2018 Management Omni-Channel White Paper 
Vonage
MARCH 26, 2018
Three years ago, Gartner predicted that more than half of businesses would implement significant changes to improve customer experience by 2018. We recently partnered with Bluewolf and Salesforce for a webinar on how today’s best service organizations are enabling those types of interactions, and the trends they will be focusing on in 2018.
Team HGS
FEBRUARY 6, 2018
2018 Trend 1: Digital Channels Finally Overtake Voice. HGS recently released a white paper on this year’s top 10 trends in customer service. This year, we will finally witness the tipping point where digital channels —email, chat, social, text, messaging—overtake voice in the contact center. Customer Experience.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
datastax
AUGUST 22, 2019
Popeyes sandwich shortage highlights the necessity of real-time inventory management. But what we do know is that consumers have high expectations—all the time—and that a business must have a flawless inventory management strategy to keep up. . Introduction to the Active Everywhere Database (white paper). READ NOW.
NICE inContact
NOVEMBER 9, 2018
But contact centers are not built to serve managers, they are built to serve customers. Workforce management (WFM) software can help. This will eliminate the need to manage WFM as a separate application as well as give you the best results. These digital channels are highly preferred because they are considered more convenient.
Advertisement
If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
Eptica
JULY 21, 2019
It does not contain 50,000 words of black ink on off-white paper and doesn’t wax lyrical about another framework that will solve all of your CX ills. This number was forecast to rise to 11 channels over the course of 2018 and 2019. That’s a hell of a lot of channels. Share this page on: Tweet.
Kustomer
APRIL 30, 2020
First, when executives are asked what their customer service strategies are, they repeat all the typical buzzwords; such as omnichannel, effortless, digital, connected, etc. So that content needs to be managed and maintained and upgraded on a consistent basis. – all responding in similar ways. And they go, right, okay.
Expert insights. Personalized for you.
228 
Let's personalize your content