Service Loyalty Programs Retail Loyalty 81

West Monroe

DECEMBER 6, 2022

An uncertain economy—highlighted by high inflation and increased cost of lending—will force banks to pivot to build momentum and provide high-quality customer experiences in 2023. 2023 will push banks to optimize, leaning into segmentation and revenue-generating levers in different ways. Download our 2023 Outlook.

Banking 52

Banking Industry Financial ROI 52

CSM Magazine

DECEMBER 6, 2022

PCI Pal executives outline how to prioritise CX and payment security in an ever changing digital world. PCI Pal , the global SaaS provider of secure payment solutions for business communications, is sharing its key payments and compliance predictions just in time for 2023. of PCI DSS continues in earnest in 2023.”

Multi-Channel 52

Multi-Channel Trends Omni-Channel Banking 52

ShepHyken

MAY 28, 2023

In his words: “No stock can escape the daily gyrations of the market, but when you’ve got a great company that knows how to give its customers exactly what they want—and what they need even if they didn’t know it existed—that’s a stock you can buy into market-wide wide weakness.” Can Customers Tell You How to Run Your Business?

Customer Service 65

Customer Service Hospitality Customer Centricity B2C 65

InMoment XI

JANUARY 4, 2024

With 93% of consumers reading reviews before making a purchase, and 58% of consumers being willing to drive further or pay more for a product with good reviews, a good customer experience and brand reputation management have never been more critical than it is today.

Retail 260

Retail Customer Experience Effort Score Social Media 260

BirdEye

JANUARY 25, 2024

According to our data: Businesses received an average of 66 new Google reviews per location in 2023. 92% of consumers read two or more reviews before forming an opinion about a business. 50% of consumers read five or more reviews before forming an opinion about a business. Ready to turn your glowing reviews into social buzz?

Social Media 109

Social Media Brands How To Multi-Channel 109

West Monroe

JULY 30, 2023

In our 2023 Outlook: The Future of the Banking Industry , we anticipated murky waters and a rising need for the use of digital solutions to better evaluate profitability, identify key customer touchpoints, and work to prevent deposit outflows and overconcentration. Download our 2023 Outlook. It’s no small feat.

Banking 52

Banking Multi-Channel Financial Customer Centricity 52

ShepHyken

AUGUST 28, 2023

Optimizing Your Customer Feedback Strategy in 2023 by Lumoa (Lumoa) Your customers are sharing their experiences online. Businesses that want to grow in 2023 (and beyond) realize that this isn’t a problem—it’s an opportunity. How do you know what your customers think of you? Satisfactory isn’t enough. It can be your best friend.

Customer Service 62

Customer Service Customer Journeys Customer Satisfaction Social Media 62

BirdEye

JUNE 22, 2023

With this blog post, you will learn how to segment your target audience based on the various customer types in the market. What are the five types of consumer markets? The five types of customer markets are consumer products, professional services, industries, retail, and transportation. Who are major consumers?

Case Study 98

Case Study Social Media Loyalty Brands 98

InMoment XI

AUGUST 17, 2023

In this article we will share the three key drivers of NPS identified in our latest report, State of Customer Experience: 2023 UK Consumer Study , conducted in partnership with NPSx by Bain & Company , which reveals how to transform NPS from a numerical score to a strategic advantage!

Net Promoter Score 493

Net Promoter Score Self Service Effort Score NPS 493

BirdEye

APRIL 19, 2023

Best small business ideas for 2023 Now that you have an idea of how to start a small business, it’s time for the fun part, figuring out what business to start. Web designer Everyone needs a website these days, but only some know how to make it happen. But first, let’s go over what makes a small business idea worth pursuing.

Social Media 97

Social Media Consulting Ecommerce Financial 97

BirdEye

MAY 5, 2023

Top 16 free advertising sites Below are the top 18 free advertising sites that can help your company reach a wider audience and increase your brand visibility in 2023. You might think of Craigslist as the go-to site for consumers selling and looking for items. Adpost Adpost is a free classified ads website akin to Craigslist.

Advertising 98

Advertising Automotive Retail Sales 98

West Monroe

OCTOBER 31, 2022

We talk with renowned economist Rob Wescott about his predictions on the future of globalization, the winners and losers with decisions around climate change, and the labor markets in 2023. I know many people think about digital and they think about the consumer. 6:09 - How do we manage implications of new technologies.

Financial 52

Financial Government Policies Entertainment 52

BirdEye

MARCH 24, 2023

Market development strategy focuses on the consumer and their journey right from awareness to loyalty and all the strategies employed to ensure they reach that loyalty stage. The best practices for how to do business development may also change. Referrals According to Nielsen, 92% of consumers trust referrals from people they know.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

CSM Magazine

FEBRUARY 2, 2023

Nearly half (44%) of global consumers are frustrated by the dominance of the English language on the internet and technology, a new report by RWS has revealed. The trust consumers hold towards brands is influenced by their knowledge and understanding of national and local cultures. After all, it is our differences which define us.”

Consumers 52

Consumers Technology Culture Brands 52

West Monroe

JANUARY 24, 2023

Many organizations entered 2023 at a low point, leaving little room for error, and it’s still unclear whether this year will boom, bust, or end up somewhere in the middle. So how should leaders frame 2023 decision-making to deliver fast results—as well as lasting impact?

Strategy 52

Strategy Innovation e-support Healthcare 52