BirdEye

SEPTEMBER 1, 2023

Join us on September 12th and 13th for Birdeye View, a free virtual event that will help you put your business at the forefront of digital customer experience. Seize this chance to learn directly from the best in the industry about the transformative potentials of AI and its impact on the digital customer journey.

Multi-Channel 104

Multi-Channel Customer Journeys Innovation Industry 104

BirdEye

MAY 26, 2023

Ensure your institution or practice is compliant with its HIPAA requirements in 2023 when you implement any of these software solutions. Birdeye Birdeye Appointments gives healthcare businesses an easy way to manage online appointment scheduling, reminders, recall, and intake forms from one simple-to-use platform.

Software 98

Software Healthcare Guidelines Insurance 98

BirdEye

SEPTEMBER 15, 2023

With Artificial Intelligence, sales teams can change how they approach selling and significantly increase lead generation, lead conversion, and overall customer experience. This blog post explores the top 12 ways businesses can leverage AI for their sales functions in 2023. Table of contents What is AI in sales?

Sales 109

Sales Chatbots Trends Report 109

BirdEye

NOVEMBER 9, 2023

It’s like using a treasure map that guides you straight to the heart of your customer’s thoughts and experiences. These platforms handle feedback, connect with customers, enhance services, and guide your company to success. Check out our pricing today!

Insurance 109

Insurance Financial Feedback Consumers 109

BirdEye

MAY 5, 2023

Networking: Connect with potential clients and partners. Top 16 free advertising sites Below are the top 18 free advertising sites that can help your company reach a wider audience and increase your brand visibility in 2023. Track and manage your metrics and results. SEO benefits: Improve search engine rankings with backlinks.

Advertising 98

Advertising Automotive Retail Sales 98

BirdEye

MARCH 24, 2023

Table of contents Business development defined Differences between business development and sales Business development versus sales development Differences between business development and marketing What does a business development manager do? A marketing manager is often involved in developing a marketing plan.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

BirdEye

JUNE 22, 2023

Effective customer service is based on knowing what your customers expect, want, and need. And most customers typically share these common characteristics: They’re well-informed: Customers today are fully-connected to the realities of the buying market and tech-savvy.

Case Study 98

Case Study Social Media Loyalty Brands 98

BirdEye

AUGUST 31, 2023

A Facebook Shop is an online store built on the Facebook platform to help businesses offer an easy checkout experience to social media users and grow their business. Businesses can connect their products via the Shop feature to their Facebook and Instagram accounts to improve exposure across these platforms.

Social Media 57

Social Media e-support Advertising Comparison 57

BirdEye

MAY 12, 2023

Referral codes provide convenience to both businesses and customers: A referral code helps you manage your referral program and track where your referrals originate. Giving customers access to a referral code makes sharing it with friends and family easier across all devices. Why do you need a referral code?

Examples 98

Examples Apparel Social Media Fashion 98

BirdEye

SEPTEMBER 13, 2023

How to write the right testimonial questions How to ask for testimonials 30 testimonial questions to ask your customers in 2023 FAQs about testimonial questions Collect social proof with Birdeye What are testimonial questions? Get the customer to pitch your product in their own words. Testimonial form questions 1.

Video 57

Video Brands Survey Feedback 57

BirdEye

MARCH 15, 2023

In 2005, only 7% of American adults were using social media , while in 2021, around 70% use social media to connect. Source: eMarketer Social media platforms have made it easier for people to connect with family and friends, share interests, and engage with content. However, not all social media platforms are created equal.

Social Media 52

Social Media Data Entertainment Groups 52

BirdEye

AUGUST 16, 2023

Instagram scheduling best practices FAQS about scheduling Instagram posts Create an efficient Instagram scheduling workflow like a pro with Birdeye Social 5 Benefits of scheduling posts Instagram is a powerful social media channel, especially for businesses that want to connect with younger and savvier consumers.

Social Media 52

Social Media Entertainment Video Brands 52

SurveySensum

OCTOBER 11, 2023

By conducting such evaluations, you can identify the most suitable alternative that aligns with your specific requirements and goals, ultimately ensuring you make the right choice for your feedback and survey management needs. It offers an easy-to-use interface for creating and managing surveys effortlessly.

Analytics 52

Analytics Net Promoter Score Survey NPS 52

BirdEye

DECEMBER 25, 2023

These pages can confuse your customers and hurt the online reputation management you’ve worked so hard to build. Let’s get your Facebook page management in order! Are you looking for a quick way to claim an unofficial Facebook Business Page in 2023? As of December 2023, here’s how you can do it 1.

How To 57

How To Social Media Report Management 57

SurveySparrow

JULY 23, 2023

Let’s open the stage with a quote from Bill Gates, “Your most unhappy customers are your greatest source of learning.” ” This quote beautifully captures the essence of Customer Experience Management (CEM). Qualtrics XM is the genie that transforms raw data into enriching experiences.

Customer Experience Management 52

Customer Experience Management Tools CEM Omni-Channel 52

BirdEye

JANUARY 25, 2024

In 2023, the digital landscape witnessed a revolution, and Google Business Profiles (GBPs) were at its heart. From cozy corner cafes to towering corporate offices, Google Business Profiles have become the arena where businesses compete for visibility and connect with their customers like never before. Key findings 1.

Automotive 57

Automotive Hospitality Healthcare Retail 57

BirdEye

JANUARY 25, 2024

In 2023, the digital landscape witnessed a revolution, and Google Business Profiles (GBPs) were at its heart. From cozy corner cafes to towering corporate offices, Google Business Profiles have become the arena where businesses compete for visibility and connect with their customers like never before. Key findings 1.

Automotive 52

Automotive Hospitality Healthcare Retail 52

BirdEye

MAY 3, 2023

A marketing channel is any platform that allows you to connect and communicate your brand’s message with your target audience. B2C marketing channels that help you sell to or connect with individuals are social media channels, paid ads, email marketing, SMS campaigns, direct mail, and mobile marketing.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

BirdEye

JULY 6, 2023

Review aggregator sites are the most popular channels for your potential customers to read those reviews from your existing clientele. So it is very important for growing businesses to identify the top review aggregators for their industry, establish a presence, and manage the reviews. This will help them grow their online reputation.

Social Media 98

Social Media Software Feedback Consumers 98

BirdEye

NOVEMBER 10, 2023

Genesis Counseling Center faced this challenge head-on and embraced the power of AI for reputation management to manage its customer communications. A remarkable transformation in how they communicate and connect with their patients. Birdeye Webchat helps accelerate connections. The result?

Communication 57

Communication Chatbots Conference Customers 57

BirdEye

JANUARY 25, 2024

According to our data: Businesses received an average of 66 new Google reviews per location in 2023. Save money Automation is highly cost-effective compared to having a team member manually create social posts featuring customer reviews on an ongoing basis. We’ll break it down by the numbers. Watch the Free Demo Now.

Social Media 109

Social Media Brands How To Multi-Channel 109

BirdEye

OCTOBER 30, 2023

These digital platforms have evolved into vibrant marketplaces where businesses can connect with local communities, foster brand loyalty, and drive sales. While ensuring online reputation management practices is important, promoting local events is the best way to show that your business is an integral part of the local community.

Social Media 57

Social Media Marketing Advertising Video 57

BirdEye

SEPTEMBER 29, 2023

The existing Google Merchant Center has helped businesses upload their products, manage the listings, and run product ads for many years. Google Merchant Center Next is a new simplified and redesigned version of the existing Google Merchant Center, announced in the Google Marketing Live 2023. 2 Allows supplemental feeds.

e-support 57

e-support Connections Chatbots Report 57

BirdEye

AUGUST 28, 2023

Having a social media profile is one thing, but successfully implementing a strong social media management strategy is a different story for a business. And that’s even more true in a market that experiences rapid growth and constant change. Why building a strong social media profile is important in 2023?

Social Media 52

Social Media Strategy Entertainment Multi-Channel 52

BirdEye

OCTOBER 19, 2023

Grow your customer base with email marketing 5. Manage your reviews to build social proof 7. Experiment with paid ads 11. Engage customers with SMS marketing Interested to know the actionable to-dos to make sure you get optimal results? Optimize content for search engine 3. Invest in social media marketing 4.

Marketing 62

Marketing Strategy Social Media Multi-Channel 62

SurveySensum

APRIL 21, 2023

No integration with Active Directory to manage users. We evaluate the customer reviews from platforms like G2, Capterra, and Trustradius and list out the pros and cons of each tool. 5) Yes Yes End-to-end customer support (line chat, emails, blogs, etc.). Suggested read: 10 Best Qualtrics Competitors and Alternatives in 2023 3.

Survey 52

Survey Multi-Channel Analysis Tools 52

InMoment XI

FEBRUARY 6, 2024

Social media is also an important source of data essential to understanding the kind of customer experience your company is delivering: social signals contain a wealth of information that can help you make informed decisions about product development, marketing strategies, and customer service improvements.

Social Media 260

Social Media Marketing Advertising Feedback 260

BirdEye

DECEMBER 13, 2023

In January 2023, Apple introduced Apple Business Connect to empower its users to find businesses across its ecosystem of apps, including Apple Maps, Messages, Spotlight, Safari, Wallet, Siri, and Calendar. It is a free and user-friendly platform that serves as a bridge connecting businesses with their local audience.

Connections 108

Connections Customers Management Engagement 108

BirdEye

NOVEMBER 21, 2023

Running an interior design business presents unique challenges, from sourcing materials and managing client expectations to navigating the ebb and flow of design trends. Juggling creative expression with the practicalities of project management and client interactions adds complexity.

Marketing 109

Marketing Social Media Advertising Tips 109

BirdEye

JUNE 20, 2023

Google is becoming a top choice for product searches in 2023. With Google Shopping rapidly increasing in popularity, now is the time to create your product listings on the platform and attract new customers to your business. This is, however, possible, only if you have connected your Merchant Centre account to your business website.

How To 98

How To Guidelines Advertising Ecommerce 98

InMoment XI

DECEMBER 7, 2023

As competition and buyer empowerment compound, customer experience (CX) is proving to be the only truly durable competitive advantage. Companies that earn $1 billion annually can expect to earn on average an additional $700 million within 3 years of investing in customer experience. Access 12/1/2023.

Metrics 260

Metrics Net Promoter Score Measurement Effort Score 260

BirdEye

JULY 11, 2023

How to write captivating Instagram captions for your business Measuring your success on Instagram FAQs about Instagram captions Download our free 2023 social media toolkit What is an Instagram caption? In other words, captions help you create a connection with your audience. Boost your sales – Order now and get 20% off.

Social Media 40

Social Media Video Examples Brands 40

BirdEye

FEBRUARY 29, 2024

The study reveals key insights into the dynamics of customer feedback: Online reviews grew by 5% over 2023. We’ve also talked about how Birdeye’s AI-powered review ecosystem helps your brand automate review management, derive key insights, and ensure memorable customer experiences.

Examples 57

Examples Trends Financial Communication 57

BirdEye

NOVEMBER 8, 2023

In this comprehensive guide, you’ll know: What makes these 41 websites the best eCommerce review platforms Secrets of eCommerce customer and business review sites The best review websites in 2023 How to get more loyal customers 3 reasons how customer reviews improve your business’s SEO Table of contents What are eCommerce review sites?

Ecommerce 57

Ecommerce Travel Hotels Social Media 57

BirdEye

FEBRUARY 21, 2023

Managing social media activities Who manages your social media activities will depend on the size and goals of your business. For single-location businesses, most manage social media in-house. of the global population uses Facebook to stay connected. billion users are connected to small businesses on Facebook.

Social Media 98

Social Media Marketing Advertising Video 98

BirdEye

MAY 19, 2023

Charles Schwab branch managers use continuous integration of feedback loops daily to gauge their customers’ experience. By analyzing customer survey scores and reading customer comments, these managers can quickly act to resolve customer frustrations. And it’s working.

Examples 52

Examples Feedback Net Promoter Score Effort Score 52

SurveySensum

JULY 2, 2023

Top CSAT Tools SurveySensum Qualtrics SurveyMonkey GetFeedback Nicereply NICE Satmetrix InMoment Jotform Formstack Survicate Delighted Google Forms MS Clarity Hotjar Hootsuite Conclusion Best CSAT Survey Tools in 2023 Following is a quick overview of the pricing of each CSAT survey tool and the user rating we got from the G2 platform.

Customer Satisfaction 52

Customer Satisfaction Tools Measurement Multi-Channel 52