2018 Customer Service Management White Paper 
Vonage
MARCH 26, 2018
Three years ago, Gartner predicted that more than half of businesses would implement significant changes to improve customer experience by 2018. The estimated price tag of losing customers due to poor service has reached $1.6 according to Accenture’s Digital Disconnect in Customer Engagement report.
Team HGS
FEBRUARY 6, 2018
2018 Trend 1: Digital Channels Finally Overtake Voice. HGS recently released a white paper on this year’s top 10 trends in customer service. Mobile driven interaction management —in-app messaging, chat, SMS, and social—have become foundational components of an omnichannel strategy. Wed, 02/07/2018 - 11:27.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CSM Magazine
JUNE 2, 2021
The Loyalty People has today announced the appointment of loyalty innovator Tom Peace as the company’s new Managing Director. The Loyalty People also has a community of over 1500 members working in the loyalty industry who tune in to regular emails, newsletters and white papers providing market-leading opinion and sector insight.
Comm100
JANUARY 19, 2017
Did your customer waste an excessive amount of time talking to several representatives to solve a seemingly simple issue? Are they upset after an experience with a rude and unhelpful employee or manager? No matter who is in the “right” in a complicated situation, it is important to give the customer a sincere apology.
Advertisement
If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
Eptica
FEBRUARY 6, 2019
Date: Wednesday, February 6, 2019 Author: Pauline Ashenden - Marketing Manager Why focusing on CX is key at times of change. Author: Pauline Ashenden - Marketing Manager Most industries today are radically different compared to 20 or even 10 years ago. Reviewing 2018 – our top 10 blog posts from the year.
Tricia Morris
OCTOBER 22, 2015
Many enterprise brands and organizations are becoming increasingly challenged by an information problem: too much information, compounded by trouble managing it and delivering it to employees. And that’s just a start to how self-service knowledge can impact profitability, which stems from greater overall…. Customer Service.
Expert insights. Personalized for you.
228 
Let's personalize your content