GetFeedback

OCTOBER 3, 2018

Dreamforce 2018 was a blast from start to finish. And we got to connect with amazing people along the way, from the customer success and support gurus who are using Salesforce for good to the admins who make it all possible. Next, our team took the stage to talk about the power of surveys + email marketing.

Survey 150

Survey Measurement Customer Success Metrics 150

Optimove

DECEMBER 16, 2018

The post Connect 2018 Keynote: Innately Intelligent Marketing appeared first on Optimove.

Connections 40

Connections Marketing 40

Kayako

JANUARY 24, 2018

Which brings me neatly toward 2018’s customer service trends: Customer Service Trends 2018: Creating Effortless Customer-Centric Experiences. Self-service will become a form marketing. They want the company to know them well enough to make relevant suggestions, send the right marketing messages, and more.

Customer Centricity 208

Customer Centricity Self Service Trends Customer Experience 208

CloudCherry

JANUARY 4, 2018

The retail banking industry has been dealing with massive upheaval for a while now, and things will continue in the same vein come 2018. Here are some of the trends that will define 2018 for the banking industry. Regardless, voice tech will certainly change the way people do their banking in 2018. Expanding Target Markets.

Banking 170

Banking Trends Financial Self Service 170

Optimove

DECEMBER 18, 2018

Another year (almost) behind us, another Optimove Connect in the relationship marketer’s books. 2018 brought twice as many pink-hued lightbulbs, shining a light on 500 attendees, 12 workshop leaders, and 15 speakers sharing, absorbing, and discussing the current and future state of CRM. Panelists Prof.

Connections 40

Connections Conference CRM Consumers 40

QuestionPro Audience

FEBRUARY 15, 2018

As an industry leader in market research, people look to us for thought-provoking content. 2 – 2018 Edelman Trust Barometer. As market research and data addicts, we’re always curious to learn how trending topics influence consumers. By: Marketing Profs, Laura Forer. 1 – The Cultural Borders of Songs.

Infographics 170

Infographics Ecommerce Government Social Media 170

QuestionPro Audience

SEPTEMBER 21, 2018

The smart home technology, which enables devices to be connected or controlled by a device, allowing automation of lighting, heating, security and home appliances, among other things, is growing. Amazon is certainly establishing itself as the industry leader in the smart home market. Approximately 47.3 million U.S.

Marketing 199

Marketing Industry Report System 199

Optimove

DECEMBER 16, 2018

The post Connect 2018 Closing Remarks: The Future of Relationship Marketing appeared first on Optimove.

Connections 40

Connections Marketing 40

ECXO

NOVEMBER 9, 2023

The European Customer Experience Organization (ECXO) is Proud to Present Karen Jaw-Madson – Innovator in ‘Culture Your Corporate Culture’ speaking about Connecting Culture, CX and EX for Impact When? Design of Work Experience and is a luminary in organizational excellence.

Culture 52

Culture Connections Contact Center Leadership 52

Oracle

JANUARY 24, 2018

Here are four tech trends that are driving innovation in CRM in 2018, and helping organizations reach and engage their target audiences across channels. Artificial intelligence will prove to be one of the most prominent means of innovation in CRM in 2018. Read more on trends in CRM software in 4 Trends for CRM in 2018.

CRM 111

CRM Trends Software Customer Relationship Management 111

Optimove

DECEMBER 16, 2018

The post Connect 2018 Keynote: Innately Intelligent Marketing – From Concept to Reality | Optimove Video appeared first on Optimove.

Video 40

Video Connections Marketing 40

Alida

NOVEMBER 10, 2017

Which emerging technology trends will shape the business world in 2018, and how will they change consumer behaviors and expectations? For 2018, experts believe smarter, cutting-edge technology will enable companies to provide better customer experiences and get more useful insight and data. Intelligent apps, analytics and things.

Trends 174

Trends Retail e-support Technology 174

Oracle

JANUARY 25, 2018

Tamara McCleary (@TamaraMcCleary) is a renowned marketing technology expert, named the #1 Most Influential Woman in Martech by B2B Marketing. She is the CEO of Thulium, a digital marketing consulting agency that has worked with clients like Verizon, IBM, Kawasaki Motors USA, and the United States Department of Defense.

Tips 110

Tips Customer Experience Social Media Consulting 110

Optimove

DECEMBER 16, 2018

The post Connect 2018 Closing Remarks: Behold the Future of Relationship Marketing | Optimove Video appeared first on Optimove.

Video 40

Video Connections Marketing 40

Lumoa

FEBRUARY 6, 2018

What are, in your opinion, the top challenges in customer experience that companies should be aware of in 2018? Companies do marketing, sales and CRM – the customer does the experience! Another is silos – unless there’s perfect collaboration they lead to inconsistent or competing objectives, marketing, service and measurement.

Customer Experience 324

Customer Experience Customer Centricity Self Service Culture 324

Experience Investigators by 360Connext

SEPTEMBER 5, 2023

Marketing and sales are the primary focus. Many dashboards and reports don’t mention or track anything connected to customers. That sense of purpose is what allows each person on their team – from the park greeter to the sous chef to the cleaning crew – to connect their role with the bigger experience.

Customer Centricity 271

Customer Centricity Customer Journeys Connections Feedback 271

Oracle

SEPTEMBER 12, 2018

Oracle OpenWorld 2018 will take place October 22-25 in San Francisco, with over 1,000 planned sessions on topics including transformational technologies, growth acceleration, intelligent cloud applications, and more. Here are 5 of the upcoming, can’t-miss marketing-focused sessions. Data 101: What All Marketers Need to Know.

Marketing 66

Marketing Omni-Channel B2B Strategy 66

Talkdesk

MARCH 8, 2018

Talkdesk is a Platinum Sponsor at Enterprise Connect 2018. Enterprise Connect brings corporate IT decision makers together with the industry’s vendors, analysts and consultants to focus on the issues central to enterprise communications and collaboration. Date: Tuesday, March 13th, 2018. Connect on Social.

Connections 40

Connections Contact Center Leadership Consulting 40

Forrester's Customer Insights

OCTOBER 17, 2018

Huawei held its flagship Connect 2018 conference in Shanghai from October 10 to 12. By the end of 2017, Huawei’s annual revenue had exceeded US$92 billion — half of which comes from global markets […].

Connections 41

Connections Conference Marketing 41

Hero Digital

DECEMBER 11, 2018

Brand loyalty is at an all-time low, but values-driven connections are tipping the scale for customers across generations. While not new to market, USAA’s accident flow is a strong example of reassurance in action. If each interaction with your brand causes that type of emotional connection, why wouldn’t they stay loyal?

Omni-Channel 42

Omni-Channel Connections Brands Healthcare 42

PK

MARCH 15, 2018

Several leaders in the marketing technology space will also present, Chief Digital Officer at Coca-Cola David Godsman and VP Of Partnerships at Facebook Gene Alston. If you’re attending Adobe Summit and you’d like to connect with Kirk and Liam , send us an email or feel free to reach out on Linkedin.

Connections 40

Connections B2B Roadmap Conference 40

ReviewTrackers

APRIL 11, 2018

In a rapidly evolving landscape, marketers must continue to keep an eye on industry trends and stay up to date with the latest social media marketing statistics. Here are some numbers to help you achieve a Big Picture view of social media marketing in 2018. Social Media Marketing Statistics. There are 3.03

Social Media 83

Social Media Marketing Video Retail 83

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. This blog post is not about the top customer service trends to watch out for in 2018. The following best practices set contemporary leaders in innovation apart from the pack and represent what exceptional customer service looks like in 2018.

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100

Vonage

APRIL 12, 2018

This philosophy provided the inspriation for his opening keynote – and rap performance – at Pulse 2018, Gainsight’s annual conference for Customer Success professionals to share best practices, learn about new developments and network with peers in the industry. This purpose also informs our approach to Customer Success.

Customer Success 120

Customer Success Contact Center Conference Sports 120

Connective DX

JANUARY 31, 2020

January 31, 2020 – Boston, MA – Connective DX , a PK Company , and Sitecore Certified Platinum Partner, is excited to announce that two of its team members, Madhu Anbalagan and Jeff Cram, have been named Sitecore Most Valuable Professionals for 2020. Madhu has served as a Senior Software Engineer at Connective DX since 2018.

Connections 80

Connections Conference Healthcare Groups 80

Customer Bliss

DECEMBER 28, 2018

Today’s “Best of 2018” episode features Patricia Pedhom Nono , who was previously the general manager of customer service & customer experience at MTN Cameroon , one of the biggest telecommunications companies in Africa. CARE (Connect/Acknowledge/Resolve/Empower) at each interaction. Make it right the first time.

Telecommunications 141

Telecommunications Chief Customer Officer Call Center Government 141

Oracle

MARCH 15, 2018

Oracle Modern Customer Experience 2018 will take place April 10 – 12 in Chicago, with 250+ planned sessions focusing on the hottest topics in customer experience. Over 150 of these sessions will focus specifically on marketing trends and technologies. Ready to register now for Modern Customer Experience 2018?

Marketing 47

Marketing Customer Experience B2C B2B 47

ShepHyken

NOVEMBER 12, 2018

CMO) Most marketing theory was established in the context of stable employment relationships. From front-line staff to marketing strategists and brand managers, employees generally enjoyed job security with classic benefits such as superannuation plans, stable income streams, employment rights, training, sabbaticals and long-service leave.

Customer Service 90

Customer Service Effort Score Customer Service Training Marketing 90

AWS Machine Learning

SEPTEMBER 19, 2023

Multi-modal data is a valuable component of the financial industry, encompassing market, economic, customer, news and social media, and risk data. They are able to connect insights across these diverse data types to gain a more comprehensive understanding and generate appropriate responses. WWW: $85.91 DDD: $9.82

Financial 99

Financial Multi-Channel Marketing Analysis 99

Oracle

APRIL 19, 2018

Looking for customer experience conference and events information for 2018 and 2019? April 2018 CX Events and Conferences. April 8 – 11, 2018. April 10 – 12, 2018. Oracle Industry Connect. April 10 – 11, 2018. April 16 – 18, 2018. April 18, 2018. April 19, 2018. April 19 – 20, 2018.

Conference 60

Conference Customer Experience Chief Customer Officer Contact Center 60

TechSee

FEBRUARY 12, 2018

We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. Companies can then use AI-driven predictive analytics tools to determine customer patterns or trends in order to better target their marketing offers, and enhance their relationship with customers. 360-degree view of your customer.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

TechSee

FEBRUARY 12, 2018

We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. Companies can then use AI-driven predictive analytics tools to determine customer patterns or trends in order to better target their marketing offers, and enhance their relationship with customers. 360-degree view of your customer.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

ClientSuccess

SEPTEMBER 27, 2018

As we near the end of 2018, it’s the perfect time to look back on what we’ve experienced so far this year in customer success. To help you sort through the noise and focus your strategy, we’ve compiled a list of some of the top trends from 2018 that your team should get a jump on. Building a Company Culture of Customer Success.

Trends 74

Trends Customer Success Effort Score ROI 74

Oracle

JANUARY 16, 2018

On the horizon for 2018 is an increase in customer advisory boards, new job titles, and the next frontier of customer experience-related innovation management. Read on for four customer experience trends and 2018 predictions that will affect your customer experience strategy, and the technology behind them.

Trends 52

Trends Customer Experience Net Promoter Score Innovation 52

Alida

SEPTEMBER 21, 2018

The Customer Intelligence Summit brings together some of the brightest minds in research, marketing, customer experience and product innovation to discuss the latest trends, share best practices and discover the newest innovations in the industry. Marketing is about work that matters for people who care,” Godin argued in his presentation.

Innovation 145

Innovation Feedback Customers Engagement 145

Clarivate

MARCH 30, 2023

Think like a marketer Research offices of any size can build similarly successful programs to overcome resource challenges and provide better support to research faculty. The post Three timesaving ways for research offices to connect faculty with funding opportunities appeared first on Clarivate.

Connections 52

Connections Social Media Case Study Communication 52

Influitive

OCTOBER 4, 2018

On October 3, 2018, campers joined us from far and wide to celebrate customer love at Advocamp Field Day, the biggest customer engagement, experience, and advocacy event of the year.

Customer Engagement 66

Customer Engagement Engagement Customer Experience How To 66