CSM Magazine

JUNE 27, 2018

Listed below are the seven best website builder software of 2018: 1. They also provide users with Google analytics and SEO tools—a bonus if you’re still a beginner and only require the essential tools. Having a website is a necessary tool for a business to operate and provide customer service online. Website Builder.

Software 40

Software Social Media e-support Advertising 40

Alliance by IFS

DECEMBER 14, 2017

As a recognized leader in field service management software , Astea was proud to sponsor “The Future of Field Service 2018 ” special edition of Field Technologies Magazine. Predictive analytics will also play a key role in improving the quality and timeliness of service calls. To learn more, read the full article.

Analytics 50

Analytics Software Technology Meeting 50

Alliance by IFS

DECEMBER 10, 2018

HORSHAM, PA (December 10, 2018) — Astea International Inc., a leading global provider of field service management and mobility solutions , announced today that it has earned the 2018 Company of the Year Award in Mobile Field Service Management from Frost & Sullivan. © 2018 Astea International Inc. Read About the Award.

Company 62

Company Self Service Wireless Software 62

Wootric

DECEMBER 21, 2018

These are the articles that resonated the most with our readers in 2018. If you missed any, here is your chance to get caught up and ready for a winning 2019: How to Choose the Best Net Promoter Score Software for your Business. This is where using software to auto-tag customer comments saves the day.

Net Promoter Score 56

Net Promoter Score Effort Score NPS e-support 56

Thematic

OCTOBER 1, 2018

Maybe you’ve used Text Analytics methods to analyze free-form textual feedback (verbatims)? What is text analytics? Text analytics is the process of extracting meaning out of text. How is text analytics used by companies? Some text analytics background….

Analytics 76

Analytics Analysis Training Feedback 76

ShepHyken

FEBRUARY 20, 2024

Before ISG, John was at Edible Arrangements and, before that, CEO of Kenosia, a data and analytics software company that was ranked #1 for customer experience four years in a row by Consumer Goods Magazine.

How To 77

How To Employee Experience Exceptional Customer Service Customer Retention 77

Oracle

FEBRUARY 23, 2018

A robust Customer Relationship Management (CRM) or web analytics tool will help generate insightful data about your customer base. With marketing automation software, SMBs can deliver unique, personalized content at various points throughout the buyers’ journey.

CRM 87

CRM Chatbots Lifetime Customer Customer Relationship Management 87

Avaya

JANUARY 16, 2018

40% of executives recently polled by Avaya rate their company’s customer experience as “poor” or “average,” and 93% say they’ll be focusing on improving customer experience in 2018. Think smaller in 2018…specifically, mobile apps. In 2018, major players will be defined by their understanding of this delicate balance.

Customer Journeys 72

Customer Journeys Contact Center Consumers Financial 72

Up Your Service

SEPTEMBER 22, 2018

Service Council’s 2018 Smarter Services Symposium was held in Chicago with 250 delegates representing 100+ service organizations all gathering under the theme: “Service is Humanity”. Topics included disruptive technology, uberization of the workforce, data analytics, supply chains, employee culture, customer experience, and much more.

Trends 74

Trends Measurement Competitive Advantage Metrics 74

Oracle

MARCH 15, 2018

Oracle Modern Customer Experience 2018 will take place April 10 – 12 in Chicago, with 250+ planned sessions focusing on the hottest topics in customer experience. Ready to register now for Modern Customer Experience 2018? Demand Generation Specialist and Carmen Gardiner, Marketing Operations Manager, Progress Software.

Marketing 47

Marketing Customer Experience B2C B2B 47

Oracle

MARCH 12, 2018

Oracle Modern Customer Experience 2018 will take place April 10 – 12 in Chicago, with 250+ planned sessions focusing on the hottest topics in customer experience. Ready to register now for Modern Customer Experience 2018? How IoT, Augmented Reality, Predictive Analytics, and Robotics Transform Service.

Customer Experience 45

Customer Experience Contact Center Roadmap Trends 45

CSM Magazine

OCTOBER 5, 2023

The cloud-based software and mobile app have also helped boost operational efficiencies, improve customer service and given management real-time visibility of all work. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

System 59

System CRM Customer Relationship Management Report 59

Bizagi

FEBRUARY 1, 2019

For the third year running, Bizagi has been recognized as a ‘Challenger’ by Gartner in the latest iBPMS (Intelligent Business Process Management Software) Magic Quadrant. . This requires a blend of contextual awareness, effective decision management, responsiveness to events and advanced analytics.” . That’s what we suggest.

Analytics 40

Analytics Interaction Technology Trends 40

Clarivate

DECEMBER 7, 2021

We apply Clarivate brand IP and analytics, first unveiled in our Top 100 Best Protected Global Brands 2021 , to better understand luxury’s ‘brandscape.’. Another interesting development that our brand IP and analytics spotlight is how luxury brands are adapting to a new generation of consumers – Generation Z and millennials.

Brands 95

Brands Fashion Consumers Video 95

NICE inContact

DECEMBER 17, 2018

Our NICE inContact CXone cloud customer experience platform is the first unified suite of cloud native applications to combine omnichannel routing, analytics, workforce optimization (WFO or WEM), and analytics & artificial intelligence (AI). Download all 3 reports. [i]

Contact Center 120

Contact Center Omni-Channel Roadmap Analytics 120

ReviewTrackers

APRIL 8, 2022

A 2018 study from Tripadvisor revealed that an overwhelming 97 percent of respondents see online reputation management as important to their business. With review management software, you can keep a close eye on reviews and get analytical data that can help you discover pain points in the customer experience.

Management 123

Management Study Consumers Feedback 123

Talkdesk

FEBRUARY 26, 2018

It’s 2018, business is happening in the cloud and your contact center needs to reflect that. Here’s a quick overview of what she covered: 5 Reasons to Ditch Your On-Prem Call Center in 2018. The post 5 Reasons to Ditch Your On-Prem Call Center in 2018 appeared first on Talkdesk.

Call Center 40

Call Center Contact Center Technology Communication 40

TechSee

OCTOBER 23, 2018

These strategies are increasingly being explored with Gartner stating that by 2018, over 50% of companies will have redirected investments towards customer experience innovations. Customer Analytics. According to Gartner , by 2040, more than 40% of all data analytics projects will relate to an aspect of customer experience.

Tools 157

Tools Customer Service Chatbots How To 157

datastax

JANUARY 2, 2019

Data management had a stellar 2018—with hybrid and multi-cloud taking front and center stage and continuing to dominate the data concerns of most enterprises. Here are the top six data management trends for 2019: Analytics, analytics, analytics . Kafka and Docker.

Trends 105

Trends Data Management Government 105

CSM Magazine

JANUARY 10, 2023

The system also gives management complete visibility of the operation 24/7, as well as the ability to produce in-depth business critical analytics at the touch of a button. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

West Monroe

JANUARY 29, 2018

Last week at DistribuTECH 2018 in San Antonio, TX, energy professionals from all over shared ideas and perspectives on the future of the industry with one clear conclusion: our energy future remains uncertain, but “digital” will be a major driver in addressing this uncertainty.

Self Service 40

Self Service Roadmap Exercises Technology 40

NICE inContact

SEPTEMBER 30, 2019

The reality is, with the right call center software and workforce optimization technology, teleworking can be a win-win for both the organization AND the employee. It’s also important to empower agents with the right tools to manage and track their own analytics in real-time from home.

Contact Center 136

Contact Center Gamification Call Center Competitive Advantage 136

Storyminers

JULY 7, 2020

The answer to this question is the same as it was in 2016 and will be the same as in 2018. #1 Machine vision, predictive analytics, interactive tech, responsive digital displays, and many other once futuristic visions have become common in just a few years. How can companies create amazing customer experiences in 2017? Absolutely.

Contact Center 147

Contact Center Customer Expectations Management Wireless 147

Dapresy

FEBRUARY 19, 2020

Tobi Andersson, CEO of Dapresy added, “Dapresy has comprehensive CX and market research reporting software, and Confirmit provides the technology that underpins some of the world’s most sophisticated insights programs. Confirmit’s software is also distributed through partner resellers in Madrid, Milan, and Tokyo. About Confirmit.

Multi-Channel 94

Multi-Channel Software Report Analytics 94

Bob Hayes

MARCH 8, 2021

Women, on the other hand, represented only around 13% of data professionals who identified as a Product/Project Manager, Machine Learning Engineer, Software Engineer or Data(base) Engineer. Using data from 2018 and 2019, the US Census Bureau estimates that, for every dollar that men earn, women earn 81.6 Salary Differences.

Data 145

Data Analytics Analysis Survey 145

NICE inContact

AUGUST 12, 2019

In the simplest terms, WFM programs seek to ensure you have the “right” skilled agents in the “right” place at the “right” time, whether that’s achieved via Excel spreadsheets or using sophisticated WFM software.

Contact Center 149

Contact Center Management Employee Engagement Call Center 149

NICE inContact

AUGUST 12, 2019

In the simplest terms, WFM programs seek to ensure you have the “right” skilled agents in the “right” place at the “right” time, whether that’s achieved via Excel spreadsheets or using sophisticated WFM software.

Contact Center 136

Contact Center Management Employee Engagement Call Center 136

NetBase

APRIL 1, 2020

Not only do brands need to be vigilant to the damages that deep fakes are capable of , they need their social analytics software to help them crush it in its tracks. It’s worth it to keep in mind that it was made using 2018 tech.). Our industry-leading image and logo analytics keeps your brand ahead of the social media curve.

Social Media 78

Social Media Analytics Video Brands 78

Alliance by IFS

OCTOBER 17, 2018

In this report, see how IoT applications drive value in operations, analytics, business decision making, customer experiences, and more. In 2018, 42% of field service organizations have already incorporated Internet of Things (IoT) into their business, and 31% are planning to incorporate it in the next two years.

ROI 94

ROI Analytics Report Survey 94

Talkdesk

MARCH 14, 2018

When asked about upcoming talent initiatives, contact center executives identified three major priorities for the next two years: using analytics to better align staff (73%), expanding training programs (63%) and deploying flexible work arrangements (53%).

Contact Center 40

Contact Center Self Service Contact Center Software Call Center 40

AWS Machine Learning

FEBRUARY 2, 2023

With advanced analytics derived from machine learning (ML), the NFL is creating new ways to quantify football, and to provide fans with the tools needed to increase their knowledge of the games within the game of football. There are around 3,000 and 4,000 plays from four NFL seasons (2018–2021) for punt and kickoff plays, respectively.

Sports 73

Sports Training Analytics Data 73

Oracle

JANUARY 16, 2020

In 2018, shifting tax policies and a stock market setback combined to stanch the lifeblood of the vast majority of nonprofit organizations: Charity giving declined 1.7% Furthermore, most juggle a patchwork blend of hardware, software, and services to keep programs in motion. Data analytics. With more than 1.5 Cloud resources.

Trends 82

Trends Technology Social Media Insurance 82

Vonage

JANUARY 30, 2019

We have come a long way since contact centre infrastructure was housed in proprietary hardware and software. Additionally, quality insights need to scale which is why the introduction of interaction analytics makes such a transformational impact. Technology-Enabled Innovation. Now it’s affordable, it’s time to use embed it. .

Omni-Channel 228

Omni-Channel Self Service Innovation Technology 228

Forrester's Customer Insights

AUGUST 28, 2019

On August 27, 2019, Anaplan, a San Francisco-based business performance management software company, announced its intention to acquire the Israeli-founded predictive marketing and sales analytics company Mintigo.

Analytics 44

Analytics Sales Software Marketing 44

datastax

JUNE 20, 2019

So, while it’s still a relatively new concept, it comes as no surprise that one study found that 73% of organizations were planning to invest in DataOps during 2018. Just as the agile approach to software development comes with a shiny Agile Manifesto , DataOps has its own manifesto, too. What is DataOps? Higher quality products.

Sports 69

Sports Analytics Software Employee Engagement 69

GetFeedback

DECEMBER 26, 2018

The platform’s robust offerings and ease of integration have long set it apart from competitors, and the numbers prove it—the software giant saw $10.48 billion in total revenue in fiscal 2018. GetFeedback Analytics also introduces real-time dashboards that help teams monitor feedback across surveys.).

Net Promoter Score 210

Net Promoter Score NPS Measurement How To 210

Clarivate

APRIL 14, 2022

For this analysis we’ve used InCites Benchmarking & Analytics , the web-based research evaluation tool from Clarivate. Source: Benchmarking & Analytics. Using Web of Science analytics tools, we mapped the primary countries that Ukraine collaborated with within these SDGs. Source: InCites Benchmarking & Analytics.

Analysis 133

Analysis Analytics Government Policies 133