Talkdesk
MAY 18, 2020
What did 2019 teach us about security in the Contact Center? According to the United Nations , the latest information from April 2020 states that most countries in the world (72%) have already established or are currently drafting legislation for data protection. Privacy has significantly grown in importance.
GlowTouch
APRIL 28, 2020
Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail 5 Key Customer Support Trends for 2020 and Beyond. We will discuss 5 key customer support trends that are sure to increase in popularity for the rest of 2020 — and for years to come. #1. Less Phone Time, More Live Chat. Tonya Morgan.
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Talkdesk
FEBRUARY 5, 2020
Award recipients will be recognized during a special customer panel session on the second day of Opentalk 2020 , April 23, at Pier 35 in San Francisco. CX Business Impact – Celebrating companies who have optimized their contact center(s) and had a positive impact on their business. Award submissions are due by March 9.
Oracle
JANUARY 21, 2021
2020 was a year that left brands and businesses scrambling to adapt to rapid changes while still providing excellent customer experience. Data held on customers’ needs and motivations changed quickly in 2020, though the data gleaned in the 2020 shifts may no longer be relevant to 2021 consumers.
Comm100
JANUARY 11, 2023
Best of all, bringing all these benefits to a customer service environment comes with significant return on investment. Chatbot usage has doubled since 2020 , and is currently estimated to be worth $641.1 Automated customer service can generate a substantial return on investment for businesses. Travel: 16%.
TechSee
JUNE 25, 2019
In fact, Gartner predicts that by 2020, 85% of all customer interactions will no longer be managed by humans. Utilizing robotic process automation (RPA) in contact centers has been proven to reduce costs and increase operational efficiencies. Contact Center workload management. Agent decision support.
GlowTouch
DECEMBER 10, 2020
Because it is 2020: this list would be remiss in ignoring the changing landscape of the office or customer care center itself. The brick and mortar contact center will not go away; organizations insist on personnel being in a central location. Otherwise, fast resolution of issues in real-time has a bottom-line.
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