Lithium

MARCH 2, 2021

Khoros Roadmap Webinar | Resource Round-up | 2021 Q1. 3 social and digital trends to watch in 2021. Mar 11, 2021 • 10am CT. Marketing Roadmap Deep Dive Webinar. Mar 31, 2021. Mar 31, 2021. Mar 31, 2021. Khoros Roadmap Webinar | February 2021. Save Your Spot! Watch On-Demand.

Roadmap 52

Roadmap Analytics Resources Omni-Channel 52

Lithium

JUNE 2, 2021

In our 2021 Spring Release , we’ve got even more good news to share, with updates that will enhance user experience, improve efficiency, and increase analytical power across the entire Khoros experience. Learn about our recent product enhancements and check out what’s coming soon on the Khoros Roadmap. Webinars & Events.

Roadmap 52

Roadmap B2C Culture B2B 52

Talkdesk

DECEMBER 30, 2020

I think we’re all more than ready for 2021, and if we apply the spirit of innovation sparked by 2020, it’ll be a very good year. Don’t settle for less than exceptional CX every day CX is critical to retaining and driving business and the mandate to improve it in 2021 will continue. In 2021, Talkdesk will celebrate its 10th anniversary.

Innovation 83

Innovation Contact Center eBook Roadmap 83

Lithium

JULY 7, 2021

Q2 Resource Round-up Khoros Roadmap This post outlines "now available" features mentioned for each Khoros product and helpful resources. Advanced Care Analytics Save your spot July 29, 2021. Updates to LinkedIn Metrics Updates to LinkedIn metrics in the Marketing platform will create more consistency with native analytics.

Roadmap 52

Roadmap Leadership Metrics Analytics 52

CX Centric

OCTOBER 4, 2021

CX-Brussels in collaboration with CX-Centric hosted an event on CX Leadership which was on the 9th of September 2021. The online event was predominantly attended by Belgian-based Customer Experience professionals from most insurance companies. Jonathan then touched on the 8 key pillars of digital transformation.

Leadership 52

Leadership Customer Experience Customer Centricity Roadmap 52

Lithium

APRIL 6, 2021

We here at Khoros are proud to continue to offer guidance as you prepare to make 2021 your most incredible yet. _. Marketing Roadmap Deep Dive Webinar. It is up to the brand to meet the customer in the channels they are already familiar with, in unique, personable ways. Click here for more trends to lead your strategy in the new year!

Customer Journeys 52

Customer Journeys Analytics B2C Roadmap 52

Gainsight

APRIL 8, 2021

Just like your provider of choice, Gainsight’s Pulse Everywhere 2021 has something for everyone—whether you work in customer success, success operations, or product management. We’ll be covering everything from building closed-loop feedback to make sure your roadmap is better informed to how CS fits into product-led growth strategies.

Roadmap 59

Roadmap Customer Success Conference Sales 59

Gainsight

FEBRUARY 4, 2021

David Kellogg, the prolific and profound SaaS CEO who writes Kellblog, recently shared a set of 2021 predictions, which included this gem : Net dollar retention (NDR) becomes the top SaaS metric , driving companies towards consumption-based pricing and expansion-oriented contracts. Product roadmap to align to client needs.

Tips 72

Tips Metrics Software B2C 72

Kerry Bodine

DECEMBER 30, 2020

Consider this your high-level roadmap for developing journey maps and using them to drive action. Btw, if you want to learn how to do this yourself, join my bootcamp in Feb/March 2021.). What do you want us to write about in 2021? So, we folded those 10 steps into the five you’ll find in this post. Let us know below!

Customer Journeys 227

Customer Journeys Customer Experience Touchpoint Analytics 227

SurveySparrow

DECEMBER 10, 2020

Whether you are planning to implement CRM software, a project management tool, team collaboration tool, or maybe an online survey tool, here we’ve mentioned the most popular ingredients to accelerate digital transformation in 2021 and beyond. In short, automation is one of the key ingredients of digital transformation in 2021.

Chatbots 52

Chatbots Social Media Survey System 52

Gainsight

MARCH 25, 2021

To do that, they must offer an exclusive experience, continue to innovate their product, and stay ahead of customer needs with roadmap decisions. The post Get Fired Up for Pulse Everywhere 2021 appeared first on Customer Success and Product Experience Software | Gainsight. Every product leader is seeking to drive up product adoption.

B2C 52

B2C B2B Roadmap Conference 52

Kerry Bodine

NOVEMBER 30, 2020

2020 has been a year … And we’re crossing every finger that 2021 is going to be brighter and better. by December 31 to earmark it for 2021 training or consulting services — and get bonus gifts to make the most of your money. CX Roadmap Development. Invest it with Bodine & Co. Journey Management Advisory.

Customer Journeys 35

Customer Journeys Sales Roadmap Consulting 35

Lithium

AUGUST 3, 2021

Sign up now Influence our roadmap. We hope to discuss your needs in relation to Twitter ads. The focus will be to better understand your priorities, the way you visualize, govern, moderate, and assess performance around Twitter ads. Webinars & Events Some event areas are limited to Khoros customers only.

Roadmap 52

Roadmap Metrics Government Tips 52

Zonka Feedback

APRIL 24, 2023

By incorporating customer feedback, it has driven revenue to $1.731 billion , which is 33% up compared to 2021. While receiving product feedback from customers is great, you must collect actionable and relevant requests that align with your overall business objectives and product roadmap. Their secret? Let’s get started!

Roadmap 52

Roadmap Feedback Engagement Management 52

Zonka Feedback

APRIL 24, 2023

By incorporating customer feedback, it has driven revenue to $1.731 billion , which is 33% up compared to 2021. While receiving product feedback from customers is great, you must collect actionable and relevant requests that align with your overall business objectives and product roadmap. Their secret? Let’s get started!

Roadmap 52

Roadmap Feedback Engagement Management 52

Lithium

MAY 4, 2021

Khoros Roadmap Webinar Tuesday, June 8 • Register today! . _. Webinars & Events. Why CX programs struggle to show results Wednesday, May 26 • Register today! Paid & Organic Reporting Thursday, May 27 • Register today!

Conference 52

Conference Analytics Social Media Roadmap 52

SurveySparrow

SEPTEMBER 8, 2021

So, in 2021 and beyond, EX platforms would play a massive (gigantically massive!) This employee roadmap helps in finding the ideal employee that suits your company’s values. As a result, employees in 2021 and beyond would focus entirely on their experience of working in an organization. Embrace it. . Boost In Innovation.

Employee Experience 59

Employee Experience Software Management Employee Engagement 59

Qualtrics

APRIL 19, 2021

We searched high and low to find the best books on market research - check out some of our favorites and see our full list of must-read books for 2021. The post 5 must-read market research books for 2021 appeared first on Qualtrics. The Disruption Mindset. By Charlene Li. Learn More.

Marketing 29

Marketing Handbook Roadmap Culture 29

SurveySparrow

JUNE 15, 2021

Product managers find this question useful as it helps them prioritize their product roadmap and understand what’s valuable to the end customer. The post 20 Best NPS Survey Questions and Templates (2021 Guide) appeared first on SurveySparrow. How Do You Benefit from Using Our (Product or Service Name)?

NPS 52

NPS Survey Measurement Case Study 52

CSM Magazine

FEBRUARY 1, 2022

EvaluAgent , who specialise in enabling Contact Centres Agents to have better conversations with customers through their Quality Assurance (QA) and Performance Improvement platform, are celebrating a record 2021 which saw revenues double in the year to December 31, which also saw it boost its staff numbers and clients.

Roadmap 52

Roadmap Analytics Retail Financial 52

ECXO

APRIL 28, 2021

In that role, she led the efforts in building out the customer experience strategy and program as well as developing the roadmap for driving CX improvements in CX disciplines and leading major transformational efforts. Time: May 5, 2021 06:00 PM in Amsterdam, Berlin, Rome, Stockholm, Vienna. Click here to register for this webinar.

Chief Customer Officer 98

Chief Customer Officer Roadmap Healthcare Customer Experience Professionals 98

Lithium

AUGUST 25, 2021

Execution roadmap. Khoros was the top performer in eight of the 16 categories that Forrester evaluated: Social customer response. Social organic publishing. Secondary social capabilities. Data interoperability. Security and privacy. Product vision. Onboarding and account management.

Social Media 52

Social Media Roadmap Customer Centricity Report 52

Kustomer

MARCH 30, 2021

Later in 2021, keep an eye out for more advanced content on our most powerful features, training for supervisors and team leaders, and in the second half of the year, we’ll be launching our first certifications. Admins can submit and upvote training requests directly in Kustomer so we know how to best prioritize our roadmap.

Training 98

Training Roadmap Course CRM 98

CX Accelerator

JULY 1, 2020

However, those who were planning to move their contact center to the cloud in 2021/2022 are now faced with increased stress and frustration and regret for not changing sooner. Define your digital roadmap, including expectations, roles and responsibilities, and timing. What has changed that our customers need to know about?

Contact Center 266

Contact Center Call Center Call Center Solutions Roadmap 266

Thematic

JUNE 1, 2022

An insight could be an opportunity to improve your product, validate your roadmap, or, as in the example I'm about to share, the chance to identify and eliminate a bug before it damages your reputation. If you're not keeping an eye on customer feedback and reviews, it's easy to miss important signals.

Roadmap 71

Roadmap Feedback Analysis Data 71

Gainsight

NOVEMBER 13, 2023

And, while we’ve been leading in AI since first announcing Horizon AI in 2021, we’ve been hard at work making AI more meaningful and using the latest Generative AI technologies to add more value to our customers’ day-to-day needs. calls, with future integrations on the immediate roadmap.

Customer Success 52

Customer Success Customer Experience Roadmap Meeting 52

Talkdesk

NOVEMBER 13, 2020

In 2021, Talkdesk will celebrate its 10-year anniversary. I miss being huddled in a conference room whiteboarding product roadmaps in the early evening. I usually transition to a new quarter focused on what we must accomplish and the action plans to make it all happen. Change can be hard, at least for me.

Contact Center 111

Contact Center Roadmap Leadership Conference 111

Centercode

DECEMBER 22, 2020

This combination ebook-and-worksheet is a roadmap for keeping testers engaged, because targeted feedback is critical to product success. With 20+ sessions and a dozen hours of content from the event available on-demand, you and your beta program will be ready to tackle whatever surprises 2021 has in store. Engaging Testers.

eBook 75

eBook Case Study ROI Roadmap 75

CSM Magazine

MARCH 14, 2022

This premium integration is the first in an exciting roadmap of integrations and will enable customer support teams to be able to view their customer feedback & survey results alongside their internal quality scores. James Marscheider, CCO of EvaluAgent, said: “We’re enabling our customers to make more of their customer feedback.

Net Promoter Score 52

Net Promoter Score Customer Service Effort Score Roadmap 52

CX Accelerator

JULY 1, 2020

However, those who were planning to move their contact center to the cloud in 2021/2022 are now faced with increased stress and frustration and regret for not changing sooner. Define your digital roadmap, including expectations, roles and responsibilities, and timing. What has changed that our customers need to know about?

Contact Center 182

Contact Center Call Center Call Center Solutions Roadmap 182

Avaya

AUGUST 2, 2017

Nearly half of CIOs plan to spend 50% or more of their time in digital activities by 2021, yet only 5% feel they’ve mastered digital to a point of competitive differentiation. In our experience, the reason for this is because an initial business discovery process was not sufficiently performed to put a strategic execution roadmap in place.

Roadmap 63

Roadmap eBook Exercises Strategy 63

Gainsight

APRIL 21, 2022

Since 2021, we have seen more product-led hypergrowth than in years past. According to an October 2021 Wired Magazine article titled “Earth’s Unicorn Population Is Exploding,” it was revealed that a record-breaking 264 companies were hitting “unicorn” status in the US, with VC investment hitting $240 billion. Product Experience .

Resources 52

Resources Handbook eBook Government 52

West Monroe

DECEMBER 20, 2022

A significant majority (87%) of respondents in the 2021 MLC M4.0 In the 2021 MLC sustainability survey, 52% of respondents said they believe M4.0 For example, Flex set sustainability goals in 2021 that included the commitment that a portion of customers and suppliers share responsibility for reducing Scope 3 emissions.

Metrics 52

Metrics Roadmap Leadership Analytics 52

West Monroe

DECEMBER 20, 2022

A significant majority (87%) of respondents in the 2021 MLC M4.0 In the 2021 MLC sustainability survey, 52% of respondents said they believe M4.0 For example, Flex set sustainability goals in 2021 that included the commitment that a portion of customers and suppliers share responsibility for reducing Scope 3 emissions.

Metrics 52

Metrics Roadmap Leadership Analytics 52

C3Centricity

JANUARY 4, 2021

Getting to Yes: A 7-step Roadmap to Successful Project Management. Looking to 2021, I would love to hear what topics you would like me to cover and which are of particular interest to you. In the meantime, we wish you a happy, and above all healthy, New Year and even more success in 2021.

Customer Centricity 156

Customer Centricity Hospitality Customer Satisfaction Customers 156

CX Centric

FEBRUARY 11, 2021

We have a nice roadmap, we are generally delivering against the roadmap, life is good. I urge you to consider a Customer Strategy in addition to Agility and Collaborative Leadership as you plan for 2021. The problem is that if you look at the performance of your organisation, you will think that things are going well.

Culture 105

Culture Leadership Roadmap Customer Centricity 105

West Monroe

AUGUST 7, 2022

The average total cost in 2021 (excluding ransomware payments) was $4.6 Customer personally identifiable information (PII) was the most common type of record lost: 44% of breaches in 2021 included it, with an average breach cost of $180 per record. Ransomware. Ransomware is often costlier than other types of cybersecurity attacks.

Company 52

Company Roadmap Banking Resources 52