2023 Consumers Customer Service Training How To 
Lumoa
NOVEMBER 17, 2022
Companies should aim to meet their customers’ expectations by continuing to fine-tune their customer experience (CX) programs. Here are the CX trends you can expect to see in 2023 and how to keep your e-commerce business on track with the evolution of CX. Customer Experience in E-commerce Trend Predictions for 2023.
ShepHyken
SEPTEMBER 10, 2023
How the ‘Zero Consumer’ is Inspiring Innovative Visual Imagery for Retail Success by Peter McCall (Total Retail) Consumers’ shopping expectations have skyrocketed. According to McKinsey, these are today’s ‘Zero Consumers.’ These are what McKinsey refers to as the “Zero Consumer.”
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ShepHyken
AUGUST 28, 2023
My Comment: I’ve always said there is a big difference between satisfied customers and loyal customers. Optimizing Your Customer Feedback Strategy in 2023 by Lumoa (Lumoa) Your customers are sharing their experiences online. How do you know what your customers think of you? Satisfactory isn’t enough.
ShepHyken
MAY 28, 2023
In his words: “No stock can escape the daily gyrations of the market, but when you’ve got a great company that knows how to give its customers exactly what they want—and what they need even if they didn’t know it existed—that’s a stock you can buy into market-wide wide weakness.” Can Customers Tell You How to Run Your Business?
ShepHyken
OCTOBER 29, 2023
If you can win over your customers so that they wouldn’t consider a competitor, you are in an enviable position. According to the 2023 Customer Loyalty Index findings, the US experienced a drop in brand loyalty by more than 10%, from 7% to 68%. This post is all about how to keep customers coming back.
ShepHyken
AUGUST 6, 2023
My Comment: I love a great list, and there will be a few of them on this weekly roundup of excellent customer service and CX articles. We kick off with an article that features a number of experts sharing their insights on how to spot and proactively manage problems, complaints, and anything the customer considers a “pain point.”
ShepHyken
JANUARY 2, 2023
Customer Loyalty Is Your Holy Grail for Success. Here’s How to Cultivate It. Entrepreneur) Customer loyalty is an essential source of revenue for any business. Use these four tips to create a customer loyalty program that will give you the highest return on your investment. by Matt Bertram.
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