InMoment XI
JANUARY 18, 2022
The “2022 Experience Trends Report: Four Trends That Are Changing Customer & Employee Experiences This Year” just dropped, and we wanted to give you a sneak peek! About the 2022 Experience Trends Report. But if we didn’t mention it, we’d be remiss, especially since mask mandates and other safety measures are still common.
InMoment XI
DECEMBER 29, 2022
As people gather this time of year to reminisce and look toward the future together, everyone at InMoment agrees that 2022 brought some XI-ting adventures! 2 InMoment Named a Leader in People-Oriented Text Analytics Platforms Report for Q2, 2022. 5: I nMoment Appoints Executive Chairman John Lewis as Chief Executive Officer.
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InMoment XI
MARCH 16, 2022
The question we decided was most crucial is whether consumers feel comfortable with the COVID-related safety measures put in place by various industries. Both APAC and NA regions match with 55% of consumers being somewhat or extremely likely to use influencer codes in 2022.
IntouchInsight
JULY 15, 2022
Mystery shoppers have never been better-equipped to stress test and measure digital properties from the safety of their homes, as well as the quality of virtual services rendered. Over the past year, we’ve seen a significant acceleration in the adoption of e-commerce and other methods for interacting virtually with businesses.
Speaker: Elissa Riddell, Justin Knowles, Melissa Maki, Ami Iceman-Haueter
Many banks and credit unions are rethinking their digital and in-person engagement strategy for 2022. Creating a digital first experience, complemented by in-person engagements where needed, is the name of the game for financial institutions in 2022. Benchmarking data to measure successes (and failures). The problem?
CustomerSuccessBox
DECEMBER 9, 2021
Check your calendars, 2022 is just around the corner! This article aims to compile the key Customer Success KPIs we have to look out for in our Customer Success journey in 2022. Thus it becomes increasingly important to build measurable and scalable processes that rely on the right KPIs. Even we cannot believe it.
eglobalis
OCTOBER 29, 2022
The Best Customer Experience books 2002 list, Data and Design Readings of 2022, CX, experience design, cx strategy. The post The Best Customer Experience, Data and Design Books of 2022 appeared first on Eglobalis.
Speaker: Helena Chen, Director of Product Marketing & Marilyn Cassedy, VP of Customer Success
Agent turnover has always been problematic – but in 2022, agent attrition rates have gotten worse. Unfortunately, these measures act more as a band-aid providing temporary relief, rather than a long-term solution. May 19th, 2022 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT
Speaker: Rana Gujral, CEO at Behavioral Signals
How Behavioral AI can have an impact on the quality of customer conversations with a measurable increase of 20% in actual outcomes. May 24th, 2022 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm BST. 4th Edition State of the Connected Customer
Speaker: Paul Ellis, Contact Center SME & Business Consultant for One You Love Homecare LLC
Key ingredients which are nearly impossible to measure, yet everyone knows when they’re missing. May 5th, 2022 at 9:30 am PDT, 12:30 pm EDT, 5:30 pm GMT Customers and prospective clients require real, passionate, and empathetic humans. The only sustainable way to get these human experiences is with employee engagement.
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