CSM Magazine

JUNE 2, 2021

The Loyalty People has today announced the appointment of loyalty innovator Tom Peace as the company’s new Managing Director. The Loyalty People also has a community of over 1500 members working in the loyalty industry who tune in to regular emails, newsletters and white papers providing market-leading opinion and sector insight.

Loyalty 52

Loyalty Travel Fashion CRM 52

datastax

JUNE 20, 2019

Another day, another buzzword that surfaces in the data management space with promises of changing the way things are done. Companies that successfully implement an agile approach to data management are four times more likely to enjoy business outcomes that exceed shareholder expectations. A new buzzword—yes. READ NOW.

Sports 69

Sports Analytics Software Employee Engagement 69

datastax

AUGUST 22, 2019

Popeyes sandwich shortage highlights the necessity of real-time inventory management. But what we do know is that consumers have high expectations—all the time—and that a business must have a flawless inventory management strategy to keep up. . Introduction to the Active Everywhere Database (white paper). READ NOW.

Ecommerce 56

Ecommerce Omni-Channel Technology Retail 56

Grade.us

JANUARY 3, 2019

Sure, we've officially waved bye-bye to 2018, but that doesn't mean we can't take advantage of all the great stuff that came out of last year. The Best Event Marketing Blogs of 2018. The Event Manager Blog. The Best Event Marketing Articles of 2018. Either way, these were 2018's "don't miss" articles. Bizzabo Blog.

Resources 22

Resources Tools Marketing Case Study 22

Eptica

FEBRUARY 6, 2019

Date: Wednesday, February 6, 2019 Author: Pauline Ashenden - Marketing Manager Why focusing on CX is key at times of change. Author: Pauline Ashenden - Marketing Manager Most industries today are radically different compared to 20 or even 10 years ago. Reviewing 2018 – our top 10 blog posts from the year.

Automotive 73

Automotive Social Media Contact Center ROI 73

Comm100

JANUARY 19, 2017

Are they upset after an experience with a rude and unhelpful employee or manager? Strategic management consulting company, McKinsey, reported that 70% of buying experiences are based on how the customer feels they are being treated. Customer Service Manager. +1 Event Manager. Sincerely, Ashley W. 1 (987) 000-1234.

Examples 216

Examples Customer Service Representative Customers Customer Service 216

Avaya

JANUARY 24, 2018

If you work in the financial services sector, you’ve likely seen news articles and heard IT, operations and other company managers and executives talking about the impending MiFID II regulation. In addition, they need to demonstrate that policies, procedures and management oversight of the MiFID II recording and monitoring rules are in place.

Financial 46

Financial Government Banking Policies 46

datastax

APRIL 25, 2019

On Prime Day 2018, for example, Amazon’s servers crashed for an hour. One way to speed up performance is by building applications with microservices while taking data management into consideration and hosting them in hybrid cloud environments. Powering Growth and Innovation in a Hybrid Cloud World (white paper).

Competitive Advantage 66

Competitive Advantage Ecommerce User Experience Software 66

Avaya

JANUARY 26, 2018

The Markets in Financial Instruments Directive II (MiFID II)—arguably the greatest reform to hit Europe’s financial industry—is finally in effect as of January 3, 2018. Workforce management : Schedule employee compliance training while ensuring you have enough support personnel with the right skills to serve customers.

Financial 51

Financial Contact Center Call Recording Communication 51

Tricia Morris

OCTOBER 22, 2015

Many enterprise brands and organizations are becoming increasingly challenged by an information problem: too much information, compounded by trouble managing it and delivering it to employees. This typically leaves employees feeling the organization doesn’t offer much information at all, or if they do, that’s it not current or accessible.

Self Service 40

Self Service Employee Engagement Culture Knowledge Base 40

Beyond Philosophy

DECEMBER 5, 2017

In content we’ve produced (webinars, white papers, posts, and a new book on the subject) the concept and value of employee ambassadorship, functioning within more humanistic and proactive organizations, has been fully laid out. Resolve To Deliver More Proactive Service in 2018. Why Proving the Impact of Marketing is Difficult.

Employee Engagement 68

Employee Engagement Engagement Consulting Culture 68

Comm100

JANUARY 19, 2017

Are they upset after an experience with a rude and unhelpful employee or manager? Strategic management consulting company, McKinsey, reported that 70% of buying experiences are based on how the customer feels they are being treated. Customer Service Manager. +1 Event Manager. Sincerely, Ashley W. 1 (987) 000-1234.

Examples 100

Examples Customer Service Representative Customers Customer Service 100

ProProfs Chat

NOVEMBER 29, 2019

They’ll even read white papers and live chat statistics to understand the current trends of the customer support industry. These statistics of live chat on the website will help you learn its relevance for your business and how its use can help your support team manage customer expectations. percent, up from 80.68

Wait Times 90

Wait Times e-support Comparison Hospitality 90

Esteban Kolsky

JANUARY 29, 2018

Among the many conversations I had last year related to the research projects on customer service, the most interesting conversations were with the early adopters that are moving to manage their service departments with analytics and the discoveries of better experiences and outcomes when they focus on the data.

Customer Experience 107

Customer Experience Customer Journeys Self Service Interaction 107

Michel Falcon Experience

MARCH 7, 2023

And that’s a people first culture, what I wrote my book about in 2018. How do we manage human behavior both for customers, for our team members, for anybody that interacts with our company like suppliers, the media, the community, and investors? Any episode you listen to is always centered around that. Welcome to this episode.

Culture 60

Culture Course Company Study 60

ProProfs Chat

JULY 13, 2018

If downloading a white paper would enter them into the evaluation phase, stop showing them ads with the aim to increase awareness or top-of-the-funnel marketing materials such as general blog post or checklist. Repeating the ads more than 10 times can make people angry. Send Re-engagement Emails. Inboxes are extremely busy these days.

Advertising 63

Advertising Customer Retention Customers Customer Journeys 63

LiveChat

NOVEMBER 22, 2017

For example, a fitting title for next year will be “The Best Selling Refrigerators of 2018,” and so on. Other forms of content you can create include podcasts, videos, case studies, white papers, quizzes, ebooks, etc. Yes, that is still valid advice even though someone else manages social media for your business.

Strategy 44

Strategy Marketing Social Media eBook 44

Kustomer

APRIL 30, 2020

So that content needs to be managed and maintained and upgraded on a consistent basis. That idea sat with me for about six months and in the summer of 2018 I started to think about it, started to think about that a bit more deeply. And what they’ve got to do is they’ve got to try and manage off.

Strategy 64

Strategy Customer Service Customer Experience Connections 64

NICE inContact

NOVEMBER 9, 2018

But contact centers are not built to serve managers, they are built to serve customers. Workforce management (WFM) software can help. This will eliminate the need to manage WFM as a separate application as well as give you the best results. We surveyed over 2000 consumers in the United States, United Kingdom and Australia.

Contact Center 122

Contact Center Contact Center Software Self Service Chatbots 122

Eptica

JULY 21, 2019

It does not contain 50,000 words of black ink on off-white paper and doesn’t wax lyrical about another framework that will solve all of your CX ills. This number was forecast to rise to 11 channels over the course of 2018 and 2019. 5 tips for managing the increasing volume of customer queries.

Multi-Channel 86

Multi-Channel Omni-Channel Culture Travel 86