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AI Customer Service: Today’s Most Transformative Technologies

TechSee

In fact, Gartner predicts that by 2020, 85% of all customer interactions will no longer be managed by humans. Customer-facing AI technologies are especially relevant to assisting in customer identification, call classification/routing, chatbots and predictive personalization. Contact Center workload management.

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4 Automation Strategies to Earn Your Customer’s Loyalty

LiveChat

Call center automation. Call centers are an important customer touch point. A streamlined contact center experience is critical to improving customer satisfaction scores. Automation can be used to add more personalization to the experience and reduce call-wait times.

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