Vonage

MARCH 26, 2018

Three years ago, Gartner predicted that more than half of businesses would implement significant changes to improve customer experience by 2018. We recently partnered with Bluewolf and Salesforce for a webinar on how today’s best service organizations are enabling those types of interactions, and the trends they will be focusing on in 2018.

Omni-Channel 228

Omni-Channel Trends Customer Service Contact Center 228

CSM Magazine

JUNE 2, 2021

The Loyalty People has today announced the appointment of loyalty innovator Tom Peace as the company’s new Managing Director. Tom is one of the loyalty industry’s most respected experts, with over 15 years’ experience in analytics and customer engagement roles at the likes of IRI, Aimia, Reward Insight and Collinson.

Loyalty 52

Loyalty Travel Fashion CRM 52

datastax

JANUARY 2, 2019

Data management had a stellar 2018—with hybrid and multi-cloud taking front and center stage and continuing to dominate the data concerns of most enterprises. With another year starting, now is probably a good time to take a look at what’s to come in the world of data management for 2019 and beyond. Data governance.

Trends 105

Trends Data Management Government 105

datastax

AUGUST 13, 2019

Still, many banks are completely missing the mark when it comes to how they’re managing that data. Consumers expect good data management from their banking service providers. This requires rapid-fire response on the part of banks, which in turn requires instant access to data—and better data management all around.

Banking 40

Banking Data Management Rewards Programs 40

Comm100

JANUARY 19, 2017

Are they upset after an experience with a rude and unhelpful employee or manager? Strategic management consulting company, McKinsey, reported that 70% of buying experiences are based on how the customer feels they are being treated. Customer Service Manager. +1 Sincerely, Ashley W. 1 (987) 000-1234. ashleyw@customerservice.com.

Examples 219

Examples Customer Service Representative Customers Customer Service 219

ProProfs Chat

NOVEMBER 29, 2019

Boosts Customer Service & Loyalty. They’ll even read white papers and live chat statistics to understand the current trends of the customer support industry. Live Chat Customer Loyalty Statistics. In 2018, the customer satisfaction rate with live chat usage stood at 83.1 Live Chat Customer Loyalty Statistics.

Wait Times 90

Wait Times e-support Comparison Hospitality 90

Beyond Philosophy

DECEMBER 5, 2017

However, there is little proven direct causation, the specific, defined linkage of employee thinking and behavior to customer loyalty and advocacy. Resolve To Deliver More Proactive Service in 2018. But the critical component often totally missing from all of this material is the definitive linkage and commitment to customers.

Employee Engagement 68

Employee Engagement Engagement Consulting Culture 68