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4 Tech Trends Driving CRM Software in 2018

Oracle

Customer Relationship Management, or CRM software, has come a long way since its beginnings in the 70s and 80s. Here are four tech trends that are driving innovation in CRM in 2018, and helping organizations reach and engage their target audiences across channels. Read more on trends in CRM software in 4 Trends for CRM in 2018.

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Forrester Report on the State of Customer Analytics 2018

CloudCherry

The findings of the 2018 Forrester Report on the State of Customer Analytics are based on an online survey in which 144 North American analytics and measurement pros , from a broad set of industries, took part. This report looks at what worked in 2018 in customer analytics and measurement.

Analytics 256
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Winners: 2018 CX Vendor Excellence Awards

Experience Matters

Clicktale Overview: Clicktale is a leading provider of ‘Experience Analytics’ software. The post Winners: 2018 CX Vendor Excellence Awards appeared first on Customer Experience Matters®. Congratulations! Unlike other analytics platforms, Clicktale’s Experience Cloud helps improve customer experiences Read More.

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NPS Benchmarks for 2018: Results and Reactions Webinar

AskNicely

Join us for this exclusive webinar, where our panel will break down the results of the 2018 NPS Benchmark Study. Act-On Software. 2018 NPS Benchmark Study: Results and Reactions Webinar. Tuesday, December 04, 2018. Tuesday, December 04, 2018. Register Now! VP of Marketing. Leah Chaney. VP of Customer Success.

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BigChange Announces Walkthrough Guides to Ease New Software Roll-Out

CSM Magazine

BigChange has announced ‘Walkthrough Guides’ to make it easier to introduce new software. As companies switch from paper or older software systems, using new software can be daunting for staff, so BigChange has developed simple pop-up guides to take new users through the software step-by-step.

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AskNicely Tops G2 Crowd Grid® Report for Enterprise Feedback Management Software

AskNicely

Customer Feedback Software Leader Renews Title as the Industry’s Most Popular Solution, Receives Top Score in 4 Criteria. ” AskNicely’s NPS Software achieved #1 in satisfaction ranking (97/100 points) on the Enterprise Feedback Management Grid Report, in addition to #1 scores in: Usability Index (9.22/10).

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Temkin Experience Ratings Industry Snapshot: Software

Experience Matters

We recently released the 2018 Temkin Experience Ratings (TxR) that ranks the customer experience of 318 companies across 20 industries based on a survey of 10,000 U.S. Congratulations to Apple for earning the top customer experience rating across software firms. See our FAQs about the Temkin Experience Ratings.

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