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Verizon and PCI Pal Release White Paper with Servadus Addressing Contact Centre Best Practices

CSM Magazine

Verizon and PCI Pal release joint white paper with Servadus addressing contact centre best practices in the wake of PCI DSS 4.0 The white paper, Keep Calm and Simplify – Contact centre best practices in the era of PCI DSS 4.0 , also looks at best practices and emerging technologies that will shape the payment security industry.

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3 key customer service trends for 2018

Vonage

Three years ago, Gartner predicted that more than half of businesses would implement significant changes to improve customer experience by 2018. We recently partnered with Bluewolf and Salesforce for a webinar on how today’s best service organizations are enabling those types of interactions, and the trends they will be focusing on in 2018.

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2018 Trend 1: Digital Channels Finally Overtake Voice

Team HGS

2018 Trend 1: Digital Channels Finally Overtake Voice. HGS recently released a white paper on this year’s top 10 trends in customer service. At that current rate, digital was expected to overtake voice in 2018. Instant communication will become the standard for exceptional customer service in 2018.

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Customer Journey Management for Financial Services & Insurance

inQuba

On the 4th December 2018 inQuba hosted a live webinar for Financial Services and Insurance professionals. Get the White Paper. Our industry expert speakers were Margot Birbeck (Director, inQuba Australia) and Trent Rossini (COO, inQuba). Questions that were addressed. How do you do all this at scale? Request a Demo.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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Tom Peace Appointed MD of The Loyalty People

CSM Magazine

The Loyalty People also has a community of over 1500 members working in the loyalty industry who tune in to regular emails, newsletters and white papers providing market-leading opinion and sector insight.

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The Science of Retaining Customers in Financial Services

inQuba

On the 20th September 2018 inQuba hosted a live webinar for Financial Services professionals. Get the White Paper. Our industry expert speakers were Graham Clark (North American CX Transformation Lead, inQuba) and Trent Rossini (COO, inQuba). Questions that were addressed. How do you do all this at scale? Request a Demo.