Oracle

DECEMBER 11, 2019

As 2019 draws to a close and a new year and a new decade are nearly upon us, we’re looking back at the year’s biggest AI innovations. Here’s a closer look at key innovations in AI that made a splash in 2019 and set the stage for future innovation in 2020 and beyond.

Innovation 52

Innovation Sports Financial Healthcare 52

Kustomer

DECEMBER 20, 2019

The final days of 2019 are drawing to a close, and that means it’s time for Kustomer’s year-end wrap up. Here are some of the most memorable highlights: Top Customer Service Trends of 2019. Achieving true omnichannel support was a focus of many organizations in 2019. Kustomer 2019 Developments. The Rise of AI and ML.

e-support 93

e-support Omni-Channel Case Study Comparison 93

Experience Investigators by 360Connext

OCTOBER 17, 2018

Thanks to a fun report from CCW , Customer Contact Week, and some clever customer experience pros (and prose – ha ha,) there is a discussion around leadership buzzwords we should have. According to the report, the list of buzzwords is growing. Don’t forget to read the full report! And I agree. Transformation.

Leadership 283

Leadership Culture Customer Centricity Report 283

Oracle

DECEMBER 22, 2020

As 2020 draws to a close and we look forward to the renewed possibilities of 2021, let’s take a look back at this year’s biggest AI innovations. Here’s a closer look at the key innovations in AI that made a splash in 2020 and set the stage for future innovation in 2021 and beyond. AI helps fight a pandemic.

Innovation 77

Innovation Healthcare Government Chatbots 77

Talkdesk

JULY 10, 2020

2019 was the year when Talkdesk® celebrated being named a Leader in Gartner’s CCaaS Magic Quadrant for North America. The G2 Summer 2020 reports are out, and Talkdesk placed number one in five categories, including a remarkable overall first place in contact center operations. Summer has arrived and brought even more great news!

Report 84

Report Contact Center Innovation Industry 84

ShepHyken

JULY 22, 2019

My Comment: Innovation guru Josh Linkner writes about his experience at a French restaurant in New Orleans. Top 14 Ways to Create a Great Customer Experience Strategy in 2019 [Updated] by Amritpal Dhangal. 4 Customer Experience Takeaways from Mary Meeker’s Internet Trends Report by Inge De Bleecker . Follow on Twitter: @Hyken.

Social Media 117

Social Media Customer Service Trends Tips 117

InMoment XI

DECEMBER 15, 2022

You aren’t waiting until the end of the year to get a mailed report containing consumer trends for the past year (hopefully), but rather you need to be keeping up with your consumers in real time. It’s no understatement that you—along with every other business for that matter—are operating completely differently than you did in 2019.

Trends 529

Trends How To Social Media Survey 529

CSM Magazine

FEBRUARY 11, 2022

BigChange field service management software is helping commercial and industrial door specialist Access Innovations reduce paper consumption by more than 70 per cent. The back-office resource required to record, schedule and report on jobs has been reduced, which in turn results in better service for our customers.

Innovation 52

Innovation CRM Customer Relationship Management Financial 52

Talkdesk

NOVEMBER 27, 2019

As we approach the season of giving thanks, which is also near the end of the year, it’s an appropriate time to reflect and appreciate 2019. And yet, 2019 had more in store for Talkdesk. For 2019, Talkdesk was positioned in the Leaders quadrant based on both ability to execute and completeness of vision.

Contact Center 76

Contact Center Marketing Innovation Report 76

Calabrio

MAY 10, 2019

However, as we found in our Danger of Digital report , while 93 percent of customer experience leaders believe delivering a seamless, quality experience is important, only 45 percent think they’re very effective at it. So, how can how you can shape CX for improved outcomes at your organisation? Thursday, 23 May 10:45 am.

Technology 100

Technology Customer Journeys Customer Experience Self Service 100

Experience Investigators by 360Connext

OCTOBER 17, 2018

Thanks to a fun report from CCW , Customer Contact Week, and some clever customer experience pros (and prose – ha ha,) there is a discussion around leadership buzzwords we should have. According to the report, the list of buzzwords is growing. Don’t forget to read the full report! And I agree. Transformation.

Leadership 227

Leadership Culture Customer Centricity Report 227

datastax

JANUARY 2, 2019

With another year starting, now is probably a good time to take a look at what’s to come in the world of data management for 2019 and beyond. Here are the top six data management trends for 2019: Analytics, analytics, analytics . zip codes, addresses or weather reports—to power their businesses.

Trends 105

Trends Data Management Government 105

CSM Magazine

NOVEMBER 8, 2018

Memberwise’s yearly Digital Excellence research summary report has become the annual barometer for the membership sector; an indicator of how the sector has evolved, where it currently sits (for good and bad) and, perhaps most importantly, where it is heading. The Digital Excellence Research Summary Report 2019 is no different.

Report 40

Report CRM Software System 40

Oracle

MAY 7, 2019

View a complimentary copy of the full report. ” In the 2019 Magic Quadrant for Field Service Management, Gartner evaluates 14 vendors. View a complimentary copy of the full report to learn more. ” Gartner Magic Quadrant for Field Service Management, Jim Robinson, 16 April 2019.

Management 75

Management Competitive Advantage Report Chatbots 75

Optimove

FEBRUARY 13, 2020

We’re proud to say that a lot of our innovation stems from these areas and from our continued effort to conquer the CRM challenge through cutting-edge advancements such as real-time, self-optimizing journeys. So now, without further ado, we present you with the 2019 Optimove Year in Review. Key Performance Indicators. What Lies Ahead.

CRM 52

CRM Comparison Communication Groups 52

SurveySparrow

OCTOBER 10, 2019

Dreamforce 2019 is round the corner and we can’t keep calm! One of the biggest tech events is all decked up to take on the world by storm and woo a force of think tanks to innovate, share, explore and realize dreams over a cuppa! Here’s an article that has the answers to all your questions concerning Dreamforce 2019.

Conference 73

Conference Course Hotels Innovation 73

Oracle

JANUARY 18, 2019

At this year’s CES, a number of companies announced exciting innovations that have the potential to further reshape the way we shop. Pepper and Tally are at @CES 2019 showing attendees how robots can work together to automate tasks, driving more business for stores and giving customers an enhanced experience.

Retail 78

Retail Trends Conference Innovation 78

ChurnZero

JANUARY 4, 2019

Let’s talk 2019 predictions. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019. In 2019, not only will this trend increase, it will become much more mindful.

Customer Success 73

Customer Success Self Service Chief Customer Officer Trends 73

ShepHyken

JUNE 24, 2019

Forbes) Dartmouth business school Vijay Govindarajan and author of The Innovator’s Dilemma describes three barriers to brand survival in a changing world. This article reminds us that no matter how busy we get, how innovative we become, and how much success we are enjoying, we can’t take our eye off of customer service.

Customer Service 114

Customer Service Poor Customer Service Tips Hotels 114

Oracle

DECEMBER 12, 2019

The business world’s relentless focus on customer experience (CX) continued around the globe in 2019, and CX experts and business leaders captured their experiences in thought-provoking customer experience quotes. Read on and see what can inspire you to develop innovative customer experiences in the emerging new year and new decade.

Customer Experience 58

Customer Experience Competitive Advantage Customer Care Customer Journeys 58

West Monroe

JUNE 19, 2019

Forrester’s recent report discusses how companies can navigate the ever-changing Salesforce product set and get to implementation faster by choosing the right partner based on their specific needs. The report provides insight into vendor size, functionality, geography, and vertical market focus.

Report 40

Report CRM Roadmap Consulting 40

Bizagi

FEBRUARY 7, 2019

What’s your digital transformation strategy for 2019? Forbes reports that “process automation is the foundation [for digital transformation]”. Real digital transformation is about digital innovation and discovery. Does it involve digital process automation? Here at Bizagi, we believe the same.

Strategy 83

Strategy Competitive Advantage eBook Roadmap 83

Talkdesk

JANUARY 2, 2020

Talkdesk is again featured prominently in a report from Gartner, the world’s leading research and advisory company. This new report examines the rapidly changing landscape of available solutions for the customer service industry along with valuable insights, analysis and recommendations. . Talkdesk has an overall peer rating of 4.6 (out

Report 66

Report Self Service Customer Service Contact Center 66

ShepHyken

JANUARY 28, 2019

My Comment: With the Super Bowl just around the corner, the title of the article by innovation expert Josh Linkner caught my eye. The State of Bots in 2019: Successes and Failures by Astrid Monge. Second, because it links to Fonolo’s free report, “The Top Contact Center Trends to Watch in 2019.”

Social Media 98

Social Media Customer Service Customer Care Insurance 98

Oracle

DECEMBER 26, 2019

View a complimentary copy of The Forrester Wave : Customer Service Solutions, Q2 2019 report. The marketplace for customer service solutions is crowded with options, but organizations can find an evaluation of leaders in the space in The Forrester Wave : Customer Service Solutions, Q2 2019 report.

Report 42

Report Self Service Customer Service Omni-Channel 42

Gainsight

MAY 23, 2019

In addition to the exciting announcement of the Gainsight Customer Cloud at Pulse 2019 and new offerings that include Gainsight CDP, CX and RO, our product leaders also shared an incredible list of innovations to our existing products. Renewal Center is available in beta now and will be released in the Summer of 2019.

Effort Score 75

Effort Score Analytics Report Data 75

AWS Machine Learning

APRIL 9, 2024

The correct response for this query is “Amazon’s annual revenue increased from $245B in 2019 to $434B in 2022,” based on the documents in the knowledge base. The generated response is “Amazon’s annual revenue increase from $245B in 2019 to $434B in 2022.” We ask “What was the Amazon’s revenue in 2019 and 2021?”

Knowledge Base 114

Knowledge Base Financial Examples Comparison 114

Experience Investigators by 360Connext

JUNE 13, 2023

A few years ago, Gartner reported that nearly 90% of organizations did. In fact, Gartner’s 2019 CX Management Survey indicated that less than 46% of CX leaders report directly to the CEO, underscoring the strategic importance placed on this function. Do you have a Chief Customer Officer?

Customer Experience 162

Customer Experience Chief Customer Officer Culture Customer Centricity 162

NICE inContact

APRIL 30, 2019

It’s safe to say that we’re at an inflection point for AI in the contact center — AI innovations deployed in a myriad of ways, such as chatbots, intelligent routing, workforce management forecasting, and AI-driven interaction analytics, can add significant value to customer experiences and operational performance.

Consumers 149

Consumers Contact Center Chatbots Innovation 149

ChurnZero

AUGUST 23, 2019

ChurnZero Leads G2’s Summer 2019 Momentum Report for Customer Success Software. Given the rapid pace of innovation and change in technology markets, today’s B2B buyer needs to have a forward-looking perspective when it comes to purchasing new business solutions. For more information, visit churnzero.net.

Software 56

Software Report Customer Success Net Promoter Score 56

Calabrio

JULY 25, 2019

Beyond the inherent value our technology delivers every day, forward-thinking contact center leaders prove time and again there are no limits on the dramatic business change that can be ignited when Calabrio ONE is used in new and innovative ways. The Engager deploys innovative, fresh strategies to engage and retain customers.

Contact Center 153

Contact Center Abandon Rate Innovation Government 153

QuestionPro Audience

NOVEMBER 9, 2018

will increase by 4% through 2019. The AIA report also found that public safety (5.9%), education (5.2%), industrial (4.9%), healthcare (4.4%) and office (4.1%) projects will see the most spending in 2019. The latest American Institute of Architects study predicts that nonresidential construction industry spending in the U.S.

Healthcare 170

Healthcare Trends Industry Measurement 170

ChurnZero

JANUARY 4, 2019

Let’s talk 2019 predictions. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019. In 2019, not only will this trend increase, it will become much more mindful.

Customer Success 49

Customer Success Self Service Chief Customer Officer Trends 49

BirdEye

MAY 6, 2021

We’re proud to announce that Birdeye has won a grand total of 172 awards from G2’s Spring Report. Here are some of the awards we won in the 2021 G2 Spring Report. BIG Innovation Award – The Business Intelligence Group recognized Birdeye as a leader in innovation that helps businesses be more productive, healthy and comfortable.

Marketing 98

Marketing Social Media Chatbots Software 98

Oracle

OCTOBER 8, 2019

View a complimentary copy of the full report. If you’re interested in the future of digital commerce, the Gartner 2019 Magic Quadrant for Digital Commerce covers some important trends shaping the market, as well as evaluates 13 vendors including Oracle. Innovation won’t stop at technology, however.

Report 40

Report Trends Customer Retention Customer Satisfaction 40

CSM Magazine

APRIL 18, 2024

DSSL is also realising improvements in cashflow due to more timely and accurate invoicing and improved management reporting. ” DSSL customers are also noting the changes in the business with real-time sharing of information between the field and the office, and more detailed and comprehensive reporting.

System 52

System Management Customer Relationship Management CRM 52

Oracle

MARCH 18, 2019

Here are 3 ways to improve loyalty in 2019. For example, a Bazzarvoice survey last year reported that across industries, 51% of shoppers say a personalized home page showing products they are looking for is or would be useful. The post 3 Ways to Drive Consumer Loyalty in 2019 appeared first on SmarterCX. Be transparent.

Loyalty 60

Loyalty Consumers Loyalty Programs Retail 60